Slow Speeds Since Migrating

[jmacp]

James and Co

I don’t really want to do this but I feel I have to. IMHO my speeds are worse with yourselves over demon.

DNS or slow to respond web pages are all too common.

Internet browsing ranges from just slow to painfully slow..

This target SNR thing of 12db is just ridiculous as I explained to you SNR was not the issue on the line a varying upstream noise margin was.

TBH I don’t really feel on the happy ship and that’s just not right.

What I need is for my target SNR to be set back to 6db.

At the speed I am on I'd be better with a 1mb fixed

How do I go about this?

John

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 6820 11742 0 71 3081 01:25:41
LAN 10M/100M 137798 97082 0 1103 74 44:39:41
WLAN 54M 30097 19403 0 183 23 44:39:31


ADSL Link Downstream Upstream
Connection Speed 2080 kbps 160 kbps
Line Attenuation 59 db 15.5 db
Noise Margin 12 db 6 db




Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1500 kbps
DSL connection rate: 160 kbps(UP-STREAM) 2080 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1385 kbps

[James]

Personally I think it's either a line fault, or a dodgy filter/extension/socket etc as your upstream is incredibly low and full of noise. Please unplug everything on the phone line from all sockets, put your router into the TEST socket of the main socket and post back your router stats. The speed issues in this case are down to a bad line rather than ADSL24 - but we are here to help.

You would be better going for a fixed 2Mb connection as your line capable of this. If you are having issues it's better to put in a support ticket as the forum isn't mean to offer support on a personal basis :)

We can't set the SNR back to 6dB as you know - BT will not reset it unless as part of a fault investigation (which they never do anyway).

If you are having slow browsing etc then it's not a cause of us slowing you down or our network being slow. We have almost all customers receiving the speeds thir line can handle and if you are having issues you need to let us know what you've tried to resolve them :)

What is your MTU at?
How long have you been with us (you need to give it at least 72hrs)?
Have you tried another router?
Another browser/PC?
etc...

Thanks :)

James