View Full Version : Interesting
Read: http://www.dslzoneuk.net/forum/viewtopic.php?t=3195&highlight=
Regards,
Seems very unfair to be taking it out on you, Brian. :(
Ircsum.
I feel sorry for the end user myself, its BT thats doing this due to there crap exchanges and poor service and because the customer now wants to cancel, they are being slapped with bill for nothing and we are in the middle.
Entanet should bring BT to book over this and make the £50 charge more noticable in the future.
Regards,
He has my sympathies too. With hindsight I suppose it might have been better if he'd asked Enta what they proposed to do, given that BT couldn't complete the order. That way it wouldn't have been the customer who did the cancelling and he should then have been refunded in full. Of course, hindsight is a great thing and maybe he'd have been stung anyhow. :(
Ircsum.
tboorman
13/02/2007, 14:03
I wonder whether the customer could have served a notice making time of the essence. He really should consider getting some legal advice on this.
WitchHouse
13/02/2007, 22:18
It looks to me like you did your very best for this person Brian,
End of subject in that department, and indeed adsl24's for me. :-/
And I will be joining the family on the 19th just as readily....
About BT & Entanet:
I kinder agree with him on BT charging, I do not think They really should be taking payment until they have checked peoples local exchange capacity. And I am sure this is an issue that needs to be addressed by BT to form a fairer arrangement. e.g.. perhaps its down to BT to relay this information to Entanet before BT wholesale accept the order from Entanet, Therefore incurring no charge to any party. It Would seem fair and only right to me. although it is vague on whom ever is actually doing the charging between
those two company's. Its just a shame that adsl24 and indeed your kind self have been dragged in to this debate.
Perhaps BT should provide a method for the customer or Entanet to check this. How would they do this? "No doubt there is a solution"..
Problem is this.
At the time of order all Entanet does is take the order and place it with BT. BT then place it in the order queue and wait for the connection date.
At the time of order as far as us and Entanet are concerned all is fine until the day comes for BT to connect the user and owe, sorry we have no space available in the exchange, we will connect you asap.
Now, Im all for having a go at BT for making a charge to Entanet for something as far as Im concerned "work not carried out" but BT pass on this charge to Entanet and Entanet will pass this onto the customer.
I cannot see why BT makes this charge because if there is no capacity, no connection hence no work has been done apart from a few electronic orders being past back and fro but I would have a go at BT myself and not me, adsl24 or Entanet.
Regards,
here go read my 2 penn'eth
http://www.dslzoneuk.net/forum/viewtopic.php?p=27446#27446
I really hate injustice, get right on my tits, hairy as they are :D
Problem is this.
At the time of order all Entanet does is take the order and place it with BT. BT then place it in the order queue and wait for the connection date.
At the time of order as far as us and Entanet are concerned all is fine until the day comes for BT to connect the user and owe, sorry we have no space available in the exchange, we will connect you asap.
Now, Im all for having a go at BT for making a charge to Entanet for something as far as Im concerned "work not carried out" but BT pass on this charge to Entanet and Entanet will pass this onto the customer.
I cannot see why BT makes this charge because if there is no capacity, no connection hence no work has been done apart from a few electronic orders being past back and fro but I would have a go at BT myself and not me, adsl24 or Entanet.
Regards,
Well peeps should start hammering OFCOMS ear'oles then, slam there email boxes with compalaints they'll soon look even if its just to stop the constant email bombardment.
I didnt know it was you thats leaving us!
tboorman
14/02/2007, 12:10
I cannot see why BT makes this charge because if there is no capacity, no connection hence no work has been done apart from a few electronic orders being past back and fro but I would have a go at BT myself and not me, adsl24 or Entanet.
The problem is the EU is not able to contact BT Wholesale directly, only Entanet can do that.
tboorman
14/02/2007, 12:18
I didnt know it was you thats leaving us!
I understand why pcdoc is doing so though. My recent experience with trying to get my target SNR reduced to 12 dB has not enamoured me to Entanet.
I didnt know it was you thats leaving us!
Aye afraid so Brian, and as I have stated I hate injustice and it is an injustice that by the actions, and/or lack of, by enta has made me come to this decision, which, means you lose a customer through no fault of your own.
One other thing struck me today as I was thinking about that post on dslzone. Enta are not only having their cake and eating it, they get cream on top.
I'll try to explain my logic here. ADSL24, UKFSN etc are supposed to be resellers, I use the word suppose because I think something is not quite right with that description.
Analagy: Virgin buy airtime from vodafone and then re-sell to me at a price they decide I get my phone, sim card and bill from virgin, not vodafone, if I don't pay my bills virgin chase me.
Now, I join adsl24, but, I get billed by entanet, THEY block my line if I don't pay, and I had to make a card payment direct to entanet, not Brian. It seems to me that the "resellers" are only in the loop when its of benefit.
I am given an entanet email address and sub-domain. So ultimately I could use the email and sub-domain provided by entanet and have no adsl24 identity at all, but I am a customer of adsl24. Strange way to do business IMO. However as has been proven re dslzone forum, a customer gets a problem and who gets it in the neck, who gets slagged off in an open arena, who's left to placate that customer, not entanet, but little 'ole adsl24.
Entanet say they only provide internet to individuals via "partners", so why are all my invoices from entanet, why do I as a customer of adsl24 have to have any contact with entanet at all, and why does enta have the right to block a line as its suits them, why does a new customer of any reseller have to sign a direct debit in favour of Entanet? surely the contract is with that reseller.
Anyway make of it what you will, just appears a little strange to me.
NOTE: I am not paranoid about my line being blocked, its was mentioned often in an effort to stress a point.
Sorry to hear that you are leaving pcdoc good luck and best wishes I hope everything works out ok!,
And I agree with everyword you have wrote regarding entanet,it's a pity that adsl24 doesn't have their own bt pipe but that's another ball game altogether.
yorkie,
Sorry you have to go, pcdoc, but I can understand your reasons. Hope things work out for you wherever you go.
Ircsum.
Because a reseller is simply that, a reseller. We, they, them resellers are just in place to advertise Entanets goods on there behalf and if someone buys something via a reseller link we as a reseller make a small percentage and I mean small.
Now, we as a reseller and NOT an ISP, we are just the means to advertising Entanets goods etc and thats it but............. as a means to encourage more purchases via us that in turn makes us a little more commission we like other resellers put up big nice looking web pages selling Entenets goods on behalf od Entanet and thats it.
When a customer purchases broadband via us, we are only a means to advertise, the contracts, support, billing and after sales is handled soley by Entanet by their o870 numbers. We in an effort like all the other resellers use additional goodies to encourage sales like a freephone number, free hosting, free emails etc etc and these extra's cost us loads a month and in turn the commission we make pays for these extra.
We dont have to provide the 0800 number, we dont have to supply the hosting and extra's but we do, Viviciti does not and relies on what Entanet provides free and they Entanet gives customers webspace, emails as well.
So, any problems with connections, accounts or what ever have nothing to do with us at all as a reseller but handled by Entanet hence all the terms and conditions are in Entanets name, billing handled by Entanet as well as the support but I for one want to provide the best service I can and thats why I give extra's, I dont have to but I do.
Oneday it might all stop and go down the route of Viviciti and just use what Entanet provides, who knows.
Now...................
If we a L2TP supplier have our own pipe, gear, network then thats another story because then we would be defined as an ISP which in all terms we are not, we are a reseller.
Regards,
tboorman
15/02/2007, 10:39
Any plans to go down the L2TP route Brian? I guess that would require a substantial investment though.
Nope, I have made enquieries but its a lot of money, time and hassle.
Look at Aquiss!
I have been looking at another supplier, but they have been slagged off as a ISP with caps etc, but I dont know what they are like if supplying to a independent, who Griffin.
Lots of money and thats so far a no, no.
Im looking for alternatives because (im speaking out loud) that Entanet are getting to big to fast and this shows with the speeds, 10PM kickin and the odd complaint.
So, stick to the devil you know, find another supplier (money) or say balls to it all and get out.
Ummmmmmmmmmmmmm!
tboorman
15/02/2007, 11:32
Please don't do the last one Brian!
At least Entanet are investing in more centrals, so I'd stick with them for the time being.
dojidave
15/02/2007, 11:38
.... or say balls to it all and get out.
Ummmmmmmmmmmmmm!
pleeeeeeeeze, don't do that mate,
:) I dont intend to but if Entanet dont get there act together and provide a better service, well who knows.
NM - things will look better the day Wales plays Italy. ;)
Ircsum.
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