View Full Version : How does ADSLMax test period work?
alexlindley
16/02/2007, 15:52
Hello,
I migrated today!! Very pleased indeed to get away from the last ISP.
I've already noticed a brilliant change in the latency, back down to 20ms!!!
But could someone explain how the test period for ADSLMax works?
Previously i was on a fixed speed so this is the first time ive been on max and my speed is currently at 256kb/256kb.
Is this set to change over time? How long would you expect for me to wait before getting faster speeds?
Thanks for the help,
Alex
There is a 10 day training period Im affraid.
alexlindley
16/02/2007, 16:12
Thats no problem.
What am i to expect, the speed to jump all over the place for the next 10 days?
Correct, it will be up and down.
alexlindley
16/02/2007, 16:44
Will the connection to my previous ISP be "up" until I tell them to cease the connection and stop billing me?
Cheers.
Didn't you have to give your old ISP notice you were leaving?
Tell them right now you've left, anyhow. The old connection overlaps with the new (either is usable) for a short period, generally a few days, I understand. If you're paid up to date with the old ISP and you gave the required notice, be sure to stop any further DD or CC payments.
Ircsum.
I also migrated to entanet/adsl24 on the 15th and i'm currently getting
DownStream Connection Speed 2464 kbps
UpStream Connection Speed 192 kbps
umm the upload seems low, will it also go up once it stablises?
tboorman
16/02/2007, 22:15
Hi Guyver, welcome to Adsl24. What speedtester is reporting those results?
These are from my Netgear router.
These are from my Netgear router.
Hi Guyver
I think Tim didn't relise that these are your connection speeds on the Router page. What package did you go for?
Cliff:) .......Welcome to ADSL24:D
I'm on the Home Max Allowance 30 - £19.99. I hope the upload speeds up during this training period.
tboorman
16/02/2007, 23:24
OK, I agree the upload figure doesn't look right then. Have you tried rebooting your router (don't do it too often though)?
I only rebooted once to enter my entanet login details when my previous isp didn't work.
I'm on the Home Max Allowance 30 - £19.99. I hope the upload speeds up during this training period.
I have the same package and also use a Netgear router. This is the line profile i have after the 10 day training period.
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 25.0 db 12.5 db
Noise Margin 8.9 db 24.0 db
Your Line Attenuation 58 db seems high, this maybe why your connection speed may be low.
tboorman
16/02/2007, 23:40
Were you on MAX with your previous ISP?
No i was on a fixed speed of 1MB before.
tboorman
16/02/2007, 23:48
OK, give a reboot of your router a try. Wait until the daytime though, as there's less noise on most (but not all) people's lines then.
No i was on a fixed speed of 1MB before.
could you enter your details here and see what it says about your line
http://www.samknows.com/broadband/checker2.php
Enter phone no
then when it shows details ...select BT ADSL
see what it says about what your line will support.
Cliff:)
surfer_chick
17/02/2007, 00:25
I have the same package and also use a Netgear router. This is the line profile i have after the 10 day training period.
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 25.0 db 12.5 db
Noise Margin 8.9 db 24.0 db
Does mine look ok?
ADSL Link Downstream Upstream
Connection Speed 7616 kbps 448 kbps
Line Attenuation 14 db 5 db
Noise Margin 11 db 21 db
dojidave
17/02/2007, 00:32
Does mine look ok?
ADSL Link Downstream Upstream
Connection Speed 7616 kbps 448 kbps
Line Attenuation 14 db 5 db
Noise Margin 11 db 21 db
looks fine to me ;) i just hope i'll look like that on the 22nd :D :D :D
Does mine look ok?
ADSL Link Downstream Upstream
Connection Speed 7616 kbps 448 kbps
Line Attenuation 14 db 5 db
Noise Margin 11 db 21 db
Ask Brian about switching interleaving Off..You should have a connection speed of 8128 kbps. have you tried pinging www.jolt.co.uk or www.bbc.co.uk
to see what your ping is.
Cliff:)
Hi,
does giving your mac code to a new isp automaticaly cancels old isp, from the connection date, or nearest monthly payment ?
including billing ? :eek:
Doooh never moved before::::::::::
Most ISP's start the 30 day notice when MAC is given.. then when you go live with your new ISP any refunds owed are calculated.
WitchHouse
17/02/2007, 00:42
Most ISP's start the 30 day notice when MAC is given.. then when you go live with your new ISP any refunds owed are calculated.
Cheers Cliff,
Thought so, just had one to many cans and panicked when I saw the thread.. lol :eek: :D
10 DAYS AND COUNTING; THE L PLATE PERIOD
LOOK HERE (http://www.kitz.co.uk/adsl/maxdsl2.htm)
Cliff:)
surfer_chick
17/02/2007, 01:13
Ask Brian about switching interleaving Off..You should have a connection speed of 8128 kbps. have you tried pinging www.jolt.co.uk or www.bbc.co.uk
to see what your ping is.
Cliff:)
I can't ping from cmd as the router firewall blocks it so I get 100% packet loss, but doing it from the actual router gives me 20ms to bbc if that's any use?
Someone else mentioned interleaving to me too so I'll look into that, thanks :)
I can't ping from cmd as the router firewall blocks it so I get 100% packet loss, but doing it from the actual router gives me 20ms to bbc if that's any use?
Someone else mentioned interleaving to me too so I'll look into that, thanks :)
20ms WOW... If your download speeds are good, i would'nt bother
Cliff:)
@ surfer_chick: Interleaving is probably costing you 9 ms in latency, not to mention the 512 kbps in download speed. I get 11-12 ms to the BBC since interleaving was taken off. The only question is - why did you get interleaved in the first place? Your line stats are great.
Ircsum.
tboorman
17/02/2007, 10:14
Your line stats are great.
I bet you say that to all the girls ;).
My head is still ringing from having it slapped with a wet trout on IRC last night.....so I'm really careful about what I say to aging grannies-to-be these days. :D :D :D
Ircsum.
alexlindley
17/02/2007, 10:35
Someone else mentioned interleaving to me too so I'll look into that, thanks :)
What's interleaving and where can i find if i have it?
My ping seems pretty good (20-25ms). Much better than the last isp anyway.
Still hoping the trail period up's my speed from 256kb. I've restarted the router a few times and it still rekons I have 576k up and 288k down, but this is what i had set by my last isp.
tboorman
17/02/2007, 10:51
Have a look at http://www.kitz.co.uk/adsl/interleaving.htm.
alexlindley
17/02/2007, 11:05
Have a look at http://www.kitz.co.uk/adsl/interleaving.htm.
Cheers.
From reading that it would seem that its best to not have interleaving on?
tboorman
17/02/2007, 12:55
It depends on what you use your connection for - if you're into gaming or use VoIP, then it's best for it to be off.
alexlindley
17/02/2007, 14:07
Would you expect my router (Linksys WAG354G) to show the speed as BT test out my possible MAX speed?
Its been on 576/288 from before i migrated and hasnt changed yet even though im getting 256kb/s.
tboorman
17/02/2007, 14:17
Normally you would expect to see quite a number of resyncs during the training period for your line.
surfer_chick
17/02/2007, 16:29
@ surfer_chick: Interleaving is probably costing you 9 ms in latency, not to mention the 512 kbps in download speed. I get 11-12 ms to the BBC since interleaving was taken off. The only question is - why did you get interleaved in the first place? Your line stats are great.
Ircsum.
Pass!
Ok, so how do I go about requesting to have it switched off? Is it best to raise a support ticket?
surfer_chick
17/02/2007, 16:38
My head is still ringing from having it slapped with a wet trout on IRC last night.....so I'm really careful about what I say to aging grannies-to-be these days. :D :D :D
Ircsum.
No idea where you get this granny idea from, I'm not old enough!!! :p :D
Obviously a major error on my part, sorry. :o
I did notice your "age" in another post. I'd have apologised sooner if I hadn't fallen off my chair with laughter and spent the next hour rolling around the floor. Purely coincidental, I'm sure. :rolleyes: :p :p :p
Ircsum.
Is it best to raise a support ticket?
Yes, but don't hold your breath. BT are having major problems with getting interleaving off some ppl's lines at present.
Ircsum.
Pass!
Ok, so how do I go about requesting to have it switched off? Is it best to raise a support ticket?
Speak nicely to brian, and I'm sure his wonderful charm will get it removed
Cliff:D
alexlindley
17/02/2007, 20:41
Can anyone tell me how you find out if you have interleaving on?
tboorman
17/02/2007, 20:46
You need to find what your router is reporting your Downstream Path Mode as - you might need to use the CLI to do this. If it's shown as Fast, interleaving is off.
alexlindley
17/02/2007, 20:53
My "DSL Path Mode" is shown as FAST. I guess that must mean its off then! I don't know whether thats a good thing or a bad thing! :)
Do you think this has anything to do with my line currently connecting at a pretty slow speed of 256kb/s?
tboorman
17/02/2007, 20:59
You don't need interleaving on unless your router is reporting a lot of uncorrected errors.
What is your Attenuation and SNR reported as?
alexlindley
17/02/2007, 21:12
My attenuation is:
Downstream Line Attenuation : 22
Upstream Line Attenuation : 11
Does SNR go by any other names?
I have these too if they mean anything:
Downstream Margin : 31 db
Upstream Margin : 27 db
tboorman
17/02/2007, 22:09
The Downstream Margin is your SNR - given your low sync speed, a figure of 31 dB doesn't look right. Try rebooting your router during the day tomorrow, and see whether your sync speed and SNR changes.
tboorman
17/02/2007, 22:13
Looking at your sync speed again, I'd say you're on a fixed 512 kbps product rather than a MAX product - I'd recommend you raise a support ticket for this to be checked out.
alexlindley
17/02/2007, 22:17
a fixed 512 kbps was what i was on with my previous ISP.
Its now running at 256kbps.
I only migrated yesterday, so could the 10day test period be to blame for this?
Interestingly my router thinks im connected at 512 kbps.
Cheers for the help here too.
tboorman
17/02/2007, 22:21
It's more likely to be yet another BT mix up to blame. I'm fairly certain you're still on a fixed rate product - put all the details of your sync speed and SNR into a support ticket, and hopefully it'll be sorted out quite quickly.
Ummm could be a stuck profile, nothing new. Problem is BT will not touch it until the 10 days are up.
tboorman
17/02/2007, 22:26
It doesn't look like a stuck profile though. Given the sync speed and SNR, it looks like Alex has not been moved to a MAX product.
alexlindley
17/02/2007, 22:59
Ok, thanks for the help tboorman.
If i put my details into a ticket does that then go to BT?
Like Brian says, will i have to wait until the annoyin 10 day period is up?
alexlindley
17/02/2007, 23:05
Also, how do i raise a ticket?
alexlindley
17/02/2007, 23:06
Also, how do i raise a ticket?
Ahh found it, sorry i should look for myself before posting.
LOOK ABOVE IN BIG LETTERS "SUPPORT" ;)
But received your ticket and responded.
alexlindley
18/02/2007, 00:45
Cheers Brian.
BT are so frustrating!
I personally think this is the same thing I am getting. My download speed hasnt once gone over 850kb/s since migrating here on the 13th. I was getting 950kb/s on a 1mb fixed product previously on my old isp with the same hardware this end. I'll wait until this Friday before getting the anger drums out, until then i'll be blogging quietly and thinking happy thoughts... mostly.
alexlindley
19/02/2007, 10:55
Im stuck on 256k! Its painful :)
I've got no idea how dial-up people cope!!
Brian, do you think ADSL24 will look at my case?
Do I start paying for the service when the connection is sorted or did my pay date start when I migrated?
tboorman
19/02/2007, 11:35
You need to ask Brian to contact Entanet for you, or you can phone Entanet's Help Desk directly on 0870 224 3494.
alexlindley
19/02/2007, 12:06
Cheers Tim,
Are Entanet an ISP or do they just supply the equiment and ADSL24 are the user interface.
Brian, would it be best you contacting them to try and get some action or do you think I might be able to get something done about it?
Thanks,
Alex
tboorman
19/02/2007, 12:37
Alex,
Adsl24 are a reseller of Entanet's ADSL products.
And a BT fault report has been sent, see your ticket.
alexlindley
19/02/2007, 12:49
Cheers Brian,
Is there any way of following the BT fault report?
BT are a secret society, which is why people trust them as much as they do. ;)
Ircsum.
alexlindley
19/02/2007, 13:58
How long does it usually take for them to investigate these things?
Will I hear back either way through the support ticket system?
tboorman
19/02/2007, 18:56
Brian will update the support ticket when he gets any updates.
alexlindley
23/02/2007, 08:58
Morning Brian,
Have you had any word back from BT/Entanet regarding my problem of being stuck at 256kbps, its been a long week! :)
What will happen on Monday as that will be 10 days, do I create another support ticket to get BT to do something?
Cheers for the help.
Just wondering if this (http://www.adsl24.co.uk/forum/showthread.php?t=572)is the reason for you being stuck at 256?
Ircsum.
alexlindley
23/02/2007, 09:45
Just wondering if this (http://www.adsl24.co.uk/forum/showthread.php?t=572)is the reason for you being stuck at 256?
Ircsum.
Cheers for that Ircsum, that seems to be exactly my problem.
I was on a 512K fixed line and that went down to 256K when I migrated last Friday (although my modem still says its connected at 512).
When I was on 512 I didnt seem to have a problem and the BT site suggests that I should be able to receive 1mb connection?
Brian, as in the statement would it be possible to remove the "cap" from my line to see if it makes the difference?
alexlindley
24/02/2007, 16:21
WHAY!!!! My line seems to have been fixed.
Just got 2209kb/s down and 380kb/s up! :)
Very pleased.
For some reason my modem says 8000 down and 448 up.
My pings gone to 34ms from 20ms due to the interleaved thing, but im not complaing!! Still 100 better than my last isp! :)
Thank you for the support.
Alex
As your modem's synced at 8000 down and 448 up, hopefully you'll see further improvements to your connection speed.
Paul
alexlindley
24/02/2007, 16:33
Even Better!!
Yes just leave your modem connected and see how it goes.
Regards,
staticshock
25/02/2007, 23:17
another happy camper hope mine go's as well:cool:
vBulletin® v3.8.4, Copyright ©2000-2012, Jelsoft Enterprises Ltd.