View Full Version : Email Issues
Email stopped arrivmg from my adsl24 account around 21:00 last night. Sent some test emails this morning so far none have arrived is there a problem?
John
tboorman
06/10/2007, 08:42
Is it sending or receiving email that you're having problems with?
Not had any other reports - can you give us more details?
Ian Newson
06/10/2007, 11:50
I think I have the same problem. Emails are going out but out of 4 sent to myself I have only recieved 1. Also I had no emails when I logged on this morning which is strange as I usually have some even if they are only spam . Just thought I ought to report anyway
Here's another report.
My grandaughter phoned to say that an email was on its way for me to print an attachement.
30mins and counting
:confused:
Edit - another phone call, this time from 'angry wife' "why havn't I replied to her email of 9.30 from work this morning.
Just sent one to myself at adsl24 from googlemail and it's arrived ok
Correction & clarification :
The one which arrived, I sent to an address which auto-forwards to another (non-adsl24) address.
Just sent another one to a non-forwarding address and it hasn't arrived.
Does all that help or confuse?!
No email arriving here either since last night, sent myself a couple of test mails from another account but nothing arrived
Forgot to say I can send mail its just receiving is the problem
Guess we gotta wait until the staff get back from lunch ;)
Just did a test
I sent an email from my PC to another (about 3meters away) and it got there.
Replyed from that PC and I got it.
Phoned wife and got her to send me a new email - error message came back to her.
Recipients email system not available or something (unquote):o
Just checked myself, e-mailed to my ADSL24 mail account from my GMail, not receiving any e-mails either...
It doesn't report any errors, acts as normal as if it's fine - just doesn't receive any email... GMail sent the email fine, no errors reported.. Did it all within the Mozilla Thunderbird mail client by the way.
EDIT: Just as a note, sending emails works fine!
Pretty much the same as Sprax here sending no problem but not receiving.
Methos.
Same here I couldn't send an e-mail this morning.
yorkie.
Just checked myself, e-mailed to my ADSL24 mail account from my GMail, not receiving any e-mails either...
It doesn't report any errors, acts as normal as if it's fine - just doesn't receive any email... GMail sent the email fine, no errors reported.. Did it all within the Mozilla Thunderbird mail client by the way.
Have you checked your email quota?
I find that if I exceed my quota, no errors are reported, but mail doesn't get through to me at my POP3 account, however you can usually read it fine via webmail.
Increase your mailbox quota or delete old stuff to free up some space to get around this problem.
I do have intermittent email problems when there are error messages, it usually rights itself within a few hours. However I now forward all email to my personal domain to a Googlemail account in addition to the ADSL24 one.
dimmell123
06/10/2007, 13:36
Since midnight last night. Should have had usage report (daily) first thing this morning and a cousin sent me email at 0830 this morning and phoned to warn me. Nothing has arrived. A test to myself within my own accounts worked but that means nothing.
dimmell123
Have you checked your email quota?
I find that if I exceed my quota, no errors are reported, but mail doesn't get through to me at my POP3 account, however you can usually read it fine via webmail.
Increase your mailbox quota or delete old stuff to free up some space to get around this problem.
I do have intermittent email problems when there are error messages, it usually rights itself within a few hours. However I now forward all email to my personal domain to a Googlemail account in addition to the ADSL24 one.
No e-mails in any of my accounts.. None stored on the server/webmail or in clients.. Completely empty. All 4 email accounts have an 'unlimited' quota. But still using nothing all of us, except 1 which is using a whole 43Kb!
Can send from ADSL24 email account, but not receive. Tested from various other email accounts; GMail, Hotmail, etc...
Reports no errors when receiving, but you don't actually receive 'anything'...
Mikeyk, normally I'd agree but the problem seems to be so widespread I doubt we've all got quota problems - I know I haven't ;)
Same problem here :( If I send a test email from my adsl24 account to myself it arrives ok. If I send one from my hotmail account to myself it just disappears into the ether and doesn't arrive.
sent message to myself from hotmail it has not arrived. I wouls suggest the problem is at your end
Another here, can send, no receiving.
Checked via webmail and client (kmail) and telnet.
$ telnet mail.xxxxxxxxxx.adsl24.co.uk 110
Trying 84.234.17.142...
Connected to xxxxxxxxxx.adsl24.co.uk.
Escape character is '^]'.
+OK Hello there.
user xxxxxxxxxxxxxx
+OK Password required.
pass xxxxxxxxxxx
+OK logged in.
stat
+OK 0 0
quit
+OK Bye-bye.
Connection closed by foreign host.
Sent a message to my ADSL24 account about 25 minutes ago from my GMail account - hasn't arrived yet.
Add me to the list! ;-)
Just sent an email from one ADSL24 account to another and that arrived okay.
Guess it's to do with external mail then.
stellarbelz
06/10/2007, 15:20
Having the same problem here James. After my thread on the Blacklist, I thought I tweaked something. I can send myself test emails from my ADSL24 account and can receive those,
I sent one from my AOL account and it has not arrived.
Again, did I tweak something?
tboorman
06/10/2007, 15:21
I just tried sending myself an email using telnet, and got the following after entering the message:
451 Temporary local problem - please try later
dimmell123
06/10/2007, 16:01
I wonder if it helps to distinguish between the two servers. Mine is accessing Pluto server ok but is not finding anything. Using webmail or OE makes no difference. HOWEVER, sneding mail seems to be ok. Just sent a test message from adsl24 to my googlemail a/c and it arrived instantly. Raising a ticket now because they just don't seem to be aware!
dim
A bit more extensive testing and I've found it's just a non-local problem. To provide an example, let's say my account name is 'sparxy'.
What works..
Send e-mail from 'name1@sparxy.adsl24.co.uk' to 'name2@sparxy.adsl24.co.uk'
Sending and receiving works fine both ways there.
Sending e-mail from 'name1/2@sparxy.adsl24.co.uk' works.
What doesn't work...
Access 'name1/2@sparxy.adsl24.co.uk', on attempt to receive email from 'user@gmail.com' or 'user@hotmail.com' or any other email network outside of ADSL24 - Fail.
Hope that helps.. So basically can send emails fine, but you can't receive emails from anywhere but within the ADSL24 email network.
Many thanks for the reports. We have tracked down the issue and resolved
P.S. All e-mails that were stuck in the queue are now being delivered.
Thanks James. Just received a load of overdue ones :)
dimmell123
06/10/2007, 16:32
Thanks James: mail has just started coming through. The ticket I raised whilst you were posting your info can be killed.
dim.
Many thanks for the reports. We have tracked down the issue and resolved
P.S. All e-mails that were stuck in the queue are now being delivered.
Tut tut, double post in a minute. Could've just edited your original. :D
But on a more serious note, what exactly was the problem then? Was it some mail routing issue or something?
No problem
James, I sent a test message to one of my domain addresses at 1pm and there's still no sign of it. Another one I sent to the same address about 5mins ago appeared almost instantly. Just wondering if any other mail sent to domains (instead of adsl24 direct) has gone awol?
I just received the test message from my GMail and Hotmail account that I sent earlier this afternoon, so that works ok...
P.S. 300th post! :)
All seems to be working fine now....I just spamed myself silly! :eek:
Methos
Hang on, don't panic! Looks like the backlog is still clearing, but priority is being given to new mails. I've just received another earlier one.
Correct. Some may still appear up to 24hrs later due to the way delays work.
stellarbelz
06/10/2007, 20:21
Same here, James, emails are coming in fine now. Good work and thanks.
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