Password change - now can't login

[reck]

Hello,

I requested a password change for the "my account" area of the website and also for the password you enter on your router. Now I am unable to enter the "my account" area of the website using my old or new password.

As I can't enter that part of the website I can't raise a ticket so hopefully adsl24 staff will see this and assist many thanks.

[Happy32]

Hello,

I requested a password change for the "my account" area of the website and also for the password you enter on your router. Now I am unable to enter the "my account" area of the website using my old or new password.

As I can't enter that part of the website I can't raise a ticket so hopefully adsl24 staff will see this and assist many thanks.

Why don't you give them a call instead??

[smartybones]

James is thoughtful enough not to make you call one of those 0870 or 0845 numbers....

[James]

This should be fixed shortly - I've found the issue.

[reck]

Hi James,

Just to let you know I still can't log into my account.

Also when will I know to change the router/adsl password to the new password? I assume when it's changed your end I will get disconnected until I change the password to the new one on the router, is this correct?

Cheers

[James]

It should now be sorted and you can also now change the router password.

[reck]

No it still won't let me in.

"Your username and/or password is incorrect. Please go back and try again."

[James]

Hmm, can you PM me the password what you think it should be?

James

[reck]

I've sent the password.

[reck]

All issues now resolved.