Billing on control panel

[bigwest]

I have been trying to log into the billing section of the control panel to set up my monthly charging details. (I have only payed my first month so far). It wont accept any of the variations of username/email that I put in. Do I need to phone entanet first?

[surfer_chick]

Hi

Have you received an email from Entanet entitled "Your eBilling Details"?

This email will contain your username and password needed to enter the billing control panel at https://billing.enta.net/ (http://www.adsl24.co.uk/forum/redirector.php?url=%68%74%74%70%73%3a%2f%2f%62%69% 6c%6c%69%6e%67%2e%65%6e%74%61%2e%6e%65%74%2f)


You should have received this email within a few days of signing up to, or migrating to ADSL24 :)

[WitchHouse]

When you signed up you would have got a seperate email from entanet
accounts@enta.net (http://www.adsl24.co.uk/forum/redirector.php?url=%6d%61%69%6c%74%6f%3a%61%63%63% 6f%75%6e%74%73%40%65%6e%74%61%2e%6e%65%74) with a user name and password, with the subject heading "Your eBilling Details" which in my case was not the same as the control panel password. look at the format below,

Is this the one you have used?

--------------------------------------------------------------------------
Dear Mr. xxxxxxxxxx xxxxxxxxxx,

We have just received an order for an ADSL account or Unmetered dial-up account placed by ADSL24 Limited. They have indicated that this email address is the address for notification of new invoices.

Listed below is the username and password which allows you access to this service.

Username: xxxxxx@tiscali.co.uk (http://www.adsl24.co.uk/forum/redirector.php?url=%6d%61%69%6c%74%6f%3a%78%78%78% 78%78%78%40%74%69%73%63%61%6c%69%2e%63%6f%2e%75%6b )
Password: ********

Website: https://billing.enta.net (http://www.adsl24.co.uk/forum/redirector.php?url=%68%74%74%70%73%3a%2f%2f%62%69% 6c%6c%69%6e%67%2e%65%6e%74%61%2e%6e%65%74)

You can log in at anytime and change your username or password via the 'Settings' area. Everytime you have a invoice generated you will receive an email telling you about it. You can change the frequency that you receive these emails through the 'Settings' area also.

Please be assured that we are committed to ensuring your details remain safe and secure. You can contact us at anytime using the methods listed below. Additionally if you would like to comment on any feature of the service please email us at feedback@enta.net (http://www.adsl24.co.uk/forum/redirector.php?url=%6d%61%69%6c%74%6f%3a%66%65%65% 64%62%61%63%6b%40%65%6e%74%61%2e%6e%65%74).

Entanet Accounts Team
Entanet International Ltd
Stafford Park 6
Telford
Shropshire
TF3 3AT

Telephone: 0870 770 9540
Email: support@enta.net (http://www.adsl24.co.uk/forum/redirector.php?url=%6d%61%69%6c%74%6f%3a%73%75%70% 70%6f%72%74%40%65%6e%74%61%2e%6e%65%74)

[robber]

HI Bigwest, I've had lots of trouble getting into cpanel. From the link in the initial email I always get a page error. Following the link from ADSL24s homepage I have had more luck (Just spotted the problem I think, the url on the pdf ends in 2082. That on the homepage ends 2083!!) and just in the last few minutes have managed to get into the main cpanel options page. You need to enter your username (just the first part, not the @adsl24..... bit) and password as given on page 3 of your welcome pdf.

good luck

Neil

[staticshock]

Had same issue then looked through all my paperwork and found that it was indeed my old email and there password so look through your old emails if you can it will be there

[bigwest]

Hi

Have you received an email from Entanet entitled "Your eBilling Details"?

This email will contain your username and password needed to enter the billing control panel at https://billing.enta.net/ (http://www.adsl24.co.uk/forum/redirector.php?url=%68%74%74%70%73%3a%2f%2f%62%69% 6c%6c%69%6e%67%2e%65%6e%74%61%2e%6e%65%74%2f)


You should have received this email within a few days of signing up to, or migrating to ADSL24 :)

I cant find any emails from entanet, only adsl24. I tried the "forgot password" box as well with my email address that I used to sign up to the migration with. It doesnt recognise it. I'll phone them tomorrow. see what the deal is!

Thanks for the help peeps.

[bigwest]

I think I found the problem. My email address has an underscore in it and entanet must have used a space instead. When I put my email address with a space instead of underscore in the forgot password box it accepted it.

That will explain why I never got the entanet email in the first place.

Thanks for the help peeps