View Full Version : help please
changed over last wends was great up to yesterday now keep getting disconnected every 10 mins or so doing my head in any one have any ideas why
staticshock
07/03/2007, 23:13
you will still be in your 10 training period wait until after that then see;)
tboorman
08/03/2007, 07:28
Hi biddy, could you please post the line stats being reported by your modem/router?
without sounding a total noob what is line stats how do i fnd them etc
You should be able to see your line stats on the router's browser page. What you need are Synch Rate (or Connection Speed), SNR (or Noise Margin) & Attenuation, all three both upstream & downstream.
Tell us what router/modem you're using and someone may be able to point the way for you. I'm only au fait with SpeedTouch routers.
Ircsum.
just dl ing dr speedtouch now i,m using a speedtouch 330 (frog )
what i can make out my rates are up 448 down 7.616
LossOfSignal= 1
PhysicalLinkStatus= Up
ReceiveAttenuation_dB= 25
ReceiveMargin_dB= 8
RxOutputPower_dBm= 0
SendAttenuation_dB= 13
SendMargin_dB= 25
Stats look good.
The 7616 downstream suggests you have interleaving applied to the line; my 8128 was reduced to 7616 with interleaving. I can't tell if the interleaving was switched on because of the disconnects or not. If it has been, I would expect the disconnects to reduce. If they don't it may just be part of the training.
The attenuation & noise margin look good and are reflected in that nice high synch rate.
Basically just sit out the 10 day training period and see what the situation is then. There are too many variables to contend with during training and neither Enta nor BT will lift a finger until training is out of the way. Hope that helps. ;)
Ircsum.
update day 11 probs are getting worse keep getting disconnected every 10 mins or less then it may run for a hour then back to quick disconnecting can anyone help ??????
Hi biddy - sorry to hear your woes continue.
Are you losing just the DSL connection or losing synch with the exchange?
One of the figures from the stats you published earlier make me wonder if your modem is flaky (0 dBm power output) but I've never had a 330 so can't really say. Is it possible to borrow a router off a friend to see if it holds the connection better? As said, the line stats look good so it may well be a problem with the modem.
Ircsum.
Biddy - I tried to ring you just now but you weren't in. I left a message with the person who answered the call.
Please call us or log a ticket and we will take a look into this.
James
update changed modem here are the stats
WANCommonInterfaceConfig
DSLUptime= 258
ErrorredSeconds= 1
LossOfFraming= 1
LossOfLink= 0
LossOfSignal= 1
PhysicalLinkStatus= Up
ReceiveAttenuation_dB= 24
ReceiveMargin_dB= 6
RxOutputPower_dBm= 0
SendAttenuation_dB= 13
SendMargin_dB= 25
TotalBytesReceived= 5854698
TotalBytesSent= 960784
TotalPacketsReceived= 2535
TotalPacketsSent= 2535
TxOutputPower_dBm= 0
Uptime= 258
ChannelMode= Interleaved
Layer1DownstreamMaxBitRate= 7264000
Layer1UpstreamMaxBitRate= 448000
WANAccessType= DSL
any one have any thoughts on this ????
will keep your posted
cheers
biddy
tboorman
11/03/2007, 19:01
Are you still getting frequent disconnects now that you're using a different modem?
only changed it 20 mins ago had 1 disconnect so far
just lost it again while typing this post
i,m running out of ideas now
but not started pulling my hair out yet :D
do you have any phones connected without filters or is your sky box plugged into a phone socket that needs a filter too...
nope all lines have filters on
form 7 pm tonight till now 9 30 been disconnected 8 times
its starting to get to me now
Have you checked socket wiring etc? www.dslzoneuk.net/socket.php
Paul_ADSL24
11/03/2007, 22:02
Is it possible you could plug your modem into the master socket thus eliminating all your internal wiring and see if the disconnects still happen
Is it possible you could plug your modem into the master socket thus eliminating all your internal wiring and see if the disconnects still happen
never had this prob with last isp and have tried that already
This sounds like a line problem rather than ISP problem. Faults can develop and interferece can increase - it's worth connecting modem into test socket just to rule the rest out :)
A Wild guess but it could have something to do with your usb power or lack of it
the usb modem simply draws too much power from your PC. In cases such as this you should either consider trying a powered usb hub or connecting via Ethernet router, beg borrow a router and try it.
USB modems can drain a lot of power from your PC, a router which has its own power supply, processor and memory.
The router takes over total control of your internet connection allowing your PC to get on with what you want it to do.
just an idea....
Mirage's idea makes a lot of sense to me, especially if you have any other USB devices hooked up to the PC. Was that another frog you swapped in to test?
Don't pull your hair out, pull the frog instead. ;)
Ircsum.
tboorman
12/03/2007, 19:34
It might also be worth trying some new ADSL filters - make sure they're good quality ones though.
thanks guys yes it was another frog think i,ll buy a router tomorrow any tips which one ??? do a lot of gaming in this house css and bf2
PineappleJack
12/03/2007, 21:55
I used to use the Speedtouch 330 modem but changed to a router and it was worth it. I bought a Netgear a while back but have just got a refurbished (although it looks new) Speedtouch router. The old froggie wasn't quite up to it.
What are the better filters to try are the Speedtouch ones OK ?
You'll get different recommendations from different ppl, I think. ;)
I recommend the SpeedTouch 585v6, 4-port ethernet & wireless. Can't you borrow one first to see if the modem is the problem? And, as Tim suggested, make sure it's not your filters letting you down.
Ircsum.
This is interesting, sounds similar to the problem I've been having since Thursday!
Which James knows all about :)
Missed the bit about the filters, above.
The SpeedTouch ones are probably o.k.....unless one or other has died on you. ;) One that is always recommended is the ADSL Nation XF-1e, which I use at the mo. Just remember, any filter can fail.
Ircsum.
Missed the bit about the filters, above.
The SpeedTouch ones are probably o.k.....unless one or other has died on you. ;) One that is always recommended is the ADSL Nation XF-1e, which I use at the mo. Just remember, any filter can fail.
Ircsum.
Try the adslnation site (http://www.adslnation.com/products/xf-1e.php) for filters.
Regards
Cliff:)
PineappleJack
15/03/2007, 14:46
Thanks for replies about filters.
My line comes in at the lobby and goes thru the house to the living room where the master socket is. If the master socket was in the lobby just where the line comes in and the router was attached there and used wirelessly to the comp in the living room would that be better and reduce the att any ? I have a long line and the att is high.
Attenuation won't lower as thats based off your line lenth - not much anyone can do about it. However, its the SNR margin which can be improved. Higher is better, but bear in mind on ADSL Max your SNR is never higher as your line automatically connects at the fastest speed on a certain target SNR level.
Higher connection rate = lesser SNR margin. That's normal :)
Just a small caveat. Although the attenuation is an indirect measure of loop length it actually measures signal degradation along the line. If extension wiring is of a lower quality than the external wiring then the signal will degrade more, giving a higher attenuation at the extension than at the master socket. Admittedly the extension wiring needs to be pretty crap to see this, as mine was before I sorted it. I went from an up/down attenuation of 30/49.5 to my present 18/28 but that's probably pretty exceptional. Only way to find out is to plug into the master and see.
Ircsum.
PineappleJack
16/03/2007, 00:45
Thanks for info.
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