View Full Version : one day line training left to go and not looking good
WitchHouse
07/03/2007, 23:27
Well I have only one day left on my 10 day training period, and nothing has changed, I have not noticed any training on my line, IE disconects or anything, its just the same all the time. speeds have never gone over 1.8 meg. my profile below:
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 2000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1862 kbps
If you wish to discuss these results please contact your ISP.
Here is an answer from another forum, what do you think Ircsum, seems like my problem.....
--------------------------------------------------------------------------
Okay it looks like you had exactly the same problem I had when I moved on to MAXdsl.
Something that only appears to affect the very good lines... and its called
"a stuck bRAS profile".
Unfortunately BTw wont do anything about this until your 10 day training period has passed although it is fairly common.
You can try one trick that sometimes works for a stuck bRAS - and thats turn your PC and router off - and leave it off overnight.
(yeah I know this goes against what I say for some other problems - but this is because the line in this instance is good and we need the DLM to see something different).
When you switch it back on again check the performance tester - its the IP profile which is actually limiting your speeds.
If its still stuck after the 10 day training period you will have to contact your ISP.
Tell then that you have cotinually synced at the full 8128kbps - but your bRAS profile is stuck at 2Mb as confirmed from your IP profile on the new BT performance tester.
Hopefully they can then pass this on to BT.
In the meantime try the overnight trick - just to see if you can kickstart it yourself.
Good luck and let me know how it goes.
--------------------------------------------------------------------------
This close to the end of line training, Surly' I would have seen some speed fluctuations above 1.8 meg by now.
I wonder if the new James may be able to nudge someone about it for me please, I dont see one more day making any improvments, And I have contacted entanet, "have yet to here anything back" probably because of the ten days not being up' I know it was a little early to ring them "3-days ago" but this I decided on the basis that my line speeds never went up or down, They said they would get on to BT and expect a change within 24 hours, But, Still waiting :-/
Cheers all,
Possibly, if you were already on ADSL Max when you migrated in then you would not undergo a 10 day training?
WitchHouse
08/03/2007, 00:43
Possibly, if you were already on ADSL Max when you migrated in then you would not undergo a 10 day training?
I see were your coming from, But when you change provider, you always go through training, that much I am sure,
now my profile is set to 2000kbps. and untill that is lifted, It apparently would not be possible to get any more speed than I am now. Its like BT have my package mixed up with a 2mb cap instead of MAX 30 "8mb" although my sync is 8mb!!
Cheers pcorker, Much appreciated. ;)
WH - nothing to panic about, here. ;)
Firstly, a migration from one Max provider to another does not necessarily mean a line retrain - most times not, in fact.
Secondly, it's certainly a stuck bRAS profile, quite common, unfortunately. Enta will be able to get it sorted for you but, as said, they won't lift a finger until after the 10 days, anyhow - irrespective of training.
So, just a matter of having the 10 days under your belt and opening a ticket here or direct with Enta - then looking forward to a profile of 7150 and downloading the internet. Cheers!
Ircsum.
WitchHouse
08/03/2007, 22:22
Ok, Cheers Ircsum' :D
Will send a Ticket tomorrow as the ten is up Then'
Thanks!
WitchHouse
08/03/2007, 23:01
Just to add its not all doom and gloom at my end, Despite being capped at 2 meg!!
The good news, I played battlefield 2142 today, and my ping was between 13--15. which is very very good!! and it was a pleasure to play, No lag no jerking just amazing, "I think my nvidia 8800 gpu was happy :D "
It just goes to show its not all about download speeds....
:cool:
Just a note: I did notice in my luvly new account area, in the fault section, I have an open fault comment!! Would these mean that the managment have noted my fault and are already working on it for me :-) ?
Depends on what the comment is, I suppose. It may mean that Enta & BT are going to stuff you, come what may. :D :D :D
alexlindley
09/03/2007, 10:16
Hi,
Im not too technically minded when it comes to the internet and connections etc...
But the problem in the first post seems to be something i feel familiar with...
I have been on ADSL24 since 16th of Feb and initially my line was stuck at 256kbps connection up and down.
This was then fixed to be a MAX connection as I was getting a connection of around 8000kbps down and about 400kbps up. This hasnt changed now for about 2 weeks and I'm wondering whether it should have as when I download im getting around 180-200kbps speeds and this definitely isnt an 8meg connection download speed. (for the first couple of days of MAX i was getting a download speed of up to 350kbps-which was nice!! :) but this stopped unfortunately)
So is there something wrong with my connection? Should the router be telling me I'm actually connected at 2mb? I havent experienced any disconnects in my time on ADSL24 like some people state here, should I have?
Im not complaining as the speed im getting is fine and my ping is ok at 33ms to bbc.co.uk.
But if anyone has any ideas on whether i should take action please let me know.
Thanks,
Alex
Do you mean xxx KB (kiloBYTES) per sec, rather than kb (kiloBITS) per second?
It's possible you're a victim of what I believe to be the anti-loss tool. This progressively reduces everyone's download speeds to a stated minimum of 2 Mbits when the Centrals are overloaded - generally shortly after off-peak arrives at 10 p.m.
Some, including myself, have found that the speed remains at this depressd level the next day, when the Centrals are reported outputting full speed.
The way around this is resetting your DSL connection in the morning. Even if you end up on the same Central with a reset (or a reboot) your RADIUS settings will be corrected so speeds should be back to normal for you.
One word of caution: don't repeatedly reboot your router trying to get a higher synch - DLM may think there's a faulty line and take appropriate action, which you won't like. ;)
Ircsum.
alexlindley
09/03/2007, 11:15
Is it best to do the reset in the morning?
At work till 5ish then its the weekend, I'm guessing its not best to be doing it at peak times when its busier?
It does seem that my connection is constantly at 2mb (if looking at download speeds)
Is this the only way to reset the anti-loss tool? I see that someone wrote to turn your modem off over night, is this a good idea?
tboorman
09/03/2007, 12:25
You don't need to reboot your router - just drop your PPP session and reconnect.
WitchHouse
09/03/2007, 12:53
Depends on what the comment is, I suppose. It may mean that Enta & BT are going to stuff you, come what may. :D :D :D
Thanks for the vote of confidence :)
Comment was fault logged or sumit , "what fault I dont know"..
perhaps I am the fault lol................................
alexlindley
09/03/2007, 13:13
Witchhouse,
Did rebooting your router not stop you being capped at 2mb?
Also, did u raise a support ticket direct with entanet or ADSL24?
WitchHouse
09/03/2007, 14:56
Witchhouse,
Did rebooting your router not stop you being capped at 2mb?
Also, did u raise a support ticket direct with entanet or ADSL24?
Hi alexlindley.
NO rebooting my Router did not help, And yes I have raised a ticket, and adsl24 replied straight away, and are looking in to a fault on my line for me, Apparently BT told them that they had rang me about the fault, But they have not. "BT for you" I am just hoping now that James and paul will straighten them out for me , the fault is news to me, I just thought I had a stuck Bras profile :-/
Maybe rebooting your router may help you, Have you tried yet, and also have you checked this link to see if your profile is above 2000 kbps, or 2meg
http://speedtester.bt.com/
all you need to enter in is first your phone number including code, then wait for it to do its thing, then enter your adsl login user name, when prompted to do so, ie: username@adsllogin.co.uk,
Also you could try this speed test for your download speeds http://www.thinkbroadband.com/speedtest.html
good luck!!
keep us posted :rolleyes:
alexlindley
09/03/2007, 17:28
Ok, These were the results from my BT speedtester test:
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 6000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 6880 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2672 kbps
This is before i try and reset my router.
I've also just checked my router and it now says its connected at 6880 Kbps which is the first time its not said 8000 Kbps. So maybe i've been on the trail until now. Still the download speeds are still exactly the same as the last week so i will try and turn the router off for a bit and will let you know if anything changes.
Cheers
alexlindley
09/03/2007, 17:40
I turned my modem off for a few minutes and the following is the results from a test i've just done:
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 6000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 6944 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 3823 kbps
Does anyone see any problems with this, anything unusual or should i be seeing my 'actual' throughput the same and the throughput given for my profile?
Thanks for the help.
Alex
staticshock
09/03/2007, 17:49
Just to add its not all doom and gloom at my end, Despite being capped at 2 meg!!
The good news, I played battlefield 2142 today, and my ping was between 13--15. which is very very good!! and it was a pleasure to play, No lag no jerking just amazing, "I think my nvidia 8800 gpu was happy :D "
I am surprised that game runs full of spyware PLAY BF2 ftw
staticshock
09/03/2007, 17:57
Ircsum
Whats "the DLM"
Tboorman
Whats "just drop your PPP session and reconnect."
Sorry sponging again:)
Dynamic Line Management - BT kit that watches how your line is behaving and, amongst other things, may turn on interleaving if it thinks your line is sufficiently unstable to warrant it.
Most routers have a button on their browser interface that says "Disconnect" or similar. This allows you to drop the PPP session without losing synch with the exchange and you then reconnect the PPP session. It's a far better way of changing Centrals if you're on a congested one. Rebooting the router loses synch with the exchange and if you do it several times in succession it may prompt DLM to raise your target SNR and/or activate interleaving to help with the "fault". Either thing will reduce your profile & thus your download speed.
Ircsum.
staticshock
09/03/2007, 18:23
Dynamic Line Management - BT kit that watches how your line is behaving and, amongst other things, may turn on interleaving if it thinks your line is sufficiently unstable to warrant it.
Most routers have a button on their browser interface that says "Disconnect" or similar. This allows you to drop the PPP session without losing synch with the exchange and you then reconnect the PPP session. It's a far better way of changing Centrals if you're on a congested one. Rebooting the router loses synch with the exchange and if you do it several times in succession it may prompt DLM to raise your target SNR and/or activate interleaving to help with the "fault". Either thing will reduce your profile & thus your download speed.
Ircsum.
OH S**T :eek:
alexlindley
09/03/2007, 19:08
Does anyone know if your actual throughput should equal your IP profile?
Just wondering whether i should raise a ticket to say theres something wrong with my line?
tboorman
09/03/2007, 19:19
It should unless there is a contention issue at your exchange or the anti-loss tool's rate limiting is in effect.
Paul_ADSL24
09/03/2007, 20:00
Actually Tim that's not quite true. Your IP profile will always be higher than your actual download speeds due to overheads. Knock about 10% off your profile rate and that should be the max you'll get.
Also bear in mind that your profile is always lower then you sync speed as well.
See http://www.dslzoneuk.net/adslmax_explained.php for an explanation of it all
tboorman
09/03/2007, 20:09
OK smarty pants ;).
tboorman
09/03/2007, 20:12
Anyway Paul, the link you gave says:
The data rate is set in your BRAS profile and is simply the maximum speed at which you can download at.
LOL....to split hairs a little further: yes, it's the maximum speed you can download at BUT you're unlikely to ever match your profile when downloading. ;)
Ircsum.
WitchHouse
09/03/2007, 21:27
Well, It has all been a learning curve for me. You could right a book with all the info here on this forum, Its a shame Tiscali never understood the technical side, they may have been able to produce some happy customers
:cool:
Paul_ADSL24
09/03/2007, 21:32
Anyway Paul, the link you gave says:
Bugger - Does it. I'll bloody kill that James
Most progs that measure download speed just show the "net" speed, i.e. the number of KBs that land on your HD. Progs like DU Meter show the "gross" speed, which includes overheads...and this should equate with your profile, other things being equal.
Ircsum.
WitchHouse
10/03/2007, 19:23
Depends on what the comment is, I suppose. It may mean that Enta & BT are going to stuff you, come what may. :D :D :D
Well no one has stuffed me yet ircsum, lol :D
Adsl24 "james" found out there was a BT problem with my line.
and sorted it with entranet for a bt engineer to come out.
thats what the fault was showing in my account.
between then and now, I have a BT engineer organised for tuesday between 1-6,
Fingers crossed, all will be fine :-)
Thank you James, :-)
I've just seen a couple of posts elsewhere in which BT have apparently arranged an engineer visit because of a stuck profile. If this is your situation, WH, I wouldn't hold my breath as an engineer will find no fault and that will be the end of it. A stuck 2 Mbit profile just needs a BT technician to correct the profile remotely, AFAIK. I wonder if Enta support know what they're doing?
Ircsum.
WitchHouse
11/03/2007, 22:40
I've just seen a couple of posts elsewhere in which BT have apparently arranged an engineer visit because of a stuck profile. If this is your situation, WH, I wouldn't hold my breath as an engineer will find no fault and that will be the end of it. A stuck 2 Mbit profile just needs a BT technician to correct the profile remotely, AFAIK. I wonder if Enta support know what they're doing?
Ircsum.
Well' at least once they have been, and not found a fault, I can then get on to them about the profile, I suppose then they have no excuse, I guarantee one thing, I will not ever stop hassling them until they do fix it, I’ll be like a flea in there ear. And entanet/BT will probably get sick of me phoning, what else can I do?
Cheers............................................ ....
WitchHouse
13/03/2007, 22:54
you were right Ircsum, BT guy made not one bit of difference, apart from disconnecting me for an hour, And he did not even turn up, he phoned in the morning 10am, "instead of between 1 and 6 as arranged. My son answered the phone, and he asked him what the problem was, and he just told him we were only getting 2 meg and not the 8 we used to get with Tiscali. (on occasions) .
He then said he would work on the line, and would anyone be in all day, reply' yes all day... I would have given him the full info if he had turned up, or at least phoned at the prearranged time, the reason he did not come was probably because the line is fine....
Dooooh... This is turning in to a bloody Nightmare!!
BT TEST RESULT same as..
ip profile for your line 2000kbps
dsl connection rate 448kbps(up-stream) 8128kbps Down-stream
actual ip throughput achieved during the test was - 1833kbps
if you wish to discuss these test results please contact your isp.
trying to get entanet to understand that I have a stuck profile and not a line fault would now seem almost impossible. I even phoned BT but they said it has to be done by my ISP. So Paul or James please could you explain to them, thats its a profile problem and not a line fault.
Thanks ;) They will not listen to me.........................
Really unbelievable, that! It's not as though a stuck 2 Mbit profile is a rarity - it's pretty commonplace and just needs the profile to be reset by BT.
I suggest you use the ticketing system here on the Board, WH, as the guys may not get to see the problem here due to pressures elsewhere. The Support Ticket System is at the top of the Forums.
Ircsum.
WitchHouse
13/03/2007, 23:09
Yes I will do, Just venting away some steam,
As you say its just unbelievable. I am bloody steaming here m8.......
Cheers IRC
And thats the reason ADSL24 lost me as a customer because my profile was stuck at 2500kbps and Brian told them more than once, I tried to phone tech support and couldn't get through. Eventually I got an email saying "you must have a noisy line, get over it" attitude. Back wit BT and last time I checked my profile was 5000kbps. I have said in posts before enta don't do adsl24 any favours.
And I am still annoyed I had to leave.
vBulletin® v3.8.4, Copyright ©2000-2012, Jelsoft Enterprises Ltd.