Usage email error [Archive]

pete1336

20/02/2008, 09:26

Hi,
A quick query please in relation to the daily usage email I receive. My billing period beginss on 17th of each month. This month the usage email I receive daily seems not to have re-set. This mornings email reports I only have 19.39 gb of peak remaining. There is no way I've used 10gb of data in 3 days.
Are there problems being experienced with the usage emails?
TIA,
Pete

Gargoyle

20/02/2008, 10:45

Do the figures in the usage email concur with the usage figures displayed on your account pages (ie is the fault with the email or the underlying data

pete1336

20/02/2008, 16:50

Thanks for your reply, it appears that the email is wrong, the usage data only shows 1.58 gb of total peak use.

James

21/02/2008, 18:35

Let us know what it says in the e-mail tonight please so we can tell whether the email reports are still an issue.

pete1336

22/02/2008, 20:28

The email appears to be fine now James. Thanks.

James

23/02/2008, 10:38

Thanks for letting me know :)