Way to many Postings in this forum for slow broadband ??

[GhostRider]

Seems a lot of peeps are having speed problems with ADSL24 at the moment (me included),is there something happening we havent been informed about james ?? something going belly up here,i have my suspicions,a lot of posts i have read have been thrown back at the users "Its not our poblem" or "its your filters" etc, all we want is answers to our questions, i telephoned the CS this morning again !! to inform them of my rubbish sync speeds, i proceeded to tell them that i have just installed some new firmware in my router (DG834PN) which enables me to lower my SNR,as to which your CS informed me not to do !! hey its my equipment i'll do what the hell i like !! :mad: , if you get me a better sync at my exchange i would'nt have to do that would i ?? i have posted an image of my sync speeds since i joined ADSL24,i think you will agree it doesent make good viewing does it !! up and down like a fiddlers elbow :mad:. so dont treat me as a "you know nothing" person,what i am is a customer of ADSL24,who pays his monthly dues on the dot every month,and who keeps the wolf from your door !! and what i get in return is a sub-standard connection a Tech Support that tells me what to do and still no resolved issue !! maybe a bit harsh here but im very very mad.

GhostRider

[segedunum]

Well, the problem this morning for me is definitely not sync speed. I'm syncing faster than I ever have at between 5500 and 6000.

[GhostRider]

You must be on a good exchange...come try mine !!

[Johnmcp]

GhostRider,

Those sync speeds look appaling! While I may not have the same problems as you are experiencing, I am having constant disconnects. I'm sure that the support team can resolve your difficulties as soon as they can, as fobbing you off does not encourage existing users to remain with ADSL24, never mind the people looking to sign up!
Good luck.

[atsw]

At the risk of repeating the "Its not our problem" message, ADSL24 (or any ISP using BT IPStream for that matter) can't do anything about your sync speed. Your sync is negotiated between your router and the exchange, neither of which is under the control or influence of the ISP.

If you are struggling with sync then there will be some sort of issue with line quality. Now, whether that's with the wires or router in your house, or the BT wires to your premises, or the card in the exchange is the issue you need to pin point. Lowering SNR from it's default value of 6db will increase sync speed for sure, but at the risk of the connection dropping, especially in the evenings. Bad weather, as some parts of the UK are experiencing this week, will also play havoc with signal quality down the wires.

Andrew

[Cavey]

I've seen perhaps 20 threads lately. How many users do you suppose ADSL24 has? My connection is perfectly fine and is synced at 8128 as it has been since the day I joined. I know 3 other people in real life with ADSL24 accounts and they've not reported any problems. The majority of regular forum users don't seem to have any problems either.

What I'm getting at here is that even with more than the usual amount of threads on the subject, it's still an infinitesimally small proportion of the actual customer base. The chances are that these problems are related to local issues rather than anything to do with ADSL24 as an ISP.

[Sparx]

Too many? Man, you think 20 is even 1% of the ADSL24 customer base or something? Just because there's many threads on people suffering from slow speeds, what about the thousands of people at ADSL24 who don't participate on the forums to say how lovely there internet connection is?

Human nature find it easier to speak out for faults/hate, in a negative manner than to compliment, praise and show it - a positive manner.

This is nothing.

[GhostRider]

Sparx you come try my connection and see if you enjoy it ...yeah ,im paying for this and getting nothing in return,if you are to blind to see....open your eyes, it helps !!

[segedunum]

Unfortunately, broadband in this country is simply not in a state where we have built-in infrastructure in our houses we can rely on, and where we can plug something into a hole in the wall to a digital network where we don't have to worry about distances or anything else.

If you're getting poor sync speeds and the general stability of your connection looks poor, have a look at everything in front of your master socket. Look at your wiring, and get yourself a decent ADSL modem, preferably with an ethernet port in the back. The cheap USB ones are crap. A good modem can help greatly with stability (Linksys, Billion and Thompson are all decent and now cheap), and if you're still having problems get it into your master socket and check your settings for a period of time.

Seriously, there are an awful lot of variables here that the ISP has absolutely no control over, and not even BT has control over if you have your own wiring systems from the phone socket. Alas, you're going to have to do some troubleshooting of these variables.

This is the situation we're in. If you're sure BT have messed up, keep prodding your ISP to keep prodding BT to get it sorted, but unfortunately, the ADSL broadband world is not something where we can just plug in and not have to know anything else.

[pcmaczone]

GhostRider, I completely sympathise with your situation. It's frustrating as hell when your connection is all over the place. Just lost mine for about an hour :( Unfortunately as has been pointed out, ADSL24 cannot do anything about the sync speed or the line itself. As with most isp's these days ADSL24 are simply resellers, in this case of Entanet services.

If you read back through my posts I too have complained many times about my connection speed. I started off with a steady 4mb for six months without any problems whatsoever then it inexplicably dropped to 2mb and stayed there. This was with F2S. I then migrated to ADSL24 because they were cheaper and the connection has been pretty bad ever since. It may have been slow with F2S but it was stable. Now apparently it's my line, my filters, my router etc etc that are the problem...even though they were all fine before I migrated. I give up :(

I must say though that I have always found ADSL24 to be a very supportive and friendly bunch but they are limited in what they can do. In the end, assuming there is not a problem at your end, your pretty much at the mercy of Entanet and BT :(

[GhostRider]

GhostRider, I completely sympathise with your situation. It's frustrating as hell when your connection is all over the place. Just lost mine for about an hour :( Unfortunately as has been pointed out, ADSL24 cannot do anything about the sync speed or the line itself. As with most isp's these days ADSL24 are simply resellers, in this case of Entanet services.

If you read back through my posts I too have complained many times about my connection speed. I started off with a steady 4mb for six months without any problems whatsoever then it inexplicably dropped to 2mb and stayed there. This was with F2S. I then migrated to ADSL24 because they were cheaper and the connection has been pretty bad ever since. It may have been slow with F2S but it was stable. Now apparently it's my line, my filters, my router etc etc that are the problem...even though they were all fine before I migrated. I give up :(

I must say though that I have always found ADSL24 to be a very supportive and friendly bunch but they are limited in what they can do. In the end, assuming there is not a problem at your end, your pretty much at the mercy of Entanet and BT :(

Thank god some who talks sense pcmaczone !! thanks for a sympathetic response mate really appreciated segedunum is like the Tech Support at Enta or ADSL24 get a better modem,usb ones are crappy....spare me please im a Comptia A+ Technician,but that dosent strech to BB unfortunatly.
segedunum by the way post your sync speeds and compare them with mine and lets see the difference eh....then you can bitch. :mad:

[pcmaczone]

I don't understand this also. Every time I make a comment about my connection I get the same old thing about, try connecting to the test socket, or change the router or install new filters. What no one seems to get is, why..all of a sudden, does my equipment and line become faulty when I migrate to ADSL24?

I also work in IT and have done for the last 20 years. I am by no means a broadband expert but I'm no mug either. The first thing I tried before ever raising the issue was to change my router, connect to the test socket etc. How many routers and filters do I have to buy ?

From my point of view the only thing that has changed is where I had F2S as my isp before, I now have Entanet, via ADSL24. It's my opinion that the problem is with BT/Entanet and not with my hardware or wiring. In anycase, I know I'm flogging a dead horse. I don't like the situation but there seems to be nothing I can do about it.

[merlin99]

I don't like the situation but there seems to be nothing I can do about it.


not quite true

you always have the option of leaving and its only a 1 month contract its not like your tied in for 12 months

[GhostRider]

not quite true

you always have the option of leaving and its only a 1 month contract its not like your tied in for 12 months

If you have nothing constructive to say Merlin don't post...:mad:

[Achy]

No offence GhostRider... but he's got a point.

I was with Virgin Media... on a very poor line... speeds of sub 500 kbs... and tied into a 1 YEAR contract or pay cancellation fees.... at least with ADSL24.. if you're not happy with the service then you can go elsewhere... show them how dissatisfied you are with your service by leaving. :rolleyes:

But I'm happy with ADSL24... getting over 6000 kbs on ADSL24.

[smartybones]

i proceeded to tell them that i have just installed some new firmware in my router (DG834PN) which enables me to lower my SNR,as to which your CS informed me not to do !! hey its my equipment i'll do what the hell i like !! :mad: , if you get me a better sync at my exchange i would'nt have to do that would i ??
GhostRider

this is the sort of crap that really gets my blood preassure up....

first,,, whichever isp you are with has no control over your sync speed.... if it is crap it is crap for a reason.... noisy line, long line, crap router, faulty filter, faulty internal wiring....or a billion other things..

second, i suppose you know how to calculate the best frequncy range to transmit a signal over a pair of copper wires? I guess not.... but your router along with the help of bunch of electronics the exchange does..... When tech support tells you not to alter the SNR on your router, take some advice from people better informed than you abviously are.... messing with your SNR may give you faster speeds, but it will give you a less stable line. The equiptment is designed to give the most stable line as possible.... not the fastest line possible....

third.... what the hell did you bother to phone customer services for? you obviously dont want to take the advice that they give, ie dont change the SNR..

and i am sure if you rase a ticket and ask for enta/adsl24 to sort things out for a better sync speed, they can get in touch with BTw and get them to move the exchange closer to your house.... or install FTH just for you !!! or do you prefer the magic wand approach !!!!

not quite true

you always have the option of leaving and its only a 1 month contract its not like your tied in for 12 monthsIf you have nothing constructive to say Merlin don't post...:mad:

i thought merlins post was quite constructive !!!

[Johnmcp]

third.... what the hell did you bother to phone customer services for? you obviously dont want to take the advice that they give, ie dont change the SNR..

and i am sure if you rase a ticket and ask for enta/adsl24 to sort things out for a better sync speed, they can get in touch with BTw and get them to move the exchange closer to your house.... or install FTH just for you !!! or do you prefer the magic wand approach !!!!

EDITED

GhostRider, have you raised a ticket with support yet?

[sentinel]

Well, the problem this morning for me is definitely not sync speed. I'm syncing faster than I ever have at between 5500 and 6000.

Likewise Sync @ 6208 and a crappy 1632 Speedtest ....
Damn this sucks lately ... Ive really had enough now..

[JamesL]

Calm down,
Half the issues on this forum are cause by line issues or low BT profiles, which we have no direct control over as most of you know.
If you are having continued issues with it, you need to put a ticket in as the forum is not the official support method, merely here as a guide.
We do our best to help both on here and via tickets but most of the time it is out of our control and although we would love to magically fix everyones line and everyone to have a perfect line, we are not BT and do not have telnet access to the DSLAMS.

To clarify please raise a ticket, provide BT speedtest results, your router stats and anything else that is relevant. Tell us if you have tried new hardware, filters and in the test socket to save us asking.
If you put a ticket in, it WILL get looked at.

If there are issues raise it with us directly rather than using a forum, as it is difficult to track and monitor.

[sentinel]

I have raised tickets and my profile would raise ... But the last time I raised a ticket it almost cost me £188 ... Now I'm too scared to raise a ticket.
But its strange when I did raise a ticket things got fixed.
So I guess I'm gonna have to live with it for now .
& I know its not adsl24's fault .. but when you DONT ask for an engineer and one turns up counting pound signs for BT well its not right.

your support at adsl24 is second to none, its the phantom engineer turning up to tell me what I already know, then wanting to charge me thats preventing me from raising a ticket from now on .

[James]

As James says, we will always (and I mean, always) do our upmost to advise and help out whenever we can. Your initial post is a bit unfair, as your line issue are nothing to do with the service we provide - they are issues on your line between your master socket and the exchange. Sure, we are your ISP and we will get to the bottom of it, even if it involves BT (which it must do if its a line issue). If you really think it is an ADSL24 fault, try another ISP and then you will see the same problem with your line. Of course, we don't want any one to leave, but if you don't believe us when we are trying to explain what your problem is, then we can't do much more!

Sure, speeds can be lower than normal from time to time like any ISP, but the slowdowns 90% of people who post on the forum are seeing are indeed because their profile has dropped at the exchange, because their line (for whatever reason) has problems.

As always, there is no need for any ranting at us on a public forum as we haven't done anything wrong and we spend nearly all our spare time helping out on this forum to anyone who requires assistance. If you are having issues with the service, for whatever reason, open a ticket so we can advise, as posting on here won't get anything done quicker :)

[James]

sentinel - yeah, unfortunately in BT's wisdom it was them who charged you for their visit (which you, nor us, or even Enta asked for), so that one was purely a BT messup.

As BT (being BT), have such a "its your problem there is nothing wrong on our side) attitude we are seeing loads of engineer charging for appointments when the fault is not down to anything on the customers side ad that is simply unfair.

[sentinel]

sentinel - yeah, unfortunately in BT's wisdom it was them who charged you for their visit (which you, nor us, or even Enta asked for), so that one was purely a BT messup.

As BT (being BT), have such a "its your problem there is nothing wrong on our side) attitude we are seeing loads of engineer charging for appointments when the fault is not down to anything on the customers side ad that is simply unfair.

Cool James ... I know it was nothing to do with adsl24 :) and in no way am I taking a pop at you :) , my line went down for a little while at round about the same time as many posts on forums .( has to be a weather issue) .
I'll just wait and see if my speeds rise again over the next hours /days I've been enjoying a couple of weeks of rapidness, so it hurts a little to be stuck where i am now. :) which incidently is the first time I been below 2meg since i been here :)

[James]

I so wish we could fix all the BT issues for them as they would be fixed the day a fault was reported. Unfortunately we can't which makes it as frustrating for us as it is for you guys.

[GhostRider]

I so wish we could fix all the BT issues for them as they would be fixed the day a fault was reported. Unfortunately we can't which makes it as frustrating for us as it is for you guys.

Frustrating....that aint the half of it.....im just plain MAD !!! :mad: :mad: :mad: :mad:

[GhostRider]

this is the sort of crap that really gets my blood preassure up....

first,,, whichever isp you are with has no control over your sync speed.... if it is crap it is crap for a reason.... noisy line, long line, crap router, faulty filter, faulty internal wiring....or a billion other things..

second, i suppose you know how to calculate the best frequncy range to transmit a signal over a pair of copper wires? I guess not.... but your router along with the help of bunch of electronics the exchange does..... When tech support tells you not to alter the SNR on your router, take some advice from people better informed than you abviously are.... messing with your SNR may give you faster speeds, but it will give you a less stable line. The equiptment is designed to give the most stable line as possible.... not the fastest line possible....

third.... what the hell did you bother to phone customer services for? you obviously dont want to take the advice that they give, ie dont change the SNR..

and i am sure if you rase a ticket and ask for enta/adsl24 to sort things out for a better sync speed, they can get in touch with BTw and get them to move the exchange closer to your house.... or install FTH just for you !!! or do you prefer the magic wand approach !!!!



i thought merlins post was quite constructive !!!


hey smartarse no one tells me what to do with my equipment period...got that or r u that dumb,second i have been having these problems since i joined,third WOULD YOU PUT UP WITH MY SYNC SPEEDS, no i bet you wouldnt,you would probably be posting a response like i am doing,so dont comment on things you clearly no nothing about or to quote and old proverb " O Lord please help me to keep my mouth shut unless i know what im talking about" quite apt don't you think !! MATE....:D

[James]

GhostRider - no need to reply to posts if you don't agree with it - let's keep the peace here please (same for everyone else too :))

I completely understand your situation. The fact is, if your line was OK to start with then you wouldn't have an issue. Support can only advise of why you are seeing poor speeds and pass it to BT if it's a line issue - so it's down to BT to fix a line fault - but we can keep pushing them. Looking at your line reports in details there quite clearly some bad interference on the line. Of course support cannot support or recommend you using router tweaks to tweak the SNR at your end as it's your own responsibility if you wish to tweak the SNR on your router :) Remember, whilst a lower SNR will mean higher speed, it also means lower reliability so this is why BT will not approve of you messing with the SNR.

If it's at a high SNR level to start with, it's usually because of a reason (e.g. your line dropouts)

I can also see that you mentioned to support that you recently had a phone line fault and that you are waiting BT to fix the underground cable - so this is likely linked of your ADSL problems and thus your poor speeds - so how is that a problem with ADSL24 :confused:

I can see there are some updates on your fault report FYI:

15 - The job is assigned to exchange engineer we will update you on completion 00 - Engineer Dispatched to Resolve Problem

So here's hoping they will get something sorted soon.

[GhostRider]

Yeah the engineer called bout 40 mins ago saying that he could find no VOICE FAULT !! uhum it aint a voice fault !! i told him its a BB problem o he says you will have to contact your isp again !! same old crap again eh....cant get nothing right !!! im absoulutly furious !! so can you re-send it to get a BB engineer out or do i have to phone BT Wholesale myself ..... :mad: :mad: :mad: :mad:

[smartybones]

hey smartarse no one tells me what to do with my equipment period...got that or r u that dumb,second i have been having these problems since i joined,third WOULD YOU PUT UP WITH MY SYNC SPEEDS, no i bet you wouldnt,you would probably be posting a response like i am doing,so dont comment on things you clearly no nothing about or to quote and old proverb " O Lord please help me to keep my mouth shut unless i know what im talking about" quite apt don't you think !! MATE....:D

if you were told not to put petrol in a diesel car would you? if you did would you complain when its all screwed up? it is your equiptment, do what you like with it.....

and my comments had nothing at all to do with sync speed or any other issue you may have... just to do with your lack of understanding of how ADSL works or what the SNR actually is... yeah, it doesnt take a lot of brains to know that a lower SNR means a higher sync, but it takes a little more inteligence to understand good advice when it is given.

and for your information, when i first upgraded to 8Mbit max, my sync was terrible, my line kept dropping, and had all sorts of issues... two routers 3 difrent filters a new NTE5 box and a filtered faceplate.... now my sync is fine, connection solid... and it did not require one rant on the forums, no bitching at support staff... just google and taking the advice given by others... so if that makes me a smartarse well yeah, i am one, dumb, no.... far from it.... MATE :rolleyes:

anyway, thats the last i have to say on it.... i have better things to do with my time....

[GhostRider]

Well don't act dumb with me "Them in glass houses don't throw stones" so button it !!

Lets see yer syncs since you joined then......

[James]

Calm down people - let's deal with the problems in hand and nothing else. If there is any more unneccessary posts then the topic will be closed and we'll deal with this over a ticket.

Ghostrider - did you still have any open voice faults with BT as the faults we report to them are purely for ADSL, so they would not call you themselves - they would get in contact with us and then we would update you.

I have gone back to BT for you and told them to get back on the case.

[NGD]

Ghostrider,

As far as I can tell your issue is based on a drop in sync from your router/modem to the exchange. You say would you "put up with my line speeds"...personally yes! Take a look at what is going on elsewhere ie my line. I have had an issue with a noisy line which has been onging for a long time, Orange were no use, I moved at first opportunity to ADSL24, James and the guys here have helped no end, eventually (at 3rd attempt) an SFI engineer came from BTw. replaced master socket and did some work at cabinet and on drop wire. Sync improved....yipee I thought. but as you will see problems still happening, further investigation showed VP at exchange was shafted...too many users no spare capacity - result noise on line, disconnects, poor IP profile. Been waiting since December for the muppets to improve exchange, just returned from holiday, synched at 1 meg whilst away, rebooted 2 meg...stable for a few days, reboot again and been at 3 meg for last 3 days, SNR a little low for my liking (4 - 6) but it appears that they may have actually done something constructive. At no point have I felt the need to complain about the service that I have received from support or any member of this forum who has offered their opinion (constructive or sarcastic). Many of us have experieced similar problems and appreciate how frustrating it gets when you have to deal with an entity like BTw who nobody is allowed to talk to and who have a monopoly on the supply and maintenace of the little bits of copper running around the country.
Just to make you and probably a great deal of people on this forum feel worse, I have returned from the in-laws in rural France, atten 36db, upto 10M possible. They live in a hamlet about 100km from Limoges with 18 houses... Chin up and hopefully all will come good. :cool:

[segedunum]

Thank god some who talks sense pcmaczone !! thanks for a sympathetic response mate really appreciated segedunum is like the Tech Support at Enta or ADSL24 get a better modem,usb ones are crappy....spare me please im a Comptia A+ Technician,but that dosent strech to BB unfortunatly.

*Shrugs shoulders*. This is the situation we're in. if you're not willing to put in some time to eliminate your own telephone wiring in front of the master socket, try plugging your modem directly into the master socket for a period of time and seeing whether things stabilise then there's not really a whole lot anyone can do. You seem to be wise enough to start tweaking modem SNRs......... ADSL24 might be able to ask for a profile reset, but then again it might not do any good. There's an awful lot of sync changes on that graph.

Your sync speeds are showing some pretty jagged changes, so I would say there is something going on with your line stability. A reasonably stable line would show a handful of sync profile changes at most. It seems as though you should be able to sync faster, but as soon as it tries the instability knocks it on the head. It's important that you eliminate everything you can in front of the master socket, including the modem, because that is your responsibility. It's your wiring, unless you want to pay a bundle and have BT look at it (and they very well might not if they say everything is OK at the master).

Tech support were right to advise you not to alter the target SNR on your modem. This could be a million other things that need to be eliminated before you start tweaking that, and it might make things worse. It's not any kind of fix and is for tweakers who want to try and get the best out of their equipment assuming everything else is OK.

segedunum by the way post your sync speeds and compare them with mine and lets see the difference eh....then you can bitch. :mad:

I started off with 5500, that dropped like a stone to between 3000 and 4000 with some pretty low downstream margins, and it now seems to have risen to 5500 although my profile is still 3500. I get pretty low downstream margins as well, although the line stays up. I also have quite a bit of phone wiring between my master socket and my modem that is my responsibility to ensure works properly.

[segedunum]

Yeah the engineer called bout 40 mins ago saying that he could find no VOICE FAULT !! uhum it aint a voice fault !! i told him its a BB problem o he says you will have to contact your isp again !! same old crap again eh....

What is this phone line fault James said you mentioned, what's up with the underground line and do you know when BT are going to fix it? This seems to be a separate issue from the broadband trouble (so I'm guessing) and anything ADSL24 can initiate, but that sort of thing will severely affect your ADSL. Calling out another BT engineer before you have had a definite fix for this fundamental issue seems to be ill-advised.

You have to be firm in explaining to BT engineers sometimes. He should have some equipment with him that will enable him to connect to test the quality of the DSL link from the your master socket to the exchange. Whatever underground line fault you have needs sorted first though.

It seems you're trying to juggle several balls at the same time, and you're not going to get a resolution to your problems as it stands.

[Sparx]

Sparx you come try my connection and see if you enjoy it ...yeah ,im paying for this and getting nothing in return,if you are to blind to see....open your eyes, it helps !!

Your anger and ignorance missed the point.

I didn't say you have no right to be frustrated at your broadband connection, but I find it ignorant of you to blame it on ADSL24 saying they do have the highest power over your line and equipment, when they don't..

I know your paying for it, and yes your getting something.. Your getting alot better connection than you would with any other ISP.. The fact also that about 20 people complaining isn't enough of the ADSL24 customer-base to start making accusations like an idiot.

Now, you can't even go any further by trying to insult me (referring to 'open your eyes, it helps !!'). Because you have no idea what your even talking about, let alone begin to degrade me, your only making yourself look a fool.

Now, maybe be a bit more civil about things and more polite - and thinks get done alot quicker, not just online or here, but that goes for everything in life.

[catcha]

I don't understand this also. Every time I make a comment about my connection I get the same old thing about, try connecting to the test socket, or change the router or install new filters. What no one seems to get is, why..all of a sudden, does my equipment and line become faulty when I migrate to ADSL24?

I also work in IT and have done for the last 20 years. I am by no means a broadband expert but I'm no mug either. The first thing I tried before ever raising the issue was to change my router, connect to the test socket etc. How many routers and filters do I have to buy ?

From my point of view the only thing that has changed is where I had F2S as my isp before, I now have Entanet, via ADSL24. It's my opinion that the problem is with BT/Entanet and not with my hardware or wiring. In anycase, I know I'm flogging a dead horse. I don't like the situation but there seems to be nothing I can do about it.


That I have to agree with since migrating the same as you from freedom2surf my speeds have not risen above 2meg yet and at times are very much below that.
This after having a constant over 6 meg download with Freedom2surf , syncing always as I do now at 7616.

Im also not a dummy ehen it comes to it settings and it is not my cabling or hardware and obviously hsve done all the usual resyncing and have ALWAYS been connected straight to the master socket no extensions

My hardware and cabling also havent changed since my migration from good speeds with freedom2suf , obviously we changed because we didnt want toi be part of Tiscali again and believed that Entanet was the place to go , in my opinion it IS good now that people are posting some of the issues as had we seen these before we could have waited till a more appropriate time when the poorer service may not have caused so much problem until it was sortede.

The people that are saying that there are too many posts about this also need to remember that although most people may be having no speed issuses it is both unsettling for new users that have joined but are getting knowhere with thier low speed issuses.

Its a shame because we read all these posts about great service and speed beforw changing and I find myself in absolutely the same boat , little updates on what is happening and no change at all in our internet enjoyment.

A beter update in the tickets section on the fault may help as just replies like "raised with BT" etc dont help in understanding what exactly is or may happen next to resolve a situation.

What would be the point of having a support forum if those that are having problems just shut up and put up with it , when we are paying the same price for a cut down service that obviously for some is and can be great ?

Obviously its going to get very frustrating from those reading the "everything is excellent" posts if they have problems that dont seem to be getting sorted .

[Grenned]

That I have to agree with since migrating the same as you from freedom2surf my speeds have not risen above 2meg yet and at times are very much below that.
This after having a constant over 6 meg download with Freedom2surf , syncing always as I do now at 7616.

Im also not a dummy ehen it comes to it settings and it is not my cabling or hardware.

The people that are saying that there are too many posts about this also need to remember that although most people may be having no speed issuses it is both unsettling for new users that have joined but are getting knowhere with thier low speed issuses.

Its a shame because we read all these posts about great service and speed beforw changing and I find myself in absolutely the same boat , little updates on what is happening and no change at all in our internet enjoyment.

What would be the point of having a support forum if those that are having problems just shut up and put up with it , when we are paying the same price for a cut down service that obviously for some is great?

I found this for you guys who think this is a cut down service, I hope it helps

[catcha]

I found this for you guys who think this is a cut down service, I hope it helps

and prey tell me why I or anyone else should either cease or migrate when thats the very thing I have just done , obviously that is a good reason for coming to a monthly service to keep options open BUT to suggest as you have in your attached picture that we shouldnt at least try and get things sorted and just ask for a mac again is an easy thing to say if you are not having issues.

I also had a great connection for years with my previous ISP but there would have been no point in me just posting "just leave" pictures to those that were having problems.

:rolleyes:

[Grenned]

he he he, i quote you before you edited your post, A cut down service, if you think it is a cut down service, leave and find that perfect isp that i just cant remeber the name of :eek:

[catcha]

he he he, i quote you before you edited your post, A cut down service, if you think it is a cut down service, leave and find that perfect isp that i just cant remeber the name of :eek:

Well you know editing isnt against the rules :confused: , thats why the buttons there and some of us that have connection issues now or in the past have got used to posting part in case of a time out and then continuing via edit :)

Some people obviously do have speed issues but that doesnt mean that they wish to leave it just means that they want to try and get the good service that others have and that they know can happen.

Goading people to leave becuase you have no present problems with the service yourself is a litlle childish and selfish in my opinion.

People are all quite aware that leaving is always an option but some obviously like me came here because we want to be a part of ENTANET and its patronising to think that they may need your image to remind them that they can leave if they dont like it , especially when some have spent time on doing just that from another isp :rolleyes:

[GhostRider]

Your anger and ignorance missed the point.

I didn't say you have no right to be frustrated at your broadband connection, but I find it ignorant of you to blame it on ADSL24 saying they do have the highest power over your line and equipment, when they don't..

I know your paying for it, and yes your getting something.. Your getting alot better connection than you would with any other ISP.. The fact also that about 20 people complaining isn't enough of the ADSL24 customer-base to start making accusations like an idiot.

Now, you can't even go any further by trying to insult me (referring to 'open your eyes, it helps !!'). Because you have no idea what your even talking about, let alone begin to degrade me, your only making yourself look a fool.

Now, maybe be a bit more civil about things and more polite - and thinks get done alot quicker, not just online or here, but that goes for everything in life.

You my son are a complete and utter gobshite !! and by all accounts the perfect indervidual....nice to know there are perfect people in the world...so comforting ahhhh !!

[GhostRider]

Fast.co.uk

This is how an isp shud perform:

Well, it all depends on what you want from an ISP - if you want a portal that looks like a centre-spread from Hello magazine with pop-ups and hyperlinks whisking you from trivia to trivia, then don't go with Fast. If you want a supa-dupa-bargain-of-the-century deal, with this added on and that added on, all for £10.99, then don't go with Fast. If you want to do 3.00a.m. downloads of the whole of the Hollywood archives for a few cents, then don't go with Fast...

I guess what I'm saying is that Fast isn't a tabloid ISP; it's a broadsheet. It's clean, uncluttered, classy, a cut above. It's expensive compared to the glitz-merchants, but you get the best. The best.

I've been having a few problems with inconsistent line speeds, but not only did Fast contact BT for me and book an engineer, but they rang me twice after the weekend to see how the job had gone. As it happens, BT haven't quite fixed things, but Fast are back on my case again and have pledged to get a resolution. Oh, no call centres or scripts; just English engineers, who are fully briefed on your case.

Look at the thousands of other comments from people who've gone with the rubbish, looking for a cheap deal, and then getting dial-up speeds on a MAX service, or getting traffic-shaping or P2P throttling that squeezes all the useable life out of their connection. Who needs it? Just pay the extra and go with Fast - I get 4.74MB on a 5MB IP Profile, whether it's 2 o'clock, 14 o'clock or half past Sunday. Day and night, 24/7, maximum speed. Ask your prospective ISP if they can guarantee that. And then go with Fast.


In 11 months I have had 3 serious issues...... all of which have been down to BT and in no way an issue with Fast.

BT of course seem to prefer to deny any faults and hope they will go away which is where you discover just how good your ISP is.
This company do not take no for an answer and on each occassion have moved mountains to get things put right.

Mark is often there in the office well past duty hours sending emails and working on customers issues.
The service I have received is unbeatable and speeds are superb all day long (BT faults being the exception).


looks like im off...have a nice day

[smartybones]

bye,and good luck...

does that mean the thread can be closed?

[Grenned]

who what where when why,,,,, BYEEEEEE

Please close it, I think his e=penis has now grew enough thats an end to it

[GhostRider]

.

[segedunum]

I'm not entirely sure what you're talking about sweetheart. You didn't need to go through all that crap just to cut and paste an advertisement, which you didn't write, for Fast. You seemed to move to them pretty quick ;). While Fast are pretty good, as are people like Zen, the simple fact is that their cheapest option is a 2 gigabyte per month cap, for £19.96. I'm paying £19.99 now for 30 gigabytes. If you're a business and need the services, uptime and the confidence, by all means go for people like Fast and Zen. However, your situation will not improve at all unless you can communicate with them better than you have with us, so any supposedly better support that you pay for is essentially useless.

While I can agree that ADSL24 and Entanet could do more on the communication front with things like booking a BT engineer and sharing information (I've experienced it myself), a BT engineer will do absolutely nothing unless you can communicate to him exactly what the problem is and what other faults you've had. Unless you've also eliminated your own lines, cables, modem and other things as the cause of the problems then you're not going to get a resolution no matter how many times a BT engineer is booked. A BT engineer will not do this in a month of Sundays. You aren't going to avoid this I'm afraid.

Goodbye and good luck with paying more money and having exactly the same problems as you have now. Sorry we couldn't be of any help. :rolleyes:

[GhostRider]

£22.99 for a 15 cap....take a look >>>>>>>>>>>>>>

[GhostRider]

I'm not entirely sure what you're talking about sweetheart. You didn't need to go through all that crap just to cut and paste an advertisement, which you didn't write, for Fast. You seemed to move to them pretty quick ;). While Fast are pretty good, as are people like Zen, the simple fact is that their cheapest option is a 2 gigabyte per month cap, for £19.96. I'm paying £19.99 now for 30 gigabytes. If you're a business and need the services, uptime and the confidence, by all means go for people like Fast and Zen. However, your situation will not improve at all unless you can communicate with them better than you have with us, so any supposedly better support that you pay for is essentially useless.

While I can agree that ADSL24 and Entanet could do more on the communication front with things like booking a BT engineer and sharing information (I've experienced it myself), a BT engineer will do absolutely nothing unless you can communicate to him exactly what the problem is and what other faults you've had. Unless you've also eliminated your own lines, cables, modem and other things as the cause of the problems then you're not going to get a resolution no matter how many times a BT engineer is booked. A BT engineer will not do this in a month of Sundays. You aren't going to avoid this I'm afraid.

Goodbye and good luck with paying more money and having exactly the same problems as you have now. Sorry we couldn't be of any help. :rolleyes:

Thanks for the words segedunum i just want a decent reliable connection at the end of the day,just like everyone else...is it so much to ask ??

[James]

GhostRider - please refrain from posting words that require you to use ****'s on a public forum. Please can you raise a ticket as that will enable us to continue to assist :) There was no need for some of the posts within to thread, hence why it should go no further as we have both made it clear of the situation and can do no more via this topic :)