Is this normal?

[thfccambs]

Ok in not really up on all this BB speed but im sure i should be getting better then this.

I was with BT and getting about 220kbs 24/7, since coming to ADSL a few days ago i'll start a download and it will start at about 400kbs :D ( for about 3 seconds) then working it's way to about 270kbs during the day. Off peak im getting 160/180 kbs? Will take like 10 hours to download something. :mad:

Does this sound about right? Will it get better or am i better of somewhere else?

Like i say im not well up on this sort of thing but can't understand why it will start of @ around 400kbs then go down to 260ish?????

Wireless-G ADSL Gateway with SpeedBooster WAG54GS

Status: Up
Downstream Rate: 2048 Kbps
Upstream Rate: 448 Kbps


Trying to check my account tonight and keep getting

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@adsl24.co.uk and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2 Server at adsl24.co.uk Port 443

:mad:


http://www.speedtest.net/result/254230263.png

[catcha]

One thing Ive noticed since coming here is the off peak can be very slow as thats when everyone is trying to make the best of thier 300gb quota I guess.

Unfortunately even with a fantastic connection the speeds can drop to very low levels off peak and of course it is also limited at other busy times here too , I used to have a constant 6.5 meg (equiv) download with my previous ISP and although I get that here at times it is very rare .

BUT , We have gotten used to it now and may become long time customers here IF things stay as they are , the short contract and offpeak high download of 300gig make it a very good package if you can alter your expectations , it has I think been over praised in the past but that of course depends on where you came from , anyone coming from Tiscalli or talk talk will obviously see Enta as brill , those coming expecting a return of the pipex days of the past for instance may feel a little dissapointed.

You can get better of course but you have to pay more and of course the short monthly contract gives you chance to see if it suits you , its not going to suit you if you are migrating from an isp that gave you constant top speeds really , I think a lot of the all singing all dancing qutes about Enta suppliers are over exagerated .

Its an ok isp but like everything these days there are swings and roundabouts , it wuld be unfair to compare a £19.99 monthly contract service with a £30.00 18 month service and although I have been shocked at how slow it can be here at times ( even with a 7150 profile ) it is good value .

I think the thing to remember is that there are much worse ISPs and with all the buyouts it is going to be extremely hard in the future to find a company that will be able or want to supply a constant speedy connection over 24 hours without caps or traffic shapping of some sort.

Only thing that really gets on my t*ts is that no matter what pc I use my youtube is never as good an experiance as it was before I came here regardless of what anyone says its not all isps , I can always get a faultless wireless youtube streaming experiance from either of my nieghbours AOL / F2Surf connections (wireless) but my own is stutter stutter stutter most the weekend .:confused:

:)

[thfccambs]

As of 02/04/2008 20:35, your current IP profile is 1750 Kbps

So does getting about 260kps peak and 190kps off peak sound about right?

[Cavey]

1750kbps is equivalent to 218kB/s, so 260kB/s is actually MORE than you could possibly receive. You're not truly seeing 400kB/s - I'd guess that you're downloading through a web browser as those start caching the data before you've picked a filename etc., then the first few seconds look like they're receivng data faster than they actually are.

You should post your sync speed, line attenuation and SNR, then we might have an idea whether connection is performing as it should.

[Dae]

You should post your sync speed, line attenuation and SNR

And a speed test from speedtester.bt.com (http://speedtester.bt.com) ;)

If you have any trouble locating your routers Sync/Attenuation/SNR Margin etc details then
just post what make & model router you are using and someone can point you in the right direction :)

[thfccambs]

And a speed test from speedtester.bt.com (http://speedtester.bt.com) ;)

If you have any trouble locating your routers Sync/Attenuation/SNR Margin etc details then
just post what make & model router you are using and someone can point you in the right direction :)

Thank you very much for thr replys.

Router is a
Wireless-G ADSL Gateway with SpeedBooster WAG54GS



Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1750 kbps
DSL connection rate: 448 kbps(UP-STREAM) 2048 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1533 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

Mean anything? :confused:

[Cavey]

You currently have an IP profile of 1750 which means the maximum throughput you can achieve is 218kB/s. We have no way of telling you anything else unless you post your SNR margin, line attenuation and sync speed. You can obtain this data from your router's admin page.

[Beta_Tester]

...And getting 1533kbps on a 1750 kbps profile is perfectly acceptable BTW (once overheads and general congestion have been taken into account).

But as other have said, posting your SNR Margin etc will help...

[thfccambs]

.

But as other have said, posting your SNR Margin etc will help...

If you tell me how to get this info i will post it, like i've said router is a


Wireless-G ADSL Gateway with SpeedBooster WAG54GS

Just want to get the best speed possible.

Thanks

Tonight im getting 143kbs, which is shit.

[thfccambs]

Also tonight i keep losing my internet completly.???? Problem i never had before with BT.

Now getting between 59 and 121 kbs 1 DAY 8 hours to downlaod a game FFS.

COMPLETE JOKE. I was getting 280kbs when i first joined this week???

Is there a problem with ADSL or will it always be this bad for me?

Just done a speed test
http://www.speedtest.net/result/254846821.png (http://www.speedtest.net)

[artyman]

At that time of night all the big downloaders are on so speeds will slow down.

[thfccambs]

And a speed test from speedtester.bt.com (http://speedtester.bt.com) ;)

If you have any trouble locating your routers Sync/Attenuation/SNR Margin etc details then
just post what make & model router you are using and someone can point you in the right direction :)

Can someone help me out how to find this info please?

Routers a
Wireless-G ADSL Gateway with SpeedBooster WAG54GS

[thfccambs]

At that time of night all the big downloaders are on so speeds will slow down.


So your saying 1 day 8 hours to download a game is exceptable?:eek:

Don't think so.

I'm only getting 148kbs now mid day peak time so i can't see why everyone trys to blame off peak everyone using it at once all the time. Looks to me that download is shit no matter when i try. Was getting high 200's first day with them and nothing near since,

looks like i'll be looking else where.

[sjrooney]

As has been said several times we really need to see your attenuation, noise margin and connection speeds from your router as well as another BT speed test as it is possible your IP profile has dropped since the last BT test result you posted.
Were you on a 2Mb fixed rate product with BT? With your sync speed unless you have terrible wiring in your house it suggests you are on a very long line so a fixed rate 2Mb line with ADSL24 might be a better option, but we really need to see the stats from your router. If your line isn't suitable for a Max product that would certainly explain the disconnections you're suffering.
Also, if it is less than 10 days before you migrated in, don't forget that things can take that long to settle down while the exchange works out your maximum stable rate. Believe me, your experience so far is not typical of ADSL24.

Regards,
Steve

[thfccambs]

Steve thanks for reply, spoke to someone at ADSL this morning who agreed doesn't sound to right but i am within my 1st 10 days so will wait and see after there up if it gets better.

I've posted and asked 4 times now in this thread how i get the info out of my router but no one has yet told me, when someone does i will post the infor, once again my router is
Wireless-G ADSL Gateway with SpeedBooster WAG54GS


http://www.speedtest.net/result/255025103.png (http://www.speedtest.net)

In 2 days my speed has halved.

[sjrooney]

I've posted and asked 4 times now in this thread how i get the info out of my router but no one has yet told me, when someone does i will post the infor.

I had a look at the Linksys web site and unfortunately there wasn't any documentation I could find on this router. The best I can suggest is that you open up a browser, type 192.168.1.1 into the address bar, enter admin as both the user name and password (unless you know you have changed them from the defaults) and have a click around the web interface until you see the information you're after. However, if that is a router only the information is probably in your modem and without knowing what modem I can't say what the address will be but try 192.168.1.0 or 192.168.0.1.

And again just ot confirm, were you on a 2Mb product from BT or was it a Max product?

Regards,
Steve

[thfccambs]

Option 3 @ BT which was max product mate.

Been looking in router details for last 2 days, all setting are exactly the same, not sure what info people would like me to post though.?

Status: Up
Downstream Rate: 1536 Kbps
Upstream Rate: 448 Kbps

I've rebooted it and still doesn't seem to help, if anything it's getting worse as the week goes on, i never got great speed whilst at BT but at least it was use able.


your modem and without knowing what modem I can't say what the address will be but try 192.168.1.0 or

192.168.0.1.

Type these in my web browser and get problem loading page?????

[sjrooney]

What we need is the attenuation and noise margin. The 192.168.0.1 and 1.0 were guesses as to what the address of your modem is. Tell us what modem you have or have a look at your modem docs to see what the address should be as I'm sure that's where you'll find the attenuation and noise margin.
The thing is, IP profiles, attenuation, noise margins and connection speeds are nothing at all to do with Entanet, that's all down to BT Wholesale and your line quality so unless you get things sorted moving elsewhere isn't going to do you any good.

Regards,
Steve

[Gargoyle]

Or type ipconfig in a command window (Start > run >: type cmd)

the default Gateway address listed should normally be the IP address of the router

[sjrooney]

Or type ipconfig in a command window (Start > run >: type cmd)

the default Gateway address listed should normally be the IP address of the router

I think the problem here is that the router and modem are separate and it is the modem address we need, not the router. The attenuation and noise margin will be reported by the modem rather than the router, will it not?

Regards,
Steve

[boysteve]

Try this in your browser
http://192.168.1.1/setup.cgi?todo=debug

and enter the username admin and password password. You should see a message saying Debug Enable!

Next, click on Start, then Run. Enter the following in the Run box:

telnet 192.168.1.1

then press OK. A black box will appear. Type the following in to the box:

adslctl info --stats and press enter (If it says command not found, try adsl info --stats).

[Dae]

@ sjrooney

The Linksys WAG54GS is an ADSL modem-router (i.e the modem is integrated)
so Gargoyle was correct on getting the default gateway address.

I've posted and asked 4 times now in this thread how i get the info out of my router

Thought someone would have shown you on how to get the stats out of your router by now,
its a little pointless to keep asking for stats that you can't find :rolleyes:

Anyway the following should allow you to get those stats:

[assuming the router IP address is default, and you using windows XP]

[1]
Open your preferred browser

[2]
Enter the following into the browser address bar:

http://192.168.1.1/setup.cgi?todo=debug Press Enter

(obviously change the above IP address if the default gateway was listed as something else)

[3]
Enter your Username [default: admin] and Password [default: password].
You should then see a message stating "Debug Enable!"

Close the browser.

[4]
Click Start, then Run. And enter the following:

cmd Click OK

[5]
When the command window is open, type:

telnet 192.168.1.1 Press Enter.

[6]
Finally type the following at the prompt:

adslctl info --stats and Press Enter

(If it says command not found, try adsl info --stats).

After noting the Line Attenuation / SNR Margin / Sync etc:

[7]
Power cycle the router (i.e. briefly turn off and on at socket) to shut the debug/dianostic mode off again.

Hope that helps :)

:edit:
Ah too much time typing again! Boysteve beat me to the punch. My instructions look nicer tho lol :p
And ya forgot to exit the Diagnostic mode, leaving Port25 open to the world :eek:

[thfccambs]

BusyBox v1.00 (2006.09.20-01:51+0000) Built-in shell (ash)
Enter 'help' for a list of built-in commands.

# adslctl info --stats
adslctl: ADSL driver and PHY status
Status: Showtime Channel: FAST, Upstream rate = 448 Kbps, Downstream rate = 153
6 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Fast
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 21.2 20.0
Attn(dB): 49.0 26.0
Pwr(dBm): 18.4 12.0
Max(Kbps): 1568 984
Rate (Kbps): 1536 448
G.dmt framing
K: 49(0) 15
R: 0 0
S: 1 1
D: 1 1
ADSL2 framing
MSGc: 1 1
B: 102 15
M: 1 1
T: 1 1
R: 0 0
S: 1.0000 1.0000
L: 824 128
D: 1 1
Counters
SF: 2364520 2364518
SFErr: 311 14
RS: 0 0
RSCorr: 0 0
RSUnCorr: 0 0

HEC: 130 12
OCD: 0 0
LCD: 0 0
Total Cells: 145620099 0
Data Cells: 2081115 0
Drop Cells: 0
Bit Errors: 0 0

ES: 21904 0
SES: 265 0
UAS: 89 0
Total time = 17 hours 31 min 36 sec
SF = 3720595
CRC = 160419
LOS = 0
LOF = 0
ES = 21904
Latest 1 day time = 17 hours 31 min 36 sec
SF = 3720595
CRC = 160419
LOS = 0
LOF = 0
ES = 21904
Latest 15 minutes time = 1 min 36 sec
SF = 5646
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 52990
CRC = 4
LOS = 0
LOF = 0
ES = 4
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52930
CRC = 9
LOS = 0
LOF = 0
ES = 8
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52930
CRC = 7
LOS = 0
LOF = 0
ES = 7
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 52931
CRC = 5
LOS = 0
LOF = 0
ES = 5
#
#


Dae and Boy steve, thanks for help, hope the above info helps?

[Dae]

The bits your after are:

Downstream rate (sync): 1536 Kbps
Attenuation [dwn/up](dB): 49.0 26.0
SNR Margin [dwn/up](dB): 21.2 20.0

The rest isn't really needed :)

Showtime Channel: FAST means that your line interleaving is off and you are on fast path.

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1750 kbps
DSL connection rate: 448 kbps(UP-STREAM) 2048 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1533 kbps

With the sync now at 1536 kbps your profile will be lower now as well, and the downstream margin is very high at 21.2dB :eek:.

I would give it the full 10 days as BT won't do anything until at least then (and the line might be going through training),
but your line seems to be quite unstable if you ask me.
Others with Line Attenuations of 49dB would normally get better sync than your getting.

[thfccambs]

Showtime Channel: FAST means that your line interleaving is off

Should i change it to auto or on in my account then?

[Dae]

It might help stabilise the line if Interleaving was on, but let the first 10 days pass first.

Did you migrate from another adslMAX supplier or is this your first broadband connection?

scrub that, you came from BT didn't you .. were you on MAX there or a fixed speed package?

And I wonder why the SNR Margin is so high? :confused:

:edit:
Might also be worth checking your Socket(s) to see if a ring wire is maybe picking up some interference,
Only pins 2 and 5 of any extensions should be connected.

There's a guide here (http://adsl24.co.uk/faq/index.php?action=artikel&cat=5&id=48&artlang=en)

and tbh maybe switching interleaving on now is actually a good idea ... it can always be turned off again :)

[thfccambs]

I was on BT option 3.

I'll see how it goes from now then for next 7 days and report back then,

Thanks everyone for all your help and advice, have a good weekend.

[thfccambs]

Well been here 2 weeks now and my speed is worse then ever, getting between drop outs tonight. 101kbs. Paused it at one point started it again and it was in the 2000kbs then went down over about 2 minutes to more or less nothing.

Really am at my wits end with my speed.

Might also be worth checking your Socket(s) to see if a ring wire is maybe picking up some interference,
Only pins 2 and 5 of any extensions should be connected.

Yep did this last week.


and tbh maybe switching interleaving on now is actually a good idea ... it can always be turned off again

will try that now.

Thanks

You are around 2.60 kilometres from your exchange (as the crow flies).

Edit seem to be getting 52.6 kbs now, completly shit.


http://www.speedtest.net/result/259460851.png (http://www.speedtest.net)


Product SYNC speed IP profile Interleaving Profile changed
Max 2016 1750 Off 02/04/2008 20:35
Max 1728 1500 Off 03/04/2008 21:26
Max 2272 2000 Off 04/04/2008 02:16
Max 1440 1250 Off 04/04/2008 08:30
Max 2848 2500 Off 05/04/2008 20:59
Max 1440 1750 Off 05/04/2008 22:46
Max 1440 1250 Off 05/04/2008 22:46
Max 2016 1750 Off 07/04/2008 20:58
Max 1728 1500 Off 08/04/2008 22:24
Max 1440 1250 Off 10/04/2008 22:21
Max 1728 1500 Off 13/04/2008 21:15
Max 1440 1250 Off 14/04/2008 21:33

[artyman]

It looks like you have a really rubbish line, what are your SNR and Attenuation figures.

[thfccambs]

BusyBox v1.00 (2006.09.20-01:51+0000) Built-in shell (ash)
Enter 'help' for a list of built-in commands.

# adslctl info --stats
adslctl: ADSL driver and PHY status
Status: Showtime Channel: FAST, Upstream rate = 448 Kbps, Downstream rate = 172
8 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Fast
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 24.1 20.0
Attn(dB): 49.0 26.5
Pwr(dBm): 18.1 12.1
Max(Kbps): 1760 980
Rate (Kbps): 1728 448

http://www.speedtest.net/result/259617531.png (http://www.speedtest.net)

:(

[terry.l]

49db Attenuation is not a major problem really.

These are my Stats so it can work out for you.

Upstream 448 kbps
Downstream 7232 kbps
Noise Margin (Upstream) 18.0 db
Noise Margin (Downstream) 6.5 db
Attenuation (Upstream) 28.0 db
Attenuation (Downstream) 49.0 db


Wait the 10 days then check all your sockets as per the wiring guides. If that hasn't improved things get in touch with James to try & get your SNR into line. It's far to high.

Rgds


http://www.speedtest.net/result/254119085.png (http://www.speedtest.net)

[thfccambs]

Attenuation (Downstream) 49.0 db


Wait the 10 days then check all your sockets as per the wiring guides. If that hasn't improved things get in touch with James to try & get your SNR into line. It's far to high.

Rgds



Terry i've been on here over 2 weeks now i'd expect it to of settled by now??:(

I had good speeds when i 1st joined and it's gone down hill since, was told after 10 days there get better, 10 days later and there worse.

Had a ticket opened for over a week but no reply since friday.:mad:

check all your sockets as per the wiring guides

Done all the wires last week, still no diffrent.

[sjrooney]

Looking at those stats you clearly have a noise or interference problem, you just need to look at the frequency of IP profile changes to see that. Your SNR is way too high as terry.l has said and that is bringing down your sync speed and your IP profile with it. For an IP profile of 1500 the speeds of 12xx you posted are spot on, so you need to get the SNR margin down and with that your sync speed and IP profile will rise. Sync speeds and profiles are between you and the exchange, nothing at all to do with ADSL24 or Entanet, and until you get it sorted switching to another BT wholesale ISP isn't going to make things any better.

This isn't Tiscali; peak time speeds are usually as fast as your line can handle. What you are seeing at the moment is speeds as fast as your line can currently handle given the condition of your line.

Regards,
Steve

[Dae]

. Your SNR is way too high as terry.l has said

I think you'll find it was me that mentioned that first when it was at 21.2dB, back in post #24 ;)
(not that anyone fully reads threads these days, often requesting line stats that have already been posted .. on the same page :rolleyes:)

But now the SNR margin has risen to 24.1dB and the sync is still all over the place!
That must be some serious issue as the SNR margin is normally between 6 - 15dB.

@thfccambs

So lets go through the usual check-list: :)

Q: Removed ring wire from NTE-5 master socket (and extensions?) to rule out internal line interference?
A: Yes

Q: Checked for local sources of interference? [such as items with large EM fields near router or sockets etc]
A: ?

Q: Tried the Router in the 'test' socket behind the NTE-5 faceplate, to rule out all internal extension wiring?
A: ?

Q: Tried another ADSL filter(s) to rule it/them out as faulty?
A: ?

Q: Tried another Router/modem, in case the original unit has developed a fault?
A: ?

If you have done the above then it has to be an issue external to the property - either with the line to the street cabinet,
the line from the cabinet to the exchange or at the exchange itself. [i.e a dodgy connection to the linecard requiring a crimp repair or Port Uplift].

In this case you may have to arrange an SFI visit to escalate the problem further than the standard remote bt line test.

What was the last response on ticket? and what is the current 'BT fault reports' status?

[thfccambs]

What was the last response on ticket? and what is the current 'BT fault reports' status?

Dae, thanks for reply mate, i'll check through your list wednesday when im home next.

As for reply on ticket, there hasn't been one since friday morning, :( Even though i've sent 4 replys.:mad:

Will post finding as soon as i get home, thanks

[thfccambs]

Looking at those stats you clearly have a noise or interference problem, you just need to look at the frequency of IP profile changes to see that. Your SNR is way too high as terry.l has said and that is bringing down your sync speed and your IP profile with it. For an IP profile of 1500 the speeds of 12xx you posted are spot on, so you need to get the SNR margin down and with that your sync speed and IP profile will rise. Sync speeds and profiles are between you and the exchange, nothing at all to do with ADSL24 or Entanet, and until you get it sorted switching to another BT wholesale ISP isn't going to make things any better.

This isn't Tiscali; peak time speeds are usually as fast as your line can handle. What you are seeing at the moment is speeds as fast as your line can currently handle given the condition of your line.

Regards,
Steve



Steve, so why was i getting very good speed when i first joined ADSL24?

Also if it's the same line but a diffrent provider why aren't i getting speed as i was with BT? My speed is half now as it was with BT, only diffrence is that ADSL are my provider, nothing else has changed?

[catcha]

Steve, so why was i getting very good speed when i first joined ADSL24?

Also if it's the same line but a diffrent provider why aren't i getting speed as i was with BT? My speed is half now as it was with BT, only diffrence is that ADSL are my provider, nothing else has changed?

Mate if your getting no joy with your ticket phone Entanet direct they do 24hours support , hastle them its they that take your money every month.

[thfccambs]

Mate if your getting no joy with your ticket phone Entanet direct they do 24hours support , hastle them its they that take your money every month.

Think i'll have to, they haven't even bothered replying since friday,

Edit, got a reply this morning.

[sjrooney]

Steve, so why was i getting very good speed when i first joined ADSL24?

Also if it's the same line but a diffrent provider why aren't i getting speed as i was with BT? My speed is half now as it was with BT, only diffrence is that ADSL are my provider, nothing else has changed?

Something has obviously changed as your sync and IP profiles are all over the shop. You probably had good speeds to begin with because whatever the problem is hadn't started when you went live on ADSL24. Lines, filters, routers and so on can all develop faults at any time and I think that it is a coincidence that the fault has developed shortly after switching. Something is causing your line to go haywire, you need to find out what and until you do you will be suffering from slow speeds regardless of who your provider is.

Regards,
Steve

[thfccambs]

Things are looking better today???

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 2500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 3008 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1939 kbps

http://www.speedtest.net/result/260096075.png (http://www.speedtest.net)

Lets just hope it stays this way for now.

Getting a stable 270KBs which i'd settle for, this is on peak time though, will have to see what it goes like come 10pm.

[terry.l]

Keep an eye on your SNR stats. Noise is the main event. If this is high then your speed may be sacrificed for line stability.

Keep in touch & let us know how you get on.

Rgds