may migrate

[kevpc]

new here so hi to all.
i am looking for a new isp and came across adsl24. i have read reviews on the net and comments here and found very few adverse ones. however, like so many others in the uk, i have been in the position of being promised just about anything and given various infos only to find out that, once i had signed up and/or the 2 week settling period was over, the truth came out. i found this with my previous 2 and my present isp, that has just introduced throttling, so please forgive me for being sceptical.
i use the internet a lot and often use p2p. if i joined adsl24 on the max home 30 package, would there definately be:

no port blocking
no throttling
no limitations or restrictions, especially with p2p (within the 30gig peak/300gig off peak confines)
are there any plans to introduce any of the above?
under what circumstances would the fair use policy come into force and how would it be implemented?

again, forgive my scepticism and no offence intended. would just be nice to be told the truth for a change instead of being ripped off.

tnx again

[James]

Hi there.

There is no port blocking or throttling on any of our packages. Your only limitation is what package you choose (eg Home 30 - 30GB peak and 300GB off-peak). There are no plans to introduce such policies either. There are no FUP either - it's simply your package what limits you on how much you can download. As long as the P2P use is in line with the Terms and Conditions as per any ISP you shouldn't have any problems with ADSL24 :)

James

[merlin99]

Hi there.

There is no port blocking or throttling on any of our packages. Your only limitation is what package you choose (eg Home 30 - 30GB peak and 300GB off-peak). There are no plans to introduce such policies either. There are no FUP either - it's simply your package what limits you on how much you can download. As long as the P2P use is in line with the Terms and Conditions as per any ISP you shouldn't have any problems with ADSL24 :)

James


i may be wrong but isnt the above answer a little bit misleading ? there is no port blocking but there is a form of throttling in place although its not adsl24 that impliments it i should point out

as far as im aware Entanet has a traffic shaping policy to prevent packate loss implimented at the moment and this can restricts lines a great deal in my experiance, im on the 45 gig peak and 300 gig offpeak office package which means im on a 20:1 ratio and i regulary get download speeds as low as 1.5 meg for several hours at a time (down from 5.5)both in peak and off peak hours and i know its not my download source at fault because ive used the same source's on 2 or 3 isps in the past and know the speeds they can suport

my apologies if i have spoken out of line or am wrong however i belive any future customers should be made aware of the policy thats in place at the moment so they can fully weigh up all options ....on a plus note at least theres no FUP and no hidden caps around here cos those really do get on my watsits :-)

[kevpc]

hi. much obliged to both for replies. curious now as to which is happening. is there traffic shaping taking place as merlin 99 believes or is there no traffic shaping as stated on the adsl24 home page?

[Ircsum]

Traffic shaping gives priority to certain protocols over others. Enta don't operate this. Instead, when there is pressure on bandwidth, all connections are progressively limited down to a stated minimum of 2 Mbits to avoid packet loss. This ensures that gamers are not affected when leechers hit the download button at 10 p.m. (or 8 p.m. for Office users). The system is a temporary solution until further Central capacity comes on stream as Enta have had problems keeping up with the spate of migrations from other ISPs in recent months.

I've been with Enta since last October and reckon they offer the best deal around. At the end of the day it's a 1 month contract with most of their resellers so there's nothing to lose by giving it a whirl.

Ircsum.

[James]

Yep - enta do not have traffic shaping. There is a bit cloud as to what this is classed as I guess. As Ircsum explains, every ISP has measures in place to control busy times - without it we would never get top speeds even off-peak.

Enta are actively upgrading capacity to keep on top of customer demand - that can't be said for many ADSL companies out there :)

[kevpc]

tnx again for replies. just trying to ensure that i dont get caught again. as an example, saw in another post that a person left nildram to join adsl24. i was a nildram customer a while ago. they started using traffic management software (it became quite obvious because of the drastic slow downs). they constantly denied anything had changed and my connection was as it should be. wasn't until i actually requested my mac key after 2 months of complaining and arguing that they admitted what was happening. they hadn't even told their customers which i think is an appalling way to be treated.

[PineappleJack]

Plusnet restricted some users on the cheaper package (£14.99) during Feb as they had insufficient capacity but have now admitted it.

[Ircsum]

Enta are unusual in that they are open on a number of issues that interest end users (don't be fooled into thinking they're open about everything, though). Their representatives post regularly on the AG (thinkbroadband) forums and the NOC site (http://noc.enta.net/)gives an update on the status of each of their Centrals.

Ircsum.

[tboorman]

Hi kevpc, welcome to the ADSL24 forums. As Ircsum says, Entanet have implement an anti-loss tool which kicks in when a central reaches maximum utilisation - this is to prevent packet loss from occurring, which would result in a reduction in speed in any case.

[kevpc]

hi. appreciate all the replies. at least so far, everything that happens or not with the adsl24 service seems to be admitted. i know that all isps have to cater for all customers. most of the broadband problems are created by bt. considering they are supposed to be a world leader in telecommunications, it shows how poor they really are when 'emerging' countries like Korea have 100m/sec home broadband and good old uk is literally struggling to supply an 8m/sec connection and can't even maintain that as soon as more than a few people log on at once. pretty pathetic really isn't it? wonder what will happen when Virgin gets their 20m/sec and Sky get their 16m/sec fully up and running? even heard about 50 m/sec broadbnd being imminent. gonna be a disaster for bt!

[cliff]

hi. much obliged to both for replies. curious now as to which is happening. is there traffic shaping taking place as merlin 99 believes or is there no traffic shaping as stated on the adsl24 home page?

Hi kevpc
As tboorman/Ircsum pointed out Enternet do implement some safeguards, but you will find this was necessary before the implementation of the new PIPE (http://noc.enta.net/)
Enternet Quote:
The final segment of central 3 will be enabled on Monday 19th March. We are enabling this last segment a week ahead of schedule due to the BT maintenance work on central 1 on Tuesday night (details here).

I would try ADSL24.....I have no problems so far:D

Regards
Cliff:)

[PineappleJack]

Hello Kev I like to know what's happening if something isn't working properly that's why I'm moving to ADSL24 from Plusnet. I don't like being misled.

It does often seem that we are behind many other countries as far as BB speeds are concerned. We get there eventually but no one seems in a rush and whatever we do we always seem to be behind schedule. I'm sure my connection to my little village tel exchange is two cans and a piece of string. My local post office still closes on a Wed afternoon like they did during the war.In fact the old biddies in my local post office don't know the war's over.

Look how long they've been talking about London Crossrail.........forever. :o

[kevpc]

also nice to know i am not alone as far as wanting to be told the truth when changes happening. just have a 10 day wait then will give adsl24 a go. tnx to all for being straight. also hope bt quickly pulls it's head out of it's backside before the uk becomes a world laughing stock on the broadband front.
just curious. anyone heard if there is likely to be quicker than 8m/sec with bt this century or must we rely on independant companies for all time?

[cliff]

also nice to know i am not alone as far as wanting to be told the truth when changes happening. just have a 10 day wait then will give adsl24 a go. tnx to all for being straight. also hope bt quickly pulls it's head out of it's backside before the uk becomes a world laughing stock on the broadband front.
just curious. anyone heard if there is likely to be quicker than 8m/sec with bt this century or must we rely on independant companies for all time?

BT boldly goes forward (http://www.btplc.com/21CN/Whatis21CN/index.htm)

[Jem]

Look...I've been with Pipex and Virgin, and suffered like everyone has from BAD download speeds at peak times - like 2% of the normal bandwidth from around 4.00 p.m every damn day. With ADSL24 / Enta it has NEVER dropped below 1.6 until around 10.00 p.m and sometimes at the weekend. Let's face it that's 1) Still usable 2) will improve very soon with the extra capacity that Enta are bringing on line. The other thing is that this Forum gives me access to support / questions & worries answered in a way that they have NEVER EVER been answered before, i.e they actually ARE answered!!

I suffered from a dose of paranoia recently myself (down to the bad taste left over from Virgin et al), but now...I don't regret the move. Enta are a cut above the rest and ADSL24 domain hosting / flexible e-mail is the best...so just do it. You have NOTHING to lose.

(James - that's 50 quid mate...as discussed... :D)

Jem

[kevpc]

as i said above, got to wait a few days and will give adsl24 a try. appreciate the answers received here.

[James]

Excellent - we look forward to that.

P.S. Thanks for the glowing review Jem

James

[garyevs]

I agree with the other posters here.

I migrated form AOHell about a week ago, and have found ADSL24 & Enta to be excellent.

During the evening with AOHell, I was downloading at a maximum of 70Kb/s, last night it was going at 750....mmm

Yes, there is a little slowdown when everyone logs on for their off-peak allowance, but that is still no slower than most other ISP's, and usually a lot faster.

I had a slight niggle when I migrated over, but 5 minutes on the phone to James sorted that out, so I also agree that the support from ADSL24 is excellent too,

I have only been here a short time, but from what I have seen, you should have no worries.... enjoy.. :)



(Thats another 50 quid, James....:D )

[kevpc]

have taken the plunge folks so will let you know when swapped over and how things go.

[PineappleJack]

At least you get the personal touch on ADSL24 not like some of the big ISP's who want the monthly sub but don't bother them about anything else.

[James]

That's certainly true :)