conection down ?

[BorgCymru]

went down this afternoon still not up, any reportrd problems? posting from phone so will look back in 30 mins.
Thanks

[Ircsum]

Not seen anything posted about problems anywhere on Enta today. Best get on the phone to support, I think.

Ircsum.

[BorgCymru]

isn't support only open during office hours only, that's what I read on the site, what's the number ?

thanks

[yorkie]

The freephone number is 0800-051-3309 4pm till 7pm but you can leave a message on the answer machine,

yorkie.

[BorgCymru]

great stuff thanks. will call in the morning now.

thanks

[cliff]

great stuff thanks. will call in the morning now.

thanks

You can call Enternet technical: 0870 224 3494
24/7/365 network monitoring from our Telford NOC

Cliff:)

[surfer_chick]

Have you managed to get sorted out yet?

I dropped connection a couple of times yesterday evening too but looking at my router stats it seems to have reconnected again straight away. I'm not sure if that's a fault at their end or mine though as I changed some settings in router yesterday so will see what happens today.

[BorgCymru]

Yep all sorted, fault on my side, sort of, bit of a mess up over the DD for payment.

All sorted and working within minutes of contact, very fast and quick support. Brilliant.

[surfer_chick]

Glad to hear it :)

[Jon]

I'm back up again just cost me 46 quid.
Thought it was something to do with the login though i never changed it. Usually when modem dont shut down properly. Always had this with V21 and they had to reset their end which could have been as long as 5 working days when they were good:cool:

[James]

Glad I could sort it for you Borg :)

James

[BorgCymru]

Ha Ha, yer right, A support worker that actually reads their own forums. That will NEVER happen will it :)