XP Update problem [Archive]

Ircsum

09/07/2008, 07:04

I installed a couple of updates for XP I saw were available last night - KB951748 & KB951978. This needed a reboot & I then found my internet connectivity was borked. Although I could ping a site I couldn't use HTTP, NNTP or FTP.

Uninstalled KB951978 first, no improvement, then uninstalled KB951748 which required a reboot & found that internet connectivity was back to normal. I'd be interested to know if this has affected others or if it's peculiar to my system.

Ircsum.

nm - found the cause - KB951748 & ZoneAlarm firewall. One workaround is to set the Internet Security level to 'Medium'. I'll do without the update until ZA beings out a fix.

tinyclanger

09/07/2008, 08:29

Morning Ircsum :):)

Just did it and no probs.

Ahh...just read your edit :) All is well :)

goatty2

09/07/2008, 12:02

I installed a couple of updates for XP I saw were available last night - KB951748 & KB951978. This needed a reboot & I then found my internet connectivity was borked. Although I could ping a site I couldn't use HTTP, NNTP or FTP.

Uninstalled KB951978 first, no improvement, then uninstalled KB951748 which required a reboot & found that internet connectivity was back to normal. I'd be interested to know if this has affected others or if it's peculiar to my system.

Ircsum.

nm - found the cause - KB951748 & ZoneAlarm firewall. One workaround is to set the Internet Security level to 'Medium'. I'll do without the update until ZA beings out a fix.

had the same problem this morning with auto update uninstalled it , tried again and had the same problem so uninstalled it:(

tony153

09/07/2008, 12:24

Check out the report on neowin:
http://www.neowin.net/news/main/08/07/09/microsoft-update-kills-zonealarm

paulbacon

09/07/2008, 15:43

So is this something that only happens to a few users with ZA or is it defo going to break everything?

Edit: Found this

We have been working with MS over night on the issue. We are very confident a fix will be released soon. As far as how that is distributed either a patch from MS or in the form of a new build from ZA has not been determined.

We will notify all users of a fix when its ready at the top of the forum in the main announcements section.

We also still stand by our current workaround that you should uninstall the MS update KB951748

And do not set your ZA internet security level to Medium. By setting to Medium you potential expose your computers to a huge number of other threats than just the one that this patch from MS fixes.

Forum Moderator

tboorman

09/07/2008, 20:03

The best thing to do is to add the DNS servers you use to the trusted zone - see http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html. Some versions of ZoneAlarm do this automatically when you install it.

tonys

10/07/2008, 11:52

I just spent most of this morning sorting this out before I cottoned on to the Windows update problem. Having already installed Comodo firewall Free on my laptoop (and no problems encountered) I've finally ditched ZA on my pc in favour of Comodo.

dkimber

10/07/2008, 15:06

Just wait for more problems... XP SP3 going out on automatic update today!

http://email.pcadvisor.co.uk/go.asp?/bPCA001/q52YO6/xU65BF

paulbacon

10/07/2008, 15:43

ZA have released an update to fix this

paulbacon

10/07/2008, 16:40

Just wait for more problems... XP SP3 going out on automatic update today!

http://email.pcadvisor.co.uk/go.asp?/bPCA001/q52YO6/xU65BF

SP3 and the ZA issue goes to show why you shouldnt have automatic updates turned on. I have them off, and thus i decide when to install updates 9and after ive read forums to make sure they dont break things)