Slo

[overdog]

Hi,

I've been suffering with really low speeds since Friday, I've been on adsl24 for 9 months with no problems. I can'y manage to download faster than 82k/s. I see a few others are having speed probs at the moment....any ideas??

BT speed test results and modem stats below

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6272 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 5000 kbps
Actual IP throughput achieved during the test was - 527 kbps

Modem stats

Connection Status Connected
Us Rate (Kbps) 448
Ds Rate (Kbps) 6272
US Margin 26
DS Margin 15
Trained Modulation
LOS Errors 0
DS Line Attenuation 15
US Line Attenuation 6
Peak Cell Rate 1056 cells per sec
CRC Rx Fast 2
CRC Tx Fast 0
CRC Rx Interleaved 0
CRC Tx Interleaved 0
Path Mode Fast Path


Cheers

[10110101]

Yea same here less than 100k since Friday! I especially don't like how there's no support at all on weekends!

http://www.speedtest.net/result/304361280.png (http://www.speedtest.net)

[Dae]

I especially don't like how there's no support at all on weekends!

You just need to call Entanet, and I thought you issues were related to an ADSL2+ issue
that BT was looking into?

:edit:
And btw I see that your speedtest.net result is from the Maidenhead server, which is known to have been having problems for days .. the ping should give a clue.

[Dae]

@overdog

Check to see if there are any issues at you exchange here (http://usertools.plus.net/exchanges/) and here (http://adsl24.co.uk/bt_status.php)

If there is nothing listed then open a support ticket or call Entanet support, it may be a line fault.

[10110101]

I don't know what the problem is but it taking days to fix so it must be a major issue/unplanned! I get the same speeds to the London server.

[10110101]

@overdog

Check to see if there are any issues at you exchange here (http://usertools.plus.net/exchanges/) and here (http://adsl24.co.uk/bt_status.php)

If there is nothing listed then open a support ticket or call Entanet support, it may be a line fault.

No way it's a line fault and you shouldn't really suggest it because it could end up with people trying different things for no reason, waste of time and maybe even money! It cannot be a line fault because the same thing has happened to many people and it seems at about the same time.

My exchange looks OK so maybe it's an Entanet issue. My advice would be to sit tight, wait and try to claim some compensation.

[Dae]

No way it's a line fault and you shouldn't really suggest it because it could end up with people trying different things for no reason, ...

Hence the use of 'may be a line fault', if you actually bothered to look at the outage's page you would see that there have been various outages over the last few days across the country.

And if Overdog uses the exchange checker he could see if there were any virtual path issues at the exchange. If there is no listed problem then they would need to open a support ticket, or speak to Entanet support to raise the issue.

And just because you are having a particular issue, doesn't necessarily mean that everyone that experiences some kind of drop in throughput is having exactly the same issue as you.

You seem to imply that everyone is having problems, which just isn't the case ... the vast majority aren't experiencing any issues.

... waste of time and maybe even money!
Other things would be checked as a matter of course before an SFI or some such was arranged.

[10110101]

I've sent an email to cs@enta.net, I suggest doing likewise.

[RiskyCord]

I had speed issues but everything seems to be resolved now with speeds from 1MB going back to 8MB, I think it was a BT issue which is being resolved/or is resolved