no connection since last night :(

[scaseman]

Hello James/all

My router cannot connect since about 11pm last night. Just stuck at 'starting PPP'

Any ideas? It's the first time I've ever lost connection

Scaseman

[tboorman]

Try leaving your router switched off for about 45 minutes.

[scaseman]

ok I'll try that now

[scaseman]

no joy. Still not connecting at the wan :(

Checked my phone line too and even took all the phones out of the filters

[21cn]

Try another router would be my next step ;) Not very helpful if you can't lay your hands on one of course or try that router on another computer/line.

[tboorman]

Can you post the log from your router please?

[scaseman]

I'll try and get a log.

While I do that I have actually been able to connect using bt_test_login@adsllogin.co.uk connects.

I have tried my user/pass again after this but still fails

Heeeeeelp :)

[tboorman]

You need to call support on 01457 600025. Tell them that you can connect using the test login but not your own one.

[Johnny]

I had the same problem, lots of disconnections then speed was unbearably slow till the point of no connection.
I spoke to support who will raise a fault with BT. However, after tesing the line with another modem/router I found everything to be back to normal. Anyway, to cut a long story short I bought a new router/modem. Speed is not fantastic, but I guess I have to go through the re-training thing because of all the disconnections.

Raise a ticket with support.

Cheers

Johnny