Xign
10/10/2008, 19:54
Today I was due to be upgraded to BT's new magical network, however, the update went VERY wrong, yesterday my internet died; rung ADSL24 who put me through to Enta and was told I'd been switched to the new circuit a day early. Fair enough.
Today my internet still wasn't working so rung Enta after some confusion about my phone number, we eventually got somewhere; turns out the upgrade went completely wrong and I now have to be rolled back to 20cn [he said something about BT making a 'screw up']. In the words of the Enta engineer this was a "complete and utter grade A cock up".
This is going to take 5 working days to roll-back; so I will be without internet until at least next Friday! Luckily my neighbour is letting me borrow his computer.
He said to phone back on Monday [first thing] to speak to Enta or ADSL24 to arrange a rebate to accommodate for the issue and lack of service.
I don't blame ADSL24 or Enta because the support I received was exemplary and i cannot find fault with it; but something, somewhere, went very very wrong, [probably with BT!], and now I'm internet-less.
Just wanted to share my experience with the 'upgrade' to 21cn.
Today my internet still wasn't working so rung Enta after some confusion about my phone number, we eventually got somewhere; turns out the upgrade went completely wrong and I now have to be rolled back to 20cn [he said something about BT making a 'screw up']. In the words of the Enta engineer this was a "complete and utter grade A cock up".
This is going to take 5 working days to roll-back; so I will be without internet until at least next Friday! Luckily my neighbour is letting me borrow his computer.
He said to phone back on Monday [first thing] to speak to Enta or ADSL24 to arrange a rebate to accommodate for the issue and lack of service.
I don't blame ADSL24 or Enta because the support I received was exemplary and i cannot find fault with it; but something, somewhere, went very very wrong, [probably with BT!], and now I'm internet-less.
Just wanted to share my experience with the 'upgrade' to 21cn.