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antfeay
11/04/2007, 21:35
hello

im new to adsl24 just got online today, problem is i cannot send email from anthony.feay@tiscali.cz

i used to use smtp.tiscali.co.uk but that wont work, niether will mail.antfeay.adsl24.co.uk.

any help very much appriciated!

from ant
James
11/04/2007, 21:42
You need to turn SMTP authentication on when using mail.antfeay.adsl24.co.uk

What client are you using?

James
antfeay
11/04/2007, 21:43
using bog standard outlook express
antfeay
11/04/2007, 21:47
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.tiscali.cz', Server: 'mail.tiscali.cz', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

GOT THAT ERROR MESSAGE WHEN I CLICKED SMTP AUTHENTICATION
James
11/04/2007, 22:12
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.tiscali.cz', Server: 'mail.tiscali.cz', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F


That is still using mail.tiscali.cz ...
antfeay
11/04/2007, 23:00
mail.tiscali.cz is the incoming server!
:)
Paul_ADSL24
12/04/2007, 00:11
Server: 'mail.tiscali.cz', Protocol: SMTP, Port: 25,


That is the outgoing server. Tiscali will only relay mail from one of their IP addresses which you no longer have.

You need to change your outgoing server to mail.antfeay.adsl24.co.uk and enable authentication. Your username/password need to be set to your ADSL24 account details as per the activation email.
antfeay
12/04/2007, 14:10
i can send emails from work and we are on bulldog

the tiscali incoming mail server is mail.tiscali.cz
if i set my outgoing to mail.antfeay.adsl42.co.uk will that work?

is the problem that it will not work on adsl24???

it may have been a authentication error yesterday, ill check when i get home, fingers crossed! :)
Paul_ADSL24
12/04/2007, 14:17
the tiscali incoming mail server is mail.tiscali.cz

It may well be but the error you posted is an outgoing error and that is what I meant. SMTP is used for sending messages

Yes if you have incoming as mail.tiscali.cz and outgoing as mail.antfeay.adsl24.co.uk with authentication set to your ADSL24 user/pass then it should work
antfeay
12/04/2007, 14:22
ok, ill give it a go tonight, i really dont want to loose that email address its unique you see being from the czech republic and that!
fingers crossed :)
antfeay
13/04/2007, 09:03
seems to be ok now thanks for the help
Paul_ADSL24
13/04/2007, 09:06
Good news. Let us know if there's anything else.