View Full Version : Here we go again...
austinsom
09/01/2009, 23:46
Thought this was all sorted....
http://www.speedtest.net/result/387321583.png (http://www.speedtest.net)
...from that looks of that I'd say not
I have raised a ticket and called tech support and no joy - it just keeps getting slower :(
austinsom
09/01/2009, 23:53
Look at this one...
http://www.speedtest.net/result/387327813.png (http://www.speedtest.net)
...I really don't think there is anything anyone can say to justify this - it's complete and total c**p :rolleyes:
Now I know the problems should be addressed, but as a paying customer the service I am getting is now unusable and getting slower by the minute, just what is going on!
Edited due to drunkeness posting :(
Not as bad as yours, running at 450k but should be getting 840.
Of course Enta have only managed to get mine to 840 whilst all this crap has been going on.
They somehow manage to get me stuck at 666k and have done since I started.
My previous providers have always managed to give me 840k but their FUP kicked in and I had to move, 20gig just wasn't happening.
I hear 02 do a unlimited package for cheaper maybe it's now worth the move.
What does a BT speedtest show? Remember during the off-peak hours it's a lot more contended as that is when everyone starts downloading heavily - there is no guaranteed minimum speed however the system will always try to ensure it's at least 1-2Mb or more whereever possible.
It's not the same problem as previously as that was fixed - and we have not had any other tickets raised regarding slow speeds to indicate a further problem has arose. If you can continue to update your ticket with different test sites and the times you are taking them this will give us enough information.
there is no guaranteed minimum speed however the system will always try to ensure it's at least 1-2Mb or more whereever possible.
The centrals hardly ever go anywhere near that low and haven't for ages.
Yep speeds are absolutely terrible again today. I'm not at a constant low limit like before but I'm now getting between 120 and 180 KB/s. Awful. It's Ok for a while and then speed drops - almost like they've tried to disguise the previous problem/capping by varying the bandwidth a bit.
I'm getting around 400kB/s down at the moment so I'm happy enough, maybe you're just on a central that is having issues, I noticed one of them was black earlier briefly.
I wouldn't be surprised if there was a little extra strain this weekend from people downloading the Windows 7 beta that (officially) came out yesterday.
Yep speeds are absolutely terrible again today. I'm not at a constant low limit like before but I'm now getting between 120 and 180 KB/s. Awful. It's Ok for a while and then speed drops - almost like they've tried to disguise the previous problem/capping by varying the bandwidth a bit.
Gettin exactly the same. I was getting 335kb/s this morning and i noticed it keep going down to the 170 mark for a few minutes then back up to full speed again. Now its at 70Kb/s and a maximum of 120kb/s :s
Ken
Somebody has been telling porkies here ... speeds have dropped again to 100k via utorrent. I kind of suspected this was going to happen.
Broken script?? I think not somehow.
Back down to 100k!!!!!
changed central and now up at 400k...
Maybe James should not have made that comment about leaving Entanet :rolleyes: maybe it's not us Enta don't like, maybe it's just James.
Dunno what anyone is on about anymore. Since moving over to ADSL2+, I've forgotten about things like centrals. You just get different problems to sort out :)
I can't even stream high quality BBC iPlayer (640 kbps) without continual buffering. What a joke.
I can almost reach my local exchange but leaning out of my bedroom window but it's simply doesn't help.
This might be a ENTANET PROBLEM!!
oops, was I shouting, sorry.
iaTa: this isn't a joke, I don't find it funny in the least.
Back down to 100k!
Now down to a constant 70 KB/s.
Now down to a constant 70 KB/s.
Same here
http://www.speedtest.net/result/387893910.png (http://www.speedtest.net)
Ken
Enta are blatantly throttling me. I have never had speeds go up and down so uniformly at this time of night. 2 minutes of full speed and it cuts my bandwidth in half. Another 2 minutes and it cut it in half again. Completely out of order especially being that the centrals are all green 7.2.
Back at full speed again for me now :)
austinsom
11/01/2009, 13:03
Well, having been away Saturday and coming back today, it seems normal service has resumed.
http://www.speedtest.net/result/388183449.png (http://www.speedtest.net)
Still seems strange that it affcted quite a few users over the same period of time. There is blatantly something going on that we're not being told about, and just to be in the safe side I have a MAC code just in case it goes slow for a prolonged period.
I have to say though, that when with my previous ISP, there was never any feedback on forums from the ISP themselves where they actually seemed to care. I like that about ADSL24 and am not in a hurry to leave, I would just like the speeds to be a little more stable!
James, keep up the good work, I really appreciate such prompt action/responses to questions and concerns :)
loadednlocked
11/01/2009, 13:43
Looks like something with very similar symptoms is up again :(
Ive noticed from the 7th during peak hours that speeds can drop to 1meg or below even though i should be roughly with line speed, i initially thought it must be more testing and didnt see nothing here on the forum so left it to monitor, then i took note:
08.01.09 @ 20:00
Your DSL connection rate: 6784 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 1002 kbps
09.01.09 @ 17:05
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6784 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 508 kbps
Download Speed: 1152 kbps (144 KB/sec ) Upload Speed: 378 kbps (47.3 KB/sec )
11.01.09@ 13:21
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6784 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 700 kbps
Download Speed: 564 kbps (70.5 KB/sec ) Upload Speed: 232 kbps (29 KB/sec ).
I have noticed that the 1meg drop down does not usually last too long and bounces to 2 meg by which time we are into off peak hours so thats fine or a reboot brings it back to full speed, morning and middle of the day is fine, its when you might expect it to be busy or loading be it peak or off peak. I cant see the pipe balance as im onto the adsl2+ platform (although not profile) now but that never reads loaded. Anyone else ?
loadednlocked
11/01/2009, 13:48
11:01.09 @ 13.47
http://www.speedtest.net/result/388203552.png
1140kbps and 379kbps, this is becoming annoying
Anyone else see this or should i raise a ticket ?
segedunum
11/01/2009, 13:54
Back down to 100k!!!!! changed central and now up at 400k...
Hmmmmmm. I'm on 21CN now with ADSL2+ so I don't have any concept of centrals, but if you have reconnected, found yourself on another central and the speeds are higher then I would have thought that would suggest another problem. The Enta backend network, controls and any throttling are going to be the same regardless of what central you use.
should i raise a ticket ?
Probably a good idea if you do that regardless, goes for everyone else too.
It's funny that some code, that has been perfectly stable for years, would so completely and utterly turn to rubbish in the space of a few months. Yet it's still claimed that there's been 'no change' made.
Yup same for me sh1t download speeds again :( If this carries on im going to jump ship!
Im not going to keep disconnecting and connecting again in the hope i get a better connection on a different central as the last time i did this BT ended up reducing by IP profile!
Hmmmmmm. I'm on 21CN now with ADSL2+ so I don't have any concept of centrals, but if you have reconnected, found yourself on another central and the speeds are higher then I would have thought that would suggest another problem. The Enta backend network, controls and any throttling are going to be the same regardless of what central you use.
No, the 100k problem was initially fixed by resetting the PPP session. It think it's safe to assume that most of the people here are clever enough to have checked the central checkers online to ensure their speed wasn't actually representative of the expected speed.
WHAT A JOKE!
http://www.speedtest.net/result/388210733.png (http://www.speedtest.net)
http://img509.imageshack.us/img509/4930/81366562fc3.jpg (http://imageshack.us)
BT Speedtest:
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 748 kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
I know it's probably stating the obvious, but have you tried powering down your router for 5+ minutes to reset your session with Enta?
I know it's probably stating the obvious, but have you tried powering down your router for 5+ minutes to reset your session with Enta?
Im not gonna keep disconnecting and connecting again in the hope i get a better connection on a different central i did this last weekend and BT ended up reducing by IP profile! (Luckily its gone back up again now).
Im not gonna keep disconnecting and connecting again in the hope i get a better connection on a different central i did this last weekend and BT ended up reducing by IP profile! (Luckily its gone back up again now).
Don't disconnect then, if sync speeds are a concern. Go into your routers control panel and disconnect just the PPP session, leaving the adsl still connected to the exchange. If you leave it disconnected for 5 minutes, it will have exactly the same affect at Entanets end, ie resetting you session.
I am fairly certain that these type of issues will not be seen as much once the move to IPstream connect has completed as there are no more centrals involved - meaning there is no risk of 1 central being more overloaded than the others. This should all be completed by the end of Jan, if not in the next few weeks.
I am fairly certain that these type of issues will not be seen as much once the move to IPstream connect has completed as there are no more centrals involved - meaning there is no risk of 1 central being more overloaded than the others. This should all be completed by the end of Jan, if not in the next few weeks.
Hmm, doesn't the ALT function the same on 21cn? How else would they stop the usage going over their monthly bandwidth quota?
eta; personally, my pet theory for all the ALt trouble is that, up until recently the ALT was applied to some aspect of the Centrals, ie either a server before or after the central pipe, but moving to IPstream connect makes that implementation impossible. Therefore a system had to be devised to implement ALT somewhere else it the system, probably on the ISPs core network.
It just doesn't work very well.
YAY!
Back up to 840k+, lets just hope it stays!
It a sure bet they are trying different things as my old speed with Enta was 666k, now I get either 100k or 840k
My old providers were always 840k.
As I always thought, Entanet has been holding me back for the last two years.
abuelito
11/01/2009, 18:04
As I always thought, Entanet has been holding me back for the last two years.
At the moment, I'm swinging madly between 100k or less; 400+k and 780+k. I can hardly keep up with it!
I seriously doubt, it's anything to do with Centrals (which are all showing green). I suspect, as portems does that it's enta using some form of traffic shaping, which is not working properly.
This cannot continue indefinitely but as James has told us, there are changes afoot. I'm willing to wait a bit to see if that improves things.
Normally I dont have lag issues, but this evening its gotten bad. I cant tracert outside of enta.net :/
There is another possibility and that being its BTw installing new equipment,old equipment not working properly etc or applying there own shaping at our exchanges.
But BTw are a law unto themselves and would never admit to doing it even if they were,which the regulator happily lets them away with.
I could of course be way off but there is no way of telling what BT are up to and what part they play in all the problems many are seeing.
Just another thought to consider.....
Tracing route to lister.gridstar.net [83.170.113.98]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.0.1
2 933 ms 959 ms 986 ms lns02.inx.dsl.enta.net [78.33.38.134]
3 985 ms 1020 ms 1035 ms gi4-47.interxion.dsl.enta.net [78.33.38.133]
4 20 ms 22 ms 21 ms te2-3.interxion.core.enta.net [87.127.236.209]
5 * * * Request timed out.
Tracing route to viper.sh3lls.net [64.32.12.2]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.0.1
2 1367 ms 1401 ms 796 ms lns02.inx.dsl.enta.net [78.33.38.134]
3 21 ms 21 ms 20 ms gi4-47.interxion.dsl.enta.net [78.33.38.133]
4 19 ms 20 ms 20 ms te2-3.interxion.core.enta.net [87.127.236.209]
5 20 ms 22 ms 22 ms te5-1.telehouse-metro.core.enta.net [87.127.236.
94]
6 20 ms 21 ms 21 ms te5-3.telecity-hex.core.enta.net [87.127.236.106
]
7 86 ms 217 ms 224 ms TenGigabitEthernet8-1.ar6.LON3.gblx.net [64.214.
147.1]
8 * * * Request timed out.
9 136 ms 135 ms 137 ms 67.17.193.42
10 855 ms 897 ms 907 ms pos-0-15-0-0-cr01.chicago.il.ibone.comcast.net [
68.86.85.102]
11 957 ms 960 ms 950 ms 66.90.127.201 [66.90.127.201]
12 1005 ms 1058 ms 1061 ms . [66.90.127.178]
13 1082 ms 1113 ms 1144 ms st-netborder02.sharktech.net [66.90.127.226]
14 * * * Request timed out.
15 * ^C
Tracing route to cnn.com [157.166.224.26]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 22 ms 21 ms 22 ms lns02.inx.dsl.enta.net [78.33.38.134]
3 1191 ms 772 ms 703 ms gi4-47.interxion.dsl.enta.net [78.33.38.133]
4 724 ms 761 ms 766 ms te2-3.interxion.core.enta.net [87.127.236.209]
5 * * ^C
I don't mind a bit of wobble from time to time but crap is crap!
I will ride the waves see what happens
The good thing is that I now know I should get my full 840k from Entanet so if it's lower than that when they have 'fixed' everything it might be time to move to another provider.
Entanet: thanks for the knowledge!
austinsom
11/01/2009, 23:54
Now we're cooking on gas...
http://www.speedtest.net/result/388516502.png (http://www.speedtest.net)
Dial up anyone?
And, you've guessed it, the centrals are showing 7.2, with capacity increasing!
I have updated my ticket accordingly, needless to say I am less and less impressed with each passing day!:(
I'm currently waiting for my carrier pigeon to come back with my messages, as that is faster than an ENTANET internet connection :rolleyes:
Yeah my connection has been like that all night. Couldn't stream any sort of video without constant buffering. Something needs to be done. So frustrating.
Connection seems back to normal this morning.
Now its evening, the lag is back :/
I have brought up the 9 accounts in here having this issue with our account manager. Once I have something from him I will let you know.
austinsom
12/01/2009, 19:53
Thank you James :)
Gives me reassurance that this is being looked at and taken seriously - I can name providers where this wouldn't happen.
Will wait and see what happens before making any decisions.
Its not as bad as it was last night but I had that high ping earlier and got disconnected.
Its been bad again this evening. Wonder if it has anything to do with people downloading Windows 7, are you able to find that out James?
austinsom
12/01/2009, 21:56
It's better than it has been but definately on the go-slow
http://www.speedtest.net/result/389106716.png (http://www.speedtest.net)
It's usable, but that's about all. Given that I know my line can get 4 meg this is c**p frankly. I am willing to see what solution is tabled, but if that doesn't sort it I think I will be going elsewhere - it's just not good enough for an upto 8 meg product.
Yes I know there is no guarantee as to speed, but upto 8 meg should be the best speed your line can get, in my case around 4 meg, otherwise why not advertise it as upto 1 meg :D
Still, credit to James for keeping trying, can't be easy when you're not getting told the full story :rolleyes:
Its started again :( So far its been confined to evenings but now its daytime.
loadednlocked
13/01/2009, 16:30
Download Speed: 630 kbps (78.8 KB/sec ) Upload Speed: 379 kbps (47.4 KB/sec ) -- Right Now
One thing I hope to improve the situation (maybe not immediately) is the transfer of all connections to the new IPstream Connect platform as oppsed to the current (legacy) centrals. From tomorrow all connections will be moved over, and this means no-one will be going through the central pipes any more. Instead, each customer will be going through a 'node', of which there are 10 on IPstream Connect, in different locations around the country:
Therefore, you will no longer get on to a random central, but instead on your local node. Reconnecting will not change your node, therefore it's much better session management and does away with the problem everyone has at the moment, where too many people could end up on the same central(s) and other centrals are quiet.
What this also brings is a much quicker bandwidth lead time so that when a node is getting close to it's limit, Enta can increase the bandwidth within weeks, rather than months. Because of the way this all works, they no longer have to wait for a huge increase in customer numbers to make it feasible to buy a new central pipe, which costs £1.6m a year just for rental. Instead, they can simply keep "topping-up" the capacity in steps on each of the nodes independently and thus better manage the bandwidth requirements as time goes by.
We'll continue to monitor the situation but I expect there will be a period after the changes to IPstream Connect tomorrow that will not be perfect until Enta are able to monitor how it is all performing and then be able to estimate exactly how much bandwidth is required at each node - after which point we should start to see the benefits.
Just a quick question,what happens if a node goes down are all people rerouted or will we be offline until its repaired.
mart the fart
13/01/2009, 19:22
james will i be on the cardiff node here in wales??????????????????
Just a quick question,what happens if a node goes down are all people rerouted or will we be offline until its repaired.
All nodes are linked to one another in such a way that if an entire node failed your connection would be routed to the nearest available and thus will not lose connection for the duration of the outage.
james will i be on the cardiff node here in wales??????????????????
Where abouts in Wales do you live as it depends. The nodes for IPstream Connect are:
Birmingham
City of London
Docklands
Edinburgh
Kingston
London North West
Manchester
Milton Keynes
Sheffield
Slough
Although in theory you would be on the node closest to you, BT have some odd routing sometimes. For example, on the current 21CN WBC platform, there are some exchanges in Glasgow that are on the Preston node, even though there is a node in Glasgow itself! Same for Manchester - Middleton, Pendlebury and Salford which are all in Manchester are on the Wolverhampton node - work that one out ;)
Check out this map I made today: http://adsl24.co.uk/wbc/24test.php - you will need to zoom out a bit to see the entire UK. Each circle is an existing ADSL2+ live or scheduled-to-be live exchange and the colour represents which one of the 20 WBC nodes it is connected to. You can click on a circle to show both the exchange name, and to which WBC node it's on.
Will the changeover to the new IPstream Connect be seamless, or will we have to reconnect once it has taken place?
Once it happens, you would need to drop the PPP session and reconnect (or simply turn the router off for a few minutes then back on). Once you have reconnected you will know once you have been moved as the central checker will show you the status of your node rather than the centrals
james will i be on the cardiff node here in wales??????????????????
Your probably on the sheep node :D
Sorry couldnt resist it :)
Once on ipstream connect will we be able to do summat about the SNR or will we need to switch to adsl2
One thing I hope to improve the situation (maybe not immediately) is the transfer of all connections to the new IPstream Connect platform as oppsed to the current (legacy) centrals. From tomorrow all connections will be moved over, and this means no-one will be going through the central pipes any more. Instead, each customer will be going through a 'node', of which there are 10 on IPstream Connect, in different locations around the country:
Therefore, you will no longer get on to a random central, but instead on your local node. Reconnecting will not change your node, therefore it's much better session management and does away with the problem everyone has at the moment, where too many people could end up on the same central(s) and other centrals are quiet.
What this also brings is a much quicker bandwidth lead time so that when a node is getting close to it's limit, Enta can increase the bandwidth within weeks, rather than months. Because of the way this all works, they no longer have to wait for a huge increase in customer numbers to make it feasible to buy a new central pipe, which costs £1.6m a year just for rental. Instead, they can simply keep "topping-up" the capacity in steps on each of the nodes independently and thus better manage the bandwidth requirements as time goes by.
We'll continue to monitor the situation but I expect there will be a period after the changes to IPstream Connect tomorrow that will not be perfect until Enta are able to monitor how it is all performing and then be able to estimate exactly how much bandwidth is required at each node - after which point we should start to see the benefits.
Will we need to reboot our modems and if so at what time?
Will we need to reboot our modems and if so at what time?
Check post #56, above. :rolleyes:
All change back up at 840k
All change back up at 840k
Nothing has been done yet - it's happening today...
Once on ipstream connect will we be able to do summat about the SNR or will we need to switch to adsl2
No, its still on a Max underlying connection.
It'll be happening today..... what will?
OK, so I've been reading this topic, so I reckon I know. And I've noted what to do with my router. But how many people will have been doing that? So, what about all the other folk Entanet provides the service to? I've not had any e-mail about this, so am I missing one or has one not been sent? And if one's not been sent how will those other folk know what to do..... or will they still be able to connect to the Internet without turning their router off then on?
If they can't, they'll not be able to raise a support ticket on-line and I guess the 'phone line support service will get rather busy!
If they can, then why bother with the rigmarole of turning routers off and on? Or will Entanet then send a message asking them to do so because there'd be some benefit to Entanet or the customer?
bradders
14/01/2009, 14:44
I just turned my router off for 5 mins and then back on again, now when I check the central / node status page it just says:
"Cannot determine your current central. Are you currently using your ADSL24 connection?"
Yes, I am currently using my ADSL24 connection :D
I just turned my router off for 5 mins and then back on again, now when I check the central / node status page it just says:
"Cannot determine your current central. Are you currently using your ADSL24 connection?"
Yes, I am currently using my ADSL24 connection :D
It's probably because you haven't entered your ADSL24 login details correctly. :rolleyes:
bradders
14/01/2009, 14:54
I have that page in my favourites so unless the pixies changed it in the 5 mins between me rebooting, I don't think that's the answer.
It's probably just another glitch in the system somewhere but I wanted to check it wasn't due to the move - if it's even happened yet?
ChunkyBloke
14/01/2009, 14:55
I'm getting the same as bradders - and yes I did enter it all correctly:p
"Cannot determine your current central. Are you currently using your ADSL24 connection?"
I can replicate that message by entering either Username@adsl24.net.uk or Username@adsl.enta.net instead of (in my case, the correct login of) Username@adsllogin.co.uk
bradders
14/01/2009, 15:05
All of the suffixes produce that message for me - i.e. nothing works.
FYI this isn't the first time I've had that problem whilst being with ADSL24 and it's always fixed itself when I reboot my router. I thought it might be better to let them know about the issue (so they can perhaps look into it and fix it) rather than me working around it.
All of the suffixes produce that message for me - i.e. nothing works.
Does for me http://www.upload2world.com/pic108/upload2world_e78a4.jpg
All of the suffixes produce that message for me - i.e. nothing works.
Sorry, no idea then :s
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