View Full Version : Factors Affecting ADSL Performance - Enta Response
Here you have it boys & girls.... Enta have just admitted there is an issue with IPSC interconnect, bandwith & ALT...
http://noc.enta.net/?m=20090119
Would have been nice if they informed ADSL24 & its users sooner rather than sticking their heads in the sand and hoping it would not get noticed...
Enta have been screwed by BT - viz ...
"t is not possible for Entanet to know which IPSC interconnect individual users will be connected to, as this information is not available from BT Wholesale."
If BT can't sort that out - Enta face the possiblity of losing money for the next 3 months and longer. Not that BT give a FF.
Its probably deliberate.. Seen as BT would much prefer the monopoly rather having to resell...
Enta have been screwed by BT - viz ...
No they have screwed themselves by not negotiating a deal with BT for being the First ISP to try the new system out, rather than just accepting the standard agreement. EVERYTHING is open to negotiations if you are willing to work hard enough.
They should have negotiated with the top brass (eg MD or similar) to get a good deal to test the new system or whould have waited for someone else to do it first.
GhostRider
20/01/2009, 10:05
Guilty as ffin charged ...... and we suffer !!! the end user,buts thats ok we just pay the dues at the end of the month eh ... theres a good little chap.
No they have screwed themselves by not negotiating a deal with BT for being the First ISP to try the new system out, rather than just accepting the standard agreement. EVERYTHING is open to negotiations if you are willing to work hard enough.
They should have negotiated with the top brass (eg MD or similar) to get a good deal to test the new system or whould have waited for someone else to do it first.
Maybe they did negotiate a deal that we (or ADSL24) were not privy to....
Just seems strange... they must have known roughly the bandwidth required to provide a similar throughput on 20CN IPStream Connect.
Instead they seem to have gone for the bare minimum then negotiated upward until the complaints subsided....
weird way to run a customer based business imo.... Rebuilding confidence in your customer base takes ages... compared to the 2 weeks it took to trash it...
Just seems strange... they must have known roughly the bandwidth required to provide a similar throughput on 20CN IPStream Connect.
I agree that Enta would know the required bandwidth but, reference the statement below, they wouldn't have actually known where to allocate it for best effect:
"However, at the point of executing the move, it is not possible for Entanet to know which IPSC interconnect individual users will be connected to, as this information is not available from BT Wholesale."
weird way to run a customer based business imo.... Rebuilding confidence in your customer base takes ages... compared to the 2 weeks it took to trash it...
2 weeks? The IPSC change-over was under a week ago?
To be honest I don't see what all the fuss is about, sure Enta could have handled this better, but every company makes mistakes and you can be damn sure the majority of ISPs wouldn't have done any better. Surely a few days of poor speeds isn't the end of the world...
GhostRider
20/01/2009, 12:51
Hey reines remember your paying money for this !!
Hey reines remember your paying money for this !!
True though we've had (at a maximum) 4 days of this, that's under £4 for the package I'm on, and it's not like the internet has been unusable either.
If it was a common occurrence then sure I'd be pissed, but this is the first time there's been anything since I joined a year ago, I'm not really worried about "losing" under £4/year.
What I was implying was Enta, should have agreed something along the lines of....
As we are the first to try this we are happy to go with it Mr BT , but only if the minimum 3 month subscription is removed for the first 7 days, so if we over estimate it can be reduced within this time without penalising us.
GhostRider
20/01/2009, 19:41
I say a little refund for the crap we have been getting !! NOT OUR FAULT WE ARE BEIING USED AS GUINEA PIGS !!!!!!!!!!!!!!!!!!!!!!
segedunum
21/01/2009, 00:17
Haven't been following this completely as I have seemingly been unaffected. Are the people this has affected on the 20CN network as opposed to the new 21CN network?
cyclonus10
21/01/2009, 00:38
sure Enta could have handled this better, but every company makes mistakes and you can be damn sure the majority of ISPs wouldn't have done any better. Surely a few days of poor speeds isn't the end of the world...
in the current climate, with loads of companies going bust everyday?
could be the end of some enta resellers with people jumping ship to other ISP's.
i'm not one of them, i will ride the storm out and see where i end up !! :)
I say a little refund for the crap we have been getting !! NOT OUR FAULT WE ARE BEIING USED AS GUINEA PIGS !!!!!!!!!!!!!!!!!!!!!!
Dude, even if your net had been totally cut off (which it wasn't) you'd been looking at a max of a few £, are you really that uptight?
Haven't been following this completely as I have seemingly been unaffected. Are the people this has affected on the 20CN network as opposed to the new 21CN network?
We're on the new 20CN - a sort of halfway house between the old Centrals (where everyone from all over the UK came to Enta in a single place) and the 21CN's 20 nodes each serving their own region. We're each connected to the nearest (in network rather than geographical terms) one of 10 interconnect sites, where BT has a gigabit Ethernet connection into "Enta's network" (which is actually provided by Global Crossing rather than having been built by Enta themselves).
Unfortunately, at each of the ten interconnect sites Enta pays BT for some number of megabits at £122.64/month each, with a minimum commitment of three months on the speed they order. Obviously, when we first switched they were paying for far too little (officially because they didn't know how much would be needed, so they erred on the cheap side); they are apparently in the process of adding more now, presumably by adding chunks of bandwidth then monitoring the difference it's made to see if more is still needed.
Eventually we should reach a point where we have enough bandwidth to get decent service again - that, or they'll run out of customers.
Transmit This
22/01/2009, 18:08
What I was implying was Enta, should have agreed something along the lines of....
As we are the first to try this we are happy to go with it Mr BT , but only if the minimum 3 month subscription is removed for the first 7 days, so if we over estimate it can be reduced within this time without penalising us.
Exactly, what were entanet thinking when negotiating this contract, :o
They should have asked for some kind of leeway for the first week to use as much Bandwith as needed, until they knew how much they were going to use
Exactly, what were entanet thinking when negotiating this contract, :o
They should have asked for some kind of leeway for the first week to use as much Bandwith as needed, until they knew how much they were going to use
They've actually got almost that now, it seems from BT: they can go up to 5% over the committed level (the level they've agreed to keep for the next three months) just by paying the difference (£122.64/Mbps), then above 5% it's £180.
For me, cutting off the noc.enta.net updates was just about the last straw. The six Centrals are still live and serving customers, but Enta have decided to hide the load graphs; the new IPSC graphs showed the scale of the problem and hinted at slight improvements - so they had to go as well. If I wanted to be kept in the dark about everything beyond my NTE I'd have stuck with Nildram!
GhostRider
22/01/2009, 22:09
Dude, even if your net had been totally cut off (which it wasn't) you'd been looking at a max of a few £, are you really that uptight?
Too b*****y right i am earn my money like everyone else !! or should i just throw it out the window !!
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