View Full Version : Formal Notification of Changes to Service
It is surely now well past the time for a proper explanation of what exactly is going on with the broadband service - as per ADSL24's contractual T&Cs (which say that we should have been told about all of this a month in advance).
Including, but not limited to:
1. Details of the blatantly obvious changes to the currently still advertised policy of "absolutely no throttling" - including the ALT and any other scripts and techniques etc.
2. A firm date when it is expected that the network capacity will be sufficient to meet customer demand.
3. Details of any permanent "max d/l rate" caps over and above the BT BRAS profile. It would seem that some customers are having their line speed constantly reduced by approx 10% even when the network is not overloaded.
4. Details of how customers are targeted for throttling, capping etc as it appears that these techniques are not applied to all users at the same time (even those on the same node).
ciderheadz1
25/01/2009, 23:35
Well said that man/woman
Well said that man/woman
Actually neither..........it was my dogs's name!
Actually neither..........it was my dogs's name!
Clever dog!! :D
TransConAnt
26/01/2009, 00:27
It is surely now well past the time for a proper explanation of what exactly is going on with the broadband service - as per ADSL24's contractual T&Cs (which say that we should have been told about all of this a month in advance).
Forgive me if I am wrong but, there does not seem to be any T&Cs for ADSL24 BB rather, the T&Cs are Entanets:
Our ADSL services (excluding webspace and e-mail) are provided by our wholesale provider Entanet and therefore the terms and conditions for this service can be found by clicking the link below.
http://www.enta.net/Policies/Terms_and_Conditions/
ADSL24 is looking more like a website than an ISP!
There does not seem to be any agreement with ADSL at all! :o
Forgive me if I am wrong but, there does not seem to be any T&Cs for ADSL24 BB rather, the T&Cs are Entanets:
Our ADSL services (excluding webspace and e-mail) are provided by our wholesale provider Entanet and therefore the terms and conditions for this service can be found by clicking the link below.
http://www.enta.net/Policies/Terms_and_Conditions/
ADSL24 is looking more like a website than an ISP!
There does not seem to be any agreement with ADSL at all! :o
Yes - you are correct - the broadband service resold by ADSL24 on behalf Entanet (other than e-mail and webspace etc) relies on Entanet's formal T&CS, plus all of the other legal liabilities arising under the Law of Tort etc - e.g. if ADSL offers a service with "no throttling" on it's website and entices payment for this advertised service then it must provide (or ensure it's partners / wholesaler provide) a true unthrottled service irrespective of the T&Cs.
The bit I was mentioning in my post was:
4.3 We will endeavour to let you know about any change referred to in Clause 4.2 at least one month before it happens. However, if we need to make changes, as soon as possible, for regulatory or legal reasons, we may be unable to meet that timescale. In those circumstances, we will let you know about any changes as soon as we can.
In other words Entanet (and hence ADSL24) have already promised to keep us informed of changes at least one month in advance, therefore in my opinion it is unreasonable for ADSL24 to keep posting that they don't know what Entanet are doing, wait and see, why don't we phone Entanet ourselves, waiting for a meeting............ etc etc.
Like most other posters here, I do very much appreciate JamesL's customer communication and business integrity (as opposed to an overseas BT call centre) - even though I do not agree with the somewhat "slippery shouldered" approach to the problems that do all appear to have been caused by Entanet.
I lost service Friday afternoon and, as far as I know, (I am in Dubai) I am still without.
I contacted Entanet Friday and Saturday and was informed thatthey were experiencing problems with BT.
Could not have happened at a worse time as I was unable to check in online etc. Thank goodness I had printed my eticket before and I set up mail transfer.
What is the position as, obviously, I do not know whether my modem is up the spout or Entanet? As I live in Telford Ishould have visited Entanet on the Saturday last.
At least the sun is shining here;)
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