View Full Version : Unhappy Customers Sign Here
the-bruce
07/02/2009, 22:23
Well another week-end and the speeds are dire :s come on guys im fed up with this ...
Brucey
xxxxx
cyclonus10
07/02/2009, 22:25
http://www.speedtest.net/result/406532080.png (http://www.speedtest.net)
im onboard
Me too!!!!!!!!!!
CM
The unhappy Monkey!! :(
pcmaczone
07/02/2009, 22:39
Count me in. Download speeds have halved. Totally fed up with all the excuses.
austinsom
07/02/2009, 22:47
I'm in - it's just not good enough!
How many times hve we been told 'One more week'. Must be getting this phrase from the same place that does the 'free beer tomorrow' poster :rolleyes:
WhiteShadow
07/02/2009, 23:00
Although speed is just over 1 meg, it is better than the speed I did not have last night :(
Yeah im onboard with ya, i have not said anything about speeds before as i have just been waiting to see how the transfer would be sorted out. But now i think its just going too far with the very slow speeds.
Rich99R1
07/02/2009, 23:42
well only a few weeks and then they can throttle us all and its in are contract, This isp used to be tops nows its worse than aol. Aol at least admited 2 being crap when i phoned them, mac requested.
Yep, I'm bailing soon I think.
cloudy73
07/02/2009, 23:48
I'm more than unhappy, so I'm voting with my feet very very soon - and so will the vast majority of adsl24 users by the looks of it.
No matter how many topics you sign, nothing will change at all if you keep paying for their crappy service.
http://www.speedtest.net/result/406568321.png (http://www.speedtest.net)
Add me to the list.
I think I'm not gonna hang around for much longer. I have a nasty suspicion that things will get WORSE when the new packages kick in :(
smithcomputers
07/02/2009, 23:58
Count me in sub 1meg speeds all day again today.
Not good on 6000 profile and I have had this on and
off since December.
Mike...
Well one has been on the net now for over 10 years,
Had 3 ISP's I Have been with ADSL512K "This One" For just over a year.
It was great up-untill 3 weeks ago......
And words will not explain the way I feel.......
I cant be arsed anymore.....
I Was going to talk tech, Cant be arsed.
I have had enougth as well, never thought I would hear myself saying it but it looks like Im back to Plusnet.
Fornowagain
08/02/2009, 00:15
Can't put up with this much longer.
http://img21.imageshack.us/img21/1268/62648452ht4.jpg
woody1377
08/02/2009, 00:57
The question i would like to ask is,would anyone working for ADSL24 pay £29.35 a month for a speed like this?
Its bloody ridiculous.
http://i226.photobucket.com/albums/dd75/woody130277/speedtest.jpg
I'm in. Two periods of downtime recently and slow speed. Enta has gone seriously downhill. I'm currently looking for an alternative.
Jump in the Shout Box, We have found one.....
Aye,,,,,,,,
Count me in as an unhappy customer. Terrible speeds (5-10% of line) the last 4 weekends and many evenings, 'the just one more week' angle is getting rather thin. Add in the 'script problem' screwing up december, and add in the uncertainty over what's happening next month, and it's not good.
Not happy either.
And rather than reduce the price for the 30GB package in March they should have left it the same and just bought some more bandwidth. Feel my MAC is going to be used as in the OFF PEAK period the speed is unpredictable and unusable. The Weekend is THE PEAK time for home users.
I have not been happy since this mess started in December £60.00 spent on rubbish
Aye count me in too, I was that pissed off Saturday with pages taking a week to open i got my mac , I've given it time but if Enta want to play silly buggers it's time to leave
siamanti
08/02/2009, 10:14
Although I have found ADSL24s customer service to be excellent, I too, are unhappy with the recent speeds.I am happy to see what the next few weeks bring as I hope that they will sort out the problems that many of us experience.
yep im unhappy with the speeds here, my interconnect (milton keynes) is nearly permanently alt'd due to it being above 92% utilitisation, just a joke!, the worst thing is there aren't really any decent isp's out there to move to, o2 are over subscribed, and i can't get access to any LLU's due it not being enabled at my exchange, all the other top isp's are all entanet resellers, so im stuck!, what we need is a isp alternatives thread :-).
FastShow
08/02/2009, 11:19
Very unhappy since the IPSC changeover, online gaming sucks and download speeds suck. I pay almost £30 a month to ADSL24 and it just doesn't feel worth it any more.
Since the changeover, the service has been abysmal compared to what it used to be like.
In the last couple of weeks my download speed has never been better than 2000kbps at weekends, and have lost complete connection on 2 consecutive Fridays.
Come on Enta net get your act together!
fraiser456
08/02/2009, 11:31
Count me in.
Just requested my 2nd MAC. The first one expired after 24 hrs !!
Just trying to decide who to go with....
chuckstar
08/02/2009, 11:32
Count me in too--
As a photographer I shift large files around fairly often and having gone from a pretty good constant 6.5MB speed - it's now barely breaking 1MB. Not good enough.
If it is something that is out of adsl24's hands, then please guys, an e-mail explaining the situation would be the VERY least you could do.
i will give you my speed before and after.
AFTER THE CHANGE - http://www.speedtest.net/result/406788754.png
BEFORE THE CHANGE OVER - http://www.speedtest.net/result/387865072.png
SteveRoebuck
08/02/2009, 11:52
Paying for an upto 8mb service
http://www.speedtest.net/result/406793200.png (http://www.speedtest.net)
Getting this on a Sunday morning, online gaming ruined after 10pm once the alt kicks in and pretty much useless during the weekends when Im not at work and want to game.
They have a month to sort it or Im leaving
lord_lab
08/02/2009, 13:00
unhappy since the IPSC changeover
weekend and offpeak speeds terrible
looking for a new isp now and as soon
as i find one im off
The Villan
08/02/2009, 14:25
I just did a test and am shocked 1308 download and 369 upload
That is rubbish
It used to be around 6000 download
Speedcheck, not bad for a Sunday mid afternoon.
http://www.speedtest.net/result/406873632.png (http://www.speedtest.net)
Gazanimal
08/02/2009, 15:39
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 6144 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 5000 kbps
Actual IP throughput achieved during the test was - 1370 kbps
It's that fast I'll need a seatbelt! :rolleyes:
The Villan
08/02/2009, 15:42
Is it possible that having signed up to 8mbps, that it could have been set back to 2mbps?
Is that something James can check?
Is it possible that having signed up to 8mbps, that it could have been set back to 2mbps?
Is that something James can check?
There have been problems in the past where IP Profiles have 'stuck' at 2000kbps, but I don't think that is the case here, Les. You can check your current IP Profile under 'My Account', then 'Line reports' (if you haven't looked there already, that is!).
There have been problems in the past where IP Profiles have 'stuck' at 2000kbps, but I don't think that is the case here, Les. You can check your current IP Profile under 'My Account', then 'Line reports' (if you haven't looked there already, that is!).
You mean this?
http://img17.imageshack.us/img17/5339/53092346uq6.jpg
Care to tell me what and why this is?
http://www.speedtest.net/result/406925668.png (http://www.speedtest.net)
the-bruce
08/02/2009, 16:27
My speed is worse today @_@
Sync Speed 8128
IP Profile 7150
Everything seems fine above ...
So why the slow speeds?
Brucey
xxxxx
Rich99R1
08/02/2009, 16:34
Well yet again slow speeds 8128 sync speed 7150 ip profile and the trully amazing through put speed of this http://www.speedtest.net/result/406931932.png (http://www.speedtest.net) . gone are the days of constant speeds that I used to get like this
http://www.speedtest.net/result/405310739.png (http://www.speedtest.net) .
Just hope they hurry up and send me my mac code.
Brucey, you call that slow?! Bah!
http://www.speedtest.net/result/406925668.png (http://www.speedtest.net)
:D
http://www.speedtest.net/result/406938868.png (http://www.speedtest.net)
Up to 8MB service? Not so long ago it would be 7000kbps!! Whats going on?
You mean this?
It's pretty obvious from that that your router had a spurious resync, for whatever reason, on that date, which has resulted in your IP Profile being dropped. I presume that you have tried rebooting your router, or raised a ticket if you did, and the sync rate didn't rise?
Care to tell me what and why this is?
Do you really want me to answer that? :D
Download Speed: 553 kbps (69.1 KB/sec transfer rate)
Upload Speed: 335 kbps (41.9 KB/sec transfer rate)
Latency: 174 ms
RUBBISH for a 7150 profile , even Tiscali isn't this bad !!!
mthomas50
08/02/2009, 17:05
I agree - speeds this weekend have been beyond poor. Add to that my downtime on Friday afternoon - Sat morning and you've got one unhappy customer! :(
Sk8ergirl81
08/02/2009, 17:16
Well This is just silly since ADSL24 changed us onto the new IPStream speeds have been much worse. I'm not surprised many users have migrated. Enta has no clue how to run a business. These speeds better get back up to 6.7mbps which I had last week.
Add me to the list,
Last weekend when the sheffield node fell asleep for 18 hrs ( time i was without the net full stop) and me thinking it was my end so going out to buy a netgear router, to find that it was not my end but enta. I even rang to find out what was wrong, but seems phone lines were busy for hours lol. And for it to happen again on the same day a week later but 2 hrs later than b4 { 16.24 my router gave the red lights) , Its a joke.
I don`t blame ADSL24 at all for the down-time { twice) i had, but at least something should be posted on any one of the endless posts/threads i seen.
I`m waiting to see if it goes tit`s up again next friday, if so, i`m out and will find a none enta isp :(
Sk8ergirl81
08/02/2009, 17:32
I'm also on the Sheffield node and I think we should be compensated as our Internet was down 18hrs, why should we pay enta for a service that they simply cannot achieve. I'm not blaming ADSL24 either as James and the team have been brill. My signature is my current speed from today.
abuelito
08/02/2009, 17:50
Not happy. Pity because this was a great ISP. Enta have wrecked it.
Transmit This
08/02/2009, 17:56
Sign me up, another unhappy customer.
http://www.speedtest.net/result/406979792.png (http://www.speedtest.net)
Not only is the speed totally abysmal also the ping has increased (27-34 on average) don't try playing games on line unless you like it jerky.
Was not going to post in this thread, but have had very poor speeds today compared to peak times, thought things were getting better last weekend, now back to normal again.:(
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7584 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6000 kbps
Actual IP throughput achieved during the test was - 1877 kbps
cyclonus10
08/02/2009, 18:06
There have been problems in the past where IP Profiles have 'stuck' at 2000kbps, but I don't think that is the case here, Les. You can check your current IP Profile under 'My Account', then 'Line reports' (if you haven't looked there already, that is!).
that line report thing is now useless.
mine says this :
Current IP profile as of 01/02/2009 22:04 1000 kbps
my profile was back upto 6500k by 23:45 the same night
there are numerous bt speedtests on here to prove it also
The Villan
08/02/2009, 18:13
Thanks Frank. That looks OK
It's pretty obvious from that that your router had a spurious resync, for whatever reason, on that date, which has resulted in your IP Profile being dropped. I presume that you have tried rebooting your router, or raised a ticket if you did, and the sync rate didn't rise?
Well I called customer support and the answer was that I have to wait 72 hours and it will resolve itself, there is nothing they can do on their end.
Maybe it's for the best if I don't comment on this...
Been patrient but this is getting seriously crap...
http://i572.photobucket.com/albums/ss163/mr-macanix/Untitled.jpg
Atl least speedio (with a bitof help...) may sum it up under download speed...
Time for james & jamesL to make a career decision....
nmi 576
Looking at your SYNC speed chart was weird. I to had an 'event' at 05/02/2009 03:27 that kicked my IP profile from 7150 to 500!
Now back to 7000, waiting for it to return to max.
Weird eh?
I am about to migrate speeds get slower and slower by the day
nmi 576
Looking at your SYNC speed chart was weird. I to had an 'event' at 05/02/2009 03:27 that kicked my IP profile from 7150 to 500!
Now back to 7000, waiting for it to return to max.
Weird eh?
Pfff yeah... It all happened at the same time. Though mine still says 500, it didn't go back to 8000 where it was before.
Rich99R1
08/02/2009, 20:20
This is beyond a joke now, speeds are so bad that even scanning through web pages is suffering with half timing out, let alone playing games online. Cheers for robbing me of £20 a month for this, coming upto 24 hours and still no mac code.
I noticed a bit of a rant on the happy thread saying that unhappy customers should not complain just shut up and move elsewhere.
Don’t they understand maybe we don’t want to move!! We just want a service like it was before not a lot to ask.
I am sure this heavy handed approach would not be welcomed by ASDL24 as it wants to keep all its customers not drive them away, Very surprised these comment are not moderated like the swearing was
Well its getting worse.I too am having pages time out.Never had speeds this low,and I'm not impressed.
http://www.speedtest.net/result/407082870.png (http://www.speedtest.net)
cyclonus10
08/02/2009, 20:52
Pfff yeah... It all happened at the same time. Though mine still says 500, it didn't go back to 8000 where it was before.
u done a bt speedtest to confirm what profile u currently have?
line report section on adsl24 account page isnt updating it atm.
sneezageeza
08/02/2009, 20:53
Count me in also,Been looking at other non-enta isp's and I reckon it's ZEN for me
I'm trying to watch a BBC Video while a son plays an online game.
I can't watch the video.
Currently downloading at 150kps
That's the quality of the offpeak service that I pay nearly £30 pm for.
During the week speeds have become normal but at weekends throttling is spoiling everything.
I'd be a fool not to move elsewhere.
Now I'm actively looking for another ISP and moving email on to another server.
I'm sorry for the ADSL24 crew but I can't go on like this.
FWIW Mac codes must be given within 5 working days , see Ofcom website.
PS MAC Code requested so that I can move quickly if nothing improves within the month
Maybe Enta is monitoring these forums and throttling the moaners and giving all the fanboys the moaners bandwidth ,:D today is the worse mines been ever, even web pages are taking ages to open ,oh well bugger it now i've just got to find another provider :p
mart the fart
08/02/2009, 21:21
0.9meg wtf payimg 29 pounds for this crap on the biringham node green 87% wat a joke me and daughter can play on line toghether
mart the fart
08/02/2009, 21:22
can ant 1 recommend a good isp for 30 quid non llu???????????????????????
stuteman
08/02/2009, 21:24
can ant 1 recommend a good isp for 30 quid non llu???????????????????????
fast ;)
cootcee64
08/02/2009, 21:38
just done speedtest and only getting 1.5mb download. these speeds are a joke.
fast ;)
I looked into Fast (fast.co.uk) but those packages are for people who are only using the internet to read e-mails and news sites.
E.g. for £23 you get a monthly 20GB download cap. Well, if I were to download a few demos and a couple of games from Steam then that would only last for a few days. Which is pathetic compared to ADSL24 or the rest. So Fast isn't a viable option.
Brucy has been around knows all the tricks just like my goodself 11 Years on the net now. After a year ADSL24 fantatsic.... Dec/Jan down the Pan......
There you go/............
512K Speed at 8mg Max
Not good......
CM
Is this ADSL or have I been downgraded to Dial-Up, Last 2 weeks have been diabolical! Hey I can forgive two massive outages but the lack of speed...........What are ENTA up to? and more to the point what are they going to do if anything about it?
Not really amused!! They take the money and no longer deliver the goods. Starts to make the lowest rated ISP in DSL ZoneUK look good! :(
Count me in.. all aboard the slow bus.
The Villan
09/02/2009, 10:10
Well I did a speedtest this morning and got 6737 and 371.
So what is causing the problems at the weekend ?
Yes peak time and back to normal, Sunday was the worse day, even web pages were slow to open , I can put up with 1,000 kbps but 300kibps makes it too slow to even bother
http://www.speedtest.net/result/407375915.png (http://www.speedtest.net)
Good for you guys, my IP profile is still stuck at 500kb. Don't know what to do, the 72 hours have passed so I might have to ring support again. Maybe they'll feel like helping me today.
The Villan
09/02/2009, 12:32
Good luck on that nmi
This should read.............
Our current packages will be withdrawn from sale on 30th March 2009
to make way for a new product set.
Please click here for further details and to let us know which new
package you wish to be changed to by the 25th March at the latest.
Office 15 = 19.70 For the moderate idiot!
Office 45 = 25.70 For the severely mentally challenged!
Office 90 = 36.70 (Mine) Now we are into serious dysfunctional types who believe you get what you pay for
Office 135 = 46.70 For the ego tripper (because you just are not going to get the service)
Office 180 = 58.70 Well the whole world loves a "smuck" and a fool and his money are soon parted!
All excluding VAT and any type of service whatsoever!
We reserve the right to take your money and "traffic shape" cap or any other devious means that we are able to employ to make your life a completly and utterly miserable.
Remember our new for 2009 Slogan...
"You Pay and we don't Deliver"
You know it makes sense join Enta today! The Auntie Wainwright of ISP's
On a serious note? well above was serious! I assume that all Enta providers are shafting the paying public and it is nothing to do with ADSL24 as a re-seller?
Also after 2 serious outages one would have thought that whilst it was probably out of their control, surely a simple email of apology from ADSL or Enta would not have amiss? What ever happened to good old fashioned courtesy?
So what has ADSL24 and Enta got to say? will it get better or not?
Seems like a simple question to me?
:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(
You can count me in as an unhappy customer.
Four weekends of pish speeds and generally slow speeds off-peak.
More annoyed at the attitude of Entanet with their bullsh*t press releases and scripted support monkeys, rather than ADSL24 though.
I'll probably stick around until the first month of the new packages but if I get hit hard with the ALT then I'm off.
Matteastuk
09/02/2009, 13:34
Count me in too. My Vodafone mobile broadband dongle is faster!!!
Fornowagain
09/02/2009, 14:30
Exactly as expected, after a weekend of atrocious speeds.
http://www.speedtest.net/result/406915824.png
Come Monday its back to normal. 7000kbps. Back to three figures tonight :(
http://www.speedtest.net/result/407473920.png
And the interconnect utilisation graph seems as good as useless to me.
http://i180.photobucket.com/albums/x32/fornowagain/62648452ht4.jpg
pcmaczone
09/02/2009, 15:52
Has James & co lost interest? Threads like this going on for 9 + pages and no comment from any of them? I guess they are being shafted like the rest of us.
I think I'll be heading for the lifeboat before the ship goes down!
Laser157
09/02/2009, 16:19
This really is not good enough at 4.15 in the afternoon, or any other time come to that.
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 7150 kbps
Actual IP throughput achieved during the test was - 875 kbps
If you wish to discuss these results please contact your ISP.
Has James & co lost interest? Threads like this going on for 9 + pages and no comment from any of them? I guess they are being shafted like the rest of us.
I think I'll be heading for the lifeboat before the ship goes down!
Im sure James is busy trying to get this sorted out. I'm pritty sure he is not staying away from here on purpose whilst his business is taking a hit. What would you do in the situation? Not easy when Enta are screwing things up.
FastShow
09/02/2009, 18:06
Im sure James is busy trying to get this sorted out. I'm pritty sure he is not staying away from here on purpose whilst his business is taking a hit. What would you do in the situation? Not easy when Enta are screwing things up.
I understand James has been shafted by Enta, and I feel for him, I really do, but at the end of the day I pay ADSL24 for a service and that service is currently severely below my expectations (as well as borderline useless at the weekend).
Any problems between ADSL24 and their supplier are exactly that, their problem, not mine. If, for example, I ordered something from Amazon and they failed to deliver or delivered something unfit for purpose, I wouldn't give two hoots if it was their supplier at fault, I would expect Amazon to resolve the problem in a timely fashion and keep me informed throughout. The same goes for any company I deal with, I just don't care about your supplier issues, that is for you to sort out, and in the mean time I expect to be kept in the loop.
Last weekend was terrible. This weekend was worse. At the end of the day the service is no longer fit for purpose and ADSL24 really aren't providing any useful information or giving any sort of impression that things will ever get better. In fact the only post I saw from them all weekend was to tell people to stop moaning and to make a veiled threat that the forum would be closed. Not the great service I joined for.
In summation, stop blaming Enta (even if it's their fault) and start sorting this stuff out. If your supplier can't provide a decent service, you'd better find a new one or I doubt your company - which exists almost solely due to word of mouth and customer recommendations - will exist by the end of the year.
I understand James has been shafted by Enta, and I feel for him, I really do, but at the end of the day I pay ADSL24 for a service and that service is currently severely below my expectations (as well as borderline useless at the weekend).
Any problems between ADSL24 and their supplier are exactly that, their problem, not mine. If, for example, I ordered something from Amazon and they failed to deliver or delivered something unfit for purpose, I wouldn't give two hoots if it was their supplier at fault, I would expect Amazon to resolve the problem in a timely fashion and keep me informed throughout. The same goes for any company I deal with, I just don't care about your supplier issues, that is for you to sort out, and in the mean time I expect to be kept in the loop.
Last weekend was terrible. This weekend was worse. At the end of the day the service is no longer fit for purpose and ADSL24 really aren't providing any useful information or giving any sort of impression that things will ever get better. In fact the only post I saw from them all weekend was to tell people to stop moaning and to make a veiled threat that the forum would be closed. Not the great service I joined for.
In summation, stop blaming Enta (even if it's their fault) and start sorting this stuff out. If your supplier can't provide a decent service, you'd better find a new one or I doubt your company - which exists almost solely due to word of mouth and customer recommendations - will exist by the end of the year.
That's fair enough comment. But some people as treating this like a life or death event and even I have taken it abit to far. It's just broadband. Listen, there are people with small kids around the world living with fk all. Drinking dirty polluted water, have no food, legs blown off by landmines, starving to death, eating off rubbish tips. Lets get this in prospective here. If you not happy you can move to another ISP.It's not the end of the world. Sometimes we forget how lucky we all are. Those poor people have no choice but to put up with it. Hope you see my point.
the-bruce
09/02/2009, 19:08
Those poor people have no choice but to put up with it. Hope you see my point.
Yep most definitely :rolleyes:
Brucey
xxxxx
MAC Requested and used today. I've been with adsl24 for just over two years now. It's with sadness for me personally that it's come to this. The James's have been excellent. Customer support has been second to none. Thanks guys for all your hard work! I can't justify paying the money to Entanet anymore. It's only going to get worse once the new packages kick in.
If at any point in the future you change your wholesale provider I'll be back like a shot :)
Transmit This
09/02/2009, 19:54
Any problems between ADSL24 and their supplier are exactly that, their problem, not mine. If, for example, I ordered something from Amazon and they failed to deliver or delivered something unfit for purpose, I wouldn't give two hoots if it was their supplier at fault, I would expect Amazon to resolve the problem in a timely fashion and keep me informed throughout. The same goes for any company I deal with, I just don't care about your supplier issues, that is for you to sort out, and in the mean time I expect to be kept in the loop.
Well Said, Couldn't have worded that better myself.
I telephoned ADSL24 at 4.40 PM to try and get an issue resolved. I was kept on hold for 20 minutes, then got a recording, just turned 5.00 PM, telling me to phone back later, before being cut off. Not good. :(
DJGuardy
09/02/2009, 20:16
I telephoned ADSL24 at 4.40 PM to try and get an issue resolved. I was kept on hold for 20 minutes, then got a recording, just turned 5.00 PM, telling me to phone back later, before being cut off. Not good. :(
Sorry, what? The guy who started the 'Happy Customers sign here!' thread just signed the UNHAPPY customers thread? :p
Just kidding my friend, that does sound pretty bad...I'm starting to think that Enta isn't the only group responsible here...I do now wonder if the James' are really pushing for change...
Harsh times.
I telephoned ADSL24 at 4.40 PM to try and get an issue resolved. I was kept on hold for 20 minutes, then got a recording, just turned 5.00 PM, telling me to phone back later, before being cut off. Not good. :(
Im sure they are busy at the moment with many irate customers.
cyclonus10
09/02/2009, 20:19
I telephoned Support at 4.40 PM to try and get an issue resolved. I was kept on hold for 20 minutes, then got a recording, just turned 5.00 PM, telling me to phone back later, before being cut off. Not good. :(
people on here have had identical problems on here, get the feeling that there isnt enough staff to cover all the phone calls coming in. or just simply not enough staff.
credit crunch hitting everyone remember. cutbacks have to be made, corners need to be cut and the consumer sees the level of service, disappear.
DJGuardy
09/02/2009, 20:25
That doesnt have to happen though. This from the ThinkBroadband forums...
http://forums.thinkbroadband.com/showthreaded.php?Board=entanet&Number=3567769&view=collapsed
The guys at Aquiss are there writing scripts measuring overall bandwidth usage on certain nodes of a sample of customers trying to measure necessary capacity changes...and what are ADSL24 doing? Making a shiny website.
Oh, win to ADSL24 obviously.
I telephoned ADSL24 at 4.40 PM to try and get an issue resolved. I was kept on hold for 20 minutes, then got a recording, just turned 5.00 PM, telling me to phone back later, before being cut off. Not good. :(
When I phoned them yesterday they told me to call back in a few days :D That's because it takes 72 hours for my IP profile to reset (what can I say, yesterday WAS the third day so that was a puny excuse :rolleyes:)
Putting that aside, I only had to wait 4-5 minutes (though the automated voice was telling me every 30 secs that I'm the first in line and the next available staff will come to my aid). Will phone them tomorrow morning to say that it's been 5 days, it's high time to do sth to my IP profile. Though I used my MAC code last weekend, I'm still paying for their service.
pcmaczone
09/02/2009, 21:58
Im sure James is busy trying to get this sorted out. I'm pritty sure he is not staying away from here on purpose whilst his business is taking a hit. What would you do in the situation? Not easy when Enta are screwing things up.
I would do what I do with all my customers...I run a small hosting business by the way. When there's something like an outage or server issue that will affect my users I let them know what's going on and I keep them updated. That's what they are paying me for. They understand there are things that are outside my control but they still appreciate being kept in the loop. Of course I don't have thousands of users, just 267 at the moment, but the principal is the same. People have a heck of a lot more patience if they feel like they matter and you keep in touch with them.
I really feel for James, really I do. His business is taking a hit and his reputation is suffering through something that is completely outside his control. However, we are all paying customers and we would like the service we're paying for. Some say why don't you just leave? Well I guess because ADSL24 has been a great ISP and we're reluctant to jump ship but, there is a limit on how long you can rely on good will and I think many of us have just about reached that limit.
I hope ADSL24 manage to weather this storm and things do improve. If things do turn around I am sure many of us will come back but for now, I have to move on.
WhiteShadow
09/02/2009, 22:11
I would do what I do with all my customers...I run a small hosting business by the way. When there's something like an outage or server issue that will affect my users I let them know what's going on and I keep them updated. That's what they are paying me for. They understand there are things that are outside my control but they still appreciate being kept in the loop. Of course I don't have thousands of users, just 267 at the moment, but the principal is the same. People have a heck of a lot more patience if they feel like they matter and you keep in touch with them.
I really feel for James, really I do. His business is taking a hit and his reputation is suffering through something that is completely outside his control. However, we are all paying customers and we would like the service we're paying for. Some say why don't you just leave? Well I guess because ADSL24 has been a great ISP and we're reluctant to jump ship
Absolutely bang on the nail there.
Will phone them tomorrow morning to say that it's been 5 days, it's high time to do sth to my IP profile. Though I used my MAC code last weekend, I'm still paying for their service.
The problem with my IP profile has been resolved at 19:15 today (after four and a half days) and is now back at 8Mb so thanks for that. It's a bit better now than it was before (500k :D) but still far from 8000kb.
http://www.speedtest.net/result/407804326.png (http://www.speedtest.net)
scotsmist
09/02/2009, 23:50
I am now signing this thread too, things are certainly not for the better despite assurances they would be and four weekends is more than long enough to step up the bandwidth. I may be paying for my peak time and getting off peak for free but the writing looks to be on the wall. I too am very disappointed from the lack of response here from adsl24 and even more disappointed that the evening capacity seems stuck at that required for daytime use (and an apparent temperamental ALT thrown in for good measure). The new packages are not an incentive to stay and there are a lot of reasonable comments in this thread that I can't help but agree with. I could quote them but its not going to make any difference. Speed has went from unusable at weekends to barely usable sometimes - they might as well give us all 1000 MB of bandwidth in off peak for all the good it would do us anyway with the speeds available (to me at least, can't speak for everyone but am not alone obviously). The two James's should be jumping all over this forum, answering all threads frequently each day not looking like they are burying their heads in the sand (again just my own feeling) not to mention threatening to close the forums because some of their customers are raging with them and feel the need to express their frustration directly or indirectly at those causing it or selling the service on.
I am done moaning, thanks for taking the time to read my comment, hope it doesn't spark a flame and good luck to everyone who is researching alternative ISP, there are plenty to choose from, if those leaving spread out there won't be too much of a burden on them and enta may then just be able to provide okay speeds to all their customers and still cut costs as they apparently seem to be trying to do at this time.
PS weekends should be peak time too. I know some posters dispute they should not be blamed for using all of their advertised bandwidth but I am too much of a realist to know when I am being told that its not possible to actually deliver it to everyone at the same time and the more users there are the less there is for everyone. I do however expect the same level of service we had before the change over and despite the teething problems and (in my opinion) foolish mistake of moving us all over at the same time, four weeks is a long time to wait and still not get the same speeds we had before the changeover (speaking again from my own experience).
PPS A good business isn't measured just by how well they do or how they fare when times are good, but also how they cope at times like this when things are not good (again only speaking for myself here, not everyone).
Just to emphasize that my comments are mine alone and I am not speaking for anyone else, not intending to be generalising but not wanting to sound as though the problems are mine alone. I have not had any problems with speeds, service or support since joining. I am very close to the exchange and have always had fast speeds day, night and weekends until this change over.
Its late (for me lol), goodnight.
:( very unreliable connection...not happy :(
four weekends is more than long enough to step up the bandwidth.
Come to think of it, four weekends - or rather, 20 working days - is exactly how long someone from Enta said it's supposed to take to increase node bandwidth. I do think I saw an improvement in the Edinburgh node on the graphs yesterday, having previously been one of the worst hit nodes, so maybe things are looking up at last: the node was maxed out for a few hours during the night, much as the Centrals used to be, but we should have had full speed the rest of the time.
IOW: Yippee, we're finally just about back to where we were a month ago, but with a service downgrade coming our way next month. Hm.
calusari
10/02/2009, 14:17
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 8128 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 3668 kbps
Speeds were diabolical for a few days after changover but have now settled at a useable 3.5Mbps during the day but it drops well below 2Mbps in the evening and off peak making streaming video pretty shaky and isnt the 6Mbps+ I was getting nearly constantly except for just after the 22:00 off peak watershed before christmas.
7-30 PM and sheffield node is up in the red , 99.34% no wonder everyones complaining :(:(
7-30 PM and sheffield node is up in the red , 99.34% no wonder everyones complaining :(:(
Also 7.20PM is PEAK time so the its quite clear there is not enough Bandwidth.
If heavy users are the culprit , why have Entanet not just cancelled their contracts? If Heavy users cost Entanet why keep them as customers?
Also 7.20PM is PEAK time so the its quite clear there is not enough Bandwidth.
If heavy users are the culprit , why have Entanet not just cancelled their contracts? If Heavy users cost Entanet why keep them as customers?
Because,if they pay for 30/300,then in theory they are entitled to have 30/300
(says the one who only uses about 5 GB a month!)
SteveRoebuck
12/02/2009, 12:18
I to am on the Sheffield node and by the time I get on during the evening my internet is almost useless and voice comms are a non starter.
As I have just paid an invoice, Etna have 1 month to sort it, my mac is requested and I will use it if service doesn't improve.
ChainsawUK
12/02/2009, 22:46
Jeeze im so fedup of this damn isp now, nothing but crap speeds and lag and disconnects from game servers.....zzzz
Was only a matter of time before this went from the best to the worst isp in the uk :(
Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7936 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 1749 kbps
Tracing route to www.adsl24.co.uk [84.234.16.39]
over a maximum of 30 hops:
1 * * * Request timed out.
2 46 ms 45 ms 46 ms lns05.the.dsl.enta.net [78.33.38.42]
3 46 ms 46 ms 44 ms gi4-11.telehouse-east3.dsl.enta.net [78.33.38.41]
4 48 ms 45 ms 45 ms te5-2.telehouse-east.core.enta.net [62.249.192.121]
5 46 ms 45 ms 45 ms te5-4.global-switch.core.enta.net [87.127.236.82]
6 45 ms 52 ms 46 ms te5-3.telehouse-north0.core.enta.net [87.127.236.41]
7 * * * Request timed out.
8 46 ms 52 ms 46 ms ge-4-13_ge-4-14.cat1.sov.lon.as29131.net [87.117.211.10]
9 46 ms 45 ms 45 ms 83.142.224.34
10 47 ms 46 ms 46 ms adsl24.co.uk [84.234.16.39]
Trace complete.
Fornowagain
13/02/2009, 00:01
Even with the Sheffield node showing 85%-90% I'm still getting silly speeds here from about 4PM onwards. It'll slowly get faster after 4AM till its back to 7000kbps.
http://img8.imageshack.us/img8/3898/39211409nz8.jpg (http://imageshack.us)
smithcomputers
13/02/2009, 09:26
9.20am sheffield at 89% and I am only getting 1.5m on a 6000 profile. Last night it was down below 1/2meg and now still not recovered. Is this getting worse?? was having no issues during the day but this is not good.
Mike...
the-bruce
13/02/2009, 09:34
9.30am and check my speed @_@
The Edinburgh Node is almost full capacity ..
Just in time for the week end, thats just terrific.
Brucey
xxxxx
smithcomputers
13/02/2009, 09:44
Yes and now the node checker is off line.
Very conveniant!!!!!
Mike...
Well!! it`s friday again and i is here waiting for my net go be gone untill tomorrow, just like it did the last 2 fridays. But this time if the node falls over AGAIN i`ll be getting a mac on sunday and be gone as soon as i can. Srry but it will be to much if i get internet lose for a 3rd weekend running...
infinity5500
14/02/2009, 17:10
Yep weekend is here and speeds are poor then again they are poor anyway
Transmit This
14/02/2009, 17:19
Another weekend with very bad speeds.
Is ADSL24 even bothering to do anything anymore?
Are they talking to Entanet? whats the result - oh yes poor speeds
Just to make all you unhappy customers feel a bit better about your subscriptions. The finance team sure arent slacking off any, I canceled my direct debit and within 2 days I get a letter in asking me to re-allow the direct debit or allow for credit card transfers. This is all for £3 :D
Now seen as I spent quite some time with ADSL24 and also read quite allot in these forums I got the impression the only thing anyone cares about is money, customer service is the worste I have experianced. Now I will wait and see in detail what this £3 bill is for and with baited breath I look forward to the provided evidence that I was receiving a service, perhaps its a full months payment and ADSL24 decided to do the CORRECT thing and subsidise people for being shafted by them. Or perhaps its a £3 bill for a months usage , because £3 worth is all I got and is all allot of people are still getting.
The only sign of life I have seen from ADSL24 staff in these forums is James moaning about the swearing.
Way to go James :p perhaps you need to go on a course for customer service.
Count me in also, Edinburgh node, sub 1mb mmmmmmm nice all for the discounted rate of 20quid per month, hahaha
Signed. Getting silly now, 20 quid a month for worse speeds than I could get for less than a tenner from Sky or O2.....
cubik
I did a speed test yesterday on speedtest.net, and the best I could get was about 1400kbps.
Today however I get this:
http://www.speedtest.net/result/411329239.png (http://www.speedtest.net)
Amazing.
All it goes to show that my speeds are up an down like the proverbial yo yo.
cootcee64
15/02/2009, 10:24
i think a lot of people will be jealous with you AORman posting such high speeds as that :)
9-30 AM
http://www.speedtest.net/result/411313906.png (http://www.speedtest.net)
11-30 AM
http://www.speedtest.net/result/411358346.png (http://www.speedtest.net)
and dropping :P
4-30 PM
http://www.speedtest.net/result/411494524.png (http://www.speedtest.net)
FastShow
15/02/2009, 12:23
The only sign of life I have seen from ADSL24 staff in these forums is James moaning about the swearing.
Way to go James :p perhaps you need to go on a course for customer service.
This is what's frustrating me the most - the ADSL24 guys have just completely gone to ground, and like you say, the only time they come out is to moan about people's posts rather than addressing the problem in any way.
I am only still with ADSL24 because of the great service I've had in the past, but it's easy to provide good service when things are going well and no-one is moaning; the true test is when things go wrong and the brown stuff hits the fan, and as far as I'm concerned, ADSL24 are failing that test miserably right now.
You'd better get in here and make some sort of statement soon if you want to have any customers left, there are 1700 posts and counting on this forum alone from people getting very wound up at the terrible service being provided right now. ThinkBroadband doesn't paint a pretty picture either.
i hope James/ADSL24 make a statement Soon
________
Arlington Assembly (http://www.chevy-wiki.com/wiki/Arlington_Assembly)
WhiteShadow
15/02/2009, 12:37
there are 1700 posts and counting on this forum alone from people getting very wound up at the terrible service being provided right now. ThinkBroadband doesn't paint a pretty picture either.
Maybe it's time for everyone who is unhappy to indulge in a spot of 'Turboing' ...... Give the 'big guns' over at Enta some grief, first hand.
staticshock
15/02/2009, 13:21
Maybe it's time for everyone who is unhappy to indulge in a spot of 'Turboing' ...... Give the 'big guns' over at Enta some grief, first hand.
Good idea but how and of those 1700 posts how many are from different People
This is what I just got now:
http://www.speedtest.net/result/411436911.png (http://www.speedtest.net)
As you see its gone down a bit, then tonight it'll be slower still.
staticshock
15/02/2009, 18:01
This is what I just got now:
http://www.speedtest.net/result/411436911.png (http://www.speedtest.net)
As you see its gone down a bit, then tonight it'll be slower still.
Happens same to me 2.5meg on Sunday morning 1.5 sunday evening same on Saturday every weekend the same
I only get 3 to 3.5 tops any way but I would like that all the time not just some of the time.
I have been here a long time now but things are getting worse
Trouble is is it better the devil you know as I have no LLU and like to D/L a bit and game
I do D/L but not as much as the big boys probably 40/50 giig on a hard month but it is a struggle now perhaps that is what they want.
It must be so frustrating if you have 6.5 meg and lose nearly all every weekend
Been looking around but really not sure what to do
Looking at Sky anybody heard what they are like
What constitutes fair usage???? that is the key thing
Transmit This
15/02/2009, 18:02
http://www.speedtest.net/result/411540803.png (http://www.speedtest.net)
If enough of us Complain to Entanet, at least it will make sure they are aware of the extent of the issue.
cootcee64
15/02/2009, 18:23
what is turboing?
ent*** needs a bazooka mate
staticshock
15/02/2009, 19:24
Reading through some of the comments on DSL Zone all entanet retailers are getting a slagging
one comment was
"Gone to hell in past year: asked for my MAC code and they said they'll disconnct my ADSL in 48 hours - Why ? I am paid up in full for the next 2 weeks ! This is terrorism !"
Under ADSL24 they mention the distinct lack of communication from staff and the lack of discussion in main forum about 24 this is down to staff here running DSL zone if i am not mistaken??
I feel sorry in one way for the staff as it is down to entanet that we all have problems, but they have to see our point and at least try and reply to the comments even to say "sorry nothing we can do it is out of our hands"
Or are Entatwat sorry entanet stopping them??
Would be nice to think it will all settle down but will it??
Looking around the case will be if you D/L even at medium amount (30meg -50Meg) then you will have to pay more money in the future.
Any thoughts on my last line
Transmit This
15/02/2009, 20:36
Intrestingly looking at my Bandwith usage over the past months, I have not been using much of my Peak 30GB (30/300) allowance.
Obviously in the future when these new packages come in, everybody will be squeezing the last drop out of the peak times (assuming the speeds are as advertised) So I imagine that Peak times will actually slow to a crawl.
Entanet have to have bandwith to cover that...I can see this costing them more than they thought
Sign me in, awful and near un-useable tonight, massive pings
infinity5500
15/02/2009, 20:47
Im signing this also. This is not acceptable for the amount we are paying you each month.
I decided to purchase Left 4 Dead on Steam today as it's 50% off this weekend and I have been waiting on the download to finish all day, trying to download a full game at 100kb/s and under is painful (I have a full 8128 sync).
The Edinburgh interconnect badly needs upgrading it seems to be the most highly utilised the majority of the time. In fact all bar the two London ones probably need upgrading.
I'm just praying O2 LLU enablement on my exchange on the 28th of this month isn't put back yet again.
staticshock
15/02/2009, 22:27
I decided to purchase Left 4 Dead on Steam today as it's 50% off this weekend and I have been waiting on the download to finish all day, trying to download a full game at 100kb/s and under is painful (I have a full 8128 sync).
The Edinburgh interconnect badly needs upgrading it seems to be the most highly utilised the majority of the time. In fact all bar the two London ones probably need upgrading.
I'm just praying O2 LLU enablement on my exchange on the 28th of this month isn't put back yet again.
LMAO I did it last night and took me ages due to only getting 175kbs
But the game is well worth the wait lol,, though it`s the only thing that is :(
abuelito
15/02/2009, 23:25
Interesting quote I found on the Status Page of another ISP:
We appreciate that yesterday's outage was very inconvenient, and even though it was fixed well within our target fault repair times we have decided to provide a free peak usage allowance top up as a good will gesture.
Are we ever likely to see something like this from enta?
WhiteShadow
15/02/2009, 23:26
Good idea but how and of those 1700 posts how many are from different People
Quantity is not a factor, although a good 10% of those 1700 would hopefully get noticed.
what is turboing?
ent*** needs a bazooka mate
Love your bazooka comment :D
"Turboing, essentially, refers to the actions of a customer who goes around the normal technical support process by contacting a senior person in the chain of command".
In other words contacting, say the CEO/ MD of a company as opposed to frontline customer services. In days gone by, it used to be known as 'going straight to the top'
Transmit This
15/02/2009, 23:39
Interesting quote I found on the Status Page of another ISP:
Are we ever likely to see something like this from enta?
Which ISP is that? - would like to add proper ISP's to my list of places to go to next, and that one sounds like they care
ChainsawUK
15/02/2009, 23:41
Which ISP is that? - would like to add proper ISP's to my list of places to go to next, and that one sounds like they care
Umm...in the beginning, ADSL24 were like that too, like all good ISP they turn to sheeit after a while so dont go counting on that other ISP being anything different.
abuelito
15/02/2009, 23:48
Which ISP is that? - would like to add proper ISP's to my list of places to go to next, and that one sounds like they care
They'e a small, niche ISP; their packages wouldn't suit everyone and I wouldn't want them flooded. They're on my shortlist if things don't improve here soon. If you're really interested send me a PM.
WhiteShadow
16/02/2009, 12:29
Interesting quote I found on the Status Page of another ISP:
Are we ever likely to see something like this from enta?
I was naive enough to wonder the same after the 2 recent major outages affecting those of us on Sheffield Node........ Not so much as a jelly bean, so far :o
After looking at ADSL24 "new but not really very good at the moment web page" I notices this in real big letters and I quote...................
ADSL24 are an open. honest and no nonsense provider.
end of quote........ Is someone taking the micky here or do they think that's what they are? Seems rather inappropriate in this present state of lousy connections and outages!
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