New Office Packages Free Off-Peak Times?

[toaster]

Which of the following is correct?

http://www.toaster.adsl24.co.uk/images-forum/Office-fea.jpg

or

Free extra allowance
As well as the standard monthly allowance, any usage between 12am and 8am weekdays and all weekend is completely free and does not count towards your normal monthly allowance. Due to the nature of this you should expect to see lower than normal speeds at busy times in some areas during this free period, however this should not affect any browsing, gaming, VoIP or other latency critical applications as the network is managed to ensure that ping times and latency is always low and packet loss is prevented.

:s

[neelie]

Looks like the first

2.4 Allowance times and prioritisation

When is the monthly allowance used?
The monthly allowance is only used during specified allowance times. Outside of these times usage is uncharged but no service guarantee is provided and the ALT (Anti-Loss Tool) may be utilised during these times to ensure bandwidth availability for all users. See section 3 for more information on the ALT.

What are the allowance times for Business packages?
Monthly allowance for all Business packages is used between 08:00hrs and 20:00hrs Monday to Friday. Outside of these hours usage is uncharged.

What are the allowance times for Family packages?Monthly allowance for all Family packages is used between 08:00hrs and 00:00hrs Monday to Friday. Usage outside of these hours is uncharged.

When do Business package users receive priority?Business user’s traffic is prioritised between 08:00hrs to 20:00hrs Monday to Friday if the ALT is in operation to ensure bandwidth availability.

When do Family package users receive priority?Family user’s traffic is prioritised during the period of time when Family users are in their allowance time period and business users are in their uncharged usage time period. This means that Family user’s traffic is prioritised between 20:00hrs and 00:00hrs Monday to Friday if the ALT is in operation to ensure bandwidth availability.

What does the ALT do?At times of traffic congestion the ALT works to optimise bandwidth availability for the majority of users. For more information see section 3 of this FAQ.

https://billing.enta.net/custFAQ.pdf

[toaster]

Thanks for that.

James, you need to change the wording on the new Business package page!

[cliff]

Which of the following is correct?




Free extra allowance
As well as the standard monthly allowance, any usage between 12am and 8am weekdays and all weekend is completely free and does not count towards your normal monthly allowance. Due to the nature of this you should expect to see lower than normal speeds at busy times in some areas during this free period, however this should not affect any browsing, gaming, VoIP or other latency critical applications as the network is managed to ensure that ping times and latency is always low and packet loss is prevented.

:s

The above refers to the 'New Home Packages'. This package has priority over 'The Office Package' between the hour's of 8pm till midnight

[cliff]

http://adsl24.co.uk/broadband/office/new/

Are you looking at the details in the above link?

Seems like the details about "Top-up Information, needs to be amended also

[toaster]

Yep was looking at that.

So do top ups roll over or not on new Office packages?

[James]

I have updated the page. The top-ups are exactly the same on all packages, as is the per GB option too.