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View Full Version : Interleaving Order not Completed

robaltech
15/01/2007, 03:29
Still waiting for interleaving to be switched off - been ordered since 19th December. Enta have apparently resubmitted the order manually to BTW but nothing has happened. I'm hoping to get my target snr put back down to 6db as well, but if Enta can't sort the interleaving issue out then I can't see much hope of getting the snr sorted!

Brian, can you chase them up on my behalf please? it's going on a bit now.

Thanks.
Realist
15/01/2007, 09:25
On my screen it says: Interleaving: No

Which means its turned off but I know Entanet and BT are having a few problems with it but I will chase it up for you.

Regards,
Ircsum
15/01/2007, 10:28
I had similar problems a few weeks back. The initial request showed "order completed" by BT but it took a second request from Enta to actually get the job done.

I was then left with the problem that my profile didn't bounce to 7150, despite synch on every occasion on Fast @ 8128. Profile is still 6500 from the previous interleaved synch of 7616, so I've asked Enta to see if they can get BT to sort it.

Wouldn't it be great if BT's kit actually worked? :D

Ircsum.
tboorman
15/01/2007, 10:41
Has anyone actually managed to get BT to reduce their target SNR?
robaltech
15/01/2007, 16:12
Has anyone actually managed to get BT to reduce their target SNR?

Yes I did in fact Tim, last summer to be precise (after bad thunderstorms drove the snr up). Whether or not it will get done again is another matter; I'm considering going back to a fixed rate anyway - the only factor preventing me move at the moment is that I don't want to lose the faster upload speed.

And thanks Brian for your reply & your efforts; I know Enta are showing the job as complete & that the problem is wholly one between Enta & BTW.
tboorman
15/01/2007, 19:21
Hi Rob,

Was that Entanet who did that for you, or another ISP?
robaltech
15/01/2007, 20:13
Enta did that for me Tim, I was with Freeola then.

Rob
tboorman
15/01/2007, 21:40
Thanks Rob. I might ask Brian to try getting that done for me.
Realist
15/01/2007, 21:56
Request has already been forwared to Entanet to bend BT's arm.

Regards,

Thats a total of 101 stars today LOL :)

Thanks Rob. I might ask Brian to try getting that done for me.
bigyin
15/01/2007, 21:58
Request has already been forwarded to Entanet to bend BT's arm.

Regards,

Thats a total of 101 stars today LOL :)


so i can start putting in request now so when i move over you will have it all set up for me :P
Realist
15/01/2007, 22:00
Hold on there now tiger, woowwwwwwwww!

Customer first, favours after :)

Regards :)

so i can start putting in request now so when i move over you will have it all set up for me :P
tboorman
15/01/2007, 22:07
Request has already been forwared to Entanet to bend BT's arm.

Regards,

Thats a total of 101 stars today LOL :)

Hi Brian,

I think a target SNR of 6 dB would be too low for me, but hopefully 12 dB would be fine.

More stars on the way ;).
Realist
17/01/2007, 14:17
We have been informed that we cannot request this until your account is active.

But I will look into this in a few days time.

Regards,
tboorman
17/01/2007, 14:38
We have been informed that we cannot request this until your account is active.

But I will look into this in a few days time.

Regards,

OK, thanks Brian.