View Full Version : High Bandwidth User Flags
rolfharris
01/04/2009, 16:59
I just noticed on the new Interconnect/Status checker page that I have been flagged as a "naughty boy" or in Enta language "You have been marked as a high bandwidth user on 1 day(s). If this number is 5 or more you will be affected by the high bandwidth user ALT settings.".
Why is this happening when I am still currently on the old package Office45 and am nowhere near my bandwidth limits? Another sign of Enta's poor treatment of customers or a simple mistake?
petehall
01/04/2009, 17:13
Enta brought the new thingy in early because they are inept. (http://adsl24.co.uk/forum/showthread.php?p=84861#post84861)
Pete
rolfharris
01/04/2009, 17:26
I see, thanks for the link. I knew Enta were a shower of unmentionables but I didn't think they were so far gone, a shame they may well take ADSL24 down with them.
I guess I'll be using my MAC I requested just in case then. Download 2gb and a High Bandwidth Flag? Dear me. :rolleyes:
Looks like I jumped ship on my home connection just in time. 1.3GB for a high use flag? Jesus.
Gazanimal
02/04/2009, 15:02
I've been flagged for one day.
Upload & download totalled 2.46gb, downloading game updates/maps & HAWX demo.
I've used Total Peak -12.62 Total Off-Peak 35.69 this month at present, although I'm just patching Lord of the Rings Online with it's latest 600mb patch so I expect to be flagged for that. I'm still on the 30/300 package.
The downloads were even done in the early hours of the morning too, to avoid any speed/congestion issues.
It's a joke & really starting to pee me off. At this rate I'll be requesting my MAC sooner than I thought.
Just wait till the next major sporting event when Iplayer or it's equivalents will get hammered 14hrs a day, remember the last Olympics? Anything over that usage will almost certainly get you a flag :p
I will try my best to join the 'naughty boy club'
I have a few progs that need updating, so if i leave it running i might get my monies worth today by 2am tomorrow.
The 1st flag i get and i'm away from this shambles, enta couldn't run a pi$$ up in a brewery
rolfharris
02/04/2009, 16:10
My "naughty boy" flags have now been removed, whether intentionally or not though I have no idea. Very kind, considering I should still be on the old system for a week. :rolleyes: Hopefully they will be removed for those of you that are going to stay with ADSL24 and ride out the Entanot storm. I however am getting the MAC out of here. ;)
where do i find the interconnet / status page?
where do i find the interconnet / status page?
Try http://adsl24.co.uk/networkstatus/
But there is a problem.;)
ta, but that just tells me which node im on, no data regarding high usage or not....
I said there was a problem
This is because Entanet's network status servers now limit our site to only 1 login per minute, so if someone else has looked at the network status page in the last minute it won't work for anyone else. Bummer. I'm going to talk to them about this tomorrow to see if they can whitelist our server IP.
Copy and paste this address and substitute your username and MD5 hash of password:
http://noc.enta.net/centralpipe/?un=USERNAME@adsllogin.co.uk&pw=MD5HASHOFPASSWORD
MD5 hash your password here: http://hash-it.net/
WTF:
"You have been marked as a high bandwidth user on 1 day(s). If this number is 5 or more you will be affected by the high bandwidth user ALT settings."
I class myself as a under average user, using around 5gb per month peak time, and probably 10gb off peak.. How the £$%% can I already have been marked for 1 day? Does nobody else use the net???????
What is the point the this marking system if joe-under-average gets marked? There is no hope for high bw users then.. shit.
I have been holding off finding a new provider, but this is it, im off, "high bandwidth user my behind" - I hardly the damn thing.
edit: Im on the 30gb package, does that not count for anything? I use less than 20% of my allowance.. Jesus!
The ALT doesnt make sense theres 300GB available for off peak, if theres no chance of getting near the 300gb mark without being flagged whats the point in saying 300gb available, seems like false advertising to me?
I got flagged for downloading 1.7gb yesterday, in the package ive paid for i can use up to 300gb if i want to or so i thought? :(
To be honest I think the system is buggered and they know it's buggered. A few people in another thread have had their flags removed.
I pay for 30 GB a month,and should be able to D/L every k/b of that with no penalties.
I'm a monkey's uncle if i dont get a 'naughty boy' flag tomorrow.:cool:
Only 17 days left of this trash.
1 bad boy flag for 2.62GB on 2/4/09...not able to watch streaming media now without being penalised!!
buster1967
03/04/2009, 09:15
just got one now and the node is at 40.3% what a joke this is. Its a damn disgrace getting flagged when you are using what you have paid for surely it is illegal what Enta are doing.
Christ this is worse than Pipex and that is saying something. Ive noticed nobody in charge has been around when people started to complain about being flagged. Is this just a coincidence or did they know this was going to happen so didn't bother coming on.
I beat you i downloaded 1.34 in offpeak last night, now i have another flag.
buster1967
03/04/2009, 09:51
But mine was when the node was at only 40.3% at Peak time a time iam paying for.
This is going to end very badly for enta,and adsl24.A real shame.
buster1967
03/04/2009, 10:04
It just beggers belief that you can get flagged in peak times a time that you are paying for.And for this so called free time its a joke a total joke.
Enta are being greedy and it will cost them in the long run but it also will cost their resellers who will lose countless customers.
buster1967
03/04/2009, 10:13
Just checked on the thing that you see if you have been flagged and for some reason it is saying i got flagged on Thursday, 2nd April 2009 which could have been the so called free time.
Thing is IF customers think they will be flagged whats stopping them using a massive amount in the free time and i dont mean 1 or 2 gb.
Ive noticed nobody in charge has been around when people started to complain about being flagged. Is this just a coincidence or did they know this was going to happen so didn't bother coming on.
Maybe they've been flagged so much that their access speed has been reduced to the point when they simply can't get on to the forum!
I just got flagged for downloading Vista SP1 & XP SP3 overnight....
It beggars belief....
buster1967
03/04/2009, 11:44
I just got flagged for downloading Vista SP1 & XP SP3 overnight.
Well that is nothing short of a disgrace macanix. Christ its a sorry state of affairs when you cant update your pc when it needs done.
Cant even get in to check whether a naughty boy or not.
So same again today and the day after, throttle me it wont make any difference- cant take what you aint got and thats speed!
In all fairness excluding the lag best its ever been 1.25Mb, poor show Enta passed you twice this morning.
Cant even get in to check whether a naughty boy or not.
So same again today and the day after, throttle me it wont make any difference- cant take what you aint got and thats speed!
In all fairness excluding the lag best its ever been 1.25Mb, poor show Enta passed you twice this morning.
As you passed by them perhaps we should stand outside with placards;)
Its the oriental building set a fair way off the road and in between a guard in his hut. The 3rd Mitac assembly was up there in 96, old Fruit of the Loom warehouse- big.
Passed 4 times today within 100 yards.
Might have a drive past next week see if they still park on the road, if not that tells you something!
Cant see from motorway either way other side to Ricoh.
Finally got in to the interconnect/status IE8 wouldnt have it and still wont. FF no prob today.
Gobsmacked- between 3pm yesterday and just after 10pm constant download in peak not less than 1.8Gb. No naughty boy flag, i really wanted one:cool:
The system has had initial problems and certainly a lot of users incorrectly marked for downloading low amounts which the systems guys are looking in to.
Jon, Bought a Mitac from them some years ago. Sold it to Daws Computers when they were in Humbers.
We shall see soon how many cars are ther eh!
marked for downloading low amounts
As Bad Boys are those in the top 5% of downloaders - it's blinding obvious that *low* amounts will eventually be regarded as high usage. Apparently Enta have already lost a lot of customers, it's no surprise low bandwidth users have soon found themselves in the top 5%. Blaming the system setup doesn't wash.
Until this nonsense started, I was under the impression only F1 had rulz that changed overnight.
Plusnet did too. They went one better though, they changed the rules, then backdated them 3 months, so a few people were penalised for not having 90 days of foresight. Now that's a real company. :D
Is this a new record? I got my second flag on friday for downloading 0.18gb peak time, and 0.46gb off peak...
This is not even funny any more..
It will be interesting to see come next weekend and alot of people will reach 5 flags.
cloudy73
05/04/2009, 10:51
3 flags!
James, you need to get this resolved soon as please as my ISP.
Your between a rock and a hard place right now, I understand that, but very very soon, you will also lose you customer base.
Please.
the-bruce
05/04/2009, 11:08
HA ive just been flagged for downloading 4 gig yesterday ...
Im not a heavy user, but being penalized like this isn't on :(
Brucey
just got flagged for downloading 2.9gig ..
Seriously if this keeps up then im just gonna bugger off to some other isp. This is ridiculous, whats the point in offering "unmetred" bandwidth, if all your gonna do is flag people for USING it -.-
cloudy73
05/04/2009, 12:01
I know exactly 1 of my flags;
Visual Studio 2008 30 day demo. 3 Gig.
It's pathetic.
(Note - ADSL24 now 7th on DSLZONE - watch it drop even more!)
This is beyond a joke and is inequitable. I'm beginning to wonder if it's even legally defensible (though I don't know enough about it to be sure.)
In this thread we have figures as low as 1.3Gb raising flags (technical problems are not an excuse unless you're completely incompetent. Oh, wait, we're talking about Enta here aren't we.)
In another thread (http://adsl24.co.uk/forum/showpost.php?p=85467&postcount=12) a user downloaded nearly 11Gb in a day and didn't get a flag. I used about 7 Gb the same day and got a flag.
This is extracting the urine. Unless and until the resellers take a stand against Enta it's going to end up with people moving elsewhere in short order.
I'm giving it a month, if it's not changed in that time, I'm off.
buster1967
05/04/2009, 17:18
"unmetred" bandwidth
It isn't though it is Free Allowance but i know what you mean. I think ive had the slowest speeds ive had in a long long time over the weekend.
BlueDanGrp
05/04/2009, 18:02
Like some others I've got a flag for the 2nd April, despite my billing cycle starting on the 5th of every month...
I'd like some clarification on the flags. After 14 days the 2nd of April one should disappear. But if I got another today would the 14 day period reset (they both stay until 14 days from today) or would the first one go 14 days after it was set and the one from today go three days later?
And, are they all dumped at the end of every billing cycle or do they still persist for 14 days?
It already feels like I'm being throttled, I've only had 700kb/sec if I'm lucky since the new centrals, I used to consistently get 830kb/sec :/
Visual Studio 2008 30 day demo. 3 Gig.
The entire free express studio (http://www.microsoft.com/express/download/#download-offline) is somewhere between 700-800mb (can't remember exactly), is the express version missing important stuff or not free for commercial use?
Gooner_UK
05/04/2009, 18:26
This has gone beyond funny now. Just got my second flag today and i haven't downloaded anything, all i've done is watch the btcc stream from itv 4 (watched a hour) and my Son been playing counterstrike source, how the hell is that classed as a heavy user :s
Some people need to get a grip, best speeds (http://www.speedtest.net/result/445540955.png) on a weekend in ages.
Just set your downloads for over night and quit whining.
Just set your downloads for over night and quit whining.
Not really, as the high user flag kicks in during the day aswell, as the ALT is operational during peak times as well - and with 5 flags, which we will all get shortly be the looks of it, we will all get reduced speed allowing Enta to save on bandwidth. Clever by them.
mart the fart
05/04/2009, 19:07
yes may be to clever,wat if many leave, then they will be clever lol
Those of you have received a flag for only a little usage should raise a ticket. James has already said that the ALT system isn't 100% perfect yet. Some users have already had their flags removed that were earned for only a little bandwidth.
The people downloading a gig or two, did you run the downloads at your full achievable speed for the whole time? I managed to download 11gb off peak over 24 hours on Sat, with only a couple of hours going at full speed, the rest of it i slowed my download speed down to around 100-200KB/ps and let it download in the background.
I am on the glasgow node and that seems to have ALT active pretty much the whole off peak time so my top speed won't be as fast as those on a quieter node, but to my benefit it means other people on the glasgow node are hammering their download speed and keeping me out of the top 2%.
At no point has my connection lagged or slowed beyond use.... I am going to ignore ALT and use my package as i have been and if my net slows to an unusable crawl due to the extra bad boy reduction, then i'll have to look at another provider, but untill that happens i think i still have a good deal here at ADSL24.
Not really, as the high user flag kicks in during the day aswell, as the ALT is operational during peak times as well - and with 5 flags, which we will all get shortly be the looks of it, we will all get reduced speed allowing Enta to save on bandwidth. Clever by them.
The ALT is very rarely active during the peak (paid for) periods, the graph below shows the peak and off-peak times for Thurs/Friday highlighted (old 10pm cut off, sorry).
http://img49.imageshack.us/img49/7558/72hrsannotated.png
As you can see it doesn't appear that the ALT even had to kick in during peak time Friday. No ALT = no flags = no drop in speed, people can use the bandwidth they have paid for, exactly how it is supposed to work.
Even in off-peak times the ALT is only for for the first couple hours for most nodes.
Good post, ckupris, however I'd dread to think what would happen if/when the ALT kicks in more often, how many people would get flags then? I got flagged on the Slough node on friday, and from your graph the ALT hardly kicked in, I must have been very unlucky (or the only one downloading at the time), as I managed to get a flag after 400mb (off peak), 180mb peak..
garfield
05/04/2009, 22:51
Some people need to get a grip, best speeds (http://www.speedtest.net/result/445540955.png) on a weekend in ages.
Just set your downloads for over night and quit whining.
AND PLEASE EXPLAIN HOW YOU DO THAT ON A CONSOLE!!
This isn't just about scheduling downloads...
More and more you get content online for download, movies, music etc, XBOX, PS3, you buy the games online and download them....HOW can you do that with this sort of problem!
The stuff you can't schedule you will have to do in peak time and use the bandwidth you've paid for.
Much of the problem could be alleviated if folk who use P2P would save it till overnight. In a sense this is what Enta are forcing people to do by moving the peak period till midnight. It's already had a noticeable effect on the Edinburgh node, the old 10pm crunch has gone and the ALT wasn't needed till after 11pm most of last week IIRC.
I can only expect as more people move over to the new packages thing will get better during the evenings. Jury is still out on weekends though, I've got a feeling the ALT is always going to feature heavily on the weekends.
garfield
05/04/2009, 23:19
So use the peak time allowance, ok, so for example...the new godfather game, say around 5gb download, thats 1/6th allowance gone. Watch a few things on Iplayer, around 400-600mb each.
Maybe download some movies (LEGALLY) 3-5gb each.
Just how are we supposed to browse and check our emails?
It's the grim reality of BTW based internet access; bandwidth is expensive and you average user has a far greater demand than several years ago.
Your current options are move to LLU (if you can), alter your internet usage to suit the packages available or pay more. Simple as that really.
garfield
06/04/2009, 02:44
Thanks, but i don't need an education in internet access, been on it long enough to know my way around!:D
The point being made is that Enta USED to be top of the table, now.....they are sitting at the side of the room waiting for their turn, they USED to be more expensive because they prided themselves in providing EXcellent internet access......now they are just more expensive....and as for allowances, well I am not even gonna start on that
buster1967
06/04/2009, 04:03
Yet people are still being flagged in peak times so you graff means nowt does it. enta are getting what they have wanted customers being too scared to use bandwidth in case they get flagged.
Yet they are still getting paid the same amount by their customers, and as garfield states Enta used to be top of the table in DSL ZoneUK ISP's Rankings now they are sinking faster than the titanic, which will mean customers will leave making Enta possibly charging more because their profit margin will be lower.
We have gone from 300-330 gb pm off-peak to god knows how much less now with people too scared to use bandwidth.
garfield
06/04/2009, 04:42
I REALLY don't get this "being warned/flagged" thing.
You pay for a set amount of bandwidth p.c.m and you use it, its got NOTHING to do with Entanet, your neighbour or your doctors pet dog HOW you use it, if you want to use a 30gb allowance at 1gb per day, or if you want to use 29gb in one day then nothing for the rest of the month, its your business.
Turning around and telling people that they are warned if they use over a certain amount a day is nothing short of a dictatorship!
Yet people are still being flagged in peak times so you graff means nowt does it. enta are getting what they have wanted customers being too scared to use bandwidth in case they get flagged.
If the ALT is coming on during the day and people are getting flagged then that needs sorted, totally agree. The graphs show that for the majority of nodes the loadings are well below the ALT threshold during peak times so for most it shouldn't be a worry.
If people are scared of using their allowances it because they are too daft to realise the purpose and function of the new ALT and are buying into the hysteria being generated on several forums.
garfield
06/04/2009, 08:30
CK
Its not about "generate" (dropped a d there buddy) generated hysteria, its about people wanting to use the bandwidth they have paid for how they see fit.
Seeing as I was up during the night, i had a mess around myself, I downloaded 1.5gb between 4 and 5am this morning, guess what.....flagged!
Stupid, downright bloody stupid
Oh the second thing about the "hysteria" is that even if someone does not use all their bandwidth, they get flagged 5 times they are going to get affected by the ALT, now why the hell should someone be "punished" for want of a better word, when they are still inside their own useage, this isn't just ALT i'ts an extremely intolerant FUP also
You have been marked as a high bandwidth user on 1 day(s). If this number is 5 or more you will be affected by the high bandwidth user ALT settings.
For which day was your flag generated? Usage for today (since midnight) won't have a flag added yet.
If people can't use the allowance they have paid for (30GB, 60GB, whatever) then they have every right to be upset. There isn't any evidence yet to suggest this will happen though...
garfield
06/04/2009, 08:39
REALLY
And I thought you might have been like an Enta employee or something.
Tough mate, it DOES show it, and yes it is for today! it even went as far as to mark it 1 minute before i checked it at 0841
http://img25.imageshack.us/img25/5853/snap2yoz.jpg
BTW, I never said they couldnt use the allowance, i merely stated that IF they get marked 5 times, they will be affected by the ALT, which is bang out of order
Not a rep, just trying to help people make the most of their connections. I'm in the same boat as alot of folk who don't have access to any LLU service and often need to transfer large amounts. I still think Enta will be a good service, people just need to change their approach a bit.
If you are getting flagged when the ALT is OFF then you need to report that with a ticket, it's certainly not the way the mark system is intended to work (from the description provided by Enta).
garfield
06/04/2009, 09:06
I have been on the net now for 12 years, started off with a lovely 56k connection, up to 512, then 1mb, then 2mb, then 8mb, ISP's AOL, BT, Plusnet and Entanet.
The one thing these all had/have in common, they do things like this, stuff up completley and people leave, lots of people, to the point where the company realises they have totally screwed up and have to change the goalposts again.
You have got it wrong you see CK, because you have only just joined, look back at the people who have been here a while, longer than me even, but even when I joined, the service was fantastic, second to none.
You have joined at a point where the service has started to go downhill so you really dont have a comparison point from say 2 years ago. I would suggest though, if you dont mind, that you hold back on your factual statements unless your 100% certain they are true as is shown by your statement saying that today's flags have shown up.
I accept that everyone makes mistakes, but again, I have also seen on other ISP forums (paticuarly Plusnet) where good people like your self try to defend the ISP but get things wrong, making themselves look bad which is unfair on you.
Tough mate, it DOES show it, and yes it is for today! it even went as far as to mark it 1 minute before i checked it at 0841
http://img25.imageshack.us/img25/5853/snap2yoz.jpg
That picture doesn't show you as being flagged today. The way the reports are displayed is a bit confusing. Under every heading the first thing it shows is the date and time when you accessed the page. That's why it's 1 minute before you checked it..... your time and the system time is about a minute apart, apparently.
Any flag data will be shown on a line after that and will begin by naming the day of the week - i.e. it's in a diffferent format. So my flag is listed like this:-
Last date marked as a high bandwidth user
06 April 2009 12:04
Tuesday, 31st March 2009
rolfharris
06/04/2009, 12:38
The original point I was making in the thread was that I (and many others) shouldn't even be affected by the new ALT as we are still on the old products. I switch to the new system tomorrow and will start with 3 flags already that I have been given while using my 45/300 on the (old) product I was paying for.
Still I'm hoping to rip the arse out of the new "product" and leave with a full set of "naughty-badges" before my migration to Vivaciti completes in a few days.
SaintSinner
06/04/2009, 14:03
I'd like some clarification on the flags. After 14 days the 2nd of April one should disappear. But if I got another today would the 14 day period reset (they both stay until 14 days from today) or would the first one go 14 days after it was set and the one from today go three days later?
And, are they all dumped at the end of every billing cycle or do they still persist for 14 days?
I second the 14 day clarification (I assume each flag lasts just 14 days, regardless of if you get subsequent flags)
Cheers
cloudy73
06/04/2009, 14:31
The original point I was making in the thread was that I (and many others) shouldn't even be affected by the new ALT as we are still on the old products. I switch to the new system tomorrow and will start with 3 flags already that I have been given while using my 45/300 on the (old) product I was paying for.
Still I'm hoping to rip the arse out of the new "product" and leave with a full set of "naughty-badges" before my migration to Vivaciti completes in a few days.
At least Vivaciti have the nads to have a heavy P2P section with the allowance clearly marked...in fact I'm sure ADSL24 used to do that..:rolleyes:
Vivaciti looking like a good option for me also.
SaintSinner
06/04/2009, 15:27
At least Vivaciti have the nads to have a heavy P2P section with the allowance clearly marked...in fact I'm sure ADSL24 used to do that..:rolleyes:
Vivaciti looking like a good option for me also.
Have to ask, since Viv is also an entanet company, wouldn't you still be effected by the ENTANET flags if you download during times of ALT to reach the 5% or whatever %? It's not adsl24 flagging us, it's entanet. So whomever you switch to that uses entanet would have the same issues unless you're somehow moving to a less congested interconnect (say, you're moving cities) in which case ALT won't be on as often, etc...
stepw135
06/04/2009, 15:34
I cant even get the page that tells you if you have a blue peter badge to work anymore, it proclaims 'The username you have provided has not been recognised by our system. Please check this and try again.' it's just one thing after another !:D
rolfharris
06/04/2009, 15:46
Have to ask, since Viv is also an entanet company, wouldn't you still be effected by the ENTANET flags if you download during times of ALT to reach the 5% or whatever %? It's not adsl24 flagging us, it's entanet. So whomever you switch to that uses entanet would have the same issues unless you're somehow moving to a less congested interconnect (say, you're moving cities) in which case ALT won't be on as often, etc...
Vivaciti still resell Entanet products but also use an alternative supplier for some products.
garfield
06/04/2009, 16:16
That picture doesn't show you as being flagged today. The way the reports are displayed is a bit confusing. Under every heading the first thing it shows is the date and time when you accessed the page. That's why it's 1 minute before you checked it..... your time and the system time is about a minute apart, apparently.
Jules
I KNOW it was this morning, because i did it deliberatley to see what it was all about, it flagged me at 0500, then i did it again at 0840 and it did it again, prior to that i had not downloaded anything apart from email etc
pro-logos
06/04/2009, 16:30
The ALT is very rarely active during the peak (paid for) periods
Just for the record, on the Manchester node it's been active pretty much continuously since about midday today (Monday). At least for "Home" packet customers.
:(
http://img17.imageshack.us/img17/7978/clipboard01spo.jpg
SaintSinner
06/04/2009, 16:39
Vivaciti still resell Entanet products but also use an alternative supplier for some products.
Ah ha, that would make a difference :) I see LLU mentioned on their website, but no info where it's available and all that so I assumed it was just the 21CN. cool that that is not the case.
I'm *very* hopeful that when I'm switched to 21CN (this week!) I'll not be in danger of getting flaged (or even having to deal with alt) since the 21CN interconnects are pretty much empty (the 21CN birmingham interconnect is @ 1.07/4.23 now vs 28.28/93.13 for the standard birmingham interconnect).
You have got it wrong you see CK, because you have only just joined, look back at the people who have been here a while, longer than me even, but even when I joined, the service was fantastic, second to none.
You have joined at a point where the service has started to go downhill so you really dont have a comparison point from say 2 years ago. I would suggest though, if you dont mind, that you hold back on your factual statements unless your 100% certain they are true as is shown by your statement saying that today's flags have shown up.
I accept that everyone makes mistakes, but again, I have also seen on other ISP forums (paticuarly Plusnet) where good people like your self try to defend the ISP but get things wrong, making themselves look bad which is unfair on you.
I'm afraid it's yourself who has it wrong. I was first a Enta customer (via UKFSN) back in 2006, before the ALT was even introduced. I'm fully aware of Enta's historical service levels so please don't jump to conclusions.
The screenshot you posted does not prove the flag was for today because you omitted the key line from the status page. And as I said, if you are getting flagged when the ALT is off then report it.
Just for the record, on the Manchester node it's been active pretty much continuously since about midday today (Monday). At least for "Home" packet customers.
:(
http://img17.imageshack.us/img17/7978/clipboard01spo.jpg
Pretty awful, I agree. Enta need to either add more capacity to that node or remove the ALT function which can flag you during peak times.
Jules
I KNOW it was this morning, because i did it deliberatley to see what it was all about, it flagged me at 0500, then i did it again at 0840 and it did it again, prior to that i had not downloaded anything apart from email etc
If the system is working correctly you cant get a flag until the next day as entanet compiles the list of usage on a 24hour accumulative basis.
Unless they have foresight !!
I KNOW it was this morning, because i did it deliberatley to see what it was all about, it flagged me at 0500, then i did it again at 0840 and it did it again
I'm not saying you've not been flagged, just that the picture you posted as evidence doesn't show that. This is what your status checker should look like when you've been flagged..... (the picture is an ADSL24 forum hosted attachment which I've discovered only shows as a thumbnail until you click on it)
345
The 06 April 2009 18:38 is the date and time when I accessed the status checker. The Tuesday, 31st March bit relates to my flag. It's the only one I've got so far, but I'm sure I'll get some more soon!
I'm puzzled by your reply. Are you saying the system flagged you at 0500 and then again at 0840? That would mean you've 2 flags today and I thought you could only get 1 flag per day. If you have been flagged today then you'd be able to show us a picture with a "Monday, 6th April...." line in it.
Seeing as I was up during the night, i had a mess around myself, I downloaded 1.5gb between 4 and 5am this morning, guess what.....flagged!
If we're getting flagged for as little as that, we may as well just rape the sh1t out of all available bandwidth. Flagging for 1.5GB means that "free" is meaningless and the only way to make reasonable use of non-peak bandwidth is to get flagged. So rather than run scared, perhaps we should all just use whatever we want. If everyone is being super-alted, then it's as if the alt doesn't exist...
(Don't bother making a reasoned response as to why that's wrong, I know it is. I'm just making a point about the utter retardedness of the spackwits in Enta (mis)management.)
I downloaded around 15GB last night starting at around 3am and was finished when I got up. Haven't received a flag for it since the ALT was only active last night till around 2am on the Edinburgh node. If you can't schedule your downloads then yes I agree the new system is a pain in the ass, though for anyone that can schedule downloads it's easy to download plenty without any worries.
Seeing as I was up during the night, i had a mess around myself, I downloaded 1.5gb between 4 and 5am this morning, guess what.....flagged!
According to the node history graph none of the (IPSC) nodes had the ALT active then so it should be impossible to get flagged at that time (unless you're on the 21CN network?).
According to the node history graph none of the (IPSC) nodes had the ALT active then so it should be impossible to get flagged at that time (unless you're on the 21CN network?).
The more I think about it, the more I don't think Garfield was flagged. It looks more like confusion with the way the status page presents data. I did a quick double-take when I first look at it, myself. Right underneath the heading "Last date marked as a high bandwidth user" it always gives a date and time. But that same date and time appears under every heading and it's the date and time when you accessed the page. So twice Garfield looks at that page - 0500 and 0840 - sees that info and thinks a flag has just that minute been applied. It's an easy enough thing to do and I wonder how many folk are reading the info that way, too. It's just plain misleading and Enta really ought to redesign that page. Maybe a single instance of the date and time accessed, clearly stated as such, at the top of the page?
But that's just the way I'm reading things and I could be very wrong! I'll say "sorry" if I am.
The thing is, we're all trying to learn what this new system is doing and how it works. We're at the stage of having to do this by trying to make sense of our various experiences. Pure science - observe what happens and deduce a rule. No doubt we'll make some wrong guesses along the way. If only Enta would give a simple and clear explanation and set of rules that govern the ALT!
buster1967
07/04/2009, 01:11
Id like to have some system that would let me know when the node iam on is activated without me having to check all the time.
The Manchester node is a complete disgrace lately. It's far worse than any of the other nodes - including Edinburgh. It's regularly running at over 95% capacity by midday. This has resulted in me getting 2 high-bandwidth user flags without downloading much of anything at all.
The whole idea of the Alt system is to reduce the amount of stress on the interconnects, but I feel that in many cases it may be having the opposite effect. I'll explain why...
On Sunday, I needed to download some vital software updates. I also had my niece with me and she enjoys streaming children's TV. Usually, I'd have left it at that, but seeing as I knew this would inevitably result in another flag, I decided to download as much as I could in the hours up to midnight, rather than spread out any downloads across the entire month and risk more flags.
I did end up being flagged, but I also downloaded around 20GB of material that would otherwise have waited for another day.
Sod the flagging. As Entanet haven't gotten anything right in months, I doubt they even have the throttling software working properly anyway. Certainly not on the evidence shown as to their programming and management skills, so far.
If all level of users are falling foul of the system, Entanet will be the best advocate of moving to any other ISP than advertising ever could for them. Just keep using the internet the way you have been, if the new system doesn't suit, or get fixed, then grab a MAC on the way out of the door. It's about time the resellers did seriously look at other providers, rather than just hold on and pray for Entanet deliverance, the way ADSL24 seem to have done.
garfield
07/04/2009, 16:05
Well, as I said (which people have CLEARLY ignored) I downloaded stuff all the day before, and got the flag, you spin doctor it ANY way you wish, to be honest, like others here I could not give a flying fornication.
The MAC code is requested, and when it comes (and it better bloody had) I am out of here, Enta have gone and shafted themself up the rear end, and as before with plusnet, there are a bunch of brown nosers on here refusing to believe anything said against Enta.
Thanks for the laugh it is funny to see people go down with a sinking ship!
Well, as I said (which people have CLEARLY ignored)
No, you have not been ignored. But what you have said and the picture you provided does not add up to evidence proving that you have been flagged when and as often as you seem to be saying. Details of what is appropriate evidence have been posted here. But you have chosen not to provide the evidence to support your claims. Anyway, you're away to another ISP now. I hope all goes well for you there. At least you'll not be bowed down by the weight of flags - real or imaginary. Meanwhile the rest of us here will continue to share our experiences and test the evidence so that we can hope to work out how Enta's new system is working and what we can do about it.
garfield
07/04/2009, 17:08
I am sorry Jules, but who are you that I have to provide documentary evidence to? I have stated my case, I provided a partial screenshot out of courtesy, hell if you don't want to take my statement as fact, that is of course up to you, I tend to have a little more faith in people, and take what they say at face value until proved otherwise, rather than come out and doubt them straightaway.
And if you really think you can do something about the way Enta is treating it's customers, then you my friend, are sorely misguided!
I am sorry Jules, but who are you that I have to provide documentary evidence to?
You don't. But equally who are you to cry that you have been CLEARLY ignored, when you haven't been? At the moment some of us are puzzled by what you have described as your experiences. They seem to go against what James and Entanet have told us about what the system does and how it works. It would be awkward if we customers went to James or Entanet saying something was wrong and asking for changes to be made only to find out that our case was based in part on a misunderstanding of the information presented. So I, for one want, to be sure of the facts. At the moment we don't know for sure who's right or wrong. So accuse me of not believing you, by all means. But to accuse me of ignoring you would be a false accusation. Anyway, farewell and enjoy the grass on the other side of the fence.
garfield
07/04/2009, 18:00
What I had said that had been ignored, was the fact that I had NOT downloaded any large files til 4am
garfield
07/04/2009, 18:02
Entanet run the game, end of story, MAYBE in part James may ask for certain things, but at the end of the day, James like us, is a customer. You cannot really believe that if you went to James and said the flags/useage allowance etc etc etc is unfair, do you think it would be changed?
It's pretty clear you don't have the evidence to back up you initial claim, fair enough, we all make mistakes.
Good luck with your new ISP.
garfield
07/04/2009, 20:34
I have got the evidence, but the point is, why should i need it, who the bloody hell do you two think you are, forum police, please get a grip on reality.
It is NOT my fault you choose to act like this and believe that every one else is wrong and you are right.......my god you ARE from some sort of technical support aren't you, you have the patter down perfect.
Makes me laugh tho, idiots like this, thanks!
Jorganmeister
07/04/2009, 20:50
Apologies if I'm interrupting a rousing fight, but I just wanted to say that I've now been flagged as a high user for downloading 2.9gig on Sunday and 2.3gig yesterday.
If that puts me in the top 2% of users then either ADSL has very few users or some people never use their connection.
This is becoming something of a joke.
It's not all that rousing, garfield just can't accept that we are trying to assist by firstly ruling out the possibility that he has got things confused.
Which periods do those transfers cover ie. all day, peak times or off-peak times?
What is becoming apparent is that if you transfer a large amount (over a couple hundred MBs) when the ALT is on then you stand a pretty good chance of getting flagged. During the off-peak period when the ALT is off folk (myself included) have managed to transfer >10GB without getting flagged.
I have been lurking, just reading and getting a feeling of Déjà vu.
It certainly looks like garfield is being talked-out
A similar thing happened to some folk at f2s when pipex started messing around, I was not involved - before you ask.
I have posted what to me are important things but they are not answered. The silence is deafening.
I wonder if Enta would download and post a DVD with the Vista SP2 on it, because I don't see why I should be penalised when downloading it during peak time.
ckupris
That sounds like the 'royal we'
ckupris
That sounds like the 'royal we'
By "we" I was referring to myself and Jules who seem to be the two trying to help him.
By "we" I was referring to myself and Jules who seem to be the two trying to help him.
Given that you seem to know so much, why don't you apply for a 'Job' at Entanet and sort this whole mess out.
I'm inclined to believe in Garfield who has been an ardent and happy user of ADSL24 till this whole fiasco started with the move from the old centrals.
Have you concidered that the 'Flags' are mistakenly marked against the user and have been removed accordingly.
Given that you seem to know so much, why don't you apply for a 'Job' at Entanet and sort this whole mess out.
It's disappointing that anyone who makes an effort to help gets a reception like this.
Have you concidered that the 'Flags' are mistakenly marked against the user and have been removed accordingly.
I does appear that in the first few days on the new ALT there were a number of folk reporting being flagged and subsiquently having it removed. Garfield's issue wasn't related to this as far as I can tell.
I'm bemused as to why he didn't include the vital line in his screenshot, it not only would have proven him right but been ideal evidence to provide to Enta to prove that the markers are broken.
Anyway this subject has consumed this thread for several pages and it seems about time to lay it to rest. It is a shame weren't able to get to the bottom of whether he was flagged when the ALT was off or not.
Think I'll take back what I said about it being easy to avoid flags if you download at the right times, apparently I got flagged last night and I downloaded a total of around 400MB at 2:30am then 800MB at 4:30am. The history graphs don't seem very accurate, but from what I can see (http://upit.cc/images/1c2c7aaf3d875d8fb8cc393f0066cd89.png) the ALT was probably active for the first one.
PS. If the usage charts were fixed it would be a lot easier to double check what I've actually downloaded when :\
http://img49.imageshack.us/img49/7558/72hrsannotated.png
Where are people getting these graphs from?
Where are people getting these graphs from?
here - http://adsl24.co.uk/networkstatus/history/graph/
I've been flagged for downloading 1.74 gigs of data on Sunday over the course of the day. Great....
If Enta class that as a heavy user (and some of the ridiculously small values people have posted on here) then why is all their bandwidth gone?
My total for the month (peak and off peak combined) typically runs at below 30 gig, so I'm hardly trying to download the whole internet, and I'm on the 30/unlimited (previously 30/300) service so I'm running at about 10% of my "allowance"....
The annoying factors here are :-
1) ADSL24 used to be great at customer service, always quick to answer the phone, and always helping in the forums. Now they appear to be not very good at either. This isn't a personal attack on the guys or their professional ethics, but it shows that they can't cope with the current level of support needed. This is probably down to Enta having a flawed business model that is making the situation worse for them as time goes on.
2) The ALT tool/flagging. I don't disagree with these tools in principle as I do believe that genuine heavy users are causing issues for others (all over the web, not just for Enat) but the manner in which they've been introduced appears amateurish.
3) The fact that we need to be tech support type boffins to figure all this out. Why for example do I have to go to an RSS feed with my username and a hash of my password to find out I've been flagged? Why not just send me an email? How are "normal" users expected to find out? Once the heavy users who aren't reading the forums get throttled, they'll be phoning ADSL24/Enta up to find out why it's running slow and it'll end up making tech support even more difficult to get hold of.
Likewise having to plan downloads around the ALT tool. I can't live my life around the internet, and download stuff as and when I need it, and when I can fit it in. I'm not leaving a PC on 24/7 just so I can schedule things, as it's not convenient to do so, uses electricity which costs money and produces greenhouse gases etc..
I hope this situation improves, but I've been reading threads like this (and about speed issues) on this forum for a few months now and nothing seems to be getting better. Hopefully it will.
cubik
buster1967
08/04/2009, 23:13
Doesnt matter if people leave their pc's on 24/7 you still cant schedule your d/l's if the ALT kicks in when it likes.
Its a mess this ALT system it is costing ADSL24 and Enta money apparently Enta only have 92k customers id like to know how many will be left in say 6 months time.
Beta_Tester
08/04/2009, 23:16
1) ADSL24 used to be great at customer service, always quick to answer the phone, and always helping in the forums. Now they appear to be not very good at either. This isn't a personal attack on the guys or their professional ethics, but it shows that they can't cope with the current level of support needed. This is probably down to Enta having a flawed business model that is making the situation worse for them as time goes on.
I think that James has stated that they are currently completely overwhelmed with support issues which is entirely down to Entanet's botched attempts at ALT/WBC/IPSC (please delete as applicable). They are emplying 2 more support staff (starting next week?), but obviously it will take them time to get up to speed.
2) The ALT tool/flagging. I don't disagree with these tools in principle as I do believe that genuine heavy users are causing issues for others (all over the web, not just for Enat) but the manner in which they've been introduced appears amateurish.
I don't think anyone would disagree with this.
3) The fact that we need to be tech support type boffins to figure all this out. Why for example do I have to go to an RSS feed with my username and a hash of my password to find out I've been flagged? Why not just send me an email? How are "normal" users expected to find out? Once the heavy users who aren't reading the forums get throttled, they'll be phoning ADSL24/Enta up to find out why it's running slow and it'll end up making tech support even more difficult to get hold of.
Yes, I was thinking this earlier in the week. I am sure that James will integrate this into the "My Account" system as soon as he has time. However, I know that they are spending all their time fire-fighting the f*ck ups which Entanet are generating on a continual basis at the moment.
buster1967
08/04/2009, 23:25
I know that they are spending all their time fire-fighting the f*ck ups which Entanet are generating on a continual basis at the moment
And will they pay back the money they are taking from customers who have gone over their limits because the Usage system is not working.
here - http://adsl24.co.uk/networkstatus/history/graph/
Thank you :)
on the 8th of april i downloaded 9.74gig
on the 9th of april i downloaded 7.73gig
I still have NO flags :D:D
And i've been getting good speeds too :D:D
buster1967
09/04/2009, 14:01
But have you been monitoring the Nodes m8 i bet you have.
I'm just sayin you can still download as much as want as long as you do your homework.
buster1967
09/04/2009, 16:08
That is true m8 but people dont have the time to be monitoring if their Node is off and people dont like to hammer their peak time allowance.
....apparently Enta only have 92k customers .....
Assuming they all leave their modems connected 24/7, then 1840 (2%) will get flags everyday.:(
garfield
09/04/2009, 22:39
Given that you seem to know so much, why don't you apply for a 'Job' at Entanet and sort this whole mess out.
I'm inclined to believe in Garfield who has been an ardent and happy user of ADSL24 till this whole fiasco started with the move from the old centrals.
Have you concidered that the 'Flags' are mistakenly marked against the user and have been removed accordingly.
Thank you Cliff, I was an ardent supporter as you so graciously put it, of ADSL24, and as for help offered by others, i don't really need it, I am not as PC naieve (spelling?) as some may thing, been on the net for 12 years, run my own websites (professional) build my own computers, manage my own networks etc.
That is true m8 but people dont have the time to be monitoring if their Node is off and people dont like to hammer their peak time allowance.
More like can't be bothered. Their loss really, the bandwidth is sitting there to be used and the astute are taking advantage of it.
I am not as PC naieve (spelling?) as some may thing
So just the spell checker you need to figure out then :p
buster1967
10/04/2009, 00:45
More like can't be bothered. Their loss really, the bandwidth is sitting there to be used and the astute are taking advantage of it.
Do you expect people to stay up till stupid o'clock just to see if its safe to do whatever they do with their bandwidth.
I'm just sayin you can still download as much as want as long as you do your homework.
I'll agree to a point, the majority of what I download I can schedule around the ALT and there's no issues. However there are certain things which I am not willing to wait to download. Being able to get 20GB in a night for "free" without being flagged is great, but if the 400MB or whatever downloaded when the ALT is active gets me a flag anyway then scheduling the rest for later seems a bit pointless.
PS. That isn't a complaint really, just a comment.
buster1967
10/04/2009, 01:01
How do you schedule your d/l around the ALT Reines. It kicks in even at peak times nobody knows exactly when it will kick in.
Well I'm not sure about whatever node you're on, but if you look at the history graphs (http://adsl24.co.uk/networkstatus/history/graph/) for Edinburgh it usually only kicks in between like 11pm and 2am (give or take an hour or so) during week days.
Saying that, I don't know what the hells going on from 10pm today, since off peak starts at 12 and it isn't weekend...
PS. Looking at some of the other nodes, I agree it may be a lot harder to spot a reliable pattern for them :S
buster1967
10/04/2009, 03:30
Thats great m8 i never check thanks for the info.
Gooner_UK
10/04/2009, 10:58
I thought i'd test the ALT last night so i downloaded a 300mb mod for rfactor whilst it was on and guess what i got this morning, another flag.
They may as well mass email everyone and say we do not allow downloads whilst the ALT is on or risk having your connection throttled.
Milton Keynes nodes a bit of a lottery when it comes to knowing when the alt is on so i can't even schedule, not that i should for bandwidth i've actually paid for.
paulbacon
10/04/2009, 11:05
Ive downloaded 700mb files with the ALT on and nothing.
Gooner_UK
10/04/2009, 11:24
Like i said it's a lottery, there seem to be no parameters on how the alt will work at what % the node is at at what time of day. Each node seems to be different to on what it believes to be a heavy download, anything between 200mb and 3gb.
Well that how it seems to me. At the end of the day i'm going to use my internet as normal, i have 60gb peak to use that i have paid for, lets see what happens when the alt comes on at peak time and i get my 5 flags.
SaintSinner
10/04/2009, 12:41
Well that how it seems to me. At the end of the day i'm going to use my internet as normal, i have 60gb peak to use that i have paid for, lets see what happens when the alt comes on at peak time and i get my 5 flags.
That's the idea mate. The *only* thing that will happen is instead of dropping by 500kb per cycle during ALT, your speed will drop by 750kb. Yes, that's bit, not bytes so in essence, not a hell of a lot. I'm not sure why people are making such a big deal out of it. Except that they are taking it personally that they are being considered a heavy user. Then again, I classify myself as one as I like to watch american tv in Highdef so perhaps I'm already biased. These flags aren't being used to show why you're being kicked off a network (as some ISPs do).
I mean, outside of the screwups that are causing flags to be acquired during peak times, there's really nothing earth shattering about having a million flags. Your speed will be decreased just slightly more than the non users. But only during times when the pipes are saturated at which point you'd have slower speeds anyways, so perhaps instead of being dropped down to 3-4Mb you'll go down to 2-3Mb for a couple hrs at night. It may take a little longer to download whatever you're getting, but that's the point of letting things run overnight. If it drops your speed below 2Mb there are other problems that might not have anything to do with your heavy user flag. As really the big deal is that enta is apparently not adding sufficient pipe to the interconnects resulting in 80%+ usage at most times. Perhaps because they think that a good chunk of people will be moving to the 21CN areas in the near future. As people leave for 21CN more room will be made on the 20CN. I've done my part by leaving the 20CN birmingham node for the 21CN nottingham node :p (now I just have to wait for the 16th to request 24Mb-ish speeds).
That being said, the BT exchanges being overcrowded can also cause speed issues. Example: I'm currently on an interconnect that's being utilized < 1%, but was stuck at ~2-3Mb for an hr during peak time yesterday, in this case it's not due to enta alt but rather BT.
Edit: just saw the post by james about the 21CN status page showing load based on theoretical size, not actual size. So ignore % quotes as they're useless, I'm just too lazy to re-edit the message.
That's the idea mate. The *only* thing that will happen is instead of dropping by 500kb per cycle during ALT, your speed will drop by 750kb. Yes, that's bit, not bytes so in essence, not a hell of a lot. I'm not sure why people are making such a big deal out of it.
But here's the problem, what does it do when the ALT cuts everyone down to 1mb (which it does on the heavier nodes at weekends). If I start at 6.5mb and I'm marked, then what speed do I get ? No one can answer that one. There has to be a lower level, even if its only 56k. I fear its going to be 0.0mb and that's why I don't like the marking system. Tell me my lowest limit is higher than 0.0 and I'll use it as normal. I have asked that question here, but it was ignored.
SaintSinner
10/04/2009, 13:54
Now that is a good question. I would imagine (assuming things are designed properly) that the only reason you would be cut <1Mb would be if the pipe were near breaking capacity, at that point even the non heavy users would be hosed. But I don't think james will be able to tell you as enta likely won't answer that question (hence why you're being ignored).
In your situation I would just say sod it and use as normal, if you find that you are dropped below 1mb (in the country mind you as occasionally the link to amsterdam gets quite full in my experience) for extended periods of time it's time to make use of a mac code and give another provider a call. (of course, you could also physically move so you're on another internode, but that's a bit extreme ;) )
high user or not, there's no good reason a broadband connection should be < 1Mb without a fibre cut somewhere IMHO. I had that problem with my previous supplier, and expressed my displeasure by migrating here.
Now that is a good question. I would imagine (assuming things are designed properly) that the only reason you would be cut <1Mb would be if the pipe were near breaking capacity, at that point even the non heavy users would be hosed. But I don't think james will be able to tell you as enta likely won't answer that question (hence why you're being ignored).
A simple reassurance (with knowledge from Enta not guessing ;)) that it won't drop to 0mb is all I need. I actually don't think even Enta know.
surfer_chick
10/04/2009, 14:34
Can anyone tell me how this flagging business works and where I can find out when ALT kicks in etc? I haven't a clue what's going on since we got moved off the old centrals. Least I knew where I was with that and could see if the centrals were busy and usually move over to a less capacitated one. On this I can't even check the node thing anymore as it constantly gives error messages.
I'm just sick and tired of not being able to even browse t'internet properly at peak times. Today is just farcical and it's taking 10+minutes to load up pages - I can't work like that!!!!
BT speedtest says I should have 6+MB but no way can I be getting anything like that if damned web pages won't even open so something's throttling me somewhere!!!!
I have my MAC and I will use it if things don't improve by the end of the month.
ETA: I'll tell you how bad it is ... my iphone on O2 data connection is loading up webpages faster than my PC and the speedtest on that is only 26kbps DOWN and 1kbps UP with PING 2837ms!!!!!!
SaintSinner
10/04/2009, 14:50
A simple reassurance (with knowledge from Enta not guessing ;)) that it won't drop to 0mb is all I need. I actually don't think even Enta know.
There you have it, it's your duty to your fellow users to get as many flags as possible to plumb the depths of alt-hood!
Surfer: that ping is just unbelievably bad, and if you're not running anything else shouldn't be a result of alt (which supposedly turns on as the pipes fill up) odd question, but is anyone else in the house sharing your connection (or say are you on wireless?) the only times I've seen anything like that are when p2p apps (or skype/other heavy upstream users) are using the majority of the upstream bandwidth causing packet drops and what not. If you're on wireless, try disabling the wireless for a bit and plug directly into the modem/router via cat5 and see if it's faster, if it is, someone is using your access (this is unlikely)
I assume you've rebooted your modem/router and all that usual crap. in which case, raise a ticket (or better yet, call into adsl24 support, ping alone is reason enough to me)
surfer_chick
10/04/2009, 15:01
Sorry, you misunderstood me, those are the stats for my iphone. I was just saying that I could load webpages faster on my phone despite those terrible stats than I could on my PC ;)
Speedtest.net is completely unreliable for testing my PC - gives crazy readings!
e.g. just done this one ...
http://www.speedtest.net/result/449256679.png (http://www.speedtest.net)
Last week it told me my D/L speed was 32Mb/s :o
SaintSinner
10/04/2009, 15:18
Oh, that makes me feel better for you (well, relatively, except the whole webpage not loading thing) can't think of a reason speedtest would be caching for you, what sort of speed test results do you get from the adsl24 one? (link escapes me at the moment) I'd assume that would be more accurate as that's fewer hops from us so would be a truer sense of speed. (assuming it didn't get cached somehow too)
there you have it, it's your duty to your fellow users to get as many flags as possible to plumb the depths of alt-hood!
lol!
;)
I really want to be a member of this club, downloaded close on 2Gb in peak 3pm to around 11pm (must have had a good no throttle connection that day) but no naughty boy flag.:$
BlueDanGrp
10/04/2009, 17:48
You shouldn't be getting flagged at all during peak hours, it would be interesting to see if anyone does today or Monday though with kids out of school and people off from work. That said Milton Keynes seems to be the only central that's just touched 90% today.
Until midnight last night I was on the old pricing structure so had not bothered too much about the flags.
So this morning I decided to have look.
How come I already have 5 with the last one being "awarded" last tuesday the 7th when I was on the old pricing scheme until midnight of the 10th?
BTW what is the best way to view them?
I used the RSS feed and unless Iam missing something all it says is if you got one, how many you have and what date you got the last one, is there a way of getting more detail ie time you got one?
Phobos
Until midnight last night I was on the old pricing structure
I assume today is your monthly invoice day, like me. Have you had your normal invoice? I haven't.
I assume today is your monthly invoice day, like me. Have you had your normal invoice? I haven't.
No I havent but there again it is the Easter weekend.
BlueDanGrp
12/04/2009, 08:51
It seems everyone was switched over on the 30th March, my billing cycle resets on the 5th April but I have a flag for the 2nd.
The new ALT was in placed form 30th March. This was completely separate from package changes, so people are still on a new package on their next bill date this month if not changed already.
BlueDanGrp
12/04/2009, 09:41
Sorry, I did mean the new alt rules came on for everyone, not everyone's packages were changed.
I've now received my invoice.
So is there any way to see how and when you got a bad boy flag?
ie exact(ish) time ie between 10pm and 11pm or something like it.
Phobos
I believe you can use this URL. You will need to insert your username and password (password can be the MD5 hash)
http://noc.enta.net/centralpipe/?un=username@adsllogin.co.uk&pw=password
rolfharris
14/04/2009, 18:20
I believe you can use this URL. You will need to insert your username and password (password can be the MD5 hash)
http://noc.enta.net/centralpipe/?un=username@adsllogin.co.uk&pw=password
Unfortunately, that Enta link shows no more than the fact you gained a marker. No specifics so far.
buster1967
14/04/2009, 20:59
The only way of checking how much bandwidth you have used is log into the billing.enta.net and click usage then check for the times you were on about.
pool_ace_king
15/04/2009, 00:39
I just noticed on the new Interconnect/Status checker page that I have been flagged as a "naughty boy" or in Enta language "You have been marked as a high bandwidth user on 1 day(s). If this number is 5 or more you will be affected by the high bandwidth user ALT settings."
So this 5 times, is this each week, monthly or other? some clarification needed i fink :rolleyes:
pool_ace_king
15/04/2009, 00:43
A warning to all of you:
Please do not bookmark the whole url in your favorites (including username and password) i have been well informed that some websites can see what sites users bookmark.
Please use care!
pro-logos
15/04/2009, 01:05
So this 5 times, is this each week, monthly or other? some clarification needed i fink :rolleyes:
[answer deleted]
Best see here for authoritative information:
http://adsl24.co.uk/forum/showpost.php?p=82103&postcount=8
http://adsl24.co.uk/forum/showpost.php?p=82629&postcount=38
A warning to all of you:
Please do not bookmark the whole url in your favorites (including username and password) i have been well informed that some websites can see what sites users bookmark.
Please use care!
So MD5 hash your password.
http://www.miraclesalad.com/webtools/md5.php
seekdestroy
15/04/2009, 17:21
What is the actual amount you have to download while the ALT is on, because last night i started downloading a programme and it was off when i started, it had done 4% (250mb) then i noticed my speed dropped so i checked the ALT and it was on, so i stopped it immediatly. I come on 2day and i was flagged for yesturday.
buster1967
16/04/2009, 02:21
What is the actual amount you have to download while the ALT is on
I don't think there is a set amount m8. if you get flagged you get flagged, god knows how little you need to use in order to get one.
i started downloading a programme and it was off when i started, it had done 4% (250mb) then i noticed my speed dropped so i checked the ALT and it was on, so i stopped it immediatly
See this is what's wrong with this ALT system people are scared to use any bandwidth in case they get flagged. Its ok people saying they mean nothing but IF their speeds get reduced when the ALT is on is that fair.
I got flagged the 1st time on the 2nd april which wasn't my new payment date that is the 4th april, then i got flagged on the 14th april. surely the 1st flag should have been discarded as that was last months billing period.
seekdestroy
16/04/2009, 09:57
I know what you mean, the ALT is there to reduce the bandwidth being used by reducing peoples speed. Now it is just being used as a tool to scare people from downloading so even less bandwidth is used. This is just a way of Entanet not to buy more bandwidth but make users cut down on the amount they use. I think we already have enough limits on how much we can download/upload and when. This is just getting stupid, If i reach 5 and my speed is limited more, im just going to request my mac.
BlueDanGrp
16/04/2009, 14:00
Hmm this is odd now.
I checked this morning and got
Number of days marked as a high bandwidth user
You have been marked as a high bandwidth user on 0 day(s). If this number is 5 or more you will be affected by the high bandwidth user ALT settings.
Last date marked as a high bandwidth user
Thursday, 2th April 2009
Which is correct as it's been 14 days, but I just checked now and I have
Number of days marked as a high bandwidth user
You have been marked as a high bandwidth user on 1 day(s). If this number is 5 or more you will be affected by the high bandwidth user ALT settings.
Last date marked as a high bandwidth user
Sunday, 5th April 2009
Why didn't that show 11 days ago, and will it now take 14 days or 3 to disappear?
Yes I know it's only one and the increased alt (shouldn't) make that much difference but still.
boysteve
16/04/2009, 14:26
BlueDanGrp
Same thing happened with me see here http://adsl24.co.uk/forum/showpost.php?p=86601&postcount=39
BlueDanGrp
16/04/2009, 14:30
BlueDanGrp
Same thing happened with me see here http://adsl24.co.uk/forum/showpost.php?p=86601&postcount=39
Thanks, not just me then - I hope they still aren't playing catch up like this in a few months time when (hopefully) it's all been ironed out.
4.31gb for me on the 5th, at least it's inside the correct billing cycle now :p
I had three flags when i checked this morning. Now i only have one.
This monring, the last one i had recieved was 14th April, now it is saying the last one i recieved was 7th April
seekdestroy
16/04/2009, 16:22
Mine has gone from 3 to 1 now the last one i had received was the 14th of April now it has gone back to the 5th April. something must be going wrong. There was probably something wrong with the system recently so they back dated the days that were marked. But thats just a guess
My single black mark has now gone too.. Looks like Enta might be finally getting round to getting their act together. Here's hoping....
cubik
buster1967
17/04/2009, 00:21
Still liked it if it were ALT free but if this is here for good there isn't much we can do about it. I still think its a way to throttle people as its been proved on here people simply don't use much bandwidth while the ALT is on in case they get flagged so i suppose its doing its job.
white431
17/04/2009, 08:32
Mine has gone from 2 to 4 as of this morning. Not exactly heavy downloading - and given I never know when the ALT is running, it's a bit difficult to predict when to not download. Stupid system.
boysteve
17/04/2009, 10:59
Ok got my reply from Enta:
Hi,
The marks have been shown since they were applied, however changes to
the system caused data yesterday to be reset. As such marks were not
being shown yesterday until the system refreshed the data. The mark in
question will be removed after 14 days from the date that it was marked.
In other words it will be cleared in a couple of days.
I currently do not have a time scale for the usage RSS, however usage is
being looked at currently.
You'll see it says "The marks have been shown since they were applied however. in my and BlueDanGrp case,this is'nt so as they weren't showing at all before yesterday.
Anyway nice to know that each mark gets removed after 14 days from the date that it was marked.
Its my opnion that Entanet should wipe ALL the marks applied so far as obviously the system isn't working properly. They should also employ proper testing procedures and change control so they don't kepp screwing up.
When the system functions as it should then it should start applying the marks and not beforehand.
Transmit This
18/04/2009, 09:32
Well I've just tried the link and I have 6 flags.
Do I get a medal?
Don't care anymore, this is the last straw. ADSL24 and Entanet can do whatever they like,
I'm not going to be giving them anymore money. MAC requested.
Thanks for the previous 2years good service
and NO Thanks for the last 5months of incredibly bad, slow problem infested service
Getting really pissed off with this.
I got a mark last night for watching an Iplayer program at around 11:00 pm, I checked the ALT status before I started, it was "off". Obviously it switched on part way through but basically fcking hell, piece of nonsense.
Before they "flag" you it should require at least 2 internal non-user visible flags in 2 days in a row or something. So that doing 1 download at the wrong moment doesnt PISS off all your customers. Before you flag someone as "high bandwidth" user, you should perhaps put more requirements on the flagging than someone did 500Kbs for 10mins when alt was up. Seriously ridiculous.
I would prefer 3 user flags, and some form of minimum requirements, i.e. 2 days in a row, minimum of 5GB per day transfer, and at least 1GB while ALT active. Something so the average joe who isnt abusing their connection doesn't get "black" marked.
surfer_chick
18/04/2009, 20:13
I believe you can use this URL. You will need to insert your username and password (password can be the MD5 hash)
http://noc.enta.net/centralpipe/?un=username@adsllogin.co.uk&pw=password
Am I the only person here that can't get that link to work????? (and yes, I did replace username and password before anyone asks!)
All it does is ask me to save a bookmark and when I go to check whatever it is I've saved it asks me to save it again, and thus keep going around in circles arghhhhhhhhhhhhhhhh :rolleyes:
To say I'm getting pi$$ed off with this whole thing is an understatement!!!!!
How the hell do I know whether I've got one of these stupid flags????? :s
Am I the only person here that can't get that link to work????? (and yes, I did replace username and password before anyone asks!)
All it does is ask me to save a bookmark and when I go to check whatever it is I've saved it asks me to save it again, and thus keep going around in circles arghhhhhhhhhhhhhhhh :rolleyes:
To say I'm getting pi$$ed off with this whole thing is an understatement!!!!!
How the hell do I know whether I've got one of these stupid flags????? :s
The above link is correct, but the username and password must be the same as that which is in your Router.
the following logins can be one of the following:
username@adsllogin.co.uk&pw=password
username@adsl.enta.net&pw=password
username@adsl24.net.uk&pw=password
I find using an Apple mac, the Noc pages will not load
username@adsl24.net.uk Did you try that? i know some had their log in details changed a while back from the username@adsllogin.co.uk
surfer_chick
18/04/2009, 21:01
Yup, already double checked and it's username@adsllogin.co.uk
All I get is "retry error" which just takes me through to noc.enta front page.
BlueDanGrp
18/04/2009, 21:04
Also note your enta login which your router uses may be different to your ADSL24 one used for webspace managing, setting up email accounts etc, I were asked for two seperate usernames and passwords when ordering my service.
cliff, which noc pages (this one?) and which browser? Works fine for me in FireFox 3, but on XP. The page to check user flags and alt status loads up as an RSS feed.
surfer_chick
18/04/2009, 21:09
I know my log-in is correct as it's the same one I use to access BT Speedtest, which works fine. It's the only one I've ever used and I don't have email/webspace access.
ETA: Now that is completely weird as I can access it via my phone but not on my PC!!! Whats that all about??? :s
I really hate the fact that I am being made to feel bad for using a service I am paying for. It is like going to a nice restaurant and towards the end of your meal having the waitress whine about all the washing up she will have to do and how much work I made for her. I pay for this service and I really hate the fact that I feel I have to watch every bit of internet usage to try and make sure I dont do ANYTHING during ALT periods. Utter crap.
Yes that may be a bit of an exageration, but to have that in my mind at all is just WRONG. Who is paying who here.
buster1967
18/04/2009, 21:14
Aye same here m8 with the ALT being on i stop what im doing in case i get flagged.
Also note your enta login which your router uses may be different to your ADSL24 one used for webspace managing, setting up email accounts etc, I were asked for two seperate usernames and passwords when ordering my service.
cliff, which noc pages (this one?) and which browser? Works fine for me in FireFox 3, but on XP. The page to check user flags and alt status loads up as an RSS feed.
I use Firefox3, Safari and Opera. The issue is mac related and Ipv6. no problem accessing Entanet Billing.
Thanks for the interest.
I know my log-in is correct as it's the same one I use to access BT Speedtest, which works fine. It's the only one I've ever used and I don't have email/webspace access.
ETA: Now that is completely weird as I can access it via my phone but not on my PC!!! Whats that all about??? :s
Only problem is it's giving me data as at 1.14pm today and not current time! :rolleyes:
Can you access it on the iPhone!!!........If so will try it on mine
surfer_chick
18/04/2009, 21:18
Can you access it on the iPhone!!!........If so will try it on mine
Yes!!! :D ... just a pain typing it all in lol
Yes!!! :D ... just a pain typing it all in lol
Thanks..........I know the feeling. if you have a mobileme account you can sync it with your Pc, all the bookmarks are shared.
http://www.apple.com/uk/support/mobileme/
BlueDanGrp
18/04/2009, 21:27
Yes!!! :D ... just a pain typing it all in lol
Maybe tinyUrl it? As long as you've MD5'd your password. Or email it to yourself (either if you aren't already using mobileme)
Maybe tinyUrl it? As long as you've MD5'd your password. Or email it to yourself (either if you aren't already using mobileme)
Can Md5 password be cracked ?
surfer_chick
18/04/2009, 21:33
Thanks..........I know the feeling. if you have a mobileme account you can sync it with your Pc, all the bookmarks are shared.
http://www.apple.com/uk/support/mobileme/
Thanks, I've seen that but decided not to use it as it expects me to use Outlook etc which I don't lol ... I prefer to keep both things separate whilst using a PC. Once I get myself a Macbook then it will probably be of more use to me :cool:
BlueDanGrp
18/04/2009, 21:41
Can Md5 password be cracked ?
hmm kinda, you could keep on guessing strings of text until you get one whose MD5 sum matches, give it a few years at least :)
Plus you'd need to know the tinyurl to find out the MD5'd password.
I have to agree that ALT is not working correctly.
I checked on Thursday night and I had collected no bad boy flags, next checked on Friday and I was showing 1 flag. As I had done no downloading on Friday but just indulged in 1 hour of online gaming I looked into it further and noticed that the date set for High Bandwidth User was 11th April, yes last Saturday.
A question for James. How come this was only flagged nearly a week after the event?
Also my total bandwidth usage for 11th April was 1.08GB, hardly heavy?
Not a moan at ADSL24 but just another pointer that ALT ain't working as it should. (or perhaps Entanet intended it to be thus)
surfer_chick
18/04/2009, 21:45
Now I've finally managed to get access to all this secretive stuff, I'm relieved to find I've never had one of these flags slapped on me (as yet!) so that can be discounted as a reason for my chronically slow speeds at times <sigh>
hmm kinda, you could keep on guessing strings of text until you get one whose MD5 sum matches, give it a few years at least :)
Plus you'd need to know the tinyurl to find out the MD5'd password.
Will be nice when James incorporates it into My Account :)
To be honest I never check it............If I get Flagged, I will be after my 'Mac'(low user). Will wait till Enta fine tune the Flag status.
I would like to see this displayed in the 'Usage area'
Will be nice when James incorporates it into My Account :)
To be honest I never check it............If I get Flagged, I will be after my 'Mac'(low user). Will wait till Enta fine tune the Flag status.
I would like to see this displayed in the 'Usage area'
cliff I totally agree about seeing it in the Usage Area it would be a great addition. However if I were you I wouldn't worry about getting the odd flag as it definitely isn't working correctly yet.
Now I've finally managed to get access to all this secretive stuff, I'm relieved to find I've never had one of these flags slapped on me (as yet!) so that can be discounted as a reason for my chronically slow speeds at times <sigh>
You should be getting much better speeds. Raise a ticket with ADSL24
My line has been more stable the last couple of months, than the 2+ years on the old centrals.
Speeds have been much better also. My pings are around 25 instead of the 45 on the centrals. Just ran this speed test.
http://www.speedtest.net/result/455225432.png
ignore the ping results, they are never correct and Derby gives the wrong speeds.
I really hate the fact that I am being made to feel bad for using a service I am paying for. It is like going to a nice restaurant and towards the end of your meal having the waitress whine about all the washing up she will have to do and how much work I made for her. I pay for this service and I really hate the fact that I feel I have to watch every bit of internet usage to try and make sure I dont do ANYTHING during ALT periods. Utter crap.
Yes that may be a bit of an exageration, but to have that in my mind at all is just WRONG. Who is paying who here.
Well said Neilp. Wouldn't surprise me if a lot of users have similar feelings from all of this. It certainly struck a chord with me.
boysteve
19/04/2009, 07:02
I have to agree that ALT is not working correctly.
I checked on Thursday night and I had collected no bad boy flags, next checked on Friday and I was showing 1 flag. As I had done no downloading on Friday but just indulged in 1 hour of online gaming I looked into it further and noticed that the date set for High Bandwidth User was 11th April, yes last Saturday.
A question for James. How come this was only flagged nearly a week after the event?
Same as me see http://adsl24.co.uk/forum/showpost.php?p=86601&postcount=39
I asked Enta the questions
1.Can you explain why its taken 12 days for a high user mark to appear on the Interconnect / status checker page?
2.Will this mark be removed in 3 days time?I.E 14 days after being marked or do I have to collect a full set of 5+ marks before any are removed?
3.When will the RSS Usage Feed be corrected?
There reply is Here (http://adsl24.co.uk/forum/showpost.php?p=86713&postcount=161)
I can add that the mark has indeed been removed now
BlueDanGrp
19/04/2009, 10:48
ok, I now have a fresh flag for yesterday (granted for 22.45gb), but I were checking manually and saw no more than 70% on the Birmingham node - does anyone know where I can find the graph for yesterday? Entachoice's are broken.
Only have since 20:20 yestarday :-(
http://img12.imageshack.us/img12/6401/birminghamipsc.png
http://img19.imageshack.us/img19/7/birminghamwbc.png
BlueDanGrp
19/04/2009, 11:17
Thanks - it looks like it caught me around half past ten then, and also entachoice's current utilisation graph is stuck too, not just the historical ones, it still says 64.2%
I thought "that's a bit low for the weekend"... :p
My node is currently @ 90%, and the ALT is active? I thought it became active @ 95?
BlueDanGrp
21/04/2009, 09:44
ok, I now have a fresh flag for yesterday (granted for 22.45gb), but I were checking manually and saw no more than 70% on the Birmingham node - does anyone know where I can find the graph for yesterday? Entachoice's are broken.
My flag for the 5th hasn't disappeared, so it seems getting a new one does reset the 14 day period for all of them, unless the system has had another brain fart.
multisync666
21/04/2009, 19:55
Whats the point of trying to check if your a high user when all you get is "To protect the server resources you may only query this data once every minute, Please try again later" and when you try later it is just the same
garfield
21/04/2009, 20:10
Cos your using too much bandwidth when you check it:D:D
Whats the point of trying to check if your a high user when all you get is "To protect the server resources you may only query this data once every minute, Please try again later" and when you try later it is just the same
60 seconds is too long to wait....
vBulletin® v3.8.4, Copyright ©2000-2012, Jelsoft Enterprises Ltd.