View Full Version : Office account usage between 20:00 and 22:00 being counted as 'peak'?
I've just logged on to the 'My Account' page to find that the usage reports have finally been fixed. Unfortunately, I am now greeted by a far more annoying problem. Any bandwidth used during the hours of 8pm and 10pm are being counted towards my peak allowance and have been since the start of the month.
Is there some way to rectify this? At the moment, I have two choices:
1. Stop downloading anything during these hours.
2. Continue using the net as usual and risk being charged/throttled for going over my allowance.
I'm probably going to opt for option 2, but if there's any negative consequences, then I'll be requesting my MAC straight away.
mummysboy
18/04/2009, 00:16
the exact same thing is happening to me cavey i changed from home 30 to office 15 on the 11th and as soon as i did that it started doing this i informed joe of this problem i hope this is fixed soon or i may have nothing left in 7-10 days time
SaintSinner
18/04/2009, 00:46
If it makes you guys feel any better, I'm also on an office package, and have been on one for quite awhile. And am having the same issue. In the last few days my usage figures have been like yours, inaccurately calculated. Looking back at the last several months it now appears I went over my usage limits each of the last 4 months (including the one that ended a few days ago). However I was not charged anything extra on my last bill date so I'm operating under the assumption that they (enta) know what's going on, and will fix it once they get the programers to stop throwing feces at eachother. If you do get charged/throttled just tell them (enta or adsl) that it's a mistake, they can look at your usage the same way you can and they'll see that the usage between 0800 and 2000 is within the limits on your account and credit you your funds back. Or at least enta did for me the one time (~6 months ago) my usage figure was screwed up.
It says many places on adsl24 and even enta's homepage that business packages off peak is 2001-0759 M:F and all day weekends. So there should be no need to worry, worst case scenario, your CC is charged a little extra one day then refunded a few days later. It's still rather annoying not knowing how much I'm actually using without going into each day and doing maths ;-)
(today's usage was only off by a factor of 3... I used 1.59, the automated system thinks it's 5.78)
Yes, Enta know about this and it's being fixed asap. Any usage being incorrectly calculated will be adjusted once the system is working correctly.
Kobrakai
18/04/2009, 13:10
You can’t even use the figures at https://billing.enta.net/ either, according to that I have gone miles over the peak allowance every month for the past year, the figures are just stupid. Also it says I have two accounts ...and one of them shows no usage.
Basically everything seems to be broken no matter where you look now.
Thanks for the replies - especially James - I know you've got a lot of problems to deal with at the moment. I am glad to hear that I won't be penalised for using the allowance that I've paid for. I'll have to check each day on Entanet's pages to work out what usage was wrongly attributed to peak, but that's a minor irritant.
mr blobby
22/04/2009, 00:12
what happens if we reach a new billing date and this problem is not solved? i have 9 days before new bill date 7 of them are countable for usage as normal weekdays where 8pm-10pm mess up is being counted to my peak usage and past 2-3 weeks worth too?
rightnow
22/04/2009, 08:07
yes, I have the same problem regarding a switchover from home 30 to office 15
the really annoying part is that if this problem is an ongoing one, why wasn't I/we informed
it was by chance I checked the usage stats last night ( the first day of my office 15 package) to find the peak usage still being added to between 8pm and 10pm.
this is very poor service, its not so much the problem ( although that is very annoying) its not being informed of such
adsl24 apparently pride themselves on good cust service, transparency etc
this is positively opaque
ps: I am aware of the message on the website regarding usage counter problems, this doesn't actually include this specific one,
.....maybe it could be now
The enta billing site is now showing nothing for me if i click usage.
I really dont understand why ,what should be a relatively simple task is taking so long to correct.
I am and always have been on office45 or business45 as is now appears to be known.
pro-logos
22/04/2009, 16:07
The enta billing site is now showing nothing for me if i click usage.
Same here. Since yesterday (or perhaps the day before) the page https://billing.enta.net/usage.php has basically gone blank, showing only the name of my package and a link called "ADSL", which goes nowhere. But the day-to-day usage report on the ADSL24 account page seems to be fine.
cyclonus10
26/04/2009, 11:26
my usage has been cocked up since 4th april and i am being told that the figures will adjusted so the 2 hours i have lost everyday since then will be credited with peak usage for the month.
wont do me much good if its sorted out after 4th may tho will it?
4 months of grief and counting?
why am i still here?
I have been told it will be sorted before your bill date of 4th May. I can't do much to be honest, it's all on Enta's side.
cyclonus10
26/04/2009, 11:44
I have been told it will be sorted before your bill date of 4th May. I can't do much to be honest, it's all on Enta's side.
they do have a lot to answer for but it is always the paying customer who gets shafted, while these companies get away with bloody murder.
it is only the service of adsl24 that is keeping me here, plus the fact that i have very limited options at my exchange (no LLU, no 21CN)
quickest response i have had to a post on any forum anywhere, good timing i guess.
rwinstock
26/04/2009, 14:15
James - when you say "sorted before your bill date of 4th May" does that mean it will be fixed for all of us by the 4th, or by our next billing date?
Richard
James - when you say "sorted before your bill date of 4th May" does that mean it will be fixed for all of us by the 4th, or by our next billing date?
Richard
It'll be fixed once we don't have 3 timezones that the Enta software needs to cope with which is in 3-4 days time once all customers are on the new packages. From what I've been able to gather (and mentioned on the TBB forum), they can't support 8pm, 10pm and midnight offpeak timezones so instead took the decision to put all office package customers on the 10pm offpeak timezone. I worked that out from a customer mentioning that even their old bills 'changed' and the numbers were different. I wish Enta were more upfront about such things tbh, but there you go ;)
Of course I may be wrong hehe
rockcity
27/04/2009, 06:29
So is the 4th defo a fix day for everyone?
buster1967
27/04/2009, 06:47
they can't support 8pm, 10pm and midnight offpeak timezones so instead took the decision to put all office package customers on the 10pm offpeak timezone
So why am i paying more for a service im not getting. i pay for an off-peak of 8pm-8am if it is 10pm-8am i expect a refund as iam not getting what iam paying for.
James can you confirm people on the office packages are still 8pm or is stunts correct and its been changed to 10pm.
No ,its 8PM and always has been. It's just the usage reporting wrong and it will be fixed.
rockcity
27/04/2009, 09:46
Would you be able to give a fix date please James?
No ,its 8PM and always has been. It's just the usage reporting wrong and it will be fixed.
buster1967
27/04/2009, 11:50
No ,its 8PM and always has been
Thats good enough for me thanks James.
James can you confirm people on the office packages are still 8pm or is stunts correct and its been changed to 10pm.
Yes, of course I meant the reporting is wrong. We've been reassured it will be fixed and all the data will be automatically corrected afterwards.
Dukezz30
27/04/2009, 23:41
Excuse me but... ive been watching the usage report on my profile and apparantly ive used nearly 1 gig in the last 2 hours bringing it to 29.7gig of my home 30 usage allowance
this aint right am not even using Anything! and im not paying for any overcharge.
Has the new 12.00 - 8.00am offpeak for home 30 started?
Even so this is ridiculous:s
rockcity
28/04/2009, 05:53
I think Enta should have had software in place that could cope with the changes before they implemented them. James can you (or Enta) post a definate fix date for this?
cloudy73
28/04/2009, 08:17
I just got an email saying my account was just about to break 45GB peak so yes its still counting 8pm onwards as peak as far as I can tell.
As a side note, if you then try to buy a 10GB topup from ENTA this does not work. Brilliant isn't it. Cowboys.
Joe_ADSL24
28/04/2009, 08:41
We are aware of the issues with Office Packages counting 8 PM to 10 PM as Peak usage it will not affect your account in anyway the system is just calculating it wrong. This issue is being fixed as soon as possible.
cloudy73
28/04/2009, 09:04
Thanks Joe, you've put my mind at ease.
rockcity
28/04/2009, 10:20
So just to be 100% certain when the system thinks you have hit 45GB peak (even though you havent) you won't get cut off or anything?
I just got an email saying my account was just about to break 45GB peak so yes its still counting 8pm onwards as peak as far as I can tell.
As a side note, if you then try to buy a 10GB topup from ENTA this does not work. Brilliant isn't it. Cowboys.
stepw135
28/04/2009, 18:23
Is there no way you guys can tell exactly how much peak I have left?
FYI I'm currently on 107% of my peak usage and am not being punished or slowed in any way whatsoever so it looks like Enta have kept their word. Hopefully if my theory is correct, it'll be mysteriously 'fixed' once the last customers move over to the new packages.
rockcity
29/04/2009, 14:11
Do you think your fix date (4th) is still right?
FYI I'm currently on 107% of my peak usage and am not being punished or slowed in any way whatsoever so it looks like Enta have kept their word. Hopefully if my theory is correct, it'll be mysteriously 'fixed' once the last customers move over to the new packages.
Do you think your fix date (4th) is still right?
I don't think I ever mentioned the 4th. James said it would happen before that, and I believe that also.
I hope it will be tomorrow, assuming everyone is then on the new packages and whoever put our calculations on 10pm switches it back to 8pm, a simple change.
Go Enta coders, go ;)
rockcity
30/04/2009, 20:07
Still not fixed here yet :-(
Still not fixed here yet :-(
Ditto, its very disappointing. I'm now on 123% and have no idea whatsoever of the real number.
buster1967
30/04/2009, 21:53
123% :o
123% :o
136% and rising. I think I'm getting peak usage for 8am to midnight because its still going up atm
Well accurate or not the Enta billing site was showing my peak usage was nearly at its limit ( 43GB ) , so I went and purchased a top-up of 10G just to see me through till the next month.
This morning the Enta stats are showing 45.90 GB peak usage, not even a hint of the purchased top-up I purchased yesterday. Eveything else for me is nigh on perfect, however this is proving to be a right pain, somekind of confirmation mentioning that my top-up has been taken into consideration would be nice.
smithcomputers
01/05/2009, 11:40
Well accurate or not the Enta billing site was showing my peak usage was nearly at its limit ( 43GB ) , so I went and purchased a top-up of 10G just to see me through till the next month.
This morning the Enta stats are showing 45.90 GB peak usage, not even a hint of the purchased top-up I purchased yesterday. Eveything else for me is nigh on perfect, however this is proving to be a right pain, somekind of confirmation mentioning that my top-up has been taken into consideration would be nice.
I have the same problem and I topped up yesterday just in case, not showing either.
I'm on 145%, no need to top up unless you think you've used all that bandwidth in proper peak time. James has already mentioned we won't get penalised and even though mine is now 145%, the real figure is actually closer to 50-60% because the majority was done between 8pm and midnight so I know I'm safe.
I have been told it will be sorted before your bill date of 4th May. I can't do much to be honest, it's all on Enta's side.
Any more news please James ? We now have a weekend and the 4th of May is a bank holiday so really unless its working again by the end of business today then it seems much less likely that it will be before the 4th ?
stepw135
01/05/2009, 16:22
I've started my new month today it will be interesting to see what happens tonight.
anti5580
01/05/2009, 21:41
I don't think there is a need to top up even just to make sure. It clearly shows that we're using it within the guidelines so we won't get punished for it.
It is a pain that we can't monitor it accurately but I'm sure it will be fixed soon enough.
rwinstock
02/05/2009, 07:34
Mmm. Something has changed since yesterday on billing.enta.net/usage.php (https://billing.enta.net/usage.php) - but it's only 50% good! The main page which lists month by month is still wrong:
|Billing Period |Total Bandwidth Usage | Peak Usage |
|20 Apr 2009 - 19 May 2009 | 63.59 GB | 26.31 GB |
But the day by day detail is now correct:
|Date | Total | Peak Usage |
|20 Apr 2009 | 3.04 GB | 852.4 MB |
|21 Apr 2009 | 2.88 GB | 945.89 MB |
|22 Apr 2009 | 2.43 GB | 1.06 GB |
|23 Apr 2009 | 2.7 GB | 1.37 GB |
|24 Apr 2009 | 4.77 GB | 1.48 GB |
|25 Apr 2009 | 5.48 GB | 0 |
|26 Apr 2009 | 5.1 GB | 0 |
|27 Apr 2009 | 6.84 GB | 1.46 GB |
|28 Apr 2009 | 5.02 GB | 2.07 GB |
|29 Apr 2009 | 9.79 GB | 2.19 GB |
|30 Apr 2009 | 6.57 GB | 1.36 GB |
|1 May 2009 | 6.37 GB | 1.44 GB |
|2 May 2009 | 2.59 GB | 0 |
The "Peak" column now adds up to just over 14.
But the ADSL24 figures are different again!!!
But the question is, of the FOUR different sets of figures, which one is "correct" in Enta's eyes, and do they know the mess they've got us all into?:(
Mmm. Something has changed since yesterday on billing.enta.net/usage.php (https://billing.enta.net/usage.php) - but it's only 50% good! The main page which lists month by month is still wrong:
(
Top spot! I just calculated mine and it is 22.1 gb which is 49% which is where I'd expect it to be. From that, I'd say clicking on a billing period and adding the peak usage for each day is most likely to be correct. The month to month summary is wrong and the ADSL24 usage pies are also wrong.
mummysboy
02/05/2009, 10:00
i reported this problem some 2-3 weeks ago and i see its still not fixed.i left adsl24 some3-4 days ago as this was one of the reasons why and one or two others i cant blame adsl24 for this problem but adsl24 should and need to look for other suppliers as entanet are loosing customers due to there problems
I have been told it will be sorted before your bill date of 4th May. I can't do much to be honest, it's all on Enta's side.
Fine, but since that 'deadline' has now expired, an update from Enta via you would be appreciated.
Fine, but since that 'deadline' has now expired, an update from Enta via you would be appreciated.
James,
Along with the issues of the ALT and flags, it just shows that Enta haven't a clue what they are doing!
Isn't it time you now ask for a direct meeting with Enta's MD to ensure something is done ?
If it were my company someone at Enta would be sacked/replaced?
stepw135
05/05/2009, 19:16
For the 1st day of my new months usage they have my peak counting right up till midnight, way to make things worse!:rolleyes:
rwinstock
05/05/2009, 20:06
WTF! This is beyond a joke! Just checked back with billing.enta.net/usage.php (https://billing.enta.net/usage.php) and guess what? My peak usage has gone UP from last week:
Date | Total | Peak | Increase
-----------------------------------
20-Apr-09 | 3.04 | 1.72 | 0.8676
21-Apr-09 | 2.88 | 1.09 | 0.14411
22-Apr-09 | 2.43 | 1.33 | 0.27
23-Apr-09 | 2.7 | 1.95 | 0.58
24-Apr-09 | 4.77 | 3.61 | 2.13
25-Apr-09 | 5.48 | 0 | 0
26-Apr-09 | 5.1 | 0 | 0
27-Apr-09 | 6.84 | 2 | 0.54
28-Apr-09 | 5.02 | 3.73 | 1.66
29-Apr-09 | 9.79 | 4.15 | 1.96
30-Apr-09 | 6.57 | 3.54 | 2.18
01-May-09 | 6.37 | 3.19 | 1.75
02-May-09 | 8.31 | 0 | 0
03-May-09 | 9.05 | 0 | 0
04-May-09 | 8.83 | 3.76 | 0
05-May-09 | 5.05 | 2.27 | 0
-----------------------------------
| 92.23 | 32.34| 12.08171
Come Enta/ADSL24 this is beyond a joke, you are CHARGING us for this and if we go over our limits you FINE us, yet you have no idea how much we are using - we need a definitive statement that:
You are investigating this
A time scale for a resolution
An assurance that no-one will be penalised for going over their limit as the monitoring is unreliable and impossible to verify - My peak usage has changed by 12GB in the last 2 days!
Rich
The silence is deafening from our ADSL support team. Can we get an update please ? I'm now on 192% and others are reporting that despite Jame's reassurances, even into the 2nd month, its reporting incorrect peak data.
rwinstock
06/05/2009, 15:17
I got a bit narked waiting for someone from ADSL24 to respond on here....
....so I raised a ticket for them.
Here is their response:
Hi Richard
1) Yes the Enta Net programmers are aware that there is a fault with the usage reports. They are correcting this as we speak.
The problem is being resolved.
2) Time scale.. ASAP. its being resolved.
3) If you have a dispute with your usage stats then youy can call Tech Support on: 01457 6000 25.
and they will happily give you extra allowance or not charge you for going over until you receive your correct usage reports.
Hope this helps
Best regards
Mohsin - Sales, Broadband Technician
buster1967
06/05/2009, 15:46
If you have a dispute with your usage stats then youy can call Tech Support on: 01457 6000 25
Wouldnt be so bad if hte phone call was free which it isnt and chances are you wont get through.
rwinstock
06/05/2009, 18:33
...AND why should we phone? If they KNOW there is a problem, simply come out with a statement saying no-one will be penalised this month due to the muck-up!
From aquiss...
http://forums.thinkbroadband.com/entanet/t/3630052-re-business-packages-peak-time-change-or-enta-issue.html
...specifically "Our understanding, from conversations yesterday and this morning is usage issues are being aimed for a fix by end of play Friday."
It is sad we have to source this information from another provider though.
Well its end of play friday and i dont seem to see any change to my stats .Anyone else seen their Office package stats fixed ???
stepw135
09/05/2009, 08:05
Only change on my stats is that now everything upto midnight is being counted as peak, maybe the morons might get it right next month!
Yup, still completely broken here.
buster1967
10/05/2009, 18:04
This is getting beyond a joke now, we pay for a service the office package that is which is off peak/free usage from 8pm-8am. now if our usage is being counted from 8pm till 12am people on the office packages not only are paying more but are getting penalised more than anyone else for the privilage.
Its ok people saying it is getting fixed but that isnt the case is it as if it was fixed people wouldnt still be complaining.
How much are customers getting cheated out of what they are paying for usage wise and yes i mean cheated as thats what it is.
I complained over a month ago about this and got the standard reply Enta are trying to fix it ASAP but surely it shouldnt take this long to fix the problem.
cyclonus10
10/05/2009, 19:36
just let everyone know, my office usage data is now correct, still showing me other persons usage history but my current usage is correct and off peak starts at 8pm.
i think i was one of the fisrt ppl to notice tho and raised a ticket with adsl24 and emailed enta
bradders
12/05/2009, 14:22
My usage data is still wrong, with off-peak still being counted as peak.
What's everyone elses like now?
my usage is wrong as well as all my usage is showing as peak except for the weekends as I am usually not online after midnight and my pc is off.
Peak Download Off-peak Download Peak Upload Off-peak Upload Total Peak Total Off-peak
20th Apr 09 - 19th May 09 16.17 3.77 1.06 0.32 17.23 4.10
rwinstock
12/05/2009, 16:50
Mine hasn't changed since the 5th...still badly wrong
smithcomputers
12/05/2009, 17:10
Mine still wrong as well.
martlets
12/05/2009, 20:45
My usage data is still wrong, with off-peak still being counted as peak.
What's everyone elses like now?
My peak usage for the current billing period is 185%. I'm on Office 45 so I should switch from 'peak' at 20:00, but this hasn't actually been happening until midnight. As it was apparent that there's a problem I've been keeping a record of usage details so I know what my actual 'peak' usage is (67%) and can keep within my allowance.
Out of interest, has anyone that received an Entanet invoice since the beginning of May been charged for the amounts being reported, or does the invoicing process produce an accurate(ish) 'peak' figure?
buster1967
12/05/2009, 23:45
Iam still being robbed of my peak time allowance so far its just under 600mb today i thought on the office packages it was 8pm that was the free usage time what the hell is going on here. How much bandwidth are customers being robbed of per month.
Mine too is still wrong,its pathetic really.
All people affected should be e mailed by enta directly to explain why there stats are wrong,assure those affected they will not be incorrectly billed for over usage and some sort of fix time mentioned i really dont understand what could possibly be taking this long to fix.
I really can see them billing people wrongly at some point the way they are performing .
buster1967
13/05/2009, 00:09
This has been happening for ages m8 how much bandwidth are customers losing through no fault of their own per month it must be a fair amount of GB's.
stepw135
13/05/2009, 11:42
The thing that is annoying me is last month they were counting peak up to 10pm and this month it has changed to midnight so they are obviously capable of making the changes, so why can't they get it right?
The frustrating thing is some customers are reporting it fixed, whilst others are not (based on reports on TBB). The lack of 'support' from ADSL24 isn't helping. I can raise or re-open my ticket but I will probably just get reassurance that it's being fixed, rather than any hard evidence. Look how my ALTimeter tool has progressed in the time this has been ongoing and I'm spending an hour or 2 every few evenings on it, probably not clocked up 20 hours so far yet Enta coders have been 'fixing' this issue for 6 weeks now.
buster1967
13/05/2009, 23:14
stunts don't bother m8 raising a ticket ive done it and got the standard response saying they are trying to fix the problem as fast as they can. Its no good saying this when they have had plenty of time to fix it. makes you wonder if they are trying to fix it as this way they are robbing customers of paid for allowance.
Its ok them saying you wont be charged if you go over your peak time allowance but if that's the case what's stopping customers hammering it knowing they wont be charged.
No wonder customers are leaving ADSL24 like rats from a sinking ship.
I'm sure my usage from 8pm-12am is being credited towards my peak usage. I guess I'm going to have to monitor the usage myself. :$
( edit: OK just looked at the usage stats myself. Since the start of the current billing period Enta have me down for 29.4GB peak usage. Quick calculation from me, 8am-8pm - and I've used 15.1GB. So yeah, it's obvious they are calculating my peak from 8am-12am. ^^: )
scotsmist
14/05/2009, 11:45
I was still being calculated up to midnight as peak yesterday according to the usage report email but I didn't get any usage report email just after midnight this morning.
buster1967
14/05/2009, 16:21
Ive been reliably informed that if you go over your limit you will not get billed and aslong as that is the case and i dont get billed i will just have to grin and bear it.
rwinstock
18/05/2009, 18:17
Another week has gone by...still not fixed...is this ever going to get fixed?
Im onto a new billing period and this is still not fixed
buster1967
21/05/2009, 09:55
Its ok the powers that be saying we wont be charged IF we go over our allowances but who is really going to try that out just in case they get charged.
Its ok the powers that be saying we wont be charged IF we go over our allowances but who is really going to try that out just in case they get charged.
I went over by double last month and had no issues (the real number being well under I just downloaded a lot post 8pm). It's a frustrating issue, but James does gives his word that we won't be penalised.
rwinstock
27/05/2009, 20:48
Another week has gone by...still not fixed...it must be the worlds most complicated problem if a team of Enta programmers can't fix it since it was reported more than a month ago!
alansallad
29/05/2009, 09:28
I an confirm that the figures are returning 8pm - midnight as peak on the Office package. This is beyond acceptable and pretty annoying to say the least.
buster1967
29/05/2009, 13:03
Will ADSL24 be able to give us customers a true peak time usage or will we need to get in touch with Entanet to find out how much we really have used.
rwinstock
29/05/2009, 18:49
Well...I got my May Invoice...it's for the correct amount, they've only charged me for the standard amount, despite my (messed up) usage being way over my allowance. So good on them for not overcharging - but if they don't fix the usage soon how will we ever tell who is right?
buster1967
29/05/2009, 21:47
Im loathed to go over my limit not that i will but id be gutted if i did and they charged me.
buster1967
30/05/2009, 18:42
Will a MOD care to answer my question please.
Will ADSL24 be able to give us customers a true peak time usage or will we need to get in touch with Entanet to find out how much we really have used
My usage stats are still being charged till midnight too - what is the point in the stats if they're totally unreliable.
Even though I've read the thread, I'm still worried that I'm going to get a massive charge through the stats being way off.
Bill due tomorrow and won't relax till the payment goes through.
Has James or othher staff definitely said that all of us won't get extra charges or do we have to raise a ticket for this to happen? :s
martlets
01/06/2009, 13:22
Received my invoice today and was just charged the standard monthly Office 45 fee.
According to Enta's, and consequently ADSL24's, usage stats I was 270% of my peak allowance. My actuals were just over 95% by my reckoning.
buster1967
01/06/2009, 15:40
but we need 100% correct stats as its ok them saying we wont be charged, what would have happened if you had gone over your actual allowance. you say you reckoned it was 95% but what if you went over 100% would you have been charged.
martlets
01/06/2009, 20:11
you say you reckoned it was 95% but what if you went over 100% would you have been charged.
For the last couple of months (since I noticed the 20:00 to midnight problem was occurring) I've kept a detailed record of Enta's daily cumulative figures for me - the ones recorded at approximately 10 minute intervals throughout the day - from the usage stats. These cumulatives are shown starting at zero each day and I've seen no evidence to date to believe they are anything but accurate.
Using the cumulative totals at just before 08:00 and just after 20:00 I can calculate a reasonably accurate peak usage cumulative that I have confidence in, with a little leeway built in.
This only takes a couple of minutes each evening and while I shouldn't have to do it, at least I don't have to worry that the totals are over my allowance and might land me with a hefty penalty charge.
The Enta programmers are fully aware of this and we've had clarification from Enta that no one will be charged for going over accidently even if its like 100%+ of your usage used, just continue to use it as you normally would.
cyclonus10
03/06/2009, 17:37
i thought that my account had been sorted but after seeing 7gb peak usage being added last night after 8pm i guess it hasnt, and that data took me over 45 gb too, wont be happy if anything happens because of it
scotsmist
23/07/2009, 11:49
Could we please get some kind of an update on the usage reports ? My usage from yesterday showed uploads after 8 PM as still counting towards my peak usage.
It's still messed, but I'm also over my peak limit (90GB) according to the stats and haven't had any hassles from Enta about it.
I wrote a quick script that scrapes enta's usage pages (the 10 min interval data that martlets mentioned) and calculates my peak/offpeak usage for me properly.
Enta says I've used 95GB peak, really it's about 62GB.
paulbacon
23/07/2009, 14:20
It really cant be that hard for Enta to sort it out.
buster1967
23/07/2009, 16:12
you would have thought that m8 but since its still knackered obviously its not a priority for them.
Im sick of having to manually calculate my true stats im already down 5 GB so far this month.
If i didnt do it myself i bet id get charged for going over my allowance going by their stats.
Iam on Office 45.
Not knowing there was a problem with the stats, when Enta stated I was approaching my limit I purchased and have now been charged for a 25gb top up. I was charged £23.90.
However now I know there is a problem I have looked at Enta's usage data and their own data is wrong, way wrong, some days by as much as 10Gb.
I doubt very much now whether I have ever gone over my peak usage limit at all.
Iam switching to LLU on Wednesday so will I get my money for the top up back if I have not in fact gone over my usage?
Phobos
buster1967
08/08/2009, 17:59
Aye m8 they said people wouldnt be charged if they went over their limits so why the hell dont they tell their customers this the greedy gets.
And so we find the real reason why they haven't fixed it...
buster1967
09/08/2009, 08:36
Very true iaTa m8. The next time i email them im going to mention that to see what they say.
FYI, I've checked my billing usage at Enta this morning (the start of a new billing month for me) and they are showing correctly for previous months now.
buster1967
12/08/2009, 13:51
They said to me that when they fixed the stats they would let their resellers know so as ADSL24 have not commented on it im assuming the stats are still wrong.
OK I sent them an email regarding this and they have confirmed that my usage last month was below my allowed 45Gb, they state I had used 42.87Gb.
The daily emails stats that I had used -23.1GB (45Gb + 23.1Gb or 68.1Gb in total), slight error there of over 50%.
I enquired if as a result they would refund my purchase of a £23.90 top up which I now find was not required and they have replied that a refund has been requested and it should be with me in a couple of days.
Result.
My billing date was the 11th so I have been billed for this month but I switched to LLU at midnight last night (and very fast it is too).
Am I right in thinkin I should get a refund for the rest of the month?
Phobos
buster1967
12/08/2009, 21:04
glad to hear that m8 but i bet if you hadnt emailed them they wouldnt have bothered refunding you.
not sure about the refund regarding whats left of this month.
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