Adsl2+

[Daedalus]

Just wondering how long it takes to get a response email about the upgrade, i clicked the upgrade option in the my account page on friday the 17th and checked and confirmed i have a adsl2+ router and clicked process upgrade.

The pages states i should recieve an email updating me during the process, yet I have recieved no emails at all.

[DeadZebra]

On one of the other threads didn't James say it would be 48hrs (business day hours not weekends)

[ZeroG]

When I upgraded this morning a support ticket was automatically created for me, you could check to see if there's any information in there.

[Daedalus]

there was indeed a support ticket, thanks for the help.

kind of a weird place to put it without telling you it would be there though.

[Mohsin_ADSL24]

All our customer receive Regular Status Reports Via their Cpanel of any account changes or upgrades.

Expect Upgrades to ADSL2+ to take up to 24-48 Working Business hours not including Weekends.

[Jules]

Requested the ADSL2+ upgrade on Sunday night, the order appeared placed on Monday and today (Tuesday) the job was done. So ADSL24, Enta & BT all working fast on something - good news for a change. That deserves pats on the back all round, methinks. :)

[sarcasticsheep]

That seems fast, I got notification that a manual upgrade has been put through on Wed 15th April - so it's now 5 full working days I've been waiting for the upgrade to ADSL2+. That's much more than 24-48 working hours, and I understand there is a backlog of requests but it still seems like it is taking much longer than it should.

Anyone else been waiting as long as me or longer for the ADSL2+ upgrade? I'm already on 21CN so its just a matter of upgrading the speed from upto 8mb to upto 24mb. My last contact through ticket was it "will" be done within 24-48hrs and that was 11:25am on Monday, so that's now passed too....

[riz]

Anyone else been waiting as long as me or longer for the ADSL2+ upgrade?

Since my bill date of 2nd April. I even put through the order initially back in March when we were first given the choice of new packages to pick from. Exchange was upgraded in Feb. 3 tickets and a phone call later i'm still nowhere nearer adsl2+.

[Mohsin_ADSL24]

Currently there is a Huge list of Customers wanting top Upgrade to the ADSL2+ Service.

Please be assured we are working to have these Active as soon as possible... please allow up 24-48 Business working Hours to all Upgrade to Complete...

You will receive Automated Responses via Cpanel of the Upgrade Status.

[sarcasticsheep]

Thanks for the update and I can appreciate it's a busy time for you, though I wouldn't keep stating "24-48 business hours" since it's clearly taking a lot longer than that to complete