Things Are Getting Worse

[Scoobaloob]

James,

I don't know what's going on with my connection. I started off after the ten day period averaging 3000kbs and peaking at 4000kbs and over the last 2 or 3 days the speed has dropped. For over a day now my connection has been at 900kbs peak 1200kbs:mad:

Neither of my computer are able to perform the bt tests anymore, just never completes. :mad: Both have latest java installed. I even disbled everything, yes virus checker and firewall.:eek:

Here is the information from my modem,
DOWN UP

snr down 14db snr up 8 db
line attenuation 43.8 24.5
data rate 6112kbs 448kbs
Latency interleaved


Here is the information when I did manage the b.t test shortly after joining when connection was better.
http://speedtester.bt.com/

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 6000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 7616 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 4305 kbp

7.34am
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 4500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 6336 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 4191 kbps


I wonder if the loss of speed is stopping the test working now. Then again i had trouble with the b.t test working when my speeds were better but at least they worked eventually unlike now.:(

Any idea as i'm gettin fed up trying to sort this out?

[Scoobaloob]

Just disabled my firewall in the modem and the b.t speed test worked.

here is the result. looks bad to me.:mad:



Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 6432 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 927 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.



Here's another one,

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 6432 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 882 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

[Ircsum]

That throughput is consistent with your present IP profile. You have obviously had a low synch event in the past 3 days which has dropped your profile. The drop occurs within 75 minutes of a low synch event and it takes about 3 days at a higher synch to recover.

If you maintain your present synch of 6432 your IP profile should climb to 5 Mbits.

Have you optimised your internal wiring, as advised in other threads? If your router is supported by the DMT Tool (http://dmt.mhilfe.de/) you should use this to monitor your connection & try to pinpoint what's causing you to lose connection & resynch at a lower rate (possibly RFI in the evenings).

Ircsum.

[James]

Hi.

This is not ADSL24 who are causing the low speeds. Your line is all over the place (probably due to wiring problems/extensions/filters)

The reason why your IP profile gets that low and ulitmately limits your download speed is due to your router losing connection to the exchange which is usually down the the setup etc.

At 09:32:53 yesterday morning your router connected at 1152 meaning your profile dropped to 1000 (1Meg) which is why its going slow for you. Looking at your Max reports your line has been varying between 1 and 7 Meg since you joined so you need to determine what is causing the problem in your setup.

What setup do you have as regards to sockets/extensions/filters etc as something is seriously causing noise on your line...

[Scoobaloob]

Hi James,
Hi Ircsum,

I have the filter connected to the main b.t socket and have modem and telephone plugged in. No other connection cables or phones.

The telephone does have a long extension cable but i don't see how this could be the problem as only recently had the low connection problems and this setup has been the same from day one. I have five filters and tested them all to see which ones gave the best sync rate when logged into the modem, none of them fixed the low connection problem but as you say takes 3 days to find out.

I see what you mean about filters in previous posts as two of the filters out of the five only gave sync rates of 3700 while the other 3 gave sync rates of 6000 odd. Left the one in with the highest sync rate of 6336. Just logged into the modem and report says still at that level.

dmt tool
Can't understand this all in German.

The only other thing i have done is use Tweaking tools. I had to use TCP Optimizer as with windows setting download speeds were very, very poor with the use of TCP Optimizer things improved to average 3.6m connection, peak 4m which compared to the b.t stated connection test i performed prior to the tweak.

I must say i have never seen speeds above 4000kbs while downloading or by the various speed test sites i visited. At a sync of 6336 i should be getting 5.5m according to the info chart.

Would turning off the modem cause this problem as sometime turn of at end of day to save electric.?

The only other thins i did was check that only two wire were connected in the main b.t line. But made sure they were nice and tightly reconnected which my current sync rate confirms.

[Ircsum]

The DMT Tool is German but you have an option of English when you first use it. ;)

Turning the modem/router off at night will do no harm but you're not saving much in the way of electricity. Avoid rebooting it too often or DLM will think you have a faulty line and perhaps raise your target noise margin. I've not seen a clear cut statement on what "too often" means but I have seen a suggestion that more than 10 times in an hour will bring drastic consequences.

For now, I'd do nothing and wait for your profile to recover.

Ircsum.

[Scoobaloob]

O.K Thanks Ircsum,

Will give it a few days,

Here's the latest day time test

MODEM REPORT
SNR DOWN 14 UP 25

LINE ATTENUATION DOWN 43 UP 24

DATA RATE 6336 DOWN 448 UP

and the b.t test as of 1.30pm

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 6368 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 882 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

[Scoobaloob]

Just did the bt test and thing are now improving once again,

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 6368 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2805 kbps

I think the problem was not wiring problems/extensions/filters etc but because i was disconecting the modem a lot and rebooting it trying different setting to try and improve my download speeds. I did not realise that this would cause b.t to reduce my connection speed thinking there was a problem.

Anyway i regulary check my sync rate throughout the day and it is constantly at 6368 so i guess it not a noise problem. For this sync rate i should be getting 5.5m according the charts so given time the b.t test software should up my speed hopefully.

There is one problem i have. Online gaming. I have terrible ping rates.

London 83
Dublin 138
Munich 92
Rome 112
Los Angeles 183
Chicago 165

Making online gaming impossible to play, especially games like Battlefield 2. Is there anything that will fix this?

[James]

Those ping times are not normal and should not be that high. Can you give us the IP's of those servers so we can test them?

We can turn off Interleaving on your line if you wish which will dramatically reduce ping times but the London/Europe ones should not be that high even when Interleaving is on.

James

[Scoobaloob]

All results done through http://www.speedtest.net/

I don't know what address the test pinged just the location and results.

but when i ping adsl24 with the run command i get
220
130
130
130

[James]

Definitely something wrong there. Have you tried another PC or router?

This is what you should get...

Pinging adsl24.co.uk [84.234.17.165] with 32 bytes of data:

Reply from 84.234.17.165: bytes=32 time=25ms TTL=60
Reply from 84.234.17.165: bytes=32 time=22ms TTL=60
Reply from 84.234.17.165: bytes=32 time=22ms TTL=60
Reply from 84.234.17.165: bytes=32 time=22ms TTL=60

P.S. Make sure you are not downloading or uploading (sharing) anything at the time as ping times will plummet!

[Scoobaloob]

Definately not uploading or downloading. Will try it on my other comp just in case tcp optimizer tool changed setting is causing the problem. Have two safecom modem routers all worked o.k on previous isp with regard to pings. Will try swapping the routers over but don't want to do this too much just in case b.t dropes my bandwith again.

[Scoobaloob]

Strange, just tried pinging 84.234.17.165 without changing anything and now getting 52, 42,42,42. Must be fluctuating.
Pings on http://www.speedtest.net/ are still high.

when i ping gamespot.com 195, 185,185,185
Ping gamerankings.com 197,188,188,188
ping ebay.co.uk timed out
ping google.co.uk 60.52.52.52
ping ebuyer.co.uk 51,43,43,43

So still a lot of high pings on some.

[Scoobaloob]

Wooops, just checked them again as looked at wrong figures on some. Above amended.

[James]

There is something definitely not right there. I presume if its a wireless router you have turned it off of secured it? Have you actually just rebooted the router to see if it makes a difference?

[Electron]

Im having similar problems, wireless turned off and router rebooted, no other programs running.

Im on elm, Central 3, Green - OK (Less than 95% total bandwidth used), 7.2 Mbps, 2007-05-01 14:53:57

speedtest.net results

London 91ms
Dublin 144ms
Munich 137ms
Rome 180ms
Los Angeles 209ms
Chicago 152ms

pinging gamespot.com 184 183 184 183
pinging gamerankings.com 182 181 181 181
pinging ebay.co.uk timed out
pinging google.co.uk 48 47 48 47
pinging ebuyer.co.uk 38 37 36 36


Pinging adsl24.co.uk [84.234.17.165] with 32 bytes of data:

Reply from 84.234.17.165: bytes=32 time=37ms TTL=56
Reply from 84.234.17.165: bytes=32 time=36ms TTL=56
Reply from 84.234.17.165: bytes=32 time=38ms TTL=56
Reply from 84.234.17.165: bytes=32 time=38ms TTL=56

Ping statistics for 84.234.17.165:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 38ms, Average = 37ms

Pinging bbc.co.uk [212.58.224.131] with 32 bytes of data:

Reply from 212.58.224.131: bytes=32 time=36ms TTL=118
Reply from 212.58.224.131: bytes=32 time=36ms TTL=118
Reply from 212.58.224.131: bytes=32 time=36ms TTL=118
Reply from 212.58.224.131: bytes=32 time=35ms TTL=118

Ping statistics for 212.58.224.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 36ms, Average = 35ms

My profile was stuck for the 1st month but pings were fine (25/ 26 to bbc or adsl24). Now my ip profile has been fixed my pings are at least 10ms higher (usually 25ms more in GameSpy) than what they used to be :confused:

[Scoobaloob]

Adsl24 definately fluctuating

4pm
ping adsl24.com
121
114
114
114


Modem connected to other comp and powered off/on gives following

4.26pm
ping adsl24.com
121
113
113
113

ping googl.co.uk request timed out
ping ebuyer.co.uk 50,42,42,42
ping amazon.co.uk request timed out

I do not use wireless modems. Cable from modem to main B.T socket about 9 feet and cable from modem to comp about 4 feet. Both good quality cables.

All definitions in sygate firewall cleared and all progs given access made no difference.

5pm
Changed over modems (still same model)

ping adsl24.com 120, 112, 113, 113
ping google.co.uk 61, 53, 53, 53
ping ebuyer.co.uk 49, 42, 42, 42
ping amazon.co.uk request timed out
Ping gamespot.com 196, 187, 187, 187
ping gamerankings.com 197, 188, 188, 189
ping bbc.co.uk 49, 41, 41, 41 all other times I tried pinging bbc.co.uk i would get timed out now it decides to work.

Well still getting bad lag in Battlefields 2 due to ping times. 200ms is a long delay when playing :mad: these sort of games.

[James]

You are not pinging the right site. adsl24.com is not us, its adsl24.co.uk!

But anyway, the pings are still very high as to what most people get. Did you try another PC?

What MTU and RWIN do you have set on the PC and what MTU on the router? If one is higher than the other then that usually cause these kind of problems.

[Scoobaloob]

James,

Yes i did try another pc and another modem.

Both modems had MTU set to 1492 but when i change the settings to 1478 and saved the settings the modems always reboots back to MTU set at 1492. Hence i used TCP Optimizer which set MTU in windows xp to 1478. Did not think both windows and modem had to be set at 1478 as thought windows bypassed modem settings. I did look for a solution on the internet but could not find a solution.

So router set to 1492 MTU
Windows xp set to 1478 MTU
TCP Optimizer set to 8000kb/s connection speed which sets the rwin value to 517680

[James]

Please provide some actual traceroutes to adsl24.co.uk, bbc.co.uk and google.com

The full output from each :)

[James]

Looking at your line reports you have some serious noise/interference there.

Your router SYNC rate is varying from 7968 to 1152 - that's not normal. What setup do you have as regards to socket, extensions and filters etc?

James

[Scoobaloob]

Just the router connected to the main bt socket via the filter and also the Telephon as stated before. No other sockets, extensions etc.

Recent sync fluctuation may have been a bad connection as i did note after connecting my other router (same model) to my other computer to test the connection that the sync did fall from 6300 to 5600. Connection now set up with original comp and router now.

some of the ping problems were down to peerguardian blocking some sites. But this does not account for online gaming lagging and disconnections.

What should the pings to long distance sites like America etc be?

Here an update of current ping times

They were taken with windows xp MTU set back to 1492 to match the modem 1492 MTU settings which I am unable to change due to modem reverting back to 1492 setting after save and reboot.

ping www.adsl24.co.uk 50,42,42,42
ping google.co.uk 61,51,51,51
ping bbc.co.uk 49,40,40,40
ping Gamerankings.com 197,187,187,187
ping gamespot.com 195,186,186,186

No uploading or downloading when these taken.

[James]

They are pretty decent if your line has Interleaving on. US based sites will always have a ping of 110+ minimum usually...

[Electron]

8128 sync, fast path
currently MTU=1500 comp & router, tried setting different values but made no difference

Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:

1 56 ms 98 ms 99 ms 192.168.1.254
2 36 ms 37 ms 35 ms dogwood.dsl.enta.net [84.45.242.69]
3 36 ms 36 ms 36 ms vlan4001.global-switch.dsl.enta.net [84.45.242.65]
4 203 ms 225 ms 216 ms te5-1.global-switch.core.enta.net [84.45.242.45]
5 36 ms 36 ms 36 ms te4-3.telehouse-north.core.enta.net [87.127.236.41]
6 36 ms 37 ms 36 ms te5-3.telehouse-east2.core.enta.net [87.127.236.37]
7 36 ms 36 ms 37 ms 212.58.238.177
8 36 ms 36 ms 36 ms 212.58.238.153
9 36 ms 36 ms 36 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]

Trace complete.

Tracing route to google.co.uk [66.249.93.104]
over a maximum of 30 hops:

1 19 ms 99 ms 99 ms 192.168.1.254
2 36 ms 36 ms 35 ms dogwood.dsl.enta.net [84.45.242.69]
3 36 ms 36 ms 36 ms vlan4001.global-switch.dsl.enta.net [84.45.242.65]
4 37 ms 36 ms 36 ms te5-1.global-switch.core.enta.net [84.45.242.45]
5 72 ms 139 ms 36 ms te4-3.telehouse-north.core.enta.net 87.127.236.41]
6 36 ms 36 ms 36 ms 195.66.226.125
7 37 ms 35 ms 37 ms 66.249.95.130
8 45 ms 46 ms 44 ms 209.85.248.80
9 49 ms 47 ms 49 ms 209.85.248.79
10 49 ms 50 ms 49 ms 72.14.233.81
11 47 ms 52 ms 46 ms 66.249.94.46
12 50 ms 46 ms 48 ms ug-in-f104.google.com [66.249.93.104]

Trace complete.

Tracing route to adsl24.co.uk [84.234.17.165]
over a maximum of 30 hops:

1 51 ms 99 ms 99 ms 192.168.1.254
2 36 ms 36 ms 51 ms dogwood.dsl.enta.net [84.45.242.69]
3 36 ms 36 ms 36 ms vlan4001.global-switch.dsl.enta.net [84.45.242.65]
4 36 ms 36 ms 36 ms te5-1.global-switch.core.enta.net [84.45.242.45]
5 35 ms 36 ms 36 ms te4-3.telehouse-east.core.enta.net [87.127.236.81]
6 172 ms 203 ms 200 ms 195.66.225.18
7 36 ms 37 ms 36 ms rb-sov-edge.netrino.co.uk [84.234.19.253]
8 37 ms 37 ms 37 ms adsl24.co.uk [84.234.17.165]

Trace complete.

What do you think James ?

[James]

None of the above results flag any errors - they are all perfectly normal :S

[Electron]

Yes, but its strange they are all 10ms slower than what they used to be in my 1st month with ADSL24 and with my old isp. When BT fixed my stuck profile it seemed to increase my latency, I used to get about 26ms to your gateway now im getting around 36ms.:confused:

[James]

Is that a permenant increase in ping times or certain times of the day? Things can just change - they will never be the same all the times and every ISP uses their own networks and thus it will never be the same on different ISP's

[Electron]

yes its permanent (lowest i've seen is 34ms)

22:50, central 2 EP = 4.1Mbps, central 4 EP = 2Mbps

1 92 ms 99 ms 99 ms 192.168.1.254
2 63 ms 34 ms 34 ms chestnut.dsl.enta.net [84.45.242.68]
3 34 ms 34 ms 34 ms vlan4001.global-switch.dsl.enta.net [84.45.242.65]
4 34 ms 33 ms 34 ms te5-1.global-switch.core.enta.net [84.45.242.45]
5 34 ms 34 ms 33 ms te4-3.telehouse-east.core.enta.net [87.127.236.81]
6 35 ms 34 ms 33 ms 195.66.225.18
7 35 ms 34 ms 34 ms rb-sov-edge.netrino.co.uk [84.234.19.253]
8 36 ms 34 ms 35 ms adsl24.co.uk [84.234.17.165]

Trace complete.

04:56

Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:

1 55 ms 99 ms 99 ms 192.168.1.254
2 35 ms 35 ms 35 ms maple.dsl.enta.net [87.127.229.97]
3 36 ms 36 ms 35 ms thc1o.gi2-6.telehouse-east.dsl.enta.net [87.127.229.74]
4 35 ms 35 ms 35 ms te5-2.telehouse-east.core.enta.net [62.249.192.121]
5 36 ms 36 ms 35 ms te5-1.telehouse-east2.core.enta.net [87.127.236.98]
6 37 ms 35 ms 35 ms 212.58.238.177
7 36 ms 36 ms 36 ms 212.58.238.153
8 36 ms 35 ms 35 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]

Trace complete.

11:45

Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:

1 42 ms 99 ms 99 ms 192.168.1.254
2 35 ms 35 ms 35 ms oak.dsl.enta.net [87.127.229.99]
3 35 ms 36 ms 35 ms thc2o.gi3-6.telehouse-east.dsl.enta.net [87.127.229.82]
4 35 ms 35 ms 35 ms te5-2.telehouse-east.core.enta.net [62.249.192.121]
5 35 ms 36 ms 35 ms te5-1.telehouse-east2.core.enta.net [87.127.236.98]
6 40 ms 36 ms 35 ms 212.58.238.177
7 35 ms 35 ms 35 ms 212.58.238.153
8 35 ms 35 ms 35 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]

Trace complete.

[Electron]

With F2S I had a ping of 26ms to the bbc (going to about 28ms at off peak times), first month with ADSL24 I had a ping of 26ms to the bbc (all the time).

James have you any idea why i have a permanent increase in my ping times ?

[James]

There is no explanation no. I've also found that different routers/equipment can give different ping times. 10ms is nothing, in reality though and would cause absolutely no difference.

James

[Electron]

I will try a different router but I dont think it will make any difference, the hop from my router to ADSL24 gateways is now always approximately 35ms where it used to be approximately 25ms.

This only changed when BT eventually fixed my stuck profile, its just a bit of a coincidence. 35ms is more like an interleaved line IMO.

Im paying for max premium and expect it to perform better than my old max connection. Which it hasnt done so far, being capped at 2000kbps for over a month and now higher pings :(

"customer traffic for ‘Max Premium’ will get priority over the ‘Max’ product"

It may only be 10ms but this makes all the difference when hosting games, the extra delay now means extra lag. The reason I migrated to ADSL24 was to get the higher upload speed and priority. Surely being on Max Premium should have gave me a better connection not worse. Can you raise it with BT ?

[James]

Being on non-Max, Max or Max premium has NO effect whatsoever on ping times. Anything above 512k will give you the same ping times no matter what connection you are on. There is nothing anyone can "set" to limit/lower/higher ping times - they are purely a network thing.

BT won't accept that as a fault as its just how anetwork works - its not a fault. With a ping under 40 you should not get lag.

If you can try another router and post the traceroutes as above that would be good :)

[Electron]

Tracing route to adsl24.co.uk [84.234.17.165]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 87 ms 32 ms 32 ms elm.dsl.enta.net [87.127.229.34]
3 32 ms 32 ms 32 ms vlan4003.telehouse-east2.dsl.enta.net [87.127.229.33]
4 32 ms 31 ms 32 ms gi3-8.global-switch.dsl.enta.net [84.45.242.58]
5 32 ms 32 ms 32 ms te5-1.global-switch.core.enta.net [84.45.242.45]
6 37 ms 31 ms 31 ms te4-3.telehouse-east.core.enta.net [87.127.236.81]
7 32 ms 32 ms 32 ms 195.66.225.18
8 33 ms 33 ms 32 ms rb-sov-edge.netrino.co.uk [84.234.19.253]
9 34 ms 33 ms 33 ms adsl24.co.uk [84.234.17.165]

Trace complete.

Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 33 ms 40 ms 32 ms elm.dsl.enta.net [87.127.229.34]
3 168 ms 32 ms 32 ms vlan4003.telehouse-east2.dsl.enta.net [87.127.229.33]
4 32 ms 32 ms 32 ms gi3-8.global-switch.dsl.enta.net [84.45.242.58]
5 32 ms 34 ms 32 ms te5-1.global-switch.core.enta.net [84.45.242.45]
6 32 ms 33 ms 31 ms te4-3.telehouse-north.core.enta.net [87.127.236.41]
7 32 ms 31 ms 33 ms te5-3.telehouse-east2.core.enta.net [87.127.236.37]
8 32 ms 32 ms 32 ms 212.58.238.177
9 32 ms 31 ms 32 ms 212.58.238.153
10 33 ms 31 ms 31 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]

Trace complete.

There is nothing anyone can "set" to limit/lower/higher ping times - they are purely a network thing.


Well why has mine increased since BT messed about with my stuck profile

I see you also wrote "Your line is on FAST mode so should be seeing lower pings" but then removed it.

87ms to your gateway at times, is probably where the lag comes from

Also I expected my download speeds to be better :(

http://www.rwparker.adsl24.co.uk/EntaSpeedtest.PNG

[James]

Excuse me if i'm wrong here - but 709KB/s is pretty good - where is the problem there?

Those traceroutes are spot on - if BT have changed something on the line as you know it's out of our control. I'll make sure Interleaving is not on, but apart from that - your last post shows no problems. It's an "up to 8Mbps" and is not guaranteed - as every ISP will say :)

[James]

As regards to seeing "higher" priority on Office products rather than on Home ones - that's purely a BT myth. Whether it's true or not we do not know, so we can only quote what they say. If you are seeing no benefit, you should move on to the Home plan and save yourself some money :)

[Ircsum]

As far as I know, the higher priority of Office over Home is only seen when an exchange is congested.

Ircsum.

[Electron]

The forum is just after timing out on me :(

Have just tried the BT Speedtest which reported:-

The IP address discovered on the network associated with your telephone number:***********, did not match the one we have logged from this browser/connection. Please check your telephone number and try again. If problem persists please contact your CP.

It was reporting "No known system problems at the current time" and it was the right phone number. I'll email you it James so you can see for yourself.

The reason I get bad lag is because throughput drops to zero for a few seconds then returns to normal. I know this because I used a graph to monitor download speeds from a few different servers. This is why online gaming is so unplayable at the moment. :mad:

Now remember I had no problems with gaming or ping until BT fixed my stuck profile, so that was over a month with ADSL24 and none of the problems I have now. Why would BT have changed something on my line, you told me a visit to the exchange is not required to fix a stuck profile, if they have changed something can you find out for me ?

You told me when I had a stuck profile there would be no point changing isp/product until I got it fixed, whats the point changing now I'll probably still have this problem if I change, or does this not apply anymore ?

So there still is some type of fault with my connection, whether it is ADSL24 or a BTw problem, I still have to get ADSL24 to report it.

My exchange is green, so theres no congestion there. My line stats are good

DSL Path Mode: FAST
Downstream Rate: 8128 Kbps
Upstream Rate: 832 Kbps
Downstream Margin: 10 db
Upstream Margin: 14 db
Downstream Line Attenuation: 26
Upstream Line Attenuation: 13

Im sure ADSL24 have to pay BTw extra for max premium, and therefore should be asking questions why my connection suddenly became worse once my profile was fixed. At the moment I'd go as far as saying my connection is unsuitable for online gaming. But its starting to look like you dont care, I cant be bothered to try and convince you I have a problem anymore so the balls in your court.

709 is ok, but you say you dont throttle, so is there any reason why i shouldnt get 850 when the centrals expected performance is 7.2 (I know my line is capable of sustained downloading at 855 or it was with F2S). So it looks like i'm being throttled somewhere.

[James]

The IP address discovered on the network associated with your telephone number:***********, did not match the one we have logged from this browser/connection. Please check your telephone number and try again. If problem persists please contact your CP.

It was reporting "No known system problems at the current time" and it was the right phone number. I'll email you it James so you can see for yourself.

That's simply a BT test issue, try again later...

Now remember I had no problems with gaming or ping until BT fixed my stuck profile, so that was over a month with ADSL24 and none of the problems I have now. Why would BT have changed something on my line, you told me a visit to the exchange is not required to fix a stuck profile, if they have changed something can you find out for me ?

I have already asked BT and they have said all that was changed was the profile. Interleaving is off so it's not that.

You told me when I had a stuck profile there would be no point changing isp/product until I got it fixed, whats the point changing now I'll probably still have this problem if I change, or does this not apply anymore ?

It's not anything set on your line, so I can't say that being with another ISP will fix it for you, that's up to you if you wish to try...

So there still is some type of fault with my connection, whether it is ADSL24 or a BTw problem, I still have to get ADSL24 to report it.

Im sure ADSL24 have to pay BTw extra for max premium, and therefore should be asking questions why my connection suddenly became worse once my profile was fixed. At the moment I'd go as far as saying my connection is unsuitable for online gaming. But its starting to look like you dont care, I cant be bothered to try and convince you I have a problem anymore so the balls in your court.

Yes, it is extra for the Premium product. The issue with your speeds becoming slower is nothing to do with the profile issue. It has no effect whatsoever.

709 is ok, but you say you dont throttle, so is there any reason why i shouldnt get 850 when the centrals expected performance is 7.2 (I know my line is capable of sustained downloading at 855 or it was with F2S). So it looks like i'm being throttled somewhere.

We do not cap/throttle anyones line - we haven't even got the option to even if we wanted to (which we don't). If we did cap/throttle, the forum would be littered with complains and you would not be the only one posting about the issue. You just have to ask other people and they will tell you that they see good speeds on their lines with no dropouts. I think yours is an isolated case.

I will report it to BT as an Intermittent connection but as your connection history shows nothing wrong, their automated systems will probably fire it back. I'll push for an engineer visit if you want, just so you can have the peace of mind, but if they find nothing wrong, they can bill you for a wasted trip (Bt's policy, not ours).

James

[yorkie]

Electron the fault with the BTspeed tester is common it's happened to me on numerous occasions and it has nothing to do with ADSL24 it's typical of BT really, and I think a transfer rate of 709KB/sec is pretty good the nature of Max means it will fluctuate and you will not get the repeat exact same transfer rate from any site,

yorkie.

[mirage]

Find a line fault with BT 17070
One problem that can effect your broadband connection is a noisy or crackly line. The BT test number 17070 can be used to check the line works. It will do a ring back or quiet line test (allows you to listen for noise).

If the have found that the line is faulty/noisy, then you can contact BT faults on 151

[capnnormski]

cor brill I done a quite line test not a whisper:)

[Electron]

I will report it to BT as an Intermittent connection but as your connection history shows nothing wrong, their automated systems will probably fire it back. I'll push for an engineer visit if you want, just so you can have the peace of mind, but if they find nothing wrong, they can bill you for a wasted trip (Bt's policy, not ours).
James

Ok James, that would be good. If you let me know the outcome of this, and theres no improvement it looks like I will need an engineer visit.

BTW my router logs are showing a few disconnects now and again (one last night about 1:00am)

Thank you mirage I will try this over the weekend, I did notice when on the phone the other day and someone tried to transfer me to another department, I got the other department but was also getting "the number you have dialed has not been recognised beep beep beep"