Notice Period

[castro]

Can anybody clarify the notice period.
Is it 30 days from any part of a calendar month or 30 days from the start of the next calendar month payment?
eg, If my payments are from the first day of the month and I give notice on the 15 day of that month, will the final bill be for 15 days?

[Ircsum]

I'm sure the admins will jump on me if I'm wrong, but this is my understanding of the notice period:

One month from whatever date you choose to give notice. If your billing date is the 1st and you give notice on the 15th then Enta will take a full month's payment on the first of the following month but will reimburse you for the period from the 16th to the end of that month, in arrears.......which reminds me, I was never reimbursed by the thieves I was with before I came here - they did their own billing. :eek:

Ircsum.

[Mark]

Correct. At any time after the first month, you can ask for a MAC code or Cease request. We will process that straight away - MAC codes show in your My account page within 24hrs and ceases take 5-7 days. If you've paid part of the month, you will be refunded the difference.

[Robbie]

Not leaving are you Castro ????? :eek:

[Rainmaker]

Not leaving are you Castro ????? :eek:

Yeah, that's what I was thinking :eek:

[naboo]

sorry for jumping in on this thread but I've just noticed my exchange is Be* enabled and may give them a try
I have only been here a month and I have found the service here most excellent and have recommended it to a few freinds (who hopefully will be signing up when they are out of their 12 month locked contract)

My question is (and I have requested a MAC code which if I do decide to go to Be* i hope is valid with their system) would I have to put the date to start with them as a month from when I get the MAC from here as it says you need a months Notice (Im easily confused)

I only ask as the other site is offering free connection during May and I would have to pay otherwise

After all this I may just decide to stay here anyway and If I did go would deffo come back if things went tsit up

[James]

As soon as you get the MAC you could sign up with them (as long as you've been with us a month).

Bear in mind once you move to Be, it will be a £45 fee to go back to a normal ISP as Be use LLU and some providers dont even accept LLU MAC codes - in which case you'd have to cancel the line completely and re-sign up with another ISP (which could incur activation fee anyway) which will mean downtime. Just a heads up :)

[naboo]

Thanks for the replay James and the heads up
I was sort of aware of the 45 quid charge for "going back"
Incidently are you one of the ISP's who DONT accept LLU MAC codes ?

Anyway I'm such a lethargic person I just may not bother with it all anyway and stay here :)

[James]

We do accept LLU codes :)