zane
13/08/2009, 01:55
This post has been edited by Zane
The initial conclusion from Sky of slamming which they suggested has now been verified as a user error on SKy`s end , they have admited full responsibilty and we have agreed compensation Sky accidentaly deleted our Telephone account and saw themselves on there system as a 3rd party , assuming the 3rd party was slamming behaviour the conclusion was reached and later changed as mentioned above
Sky however cannot reconect us back to there system due to there own limitiations and have incredibly advised me to use BT :o as this is the quickest method to regain my phone line and eventually ADSL
The highest commendations should go to ADSL24 for contacting me as quickly as they have done
for ADSL24`s information BT have informed me that we will have a telephone line working on the 18/8/09 so please hold our details for a few more days
This has been a harrowing experience and although compensation has been agreed it leaves a bitter taste in many respects
I would also like to thank Alec at Sky in the reputation exposure dept for sending my Mother the flowers
Upshot ... Sky cut our telephone line off due to operator error, we loose telephone, we then loose Internet as the line is no longer owned , sky canot reconect us due to there own limitations and give a time line of 30-60 days for reconection , sky advise we use BT , BT can reconnect us within 4 days , we sign with BT and hold our breath
My head hurts
Zane
The initial conclusion from Sky of slamming which they suggested has now been verified as a user error on SKy`s end , they have admited full responsibilty and we have agreed compensation Sky accidentaly deleted our Telephone account and saw themselves on there system as a 3rd party , assuming the 3rd party was slamming behaviour the conclusion was reached and later changed as mentioned above
Sky however cannot reconect us back to there system due to there own limitiations and have incredibly advised me to use BT :o as this is the quickest method to regain my phone line and eventually ADSL
The highest commendations should go to ADSL24 for contacting me as quickly as they have done
for ADSL24`s information BT have informed me that we will have a telephone line working on the 18/8/09 so please hold our details for a few more days
This has been a harrowing experience and although compensation has been agreed it leaves a bitter taste in many respects
I would also like to thank Alec at Sky in the reputation exposure dept for sending my Mother the flowers
Upshot ... Sky cut our telephone line off due to operator error, we loose telephone, we then loose Internet as the line is no longer owned , sky canot reconect us due to there own limitations and give a time line of 30-60 days for reconection , sky advise we use BT , BT can reconnect us within 4 days , we sign with BT and hold our breath
My head hurts
Zane