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rwinstock
21/08/2009, 10:32
Hullo,

Just got my invoice from Entanet...for a full month, despite having switched to LLU on 18th August - can you help?


Rich
James
24/08/2009, 19:34
This normally happens when the BT system never informed Enta's system that the migration officially completed, so Enta were not aware of the fact the line was migrated from them. I'll get the charge refunded, leave it with me.

James
rwinstock
24/08/2009, 22:16
Thank u!
rwinstock
08/09/2009, 22:14
James - did you ever manage to look at this for me? Nothing ever showed up.

Thanks


Richard
James
10/09/2009, 09:34
Credit was raised on the 26th so I would expect the refund to be in you bank around the 15th of this month. I'll chase it up.
rwinstock
10/09/2009, 21:19
cheers again James :-)
rwinstock
21/09/2009, 10:30
Sorry to be a pain again James....but still nada!
James
21/09/2009, 18:10
Grr @ Enta. This is why we now do our own billing! Chasing again...
Soreen
22/09/2009, 11:52
Grr @ Enta. This is why we now do our own billing! Chasing again...

Yes, as long as the money's coming in what's the point of following up customers problems, answering queries or even having the courtesy of returning a phonecall?
James
22/09/2009, 18:50
Erm, ?
rwinstock
22/09/2009, 21:41
Beat them up James!
rwinstock
29/09/2009, 22:50
James,

I know its not your fault mate - but its been another week with nothing. Is there anything I can do?


Richard