general connection problem

[cootcee64]

a big hi again to the crazy world that is adsl24.

I have general queries regarding my adsl24 broadband connection speed.
I migrated from the dire isp provider tes***** to adsl24 on about 4 weeks ago
I have just completed btspeedtest and here is the results.
quick note- please be gently with me as im a newbie and unfortunately i aint a tech head!!

Btspeedtest result
IP profile for your line is - 2000kbps
DSL connection rate-448kbps (upstream) 6336 kbps (downstream)
Actual IP throughput achieved during test was - 1855kbps.

Is this a good connection? can i better it?

I only use single pc at home and modem is speedtouch 330 usb connection.
3 phone line sockets all fitted with micro filters.
Im 660 metres from exchange as crow flies/staggers.

any info would be appreciated regarding how to better my connection speeds or possible hardware upgrade i might require.
thanks in advance and keep up the great work

[James]

IP profile for your line is - 2000kbps

Means that BT have your profile capped at 2Meg hence why you are not seeing anything higher. Please drop us a ticket or e-mail and we can log this with BT for you :)

James

[cootcee64]

thanks james for quick reply.
like i said im a newbie here, what do you mean by drop us a ticket??
what should i email you.
i hate being dumb (lol)

[James]

E-mail us to tell us you've got a stuck profile as we prefer to have a record of your e-mail so we can send you a reply / update etc. The forums are not for official "logged" support :)

e-mail support[at]adsl24.co.uk with the results of your speedtest and username and we'll log it with BT for you.

By a ticket I mean submit a ticket on our Helpdesk - http://adsl24.co.uk/cgi-bin/pdesk.cgi - but an e-mail will do instead of you prefer.

[cootcee64]

hello again james,
million thanks for your superquick response to my recent connection speed query.
i have emailed support as you requested with my recent btspeedtest results/username.
hopefully bt will get right on to it.
thanks again
keep on surfin...

[cootcee64]

hi again james,
any update regarding my stuck profile ?
i just did another speedtest and results were as follows.

IP profile is -2000kbps
DSL connection rate 448 (up- stream) 7616 (down-stream)
Actual IP throughput during test was 1856

I am really hoping to be able to achieve faster speeds in the not so distant future.

Am i correct in assuming that BT will be able to change setting so i can achieve better connection speeds??
thanks again and hope to hear from you soon.

[James]

You will do - BT are an absolute pain with stuck profiles and all ISP's are having a battle with them as they don't seem to be solving the stuck profile issues but we never give up and we constantly badger them until it's fixed.

James

[cootcee64]

thanks again james for your quick response.
don,t you ever sleep? lol
so am i right in thinking that you have logged my problem with bt?
if so how long before they get the finger out.
cheers now go have some cocoa :)

[James]

Sleep - nope, what is that again? :)

Yes, it's been logged with BT. And how long is a piece of string as regards to when will they sort it. But we never give up and keep at them :) Sometimes it can be pretty quick, it all depends on who at BT picks up the fault and whether they have a clue!

[cootcee64]

hello again james,
geez you guys are sh**hot at adsl24 cause you musta kicked butt @ BT!!!

just to update you regarding my stuck profile. i've just done a further speedtest and the results are as follows..

IP profile is-6500kbps
DSL connection rate 448kbps (up- stream) 7168kbps (down-stream)
Actual IP throughput during test was 2439kbps

so i take it this means that my line is roughly supports speeds upto 6.5 mb?

am genuinely astounded at the sheer speed as to which adsl gets stuff done,
i mean 1 day to get my profile unstuck.
Big bottle of scotch on way to you bud.
cheers james and stay off the coffee :)

[James]

Correct. BT have uncapped your profile and you will see speeds up to 6500kbps (6.5mb).

Thanks for the update

Be sure to rate us if you wish @ www.dslzoneuk.net/isp_ratings_vote.php

James