View Full Version : Advanced notification of part-forum closure
Dear All,
As you know the forum has a striving community which we highly value. However, over the past 12 months we've been unable to offer as much support as we would have liked.
As we've grown, and our staff have been busy ensuring the smooth running of the service, we have not been able to offer any forum support, and thus we are announcing our intention to close the Sales and Support section of the forum as of the 13th October.
We've always done our best to have our staff keep an eye on the forums out of hours but going forward this is not an option if we are to focus on our official support channels, e.g. Tickets/E-mails/Phone Calls.
Therefore, the topics that are currently present on the forum will remain open until the close of play on 13th October, and no new topics will be accepted from 5PM on 9th Oct.
The aim is to be able to provide a faster turnaround and more comprehensive sales/support advice to customers via our existing My account ticket system which is available to all customers. This is the best place for customers to contact us with any issues, as we monitor the ticket system all day unlike the forum. Therefore you will have a better response if you have a problem by raising a ticket as opposed to previously raising a forum topic.
We are still undecided whether or not to leave the remaining sections of the forum open to keep the community alive, so I will leave that for you guys to convince us, otherwise we expect to close those sections shortly after.
I'd like to point out that the closure of the forum should not be viewed as a reduction in the level of support we offer - in fact, quite the opposite. We will be able to handle any issues or queries you have via the ticket system much more efficiently and more personal to your problem rather than a generic response we provide on here. Finally, anyone with any outstanding support issues should raise a ticket before the forum closes to ensure that we can deal with the enquiry.
UPDATE 12th October
The forum will continue with some adjustments - see [/b]http://adsl24.co.uk/forum/showpost.php?p=99153&postcount=111
Thank you
The ADSL24 team
that's a shame as its one of the places people look to find out what problem there are on adsl24
I think its a mistake to not support us on the forum. Better to increase awareness on the forum and more up to date status posts would decrease the current tickets that you are receiving.
This weeks change in the ALT is a classic example where support has chosen not to respond directly on the forum to the issue and I'm pretty sure its generated plenty of tickets (and MAC requests). A simple forum post saying its being looked into or is known would really help things you know.
I'm no longer with ADSL24, due to the ENTA net ALT problems not really down to ADSL24, but it is thing like the "Advanced Notification", that the forums not going to be accepting any new threads as of 14 minutes from the initial post - wow that's what I call "Advanced Notification" that aren't going to help either.
Goodbye all
Alan
I don't like the Thinkbroadband layout:(
It's a horrible decision and the timing of it is just ridiculous.
With all the recent forum posts about the current speed issues it just reeks of cover up.
Staff have hardly posted here at all in recent months, so why now, and why such short notice? This was posted less than an hour before the cutoff for new posts and only 4 days till its all gone?
Bleh, you're the boss, but in my opinion this dosen't reflect on ADSL24 very well at all.
the-bruce
09/10/2009, 18:03
James I'm getting this message in shoutbox ...
Notice: You are currently banned from the shoutbox.
Also I'm not able to start new threads @_@
Brucey
xxxxx
Shame but understandable, its the way of the Entanet family now.I wouldnt be surprised if others dont do the same rather than being stuck in the middle, probably knowing the answers, yet unable to tell people.
Anyhow while it lasted its been good ,thanks for your time and effort James but between BT and Entanet they have shown themselves to be too unreliable for people to trust .
Last one out put out the lights :)
Hmmm... sounds a lot like the all the posts reporting all of the issues with the speed (or lack of it), throttling, ALT etc etc are scaring away new customers... errr.... the cynic in me would say.
When I joined ADSL24 a couple of years ago, one of the reasons was the openness of customer service and support, not to mention the price and the (then) generous bandwidth allowance.
When this forum was created, it again set ADSL24 into those handful of ISPs that actually have their own forum and frequent it.
In recent weeks, Enta net have gone to the dogs dragging ADSL24 with it unfortunately.
Fair enough, the ticketing etc side of things might improve but it was handy to log on and see that the 1Mb speeds issue wasn't just limited to you or whatever. It actually saved me from generating tickets on a number of occasions because I could see that the problem was network wide rather than a specific issue to me.
If I'd been the boss man, I would have kept the forum going.
Customers like openness.
When shopping for an ISP, I would rather see an official forum with complaints than no forum at all. At least here, Management can at least give their side of things.
All of us customers (that are still here) were really wanting was a "Yep, I know Enta have problems. Yep, they've done something to the ALT like port throttling but I cant get a definitive answer out of them" rather than weeks of obvious silence and sidestepping.
Oh well, back to crappy thinkbroadband. Might even look for a new provider while I'm there too....
Looks like the shoutbox is closed too. too many problems showing up there I guess... :/
2 years service with ADSL24, and I'm afraid this just smells of a cover up due to ADSL24 not wanting to address widespread problems and give a bad impression to potential new customers.
Due suffering the widespread problem(speed slowdown) this is now the last straw and I'm off to thinkbroadband to find a new provider.
The closure of the ADSL24 forum is a sad day indeed and I think longterm it is a retrograde step, in the long run it will lose business not gain it,
yorkie,
Quite disappointing :( it was good to check the forum to see if any problems encountered were widespread before raising a ticket. Oh well.
A faster responding status page is really needed - would save alot of tickets and phone calls.
If I am having a problem I really want to know is it just me or the local exchange - and therefore needs a ticket/call .
Or
Is it a known problem which is being investigated /fixed and therefore doesnt need my ticket or call clogging the system up !
It wouldn't be because the content of the forum is far from favourable for adsl24.... I'd be embarrassed too but I don't think censoring is going to help solve ADSL24s problems.
The Villan
09/10/2009, 19:28
I would have thought it would hav ebeen better for ADSL24 to make the ADSL24 Sales and Support section invisible to anybody who is not on ADSL24. So that any comments are kept in the family so to speak.
I do think it is a big mistake and it is undoing all the brilliant work James and his team have done over the time.
Normally if i have a problem, I look on the forum first, to see if other people are experiencing the same problem and the shoutbox was also brilliant for that.
It takes a long time to build up the loyalty of the customers, but that can be dashed in no time at all.
Ah well its your business and I suppose you know what you are doing, or hope you do.
mart the fart
09/10/2009, 19:29
what a load of ********
Benjamin Harrison
09/10/2009, 19:30
This is a shame; all I think the forum needs is a bit of consolidation with updated forum names and descriptions, a few rules (eg, no naming/linking to competitors), and a few active in-the-know (unpaid) moderators. Coupled with the current problems and negative feelings being sorted out, that sort of forum could only be a positive addition to ADSL24 as an ISP.
I'd cut it down to something like the following:
News & Comments
A forum for user feedback and ADSL24 news.
ADSL & LLU Support (Self-Help)
A forum for unofficial help with technical issues.
General & Off-Topic Discussion
A forum for general internet & off-topic discussion.
Hardware & Software Discussion
A forum for discussion of computer & networking hardware and software.
But if it is decided that the forums will be closed altogether, then I can understand the reasons. I've been consistently surprised at the attitudes of posters recently (if I didn't know better, I'd say some users were enjoying ADSL24's problems and the complaining it allows for), though maybe I'm an optimist and/or have just been lucky with my connection and the service received.
mart the fart
09/10/2009, 19:30
im off to order a mac code before that is closed down ***
the-bruce
09/10/2009, 19:31
After chatting with my wife, i think its time to move on ...
I wish James and co all the best.
Brucey
xxxxx
I appreciate everyones comments. Naturally, the decision is bound to appear suspicious but there is never a good time to announce this. We could have easily closed the forum late last year when there were hundreds more problems due to ipsc etc but we continued best we could.
At the end of the day, the majority of people come here with a problem and we haven't had the time to support them so we ended up losing customers from it. We often got criticised for not replying to topics and this demonstrates the reason we need to bring all the support in to a single place - the ticket system and away from the forum as most issues are unique to their own line and setup.
We have more staff now than ever, and they are all busy helping everyone via the official support channels, so customers will see a quicker turnaround in us answering them.
mart the fart
09/10/2009, 19:33
mac ordered
mart the fart
09/10/2009, 19:34
got 30 days to use it, is that right?
That is correct mart. Do remember your service is not going to deteriorate due the forum no longer being there. We are still here to help, just via the proper support channels.
mart the fart
09/10/2009, 19:40
i wish that the new packages was avaiable sooner but very sad to say iam leaving, i wish adsl24 all the best for the future martyn
Same here waited long enougth for new packages, its time to be off.
We are accepting another 100 people to move over to O-bit to try out. Login to https://adsl24.co.uk/myaccount/trial/ if you are up for it and wish to move from Enta.
multisync666
09/10/2009, 20:28
Not Impressed with situation.Found the forum helpful and interesting.Why close now when there seems to be a speed and throttling problem.It is now that we need the forum to get our veiws across.Seems dont want to show problems that Enta are causing.Nearly got a MAC after the change over shambles.Seriously thinking about it again if this keeps going on.
What are the full bandwidth allowances, peak times, more info etc for the trial?
multisync666
09/10/2009, 20:29
Will be back next week at long last then will come to trial
Mac requests flying left right and centre.... and suddenly there's 100 new places on the O-Bit trial.
Wow
What are the full bandwidth allowances, peak times, more info etc for the trial?
would also like to know this before I register for anything
The 100 places began earlier in the week, we just had not acnnounced it yet. Most of the people who were going to request a MAC have now signed up for the O-bit service (as the MAC request page gives them the option), bar the customers who are ceasing/moving house anyway, or going to LLU etc.
Full pricing info for O-bit can be found at https://adsl24.co.uk/myaccount/trial/
I take it that the number after 'fixed' refers to the amount in GB of total bandwidth allowance?
Correct (just updated the page to clarify. There is no peak/off peak mess, just a proper allowance to use any time day/night. There is also no ALT/flag system.
I requested my mac over a week ago and used it on Tuesday. So i missed the opportunity by a matter of days after waiting months for the alternative supplier.
So excuse my curtness, just kinda ****** now:(
PaulNorw
09/10/2009, 20:49
Sorry I may have missed something obvious, but what's the difference between "Fixed" and "Fixed Pro". I appreciate your honesty tonight James. It must be very difficult for you and your staff at the moment.
Sorry, Fixed Pro is the equivalent of the Office package, e.g. higher upload speeds and "higher priority" (BT's words).
mart the fart
09/10/2009, 21:04
can u at least say how the pings are ?
Beta_Tester
09/10/2009, 21:41
James - I consider this a step backward. The forums were one of the reasons we signed up with ADSL24. The openness you displayed was quite refreshing and won our support. Closing the forums is definately not the way forward. Having said this, I can understand why you do not have time to post in the forums.
Why not make some of your long-standing customers administrators and make it an arms-length operation? Why not make it clear that posts in the forums are for the good of the ADSL24 community and are not an official line of support?
Many of us enjoyed supporting new customers in the forums; it wasn't always you who answered their questions and/or sorted their problems!!!!
A very bad decision in my opinion.
With regards to the trail, how long till it goes live? is there the same ability to track % used etc?
As for the cross over, is it just change password and done? or will there be some downtime (my wife works from home) and so do i sometimes.. so cannot really afford any d/t
Cheers
paulbacon
09/10/2009, 22:28
Sometimes tho we have small issues that other users can help with. We dont always need to both you James or your support team, when a simple yes or no answer from forum members is enough.
Thats why i think they should remain open
Benjamin Harrison
09/10/2009, 22:28
I know I'm not really meant to comment on the trial, but-
There was no downtime switching over, and ADSL24 username/password etc remained the same. Just a change of the router login info on activation day.
tboorman
09/10/2009, 22:39
I must say that I'm speechless. 14 minutes is hardly advance notification James.
I sincerely hope that the rest of the forum remains open, so that people can assist one another with issues that they're experiencing.
paulbacon
09/10/2009, 22:46
Well i cant create a topic in any forum
paulbacon
09/10/2009, 22:48
Anyone want to set up an unofficial ADSL24 forum that we could all join?
The Villan
09/10/2009, 23:18
thats always possible I suppose
The Villan
09/10/2009, 23:19
How come we can post on here but not in the other sections?
cloudy73
10/10/2009, 00:16
**** poor communication if you ask me tbh. Email is a great thing James..MAIL YOUR CUSTOMERS, even ENTA do that...sometimes.
Close the forums and you will kill the business, or is it you do not want people to see how BAD things have become??
Open and honest, not any more.
d3rang3d
10/10/2009, 00:43
Give James and his company a break and see how things go, things have to change and if this forum cannot give full support anymore then so be it, if it means that other sectors ie tickets can be more utilised then thats great.
I agree to the fact that a forum here should remain for users but if staff cannot provide full tech support then it should be labeled as such. Leave it to everyone else to say about issues to show that its 'not just you' that has a problem and be assured that its known about and being delt with as best as possible. I'd rather have someone who can do something about a problem fixing it rather than spending time telling everyone there is a problem and answering questions about it than taking time fielding questions about it all which means it may take longer.
James worked hard on this and still does, he cant please everyone, has to work against Entanet, so give him and ADSL24 a break and stop the bitching.
Give it a while and see if anything changes with connections, speeds, pings etc, and if there is an ongoing problem then raise a ticket, thats how the system works, just dont be so negative.
Thats my 2p worth :)
I agree with you that a user forum should still be available, by all means label it as not Not Monitored By ADSL24
I often find I can solve a "tech" problem myself by searching through forums for something similar & happily contribute solutions myself if I can.
Taffycat
10/10/2009, 09:10
I would agree with others here, the Forum is an asset. It really does help to be able to pop-in to find solutions to little problems, which are too minor for ticket-raising.
If a few trusted members were appointed as mods, and a a notice added, to inform everyone that ADSL24 employees will not be taking part - again, as suggested by others, would that not work?
I have generally found the Forum to be a helpful resource and would be sorry to see it disappear completely.
If a few trusted members were appointed as mods, and a a notice added, to inform everyone that ADSL24 employees will not be taking part - again, as suggested by others, would that not work?
Sounds like an excellent idea:D I know I'd use it :cool:
Taffycat
10/10/2009, 09:32
I have just signed up for the O-bit Trial. :)
I have just signed up for the O-bit Trial. :)
Welcome aboard, not sure how many of us original 25 are left now;)
I think that removing the forum is a bad idea. When looking for on-line services or software I always check to see if there is a forum associated with the product before buying. It was one of the reasons for signing up with ADSL24.
Many problems can be solved by first searching the forums therefore reducing the workload for James and other ADSL24 staff.
I have my MAC and will be moving on soon but for those who are staying, why not set up your own forum, 'ADSL24-Users' perhaps?
I hope ADSL24 survive but it is too expensive for me.
Thanks for your support James both on and off the forum.
Trev
Professor Popkiss
10/10/2009, 09:47
I have been quite fortunate in not suffering to the same extent as many others .. in my case it's got a way to go to match my Pipex days, even with the current issues. In my 2 years plus, I've had to contact support twice and been sorted out quickly and efficiently. I think we all know where the real problem lies, so like others I've stayed here to see how it pans out. Living out in the sticks with an exchange that probably still has valves :o I haven't much choice anyway !
I too have had queries answered on these forums by members with more knowledge than I have... and there are a lot of those on here. Sometimes either by reading through the topics or asking a direct question thus saving the need to raise a ticket and therefore save James and the boys time.
So, I too would like to see the forum continue, but as suggested by others perhaps with a disclaimer that it isn't the official support route and won't be monitored by James and the team, perhaps in big bold characters on the first page so it can't be missed !
In my 'working life' I make considerable use of other forums, to save me re-inventing the wheel and forums such as these are a great source of information.
So while understanding the rationale behind it, I urge James to have a bit of a rethink .... and come up with a comprimise.
I have just signed up for the O-bit Trial. :)
Don't forget to post your experience. You will find some interesting comments;)
There is the "Think Broadband" site which is used for posting.
Bad idea removing the forum, stinks of a coverup..
I have just signed up for the O-bit Trial. :)
What's that ?
After chatting with my wife, i think its time to move on ...
I wish James and co all the best.
Brucey
xxxxx
Leaving your wife! You cad Sir:D
I'm hoping, as a lot of others have said, that James has a change of heart and changes the forums to a community self help type thing that is labeled as unofficial.
As you know the forum has a striving community which we highly value... so I will leave that for you guys to convince us, otherwise we expect to close those sections shortly after.
Hopefully the 7 pages (so far!) go some way to convincing you guys :)
the-bruce
10/10/2009, 11:52
Leaving your wife! You cad Sir:D
lol :D there's no danger of that ;)
Brucey
xxxxx
When BB came along I read all the forums I could find.
I then chose F2S due to the openess of the forum.
Times were good, by and large.
Then Pipex took over, but I stayed due to the forum help.
When Tiscali poked its head over the horizon I started reading the forums after seeing what others at F2S were saying.
I migrated to ADSL24 due to the openess of the forum.
Without the forums (readable) we can only judge by the adverts.
If I was a new sign-up and compared the adverts of ADSL24 & Be*
'nuff said.
It's the forum that can make the difference.
WarioTBH
10/10/2009, 12:12
James quick question about the obit trial,
Once i pay to move to the trial (Probably next week) Will you guys at ADSL24 sort out my cancellation of the Enta internet etc?
WarioTBH
10/10/2009, 12:21
Oh actually, just noticed TitanADSL give you 100GB for £20 a month and ADSL24 are only giving 50GB for £20 a month, both are on the Obit network.
Its a no brainer really
Taffycat
10/10/2009, 13:30
Bad idea removing the forum, stinks of a coverup..
What's that ?
It's one of the alternatives on offer here at ADSL24 see James post #28 here:
http://adsl24.co.uk/forum/showthread.php?t=7945&page=3
i cant see how any decent isp can get away without having a forum. over the time ive been with adsl24 quite a few minor problems have been solved by just coming to the forum and talking to other members. its also usefull for various announcements like the 0-bit trialing, package changes, exchange upgrades etc. how would james have got feedback about the 0-bit packages without the forum?
just leave the forum here but not officially supported. maybe have some volunteers as moderators to occasionally pass on annoucements etc
i know theres the Thinkbroadband forum but personally i find it a mess and a bit of a grind to get to anything usefull or relevant to adsl24 customers..
paulbacon
10/10/2009, 13:52
Well instead of a forum annoucement, James could email all customers instead. Its a much more efficient way too, as not all customers will use these forums, so may miss annoucements.
I can see more tickets raised tho for minor issues that could have been sorted by fellow users. Even if its something like a DNS Server playing up. If others are having the same issue and posting on the forum, you know its not just you
I'm no longer with adsl24 but the forum was a great selling point when I joined cos of the user assistance. Backward step. RIP adsl24.
cootcee64
10/10/2009, 16:07
*** happened to the forums???
this is a sad time for adsl24.
i remember the problems stemming with speed issues etc way back last xmas time, and cant believe just how a once great isp has hit rock bottom.
all the time customers were told to wait as thing would get better.
i now see i made the right decision to move many months ago.
I'm one of the lucky ones with LLU which is great, but I would not have it if I had not seen it on the forum. Never had any emails telling me of the new service or anything else that happens so how will people know of any changes, good or bad.
As there is no 24 hour support for LLU the forum was handy for many people to get problems sorted especially over a weekend. They may have plans to operate 24/7 support but we will never know because they do not contact their customers.
Like many, before I joined ADSL24 I went to forums and web sites like DSL zone to find out what ADSL were like. They used to be number 3 but have plummeted to number 10, I personally think it's a bad move to close the forums.:(
James i would suggest you maybe move the forum support sections to a general area so that if users have issues that the forum can solve we can help in any way possible!
James i would suggest you maybe move the forum support sections to a general area so that if users have issues that the forum can solve we can help in any way possible!
Well we do have till the 13th
cloudy73
10/10/2009, 19:15
Why cant I post anything anymore, account has been disabled yada yada..
Anyways..
Any one being disconnected all the time..Line is dropping all over the place!
Look at this!
http://i432.photobucket.com/albums/qq50/Cloudy73_photo/10-10-200919-26-04.jpg
TransConAnt
10/10/2009, 20:30
Not a good time to be closing the forum...:(
tinyclanger
10/10/2009, 20:43
Hi folks.
Too bad to see things going this way. While I understand the reasons behind this move - to remove the expectation of individual problems being fixed by staffers via forum posts and also the fact that it is off-putting for customers to see the real problems that people are experiencing, I still see many many issues being resolved for people by other user/members without the intervention of anyone from ADSL24.
That is what has always made this forum a great place...lots of knowledgeable people very willing to help those with issues. To close down the "support" section will remove a source of much-needed help for those who maybe just need a few tips or ideas to try. Many issues can be sorted this way, without the need to ever raise a ticket, therefore lightening the load for the staff.
Anyway..just my tuppence worth :)
Cloudy, i have the exact same problem.
its like my BRAS profile is stuck at 2mb but its not. cant download anything really and getting roughly the same BT results as u :/
Download speedachieved during the test was - 1295 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps
WarioTBH
10/10/2009, 22:44
cloudy73 i have the same problem
The support ticket says "Waiting for ENTA SUPPORT"
lol
I have always found the forum useful to see if anyone else is experiencing the same problems as me and in resolving issues. If I hadn't read about the ALT and the new LLU option on the forums, I would have likely migrated away due to poor connection and an unfair system. Instead I am on the Premium Pro LLU option which costs a lot more than buying direct.
I like the service ADSL24 offers which is why I stayed. If the extras are deteriorating but the price stays the same it makes it hard to justify that decision.
A lot of people seem to be saying keep the forums open for users and make it explicitely clear to people that staff do not monitor them. I don't think it would be that difficult or costly to do and your staff can concentrate on tickets while users here can chat, and help each other out potentially saving you tickets being created.
Bad idea to close the forum... you may just as well announced the general "abandon ship"
This is just one more thing that is going to increase the negative perceptions of current ADSL24 subscribers.
Problems are still going to get reported on thinkbroadband forums and DSL ZoneUK so its not going to go away
I also think closing the forum is a bad decision and a retrograde step.
The forum is the first place I look when I have a problem to see if anyone else is suffering the same problem. It is also a valuable learning resource for people like me who are not very technically minded. I have learnt a lot simply by reading posts on this forum and others. There are always more knowledgeable people than me willing to help others.
I also liked the openness of customer service and support in ADSL24 but can understand that, in a small company, they cannot be there 24/7. However, I think there should be a rethink about closing the forum altogether. Let us have our forum but limit it to ADSL24 customers and appoint Moderators to monitor things. I am sure there would be volunteers for this. I thought Tim, who styles himself as "Super Moderator" and who always tries to be helpful to people was just such a Moderator but perhaps not because it appears that even he didn't know that the forum was closing. Openness appears to have already gone!
I am lucky in that I am on LLU and haven't had many problems since I changed over. The only way, however, that I learnt about the solution to all the problems with the Netgears was on the forum. The price for ADSL24 is high and, at the moment, in my opinion is worth it but I am not happy that the extras which made me stay with ADSL24 are deteriorating such as 24 hour support and now the threatened closure of the forum.
Absolutely terrible idea to close the forum.What a strange decision to P*ss off your remaing customers!
capnnormski
11/10/2009, 10:56
james how is the enta bill canceled if I sign up i have to pay natch but how is the other bill stopped? do you stop it or do i as in a sense there is no mac involved so im curious how it is operatated, can u let me know or email me thanksnorman@capnnormski.adsl24.co.uk as i dont want to pay twice for an item
buster1967
11/10/2009, 10:59
Wonder if the ADSL24 Store gets binned, i doubt it.
As I posted under the "Poor James" thread....
Yes... poor James...
*thinks*..."how can we improve service & keep our existing subscriber base?...I know... lets close the forum...that should do it!"
NOT!
What a shame to see ADSL24 go down the pan like this, I don’t subscribe to it anymore but still like to come on the forum hoping to see that all the problems have been resolved and ADSL24 is back to being one of the best again.
Sadly don’t look like this is going to happen now nice knowing you guys stay lucky
I've been thinking long and hard about this as you can imagine. I (hope) you can see that the last thing we want to do is upset you. Unfortunately, the forum is not a place for us to be able to manage or offer support through.
I've been in talks with the fellow Directors (there is not just me by the way) and we have a meeting scheduled on Monday to discuss the possibility of keeping the forum open, but making it completely unofficial and only available to members.
If this were to go ahead, there would be some other changes to ensure that the forum is not littered with other ISP names/recommendations etc as you would expect from any company in a competitive market. We would also need some members to step forward who will be willing to help in their spare time to help keep things above board and ticking over.
This has come about because of the feedback you have given as to the possible future of the forum and your suggestions of ways to keep it open.
That's the only information I can provide at the moment. Hopefully there is good news ahead but I really can't promise until after the meeting tomorrow. There is lots to discuss.
Thanks for listening James.
Good luck
That would seem a far more acceptable and understandable way of doing things, i hope it pans out.
Thanks for keeping us informed, James
I've been in talks with the fellow Directors (there is not just me by the way) and we have a meeting scheduled on Monday to discuss the possibility of keeping the forum open, but making it completely unofficial and only available to members.
If this were to go ahead, there would be some other changes to ensure that the forum is not littered with other ISP names/recommendations etc as you would expect from any company in a competitive market. We would also need some members to step forward who will be willing to help in their spare time to help keep things above board and ticking over.
Thanks for the update James, that sounds like a good way of keeping the forum going. I'll keep an eye out for further developments.
Benjamin Harrison
11/10/2009, 14:08
Good to know James, thanks for the update.
It would be a terrible idea to close the forum to none-customers, the very openess and honesty was a big swing factor in choosing ADSL24 for me and something I miss with my current provider. One the things I liked best about ADSL24 was their openness and honesty in having a forum, and to some extent a community.
When BB came along I read all the forums I could find.
I then chose F2S due to the openess of the forum.
Times were good, by and large.
Then Pipex took over, but I stayed due to the forum help.
When Tiscali poked its head over the horizon I started reading the forums after seeing what others at F2S were saying.
I migrated to ADSL24 due to the openess of the forum.
Without the forums (readable) we can only judge by the adverts.
If I was a new sign-up and compared the adverts of ADSL24 & Be*
'nuff said.
It's the forum that can make the difference.
I took the same route as you and agree 100%. If I recall correctly the f2s forum was not an official forum either, but worked extremely well.
@Soreen - James hasn't said anything about making the forums customers only, he said members only and anyone can sign up, you don't need to be an adsl24 customer.
the-bruce
11/10/2009, 14:29
It would be a terrible idea to close the forum to none-customers, the very openess and honesty was a big swing factor in choosing ADSL24 for me and something I miss with my current provider. One the things I liked best about ADSL24 was their openness and honesty in having a forum, and to some extent a community.
I agree with yah m8, best to keep the forum open.
Brucey
xxxxx
the-bruce
11/10/2009, 14:31
I've been thinking long and hard about this as you can imagine. I (hope) you can see that the last thing we want to do is upset you. Unfortunately, the forum is not a place for us to be able to manage or offer support through.
I've been in talks with the fellow Directors (there is not just me by the way) and we have a meeting scheduled on Monday to discuss the possibility of keeping the forum open, but making it completely unofficial and only available to members.
If this were to go ahead, there would be some other changes to ensure that the forum is not littered with other ISP names/recommendations etc as you would expect from any company in a competitive market. We would also need some members to step forward who will be willing to help in their spare time to help keep things above board and ticking over.
This has come about because of the feedback you have given as to the possible future of the forum and your suggestions of ways to keep it open.
That's the only information I can provide at the moment. Hopefully there is good news ahead but I really can't promise until after the meeting tomorrow. There is lots to discuss.
I have plenty of spare time James, and would be happy to throw my hat into the ring ...
Brucey
xxxxx
tinyclanger
11/10/2009, 14:40
I have plenty of spare time James, and would be happy to throw my hat into the ring ...
Brucey
xxxxx
Thought you were going to leave Brucey?:s
Is this, perhaps, why my recent searches for information that I know is in these forums has always returned 0 results?
I had asked for my MAC before this announcement - but largely based on another one that James made, showing that adsl24 have little or no say in what Entanet does. That did it for me (I've tried O-bit but without WBC and my distance from the exchange, it doesn't improve things for me).
However, bear this in mind, James & Co: The ISP I am moving to has a forum and I was hugely impressed about just how much support they offer members through it - almost like they are competing amongst themselves to see who can offer the best/most complete help to the customer. That's in addition to their regular tech support.
I was also able to get the additional info I required to make my decision in their forum. It makes a big difference and I think that it would be a mistake to close yours. Not only for these reasons, but also for the huge increase you are likely to get in tickets. Might also actually add to the conspiracy theorists' suspicions when there are problems cos they can't ask others about it.
My two penn 'orth.
Good luck.
JD
the-bruce
11/10/2009, 14:46
Thought you were going to leave Brucey?:s
Hi TC whether i leave or not, i can still help :)
Brucey
xxxxx
smithcomputers
11/10/2009, 14:59
I would be willing to help James, I visit the forums every day even if only for a quick look. Had my own computer business for 14 years now so would like to think I had something to offer and moderate if needed.
Mike...
Somewhat agree with most,, But closing the forums to the outside world and just having it adsl24 members only, will seem to some that there`s something to hide. And if the real reason is to stop bad press getting out ,then like already said there`s other forums were it will just be put...
Openness is the best,
We would also need some members to step forward who will be willing to help in their spare time to help keep things above board and ticking over.
:cool:Since I spend a fair bit of time trawling round forums etc for info I'd be more than happy to help out here and give something back. I work from home (software development) & I'm online all the time (inspite of my wife's efforts to pry me out of my chair sometimes) so am able to keep an eye online most of the time ;)
TaintedShirt
11/10/2009, 17:33
I'm shocked, I don't often use the forums here but this is where I turn to look for help first. I would have thought that a self help community would be better for adsl24, cutting down on the number of tickets. So hopefully James, the meeting goes well and some semblance of a forum is left.
I post a lot on the EVGA forums and this seems to be the way things work. Fellow posters help out but when that doesn't work, people try evga direct.
Currently here, we are getting the best speeds we have for ages. I think I posted way back when we had problems. Later on Enta brought in ALT and initially I was concerned with flags etc, but I have given up paying attention to them and have no idea where I stand now as it doesn't seem to affect us. The only problem we are having is a stuttering on youtube but other than that all is good.
While I say all is good, I am not fond of enta's business practices which all seem to me to be about cutting down on usage and from reading on these forums hitting people's online speed too. Something which I really do not want to experience. LLU is not an otpion where I live, so the non LLU is probably my only route.
I've seen mention of 0-bit, is this the non enta offering from ADSL24?
J0hn mentions he's used it before (post#100), but I can't find anything on O-bit or 0-bit, what is this, who is this?
James, you mentioned "Fixed Pro is the equivalent of the Office package, e.g. higher upload speeds and "higher priority" " in post #39. What is higher priority? I'm not a big uploader so that doesn't concern me but don't know what the other means.
Lastly, I've looked at the trial registration page and I am concerned. "By taking part in this trial, you agree to not post or provide any information or feedback regarding this trial service on any part of the forum other than in the private trial forum we have setup." eh, I do not want to jump from the frying pan in to the fire, what guarantee do we have that the trial service is better than what we have at the moment?
I prefer to give James and his colleagues the benefit of the doubt and like most here see that enta is screwing them as well as us. As such, I would like to stay with James and ADSL24 for as long as possible. I will say one thing tho' an open forum is a prerequisite for that.
edit
Forgot to add but capnnormski has raised a valid question that I too would like to see the answer too. What happens to our payments when we switch to the trial ? Do you time it to switch over with the end of our monthly cycle?
Thats good news about the forums. Hopefully the other directors will see the sense in keeping them albeit in an unofficial capacity and restricted to ADSL24 customers.
It really is great when the customers are listened to and management keep them in the loop. I wish Entanet would get back to that way rather than their shenanigans of late.
Hi TC whether i leave or not, i can still help :)
Brucey
xxxxx
:s
Not, if as James says, the forums will only be open to ADSL24 members.
(which, when you think about it, will be the way they will go - no one from outside will be able see any of the issues and will sign up :rolleyes:)
Hopefully James and the other directors will come to a reasonable decision about keeping the forum open.
I don't think it was ever considered as a primary support channel, but I am sure a lot of customers would appreciate it remaining open as an unofficial support forum.
As others have said it probably reduces the number of tickets that customers are filing for run of the mill issues. Having an open and honest forum with knowledgeable members was certainly a deciding factor when I originally signed up with ADSL24.
And if additional Moderators are required to keep it running then I would be willing to be one of them.
I think the forum should stay open for unofficial help.
I'll help with the moderation, it might be fun!!!!!
Hamster
multisync666
12/10/2009, 14:17
Would also be able to help as a moderator as am home 24/7 (occasional hospital stays).Have been building and programing since the spectrum was about. As you can see James many forum users only to ready to help keep it alive.So you can get on with the trials,try and sort Enta(lol).
I have some news.
I've talked the others round into a workable solution for us all.
We will be keeping the forum open for unofficial purposes and will be appointing 5 (five) moderators to help out. Some members have already PM'd me with their interest, as have others who posted in this thread, so we shouldn't have a problem reaching that target.
By the end of this week we should have all this in place, along with other minor changes, but more details will be published before then.
Thanks,
James
capnnormski
12/10/2009, 18:12
**Post removed as it contains your own personal details and staff info, and also ticket system replies should not be re-published on the open forum.
However, what the agent did state is that the forum closure was being done for the best, but as I have announced today the forum will remain open.**
MartinDov
12/10/2009, 18:20
Good news - James.
Benjamin Harrison
12/10/2009, 19:47
Good news, thanks James!
tboorman
12/10/2009, 20:03
That's good news James.
I have some news.
I've talked the others round into a workable solution for us all.
We will be keeping the forum open for unofficial purposes and will be appointing 5 (five) moderators to help out. Some members have already PM'd me with their interest, as have others who posted in this thread, so we shouldn't have a problem reaching that target.
By the end of this week we should have all this in place, along with other minor changes, but more details will be published before then.
Thanks,
James
That's brilliant news James
:)
As others have posted I'm sure that getting rid of the forums would have drastically increased the number of support tickets you would have to deal with. There has been a lot of useful info posted on these forums over the years it would have been a pity to let it all go to waste.
Thanks James that's really good news. I think the approach of having an unofficial forum is a good compromise & its obvious from posts here since the initial "closure" announcement that many (including myself) regard it as a useful tool for exchanging information.
multisync666
12/10/2009, 21:27
Magic
http://www.speedtest.net/result/590310929.png (http://www.speedtest.net)
Excellent decision guys :)
I'll help if you need but with plenty of people expressing an interest I'm sure there are better candidates than me :D
It's great to hear the forums will remain in use. I've never needed to raise a help ticket, having found all the info I required here on the forums, thanks to all the helpful folks who come here.
One of the main reasons I chose to move to ADSL24, back in 2007, was all the help users and staff provided here. A dynamic active forum was to me a big positive thumbs up.
My thanks go to James and the management for seeing the value of letting users remain in contact with each other. :D
I look forward to watching a prospering user moderated forum. :cool:
TransConAnt
13/10/2009, 01:06
Re: keeping the forum running,
You know it makes sense...
:)
Good decision glad to see it will be staying open as an unofficial support channel where we can help each other out and get information without having to bug you with endless tickets ;)
good decision, im looking forward to hearing the results - good or bad - to the obit trials. the forum is obviously the best place to let everyone know how things went and signup/package details.
Good to know the forums staying open, now if you could just fix the damm thing so we can post ;)
Good to know the forums staying open, now if you could just fix the damm thing so we can post ;)
Priorities Gazz380, Priorities....
Lets get the ADSL working first...:$
Id Gladly help in getting these boards active, its easy enough to do.. just a few tweaks required in the Admin console, although all depends on how james wants the boards run
Um, help required if possible please.
It seems I can no longer access 'My Account'. I haven't tried since the forum changeover, but perhaps there is a connection? Anyone else having problems?
Oops...
Your username and/or password is incorrect - please try again.
My username and password is definitely not incorrect - I'm quite sure of this know this because I use LastPass (https://lastpass.com/) to auto login. Hmm... Don't really want to have to raise a ticket and apparently I am unable to post in the 'Help & Advice' section.
Thanks
It was due to the server upgrade. Try now.
Hey ADSL24...
I unfortunately have not managed to read all the posts that users have posted, so apologies in advance for any duplication of this.
Essentially, I have been using the forum as a means NOT to ask for support questions, but essentially, a way to gain a solution from other members who are on the same network (BBU via ADSL24) as I am.
I respect that the support team don't have time to answer questions 24hours a day, hence, Ifind this forum really useful as someone else can have the possible solution or perhaps be facing the same issue.. and this helps us identify that its time to raise a support ticket.
Also, ADSL24 has been known by its forums too.. its the only forum I know where you can chit chat to your ISP in a nice and friendly manner. I agree, not all do this and try to dish out dirt, however, for majority of us, its just good to know that the ISP we have is there for us...
So I would strongly recommend if you please continue providing the forums that you have. Yes, please exclude the support section and any support questions that arise, however, its still a good place for banter.
Perhaps if I may further suggest, you can get a few moderators in the forum to identify posts that are requesting for support and moderators can direct the users to raise a support ticket. This way, the forum keeps on going as was, and well, its good to see the information here.
Thats more then my 2pence worth, but I did want to mention this.
Thanks.
It was due to the server upgrade. Try now.
Thank you James. Fine now.
Is anyone else getting:
"Error. Client ID Not Found. Our admin team have been notified and will contact you shortly."
When trying to register for the trial on the O-bit network?
James any idea?
Sainty,
Can you try now? :)
Glad you're keeping the forums open, you won't get rid of me that easily :D
Wee. Thanks James - worked perfectly :) Registered now! Any idea when I'll be connected to the O-Bit network? :)
tboorman
14/10/2009, 20:27
Migrations normally take 5 working days.
You should get an email within 24hrs also confirming the date :)
paulbacon
14/10/2009, 21:10
When can we start topics in the new forums then?
Cheers tboorman & James for your prompt replies :)
(I can't seem to post anything in the new Help section.)
My outgoing emails using ADSL24 SMTP don't seem to be getting out this evening (from about 16:00). Is it just me?
I note that there is/was some maintenance going on but not with email.
Beta_Tester
15/10/2009, 00:03
ebuygum,
No issues here. Are they being transfered to ADSL24's servers???
I'm using ADSL24's outgoing SMTP server.
I've done some more testing and it appears that emails are not getting through to recipients on a particular host but are getting through to others. If I use a different, non ADSL24, SMTP server they all get through.
??
Edit: I'm getting a bounce back from one of my recipients as follows:
550-JunkMail rejected - pluto.adsl24.co.uk [84.234.17.142] is in an RBL, see
550 Blocked - see http://www.spamcop.net/bl.shtml?84.234.17.142
Maybe the others are not getting through for the same reason.
Basically spamcop have blocked the pluto server which you send mail through. This is normally due to the fact that a customer has had their email compromised or they have a virus sending out spam emails and thus the server they send through is blacklisted temporarily.
I've send a request to SpamCop to remove us from the list, but it's one of those that will resolve itself in a few days.
An extremely bad idea to loose the forums for sooo many reasons
something i do not not understand is why ADSL24 did not employ people to staff the Forums, instead of getting all this Flak you could have easily risen above the rest of the ISP`s and shown that you are AND always will be the best, now sadly you are one of the rest which is a bad place to be in the current economical climate, a Board meeting that asks questions such as how do we keep our customers and how do we attain prospective NEW customers would most certainly NOT turn out the answer " Loose the forums" sense and sensability would dictate you build on what you have and use it to your advantage, the words "gun" and "foot" spring to mind
If the comments about speed where scaring away prospective new customers then set up part of the forum addressing this with a STICKY at the top explaining what you no , reshape the forums to bring them into line with a new look perhaps and OFFICIAL support staff, lots of ways of approaching this but killing the forums was without doubt the worst way
That said and done i have a question to ADSL24 and only have here to ask now sadly
With current and new Technologys pushing the boundarys of Download limits what if any statagys does ADSL24 have in place to deal with this, Sky Tv amongst others are showing there hand in the Internet Tv consumption Arena, will ADSL24 customers see a change in the limited amount we are able to download ?? OR as is the case in many parts of the USA, will there be a removal of the download limit ?? simply pointing out that you have higher available limits at greater prices is NOT in the customers best interest.
Uk users are being royaly screwed over at this juncture in time, with vast amounts of Dark Fiber available why are we charged so much and why is there a cap ??
This is not something that can be ignored for much longer, Technology is now demanding that ISP`s such as ADSL24 approach this with a head on statagy and quickly, sooner or later an ISP will make available uncapped downloads, is ADSL24 the market leader and willing to approach this in a way that is in keeping with Technology OR is it to be one of the rest such as the removal of the forums presently shows.
Comments from ADSL24 greatly appreciated on this
Oliver341
15/10/2009, 11:50
Uk users are being royaly screwed over at this juncture in time, with vast amounts of Dark Fiber available why are we charged so much and why is there a cap ??
Because at a lot of telephone exchanges, there is no LLU, just BT Wholesale. BT Wholesale are expensive, so ISPs cannot afford to offer unlimited internet with low congestion.
smithcomputers
15/10/2009, 12:13
An extremely bad idea to loose the forums for sooo many reasons
Comments from ADSL24 greatly appreciated on this
Hi Zane,
The forum is not closing now it is just not an official route for support but help and discussions with members will still continue as before. Hope this is some help to you.
Mike...
something i do not not understand is why ADSL24 did not employ people to staff the Forums
Simple...we only make a small commission per customer and it's not viable to bring staff on board without increased subscription numbers to cover the wages etc.
* posted at same time as above so may be out of sync with comments *
Speed is not going to be the issue, the issue is the amount you are able to download, Tv consumption in the present and very near future is shifting towards he Internet, even with current streaming compression, limits are being reached by more people than ever, users are coming up against imposed limits that are not in keeping with Technology that is hear now let alone available in the near future, what stratagys have ADSL24 got in place to combat this, does the user simply become a major cash cow again, paying money for higher download limits utill the veritable river banks break and we get uncapped downloads or can this be combated in a way that sees users flock to ADSL24 who have paved the way to the future
I am frusrated by the fact that there is always an excuse, i personaly cannot do anything to change what is impossed BUT ISP`s and there major companys do have this ability, have there been talks to adress limits, what is the outcome if any ?? what can we expect from ISP`s in the future ??
I use ADSL24 and that is why i ask these questions
Simple...we only make a small commission per customer and it's not viable to bring staff on board without increased subscription numbers to cover the wages etc.
Offer something others dont ... A FORUM and Uncapped downloads
Failing that and as i asked, has uncapped downloads ever been mentioned in the Office ?? is there future thought, numbers dropping means more investment which in ISP terms would mean offering something that in the short term is a loss and long term gain
and please DO NOT think this is an attack on ADSL24 , as you guys no i am very very appreciative of what you have done for me in the past
But i am concered about download limits and the future
Single-handedly, and for whatever perverse reason, James appears to have killed off the community spirit that was an essential part of this Forum. I'm posting on this thread as we now, apparently, have very few places left on here where we can actually post new threads or replies. :(
For me, this is the final straw. Along with all the other endemic ADSL24 and Entanet problems, I've now had enough and I will be leaving ADSL24 as soon as possible.
Good luck to all of you who choose to remain, I think you'll need it! :rolleyes:
Oliver341
15/10/2009, 13:23
But i am concered about download limits and the future
Did you read what I already said? In non-LLU exchanges ISPs have to use BT Wholesale. There is no other option. BT Wholesale is too expensive to offer unlimited downloads on without major traffic management.
If you want BT Wholesale prices to come down, perhaps writing to your MP is the best route.
Did you read what I already said? In non-LLU exchanges ISPs have to use BT Wholesale. There is no other option. BT Wholesale is too expensive to offer unlimited downloads on without major traffic management.
If you want BT Wholesale prices to come down, perhaps writing to your MP is the best route.
I understood your reply Oliver and i appreciated your input but i wanted an official view from ADSL24 who the questions were aimed at, please accept my apologies for not thanking you sooner on your comment.
Basically echo-ing what Oliver said. We don't have our own network and thus are limited to what Enta do with their capacity. As BT charge extrememly high for bandwidth, the problem exists where there is always need for more capacity but Enta have to make it viable.
Basically spamcop have blocked the pluto server which you send mail through. This is normally due to the fact that a customer has had their email compromised or they have a virus sending out spam emails and thus the server they send through is blacklisted temporarily.
I've send a request to SpamCop to remove us from the list, but it's one of those that will resolve itself in a few days.
Despite a reply to a ticket this afternoon saying that a SpamCop block on pluto.adsl24.co.uk had been lifted (quote: "we have now had ourselves unblocked from spam cop."), this does not seem the case as there is still one DNSBL listing current for the pluto server on www.senderbase.org.
Consequently, all e-mails sent from our ADSL24 e-mail addresses to any Hotmail e-mail address are still being bounced back, as they have been for about the last 24 hours. Great, isn't it? :(
The Villan
15/10/2009, 20:29
Frank
Thanks for that.
I got this today
SMTP error from remote mail server after MAIL FROM:<***@adsl24.co.uk> SIZE=2327813:
host mx1.hotmail.com Mail rejected by Windows Live Hotmail for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation problems. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, please visit http://postmaster.live.com for email delivery information and support
Villan, would it not be wise to remove the Hotmail address. I'm sure Frank would not want any more spam than he can handle:D
Does anyone know when\how you gain access to the 'Trial forum', I'm going to be connecting to the O-Bit network next Wednesday?
Is it automatic when you've transfered (by ip address or something) or a manual ask-a-mod?
:)
Villan, would it not be wise to remove the Hotmail address. I'm sure Frank would not want any more spam than he can handle:D
Good advice but, fortunately, not my e-mail address, Cliff! ;)
Mask your e-mail address too, Les.
Offer something others dont ... A FORUM and Uncapped downloads
You just want the moon on a stick!
http://www.youtube.com/watch?v=ERDUbAv8Qz0
:D
Like I have seen others posts, I am now seriously considereing leaving.
Whilst 2 years back when i joined ADSL24 I found quick responses to tickets and the personal touch from James a very big positive, the forums were what made things truely different. There has always been a good spirit and plenty of banter that has raised a smile (or a frown) which is good.
Unfortunately closing or cutting back the forums is not good, Entanet has got worse and does not listen to its customers and sorry James, but I don't feel you (and the other resellers) have placed enough pressure on getting enta to improve things.
I feel trimming the forums James will have the opposite effect and actually cause you more work not less. Perhaps you would have been better of capping your customer base (eg not expanding) and keeping exsisting customers happier.
My own personal view is that ADSL24 is starting to head the same way as F2S did. I joined them when they were a small company and the bigger they got the worse the service got and "personal touch" disappeared. What made them unique as did ADSL24 two years ago was the small size of the company and the fact you always knew who you were speaking to.
So I now think I may as well go to a big ISP (02 offer better deals as I am a customer for mobile purposes).
I don't know how many others share my views but it would be interesting to know.
Like I have seen others posts, I am now seriously considereing leaving.
Whilst 2 years back when i joined ADSL24 I found quick responses to tickets and the personal touch from James a very big positive, the forums were what made things truely different. There has always been a good spirit and plenty of banter that has raised a smile (or a frown) which is good.
Unfortunately closing or cutting back the forums is not good, Entanet has got worse and does not listen to its customers and sorry James, but I don't feel you (and the other resellers) have placed enough pressure on getting enta to improve things.
I feel trimming the forums James will have the opposite effect and actually cause you more work not less. Perhaps you would have been better of capping your customer base (eg not expanding) and keeping exsisting customers happier.
My own personal view is that ADSL24 is starting to head the same way as F2S did. I joined them when they were a small company and the bigger they got the worse the service got and "personal touch" disappeared. What made them unique as did ADSL24 two years ago was the small size of the company and the fact you always knew who you were speaking to.
So I now think I may as well go to a big ISP (02 offer better deals as I am a customer for mobile purposes).
I don't know how many others share my views but it would be interesting to know.
Sadly, having come to ADSL24 from F2S too, I have to agree with every word of the sbove, with the exception that I'm already on my way to a 'big ISP' who are offering far faster speeds for a lot less money per month - and they have really excellent customer support via their Forum, something which could have happened on here. :(
Personally I'd go back to ADSL24 like xxxx off a shovel if they sort their act out, I may have got really frustrated and angry with them recently but I can't deny before 2009 they were probably the single best company I have ever had business with, they were above and beyond what you'd expect as an ISP. There's a story about James, sadly last in the deletion of the forums, working his arse off to get a customer's mum back online because she was quite vulnerable and IIRC he didn't have to do what he did.,, out of hours and all that jazz.
I know I have been a pain in the arse for James and his team but it's only because I remember how good you used be! Sort it out, you can't blame it all on Enta.
:)
P.S
If the forums did die would brucey be out of viagra?
p.p.s.s
I am an admin on radiohead's msg board and I am also an admin on another very well known london based forum since 1997. And even back then, one thing that really works for a company, band or service is a forum if it is done well. The subliminal message a forum transmits is more powerful than any banner ad or word of mouth (basic social media).
By having a forum it says, "we are so confident in our service that we invite you to discuss it uncensored" and that is a very brave thing to do. Fortunately for ADSL24 for three or more years and you had the caliber to do that and impress. Contemporary problems with Enta and O-bit aside, you still have the ability to do that by being old ADSL24: having forums, talking to customers, giving that personal touch, xxxx James, you rang me on Dec' 24th at 7pm to say my account was live! I could have kissed you!
I'd rather have your old customer service that was so personal and fast. It made less significant that than an I lost 50% of my speed, that is why I stayed because despite my speed the service was excellent and when that went... so did I.
Guess who's come back from the puib
I appreciate the comments but I've had to edit out the swear words as there were a few too many!
I think due to the changes and the fact that the forum is remaining open which everyone know about now it's time to knock this thread on the head.
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