View Full Version : entra congestion
wheelsmith
18/10/2009, 15:00
anyone heard any news on the congestion we are getting from entra, what are they doing to address it etc ?
Was online on Saturday morning 1am -> 5am, and ALT on throughout this period, seriously, ALT during Saturday 1am -> 5am (and prob longer), serious congestion if that is the case
Enta throughput over the last two weekends has certainly been a bit of a joke :(
~2am on Saturday:
Download speed achieved during the test was - 6658 Kbps
--snip--
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
And Today... :o
http://img197.imageshack.us/img197/4126/entajoke2.jpg
http://img197.imageshack.us/img197/3207/entajoke.jpg
And that's with the Node showing 83% utilisation! [Slough IPSC Node]
They have had a few problems listed on the noc recently, but nothing that should really be
causing this kind of issue.
Enta must have some sort of problem on today or they really have tightened the throttles. I'm only getting half of my usual line speed this morning. http://www.speedtest.net/result/596296873.png
The weekend was bad enough, never faster than 200k/sec which is what they probably set the throttles to.
I am surprised that you are having a problem this morning Ross, maybe your connection is having other issues?
My throughput is back to normal levels:
http://img188.imageshack.us/img188/4431/weekdayentaresult.jpg
It is Enta at fault for the weekend speeds, but it is ADSL24 that is getting all the flak.
No doubt it is the same for the other re-sellers.
I hope that something is done about it soon as it must be hurting the re-sellers business.
trollslayer3
19/10/2009, 13:06
Actually I agree with Ross, I normally get around 6200kbps during week days but only crawling along at 1450kbps today. This is during time I pay for and after a weekend of sub 1MB speeds... again.
Namibian
19/10/2009, 13:16
Typically I average 5500 Kbps versus:
BT Speedtest 14/10/09
Download speed achieved during the test was - 169 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4036 Kbps(
BT Speedtest 16/10/09
Download speed achieved during the test was - 111 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5280 Kbps(DOWN-STREAM), 852 Kbps(UP-STREAM)
IP Profile for your line is - 3955 Kbps
I had to raise a ticket and go through the process of swapping out my kit to show that the problem was not at my end, which I knew already.....to wait until this morning to be told that is was an Entanet node congestion issue....
With the old-style forum, I would not have to have raised a ticket to find out that it was not an isolated speed issue....i.e. affecting only my line.....but a network/Entanet issue AGAIN.....
I suspected it was not last week when my brother phoned from London to ask about his very slow ADSL24 download speeds....
I feel there is a ZEN in the air......ADSL's winter is approaching....
trollslayer3
19/10/2009, 13:39
Yeah, I just went to post a ticket and see there's a note that they are aware of slow speeds/congestion via Entanet but since there's not date on the note it may have been there a week or a month for all I know. They don't want a ticket raised about slow speeds and we can't post about it on the forum now...
A ZEN in the air? I dunno, I think maybe there's a MAC in the air.
Namibian
19/10/2009, 13:45
This message is certainly recent as I do not remember it being up when I checked my ticket yesterday...... the reply to my ticket came this morning advising me of the issue.... let us wait and see how long it takes to resolve the issue....
Download speed achieved during the test was - 169 Kbps
to be told that is was an Entanet node congestion issue....
That doesn't sound right...
Based on the extremely low result of that test I say that really looks more like a general BT related Line Fault, rather than some of the throughput issues being experienced with Enta recently.
It must be below your fault threshold rate so BT should really take a look at it if you have already gone through trying new filters/router/cables etc.
I had a similar fault a few months after I originally joined, in my case was due to a dodgy linecard in the exchange.
I'd personally keep hassling on that one, and report it to Enta Support directly as well.
That doesn't sound right...
Based on the extremely low result of that test I say that really looks more like a general BT related Line Fault, rather than some of the throughput issues being experienced with Enta recently.
It must be below your fault threshold rate so BT should really take a look at it if you have already gone through trying new filters/router/cables etc.
I had a similar fault a few months after I originally joined, in my case was due to a dodgy linecard in the exchange.
I'd personally keep hassling on that one, and report it to Enta Support directly as well.
I wouldn't be so sure I was getting speeds similar before I switched to LLU. It was the ALT throttling me down to ridiculous levels.
If any of you can switch to the LLU service I would go for it as soon as you can. My line is faster, has no profile to get stuck and you can choose your SNR for maximum speed.
Hi, guys
currently experiancing terrible speeds, started early hours last weds morn
normally im getting 4-5 megs. On a good day i get 6-8 megs which im more than happy with , but since weds speeds has dropped to 5kb-7kb max today it improved to 8kb-14kb max i raised a ticket last fri and got a reply off "they are aware of the problem and are seeking a meeting with entanet to discuss the issue ect ect".
are others experiancing speeds this slow?
at the moment all i can use the internet for is picking up email and reading forums ,anything else is a no go due to the speed, even the speed test page wont load and times out.
im connecting to the peterborough node and speeds are constantly slow, any time night or day, even now at 4.30am the speed is 10 kb
is it best to go back to adsl24 support? or go to enta support directly?
thanks for reading
smithcomputers
20/10/2009, 09:12
Hi, guys
currently experiancing terrible speeds, started early hours last weds morn
normally im getting 4-5 megs. On a good day i get 6-8 megs which im more than happy with , but since weds speeds has dropped to 5kb-7kb max today it improved to 8kb-14kb max i raised a ticket last fri and got a reply off "they are aware of the problem and are seeking a meeting with entanet to discuss the issue ect ect".
are others experiancing speeds this slow?
at the moment all i can use the internet for is picking up email and reading forums ,anything else is a no go due to the speed, even the speed test page wont load and times out.
im connecting to the peterborough node and speeds are constantly slow, any time night or day, even now at 4.30am the speed is 10 kb
is it best to go back to adsl24 support? or go to enta support directly?
thanks for reading
Have you done a http://www.speedtester.bt.com/ test to see if you have had a low sync event, that is a very low throughput to be down to enta alone. Check to see what your profile is on the link above.
Hope that helps.
Mike...
I wouldn't be so sure I was getting speeds similar before I switched to LLU.
Anything is possible of course.
The caveat here I guess would depend on Namibian's throughput having been permanently at this low level for a while, if it recovers outside of off-peak times then yes it could be related to the other issues.
If however the throughput is permanently at this low level then it is a different issue, and would most likely be due to a line fault that needs further investigation.
And do you not think that it is equally possible that you actually had an un-investigated line fault which was "solved" when your line was physically moved to the LLU providers equipment, effectively a 'lift&shift'.
It was the ALT throttling me down to ridiculous levels.
What even when the ALT wasn't actually active? And it didn't effect every single user (at least on your node) at exactly the same rate?
The only situation where your connection would be singled out and permanently be capped low, where it wasn't a line fault, would be if you had gone over your monthly usage allowance and hadn't brought any top-up in which case you would be reduced to 128kbps.
On a good day i get 6-8 megs which im more than happy with , but since weds speeds has dropped to 5kb-7kb max today it improved to 8kb-14kb max i raised a ticket last fri and got a reply off "they are aware of the problem and are seeking a meeting with entanet to discuss the issue ect ect".
--snip--
speeds are constantly slow, any time night or day, even now at 4.30am the speed is 10 kb
Again this is a different issue from the reduced throughput being experienced at weekends and off-peak by some of us.
I would get back on to ADSL24 via ticket and also speak to Enta Support directly.
Whoever gave you that response clearly didn't read your ticket properly.
Again this is a different issue from the reduced throughput being experienced at weekends and off-peak by some of us.
I would get back on to ADSL24 via ticket and also speak to Enta Support directly.
Whoever gave you that response clearly didn't read your ticket properly.
And as Mike said do a BT speedtest to check if your IP Profile and/or sync has dropped to some ridiculously low level or not, and put the result in your ticket.
However this kind of throughput is even more likely to be due to a line fault than Namibian's issue.
Do you get any kind of noise on your voice line?
And have you gone through the process of switching out ADSL filters, router and cabling yet?
These are the kind of things you should have been asked to check before being told that it was related to something already being discussed with Enta.
Speed still been slow all morning
sorting out some mail and noticed spam folder with 12 emails in, one of them was from Enta, i had exceeded monthly limit plus the 1 gig 125kb so was running at a snails pace :D,i tried topping up account online it wouldnt have it just gave me white screen.
Phone call to Enta sorted it ten gigs credited to account (apparently the web forms do not like Maestro cards) guy took the payment over the phone and now im back to my normal 6 megs :)
gonna have to monitor the wireless laptop more closely :p
shame ASDL24 tech support couldnt have told me this information when i sent the ticket in, as i did ask if they could look at my account and see if there was any issues with it, rather than fobbing me off with the we are aware of current speed issues :)
i had exceeded monthly limit plus the 1 gig 125kb so was running at a snails pace
Yes definitely something that should have been checked for you initially!
Glad to hear you got it sorted Datman. :)
Namibian
20/10/2009, 18:59
I do not know if I still have Entanet node congestion issues to be sorted but after speaking to Entatnet billing directly just to check, it turns out that when they introduced their new price plans and I was transferred over to a new plan, my auto-TopUp was not carried over actively (i.e. properly) even though it had been showing on my eBilling usage window from the time I switched over....!
ADSL did not check this first, when I raised the ticket......hence, my line had been capacity and speed capped last week without my being informed by either ADSL24 or Entanet.......
After being uncapped by Entanet within an hour, I am presently up to 366 KB/s.....a welcome massive improvement but still below my usual average 550 KB/s......
Anything is possible of course.
The caveat here I guess would depend on Namibian's throughput having been permanently at this low level for a while, if it recovers outside of off-peak times then yes it could be related to the other issues.
If however the throughput is permanently at this low level then it is a different issue, and would most likely be due to a line fault that needs further investigation.
And do you not think that it is equally possible that you actually had an un-investigated line fault which was "solved" when your line was physically moved to the LLU providers equipment, effectively a 'lift&shift'.
What even when the ALT wasn't actually active? And it didn't effect every single user (at least on your node) at exactly the same rate?
The only situation where your connection would be singled out and permanently be capped low, where it wasn't a line fault, would be if you had gone over your monthly usage allowance and hadn't brought any top-up in which case you would be reduced to 128kbps.
The ALT wasn't always reported as being on by the ALTMeter but the speed would rise and fall regardless. There did seem to be a correlation that when usage was high on the node my speed plummted. I had a high number of flags and was flagged for downloading relatively small amounts in peak times. I thought the jump from 3500kbps to less than 200kbps was a big drop in speed.
I was on home90 and never exceeded my allowance.
Guess I am still a bit hacked off about the whole thing, but happy now I am on LLU.
wheelsmith
24/10/2009, 23:57
very bad today, alt is marked as off and only getting .7-.9 down, maybe its time to upgrade back to isdn ?
come on the speed issue needs sorting or i like, i suspect many others will be leaving.
maybe that is what enta want.
Things are changing and we will be emailing everyone very soon with news
Just read the email about speed issues
does this mean you are throttling newsgroup downloads?
In a round about way, but its not as simple as that. What's happening is that priority will be given to normal services like browsing, gaming etc. This means that P2P and Usenet stuff will be slowed accordingly when there is heavy load on the network, but it's all adaptive, so if the network is not busy you won't see any slowdowns.
Its a real shame this. The reason i came here was the unresticted downloads and i recommended other people to come here as well. You have offered a great service over all, a couple of outages due to fibre faults around sheffield and that has been it, customer service has been excellent, but its pity if there is to be shaping of downloads.
I think customers should see an improvement for most things. If the system works well, then it may actually work out better for everyone, as the system is adaptive and thus will only apply priority when required. Outside of those times it's not shaped etc.
pool_ace_king
03/11/2009, 18:15
Its a real shame this. The reason i came here was the unresticted downloads and i recommended other people to come here as well. You have offered a great service over all, a couple of outages due to fibre faults around sheffield and that has been it, customer service has been excellent, but its pity if there is to be shaping of downloads.
Im guessing here but it looks like you rather have slow speeds in peak times, who wants that? :o
Why should 90% of the customer base get slower speeds cause of these people that like to throttle the f**k out of their connection day in and day out
I work office hours so the only time i get use net and to run a speed test is after 5pm and at weekends and they all seem to be below 1.5mb/s. its now 11pm and its down to 1.1mb/s. its not why i came to adsl24.
its a pain in the ass to move and change addresses but when you gota go you gota go
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