IP Profile still at 2000 after almost a month

[vexille]

Our account was activated on the 17th April. I ran a speed test through BT today and got the following response:

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 2000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1782 kbps

What sort of action should I take?

Thanks

[vexille]

Apologies...I see that this is a repeat of an older thread...

[vexille]

I think I have logged a ticket under the Call ID: 6571, though I can't seem to find it when I search for tickets...

[James]

We've received your ticket and replied - check your email :)

James

[vexille]

I am simply amazed by the outstanding quality of service you offer! Nowhere else would I expect support within minutes at 11pm on a Saturday evening. Thank you very much!

[Robbie]

Good 'ere init ?

BTW James never sleeps :D

Welcome and good luck vexille :)