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View Full Version : help needed fo adsl dial up

tc1992
19/11/2009, 00:14
i've just been trying the adsl24 dial up service, which i want to use as a bacj up my broadband service.

i get connection, but at 28.8 kbps, and it disconnects after a couple of minutes. any ideas, is this likely to be a modem problem?
neelie
19/11/2009, 09:06
What's your idle time setting?

http://img145.imageshack.us/img145/9705/44143810.jpg
James
19/11/2009, 12:38
It will connect as fast as your line can as there is no restriction on the actual service.
tc1992
19/11/2009, 14:58
What's your idle time setting?

http://img145.imageshack.us/img145/9705/44143810.jpg


it shows exactly the same as the settings in the box you posted.

i''ve tried 2 different modems and 2 different dial up services. but still have problems

i used to use dial up occasionally a year or two ago with no problems. but i also used to get 2 -3 meg download on my broadband a year or two ago, and this is down to 1 now. so is it possible that it's just a bad line that i will have to live with?
neelie
19/11/2009, 15:11
i used to use dial up occasionally a year or two ago with no problems. but i also used to get 2 -3 meg download on my broadband a year or two ago, and this is down to 1 now. so is it possible that it's just a bad line that i will have to live with?

Post your router stats.
tc1992
19/11/2009, 19:22
Post your router stats.



how would i do this?
neelie
19/11/2009, 20:08
Post details of your router and somebody will tell you what to do.
neelie
20/11/2009, 07:25
Just realised from your other thread you have a ST546.

If this is the router in question try going to

http://192.168.1.254/cgi/b/dsl/dt/?ce=1&be=0&l0=1&l1=0

If you haven't changed anything try
User - Administrator
Password - <blank>
tc1992
20/11/2009, 18:22
Just realised from your other thread you have a ST546.

If this is the router in question try going to

http://192.168.1.254/cgi/b/dsl/dt/?ce=1&be=0&l0=1&l1=0

If you haven't changed anything try
User - Administrator
Password - <blank>

OK, that works i now have a page full of stats which i'll c and p. if this is too hard to read i can do a screen print. let me know. can the speed of my line be affected by the amount of internet use in the immediate area? i have a lot of internet cafes close to my house. seems crazy that in a residential area about 4/5 km from manchester city centre i can only get 1 mbps, or problems with even dial up

here's the c and p:


Link Information

Uptime: 0 days, 4:37:47
Modulation: G.992.1 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,472
Data Transferred (Sent/Received) [KB/KB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 17.5
Line Attenuation (Up/Down) [dB]: 31.5 / 54.0
SN Margin (Up/Down) [dB]: 18.0 / 14.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 63 / 0
FEC Errors (Up/Down): 0 / 369,817
CRC Errors (Up/Down): 0 / 220
HEC Errors (Up/Down): 0 / 57
James
20/11/2009, 18:48
What appears to have happened is that BT have increased the SNR / Noise Margin on your line to 15dB. This means your line will connect at a lower speed but be more stable and reliable. This is a common thing BT do if your line has had issues in the past with dropouts.

Unfortunately they don't allow ISPs to reset it, but if your router stays connected for 14 days on the trot we can request it.
tc1992
20/11/2009, 21:08
What appears to have happened is that BT have increased the SNR / Noise Margin on your line to 15dB. This means your line will connect at a lower speed but be more stable and reliable. This is a common thing BT do if your line has had issues in the past with dropouts.

Unfortunately they don't allow ISPs to reset it, but if your router stays connected for 14 days on the trot we can request it.

thanks james that's very usefull, at least i have a solid reason now for line speed. my line is generally very stable apart from a couple of 2/3 hour drop outs in the last 3 to 4 weeks (which is very uncommon, not had anything like that for months).

i would take stability over speed. but i'm not sure why they changed it. when i first joined adsl24 i was getting 2 to3 mbps and it was generally stable (maybe 2 to 3 drop outs a day for a few seconds). i can't remember reporting any faults until the line speed dropped.

so would i need my router to be connected 24 hour a day for 14 days, with my computer on?
yorkie
20/11/2009, 22:07
No you can turn your computer off but leave the router on,

yorkie.
James
20/11/2009, 23:29
Router's are designed to stay on 27/7/365 and work best this way, as each time it's switched off the BT system can think it's dropped the connection and it thus unstable, even though it's fine! After a few random dropouts BT increase the SNR on the line to make it more stable and prevent the dropouts etc.