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View Full Version : Why?!

gunner
14/12/2009, 13:34
Why is it that ADSL24 always seem to have speed problems off and on peak. For the past month there has always been a different message saying they have speed issues and they are fixing it. I thought my old ISP were shocking.

Off peak i am getting amazingly slow speeds YouTube and Iplayer are un-watchable unless i let it buffer for 15 mins.

Come on please sort it out i have only been with you for a year and speeds were perfect at the beginning. What and were did it go wrong?!?:s
gunner
15/12/2009, 10:15
Bump for great justice!
bogstandard
16/12/2009, 15:15
Think a lot depends on what exchange you are on.
gunner
16/12/2009, 16:57
So they've been downgrading my exchange:o
boysteve
16/12/2009, 19:37
more like the enta throttle being applied, I too found Iplayer unwatchable,since migrating no more problems
gunner
17/12/2009, 08:04
Ok this is realy starting to P me off. I have just done a speedtest at 08:00 in the morning and i am getting half my speed and double my ping. What is going on. Please find the problem and sort it out or i am buying myself a Christmas present and leaving to a better ISP.
gunner
17/12/2009, 10:47
also as i am getting half my service can i pay half my bill?.......
anonymous
17/12/2009, 13:30
also as i am getting half my service can i pay half my bill?.......

I'm not a lawyer, but doesn't your contract state that this kind of thing happens and it's your problem?
gunner
17/12/2009, 14:03
Why has my speed gradually got worse over the past year? A Year ago i was getting 7000Kbps and around 50 ping. Also there must be a trottle in place as day and night on a speed test i am getting 3894, my line is capable of 7000Kpbs. Also it is only my problem upto the boundary of my house, from there on its BTs.
gunner
17/12/2009, 14:16
Ok. i have just ran a BT SpeedTest and i have noticed my IP Profile has been halved from 8000Kpbs. Could this be the problem. How do i/they fix this?
ebuygum
17/12/2009, 14:41
Ok. i have just ran a BT SpeedTest and i have noticed my IP Profile has been halved from 8000Kpbs. Could this be the problem. How do i/they fix this?
If you are currently syncing at 8128, which I think would be the max for an 8Meg product, and you continue to do so, the profile should rise to 7150 of its own accord but it could take a few days.

The drop in IP profile indicates there has been a fault or noise on your line etc.
gunner
17/12/2009, 21:49
If you are currently syncing at 8128, which I think would be the max for an 8Meg product, and you continue to do so, the profile should rise to 7150 of its own accord but it could take a few days.

The drop in IP profile indicates there has been a fault or noise on your line etc.

At the moment i am only syncing at 4000. i was getting 8000.
ebuygum
17/12/2009, 22:42
At the moment i am only syncing at 4000. i was getting 8000.In which case something has gone wrong between you and BT. You IP profile won't rise until you get a consistently higher sync.

Check out the various guides on this (FAQ) and other websites to try to establish where the problem is.