Mafferz
10/01/2010, 17:17
*Long and quite possibly dull, but please read!*
Hi. We've recently moved to a new address and have just transferred our ADSL24 account to our new number.
We've had internet access here for a week or so now, but it seems that BT are now playing us around. In a succession of confusing calls to Indian call centres we have been receiving conflicting responses regarding the active phone number...
As the previous occupant - a family member - was happy for us to adopt his old number, we foolishly thought it would be a smoother transition to just do that (rather than transferring our old number to here).
Initially, BT said, of course we could have the number (we made sure to check before we moved in). Then they rang us last week to tell us er, actually, no we couldn't. The next person then said the opposite.
Phone calls to India were obviously getting us nowhere, so I started e-mailing them for clarification. After a few e-mails back and forth, they now say that in order to transfer the previous occupant's account details to ours, they must first stop the line for 5 days:
The telephone line has to be stopped in the previous tenants name and has to start into your name and I can confirm that you will get your requested number once your phone line is connected on 18/01/10 however, and it will take 5 working days more to activate the old number.
They won't give me an explanation as to why it must be stopped and for so long - surely it's just some BT technician flicking a switch somewhere!?
I'm not very happy to say the least. I've only just dealt with some 'downtime', and when the line goes down here, I'll have barely had 3 weeks access at my new address.
I can just about survive without the internet for 5 more (working) days, but, this still begs the following question:
Will I have to pay yet another ADSL24 activation fee when our number finally goes live again?
Hi. We've recently moved to a new address and have just transferred our ADSL24 account to our new number.
We've had internet access here for a week or so now, but it seems that BT are now playing us around. In a succession of confusing calls to Indian call centres we have been receiving conflicting responses regarding the active phone number...
As the previous occupant - a family member - was happy for us to adopt his old number, we foolishly thought it would be a smoother transition to just do that (rather than transferring our old number to here).
Initially, BT said, of course we could have the number (we made sure to check before we moved in). Then they rang us last week to tell us er, actually, no we couldn't. The next person then said the opposite.
Phone calls to India were obviously getting us nowhere, so I started e-mailing them for clarification. After a few e-mails back and forth, they now say that in order to transfer the previous occupant's account details to ours, they must first stop the line for 5 days:
The telephone line has to be stopped in the previous tenants name and has to start into your name and I can confirm that you will get your requested number once your phone line is connected on 18/01/10 however, and it will take 5 working days more to activate the old number.
They won't give me an explanation as to why it must be stopped and for so long - surely it's just some BT technician flicking a switch somewhere!?
I'm not very happy to say the least. I've only just dealt with some 'downtime', and when the line goes down here, I'll have barely had 3 weeks access at my new address.
I can just about survive without the internet for 5 more (working) days, but, this still begs the following question:
Will I have to pay yet another ADSL24 activation fee when our number finally goes live again?