All sorted but

[buster1967]

Before i put the details in my router i was still using Entanet, i thought it was going to have some downtime until i put in my details.

Im not complaining just i thought my connection would stop with Entanet until like ive said put my details into my router.

[paulbacon]

IPStream <-> IPStream ~
These migrations tend to occur in the wee small hours and down time is hardly noticeable as often there is a small time span where you can connect to both ISPs.

Which ISP you can connect to depends upon something called SSB (Service Selection Barring). SSB and stage 1 Authentication is carried out at the bRAS, so in effect all BTw do is change on their records which ISP you are allowed to connect to. Sometimes there is a slight overlap where for a couple of days you may be able to connect to both ISPs until the migration has been fully completed.

Explains why

[buster1967]

Cheers for that m8 much appreciated. I just hope Entanet dont try and take any monies from my bank it wouldnt surprise me if they tried.

[paulbacon]

I emailed accounts just now asking them to confirm a refund request is being processed

accounts@enta.net

[buster1967]

Again thanks m8 much appreciated will give them an email.

[buster1967]

How did you phrase your email m8 so i can do the same.

[paulbacon]

I just put

As of today (1st Feb) i have migrated from Entanet to a new supplier. Please can you confirm that a refund is being processsed for any unused days on my account?

I also included my account number (found on your invoice) and telephone number.

[buster1967]

OK m8 thanks again. Just done that i hope i have no bother with them as James stated they (ADSL24) have taken over the peoples accounts who wanted to leave Entanet.

[Dae]

You can always speak to Enta accounts directly on:

0333 101 0000 (entanet's switchboard)

Have found them helpful previously

[string]

Overlap here too, but reconnected just fine.