Account closed [Archive]

Reines

01/02/2010, 20:13

I assume this is just a glitch while something is being worked on? :o

Account closed

The ADSL account with the username of jamierf was closed on 1st February 2010 and is no longer accessible.

If you think this is in error or you require assistance please contact us.

the-bruce

01/02/2010, 20:21

I'm getting the same m8 @_@

Brucey

xxxxx

paulbacon

01/02/2010, 20:21

Im getting them same so assume so

Reines

01/02/2010, 20:22

Good to hear :P

Shizzam

01/02/2010, 20:40

Im not getting anything like this ;o

paulbacon

01/02/2010, 20:42

Working again guys.

James pressed the off switch by mistake :p

the-bruce

01/02/2010, 20:43

Working again guys.

James pressed the off switch by mistake :p

Yep same here m8, maybe a glitch in the matrix?

Brucey

xxxxx

Beta_Tester

01/02/2010, 20:54

I'm getting the same except my date is 12th August 2009 (which I think is the date I switched to O-bit).

James

01/02/2010, 21:27

Fixed :) I was upgrading the My account page backend which shouldn't have affected anyone logging in but I made a typo!

Beta_Tester

01/02/2010, 22:13

I'm still getting the error James.

mycroft

01/02/2010, 22:26

Me too, as of 22:27

James

01/02/2010, 22:49

Ah, that was a problem on the o-bit side but sorting now.

James

01/02/2010, 22:50

Try now.

Beta_Tester

02/02/2010, 01:19

OK - all sorted now. I presume that you got my PM regarding Murphx James? I'll wait to hear from you mate....

Gazz380

02/02/2010, 16:17

yep same here m8, maybe a glitch in the matrix?

Brucey

xxxxx

there is no spoon!

Caley

20/03/2010, 11:08

Had no problem with the Murphx change over but trying to access my account is a flop, keep getting
Account closed
The ADSL account with the username of glencass was closed on 18th March 2010 and is no longer accessible.
If you think this is in error or you require assistance please contact us. :s

Been onto cs number of times since 18th but no joy yet.
Anyone any advice?

Caley.

eksodos

20/03/2010, 23:52

Same problem here. Getting the account closed message when trying to login.

BorgCymru

23/03/2010, 23:59

Ditto. I'll phone for my MAC tomorrow.

tinyclanger

01/04/2010, 21:08

Now I'm getting this error. :o

The ADSL account with the username of ******* was closed on 31st March 2010 and is no longer accessible.

Migration date was yesterday.

blueastra

02/04/2010, 23:42

Oh it's not just me then.

"The ADSL account with the username of ******* was closed on 31st March 2010 and is no longer accessible."

I can't raise a support ticket either, as I appear to need to log-in to My Account to raise one!

tinyclanger

05/04/2010, 20:00

So when does this get fixed? :s

I can't raise a ticket, and I can't get to see my usage stats which seem to be out of kilter for lots of folks.

surfer_chick

05/04/2010, 20:48

So when does this get fixed? :s

I can't raise a ticket, and I can't get to see my usage stats which seem to be out of kilter for lots of folks.

It's Easter weekend so I doubt anyone's been in the office since last Thursday. I'm sure they'll get around to sorting it and a million other jobs out when they get back to work tomorrow ;)

tinyclanger

05/04/2010, 22:42

Yea..I know it's the holidays and that there's tumbleweed in the office :).

But it does seem that those people who had this happen to them in February, earlier in the thread, appear to have had it fixed, so really, the question would be why does it still seem to happening to some new migrations?

James' earlier posts on the fixes related to typo's and O-bit issues...and seemed to be simple to mend. Let's hope they get it sorted soon...just looks a bit "broken":rolleyes:

ZeroG

06/04/2010, 21:12

I have this problem as well. Trying to login says account closed so it's really limiting my options when trying to get billing support.

theogs

13/04/2010, 19:43

Hi anyone who had this happen have it fixed. it's a bit of a pain not knowing usage etc.

will probably ring ADSL24 tomorrow - have to say they were very quick at sorting out the double billing.

tinyclanger

13/04/2010, 20:39

Hi

Just logged in to my account..all is well :)

theogs

13/04/2010, 22:53

Still no joy here...

tinyclanger

14/04/2010, 12:40

Hmm..I suppose I should have said I contacted them via email..just on the sales link.

https://adsl24.co.uk/contact/form/

... though through that you can identify yourself as a customer. I guess maybe that's why mine is ok:$

I got a reply and it seemed that it was something that had to be checked on a database. Needed a bloke with a pipe wrench to fix it :D

Hope you get it sorted :)

theogs

15/04/2010, 09:11