Lots of disconnects since switching to MurphX

[NattyFido]

My connection was quite stable with Entanet, but since the switch to MurphX, I've been getting disconnected every couple of days, and the speed has varied between 2Mbps and 12Mbps.

[philukxp]

Got the same here, looks like we are back down the usual road again

[krob2]

Loads of disconnects here too since moving to Murphx
Every day without fail and getting a bit fed up.

Entanet was bad at the start but did settle down to be quite reliable.
Speed on Murphx not that great either.

But no LLU available around here apart from Talk Talk

[Gazz380]

One thing to try (shouldnt make a difference but we've had some success...)

In your router settings change the Multiplexing to LLC instead of VCMUX/VC-BASED then apply/re-connect

Also try setting the MTU to either 1400 or 1500

as above!

[soltakr]

right i was keeping quiet but i cant any more, iv had so many problems since march.

from usual at the beginning with slow speeds, reconnects and not reaching sites, but slow surfing and not reaching a site not a problem now.

iv been with adsl24 for 3years this year and tickets prob 1-2 a year except 2008 with non and this year since march 2 tickets and 2 calls to 24hour line. with entanet it was rare to see a reconnection. it was rock solid for months at a time. plus the fact that one time this year my router wouldnt connect at all, it couldnt see the adsl line so it wouldnt connect.

anyway at the moment iv got a ticket since 4th May, i had a reconnection then. so i worded a long letter in a ticket asking why the many disconnect/reconnections.

but that was pushing my luck since then more reconnections, lower speeds and some more erratic reconnections but router only went to lower sync like twice but after last reconnection router says im synced at my max connection (8mb), its been about 33hours now, which is the longest its been without a reconnection since earlier this week.

but BT pushed me down and down to finally a profile of 135k!!!!!!!!!! it is proper (cant say this word to your mom) driving me nuts for the last two days, especially since im a heave tab FF user (need my gizmodo and sister sites)
newest speedtest
http://www.speedtest.net/result/812151887.png (http://www.speedtest.net)



the only reason im still here was that i said id give it a chance since i loved adsl24 for a long time and jumping ship when they switched to murphx would be hasty. i particularly love the home 60package and the offpeak so its hard finding a package like this without the huge limits. plus the fact that i wasnt affected by the outages.


anyway latest ticket said they reset my profile and i would have to go through the training period...GREAT AS LONG AS IT DOESNT RECONNECT RIGHT.

Now im really thinking why not switch to another Entanet reseller, their packages havnt changed have they compared to what adsl24 used to do?

since i cant get LLU thats my best option if i wanted to leave adsl24 right?

Originally Posted by James View Post
One thing to try (shouldnt make a difference but we've had some success...)

In your router settings change the Multiplexing to LLC instead of VCMUX/VC-BASED then apply/re-connect

Also try setting the MTU to either 1400 or 1500

does this actually work? and how do i change my MTU? Also since im on my training period now should i wait to try this?

thanks
Sol

[mikemike]

What I don't get is, with so many of us complaining and setting up tickets why are they'll not answering anyone or acknowledge that there is a problem?
Are they trying to fix the problems, or just don't give a sh*t?
Maybe a call to trading standards might get things moving along.

[NattyFido]

DMT is telling me that I'm SYNCing at between 11000 and 15000, but the actual downstream bitrate is around 2000 to 4000.
It is also telling me that my SNRM is jumping between 6.5 and 33.0dB!!
I tried changing the interleaving to ON but that only made things worse, I am now waiting for it to change back to AUTO to see if things improve.

[philukxp]

Already tried that

[soltakr]

well just got home from work and well well well










im still on dial up speeds, think i might think of cutting my losses and migrate even if it costs me extra, three days of dial up speeds and im fuming now.

work nights/sleep days and work weekends and all i have is the internet to keep me entertained, since everyone is at work, when i come home and now i dont have that.

if no change in speed tomorrow when i get home im looking for a new isp, and think since adsl came, 3yrs with an isp is my longest after 1yr with bt then various others till pipex for 2 then adsl24.

Sol

-----------------------------------------------------------------

Edit
Big lol
my threats to leave has scared my connection back to its normal 7.3mb. now to see how long it lasts.

tricky adsl24, you got me for a few more days it seems.

http://www.speedtest.net/result/812880700.png (http://www.speedtest.net)

[dene]

I just want to add my voice to people saying thewyve had nothing but problem since march :(

I seem to now suddenly have a noisy line and im down to a 1500 profile from a 3000 (occasionally 3500).

Im not so sure this is a coincidence anymore but i still dont understand how the switch could have caused this.

DMT shows a very messy and gap filled bit loading graph where as it would be very clean looking before.

also @soltakr above i sometimes come home from work and look at dmt to see it suddenly a lot better but it never lasts the 24 hours.

After almost 3 years at adsl24 and having recommended lkoads of people to them in the past im now giving them to the end of the month and ill request my mac code and try else where as im running out of other options

[soltakr]

well on the 13th my speed dropped again screwing my ip profile. and they never called me back that day like i was told they would and on the 15th i called again but no one picked up but later they called me back.

they said it was some electrical interference causing my reconnections but by that time i was on my full speed and then sometime this weekend it went belly up, im down to >1mb but still better than the dialup i had few days ago.

so i have >1mb and router isnt synced at its fullest its only 7424 kbps, ip profile of 750k.

so now iv moved the router and used new cable/micro filter and put it next to my BT master with filtered faceplate. and changed interleaving to on, not sure what it was on originally.

so we'll see what happens on monday ticket wise but iv asked to have ip profile reset too.

Sol

[Chouxbun]

Not sure if my issue is the same. My router is re-logging every 15-20 minutes even when I'm not there (details from the log in status checks). Disconnections seem variable - if I'm using the service it doesn't seem to happen as often although it did interfere with my gaming Friday and Saturday. The regular disconnects are if the router is sitting idle.

I called adsl24 Saturday to report it - was told it was a BT line issue and the problem would be escalated. I can't find any ticket logged against my account though?

But now I've come here and found others are experiencing what would appear to be the same problem.

I'm not at home so can't quote router etc but it's a common Belkin model (FT***UK?) and I'm on the new Murphx service.

So is it time to start getting worried :(

[Dae]

@Chouxbun

If you post your exchange details someone can check if there is any kind of outage at the exchange, an MSO at my exchange last month caused the PPP session to drop every 5-20mins - took 4 days for BT to fix it.

Your issue might be different but something definitely worth checking.

When you spoke to support on Saturday did they state what kind of BT line issue they thought it was?

[Chouxbun]

@Dae
Broomfield exchange.
Tbh I don't recall if a specific line issue was mentioned. I know Ashley (support tech's name) ran a line test and I had to call him back for the results. Sorry for being a bit vague...

Considering I work in a Help Desk environment I'm not a good advert lol

[Dae]

There's is a loss of service outage listed for Broomfield (EABMD) on the 21st last month but nothing for this month so its not that.

You will have to chase them again for an update...

I'm assuming that you spoke to Murphx directly on Saturday as they handle out of hours support for ADSL24. Although that also assumes that you are on Murphx as your post IP's only show an Entanet range and a Ford US range (guessing that's work ;)).

Open a ticket with ADSL24 directly and tell them that you spoke to support over the weekend and anything that they stated.

[Extermin8or]

I get disconnects loads of times on the 16th May between 2-7am I had 24 logins, past caring now just fancied a bit of a moan....:cool:

[Guyver]

I also had disconnections today, so annoying

[James]

Disconnections are as a reult of the line though, nothing to do with the actual ISP service. If you are seeing a lot of disconnections we need to get to the root cause, as it's likely to be something underlying on the line causing this...

[Chouxbun]

Ok I did a hardware test last night - swapped routers. Connection didn't drop all night. Old router is back in and log-in's are happening every 10-20 minutes again.

So my problem is caused by the router. Time for a new one methinks :)

[NattyFido]

Since my last post, the router reconnected and was SYNCing at around 22000, giving me between 15000 and 17000 kbps! It stayed that way for a few days, but has now dropped again. RCO currently at 22% (14196kbps) and bitrate is 3171 kbps.

What is going on?

Also, apparently my exchange has C&W LLU, should I consider trying that, even though it costs more, or should I find a better ISP?

[soltakr]

i too have a new router and its been up for 40hours but only time will tell if it was my old router causing the problem or some other weird problem since James says its not the isp.

[James]

Since my last post, the router reconnected and was SYNCing at around 22000, giving me between 15000 and 17000 kbps! It stayed that way for a few days, but has now dropped again. RCO currently at 22% (14196kbps) and bitrate is 3171 kbps.

What is going on?

Also, apparently my exchange has C&W LLU, should I consider trying that, even though it costs more, or should I find a better ISP?

Finding a "better" isp would not do anything as its a problem with the line / setup - the ISP still uses your same BT line to the exchange so your problem would not be resolved - we're here to advise as best we can.

[slenpree]

I've been having this issue for a long time due to my upstream S/N margin being too low, causing drop-outs. It's sort of calmed down now but it always results in my line being fixed at 2Mbps on the downstream. Clearly not an "intelligent" line training system :D.

James, I would really appreciate it if someone would get hot on the suppliers case about this :) as I really need that extra 1Meg+ back on my downstream :o.

I agree switching ISP won't solve the problem as I had this EXACT problem with Entanet/BT and it was solved by a line-card "lift & shift". In fact I'm convinced that when I switched to Murphx, the line-card didn't change at all but the training thing was reset.

[topgazza]

According to my router I've been connected for 37 days..not trying to rub salt in the old wound for those with problems but just to show how some will be individual issues..not ISP related. My profile has gradually crept up as a result and although lower than it was..its around 7204 download and noise of 10.3db its solid and quick enough although I have had the odd couple of days where the download plummeted to sub 1mb for a few hours. I have , however, suffered from the terrible slow browsing. Which is still around to a degree but has got better

Seems to me there have been quite a few people affected by the switch over where nothing else, in principal, has changed. The slow response or in some cases no response to tickets has raised the frustration levels and definitely, IMO, made the position look and indeed made it worse for some. If you're having a problem good communications from the ISP takes the agro out of the situation...ignoring them doesn't

So its good to see James back again but I do believe the answer is getting that customer support back up to its previous excellent level.

[terrex72]

I had loads of disconections when i first switched, but when i got a new router ive been very stable for our country line, Far better sync speeds than with enternet. This may be to the new router rather than anything else.

But im very pleased with the switch, no throtteling and great speeds

ps i do think schools should do courses on routers, as far more use than a lot we teach our kids.
Most problems on here are router or line related

[soltakr]

well routers been on for about 136hours but i had to disconnect the phone line to route the cable through my stand so connection is about 40h and so far no disconnections.

im gonna leave it for now but router isnt syncing at top rate for my line and noticed more noise now. so when i move my popcorn hour downstairs im gonna put router closer to the BT socket, hopefully it will sync better.

atm im getting flat 6mb, usual speed for last few years 7.3mb. bit miffed, sorry to those who cant even get 6, i feel for ya.

oh @James could it be specific routers disconnecting because some spec/tech change from entanet to murphx?

i had a netgear DG834Gv3 and it was 3years old with firmware about 2yrs old, but then updated to newest but that didnt help, and my phone line is just over year old now i think, i had new line fitted while driveway was paved.

cheers
Sol

[NattyFido]

My speed has stayed low (~3000) since my last post. This is ridiculous and is not what I am paying for. I cannot even get a MAC because that button is greyed out!!

[nbat58]

Today it's been the worst for me not only suffering drop outs but my speed has gone down to like 750kbps, I only get between 3 or 3.5mb at best.

I had better connection in the dial up days, me thinks need to raise a ticket right now..

[James]

Yeah, raise a ticket.

NattyFido, as explained many times, the speed that your router connects to the exchange at is solely due to the router, line from the house to the exchange, and the exchange equipment. It's completely irrelevant of the ISP as the ISP only handles traffic from the back-haul cables from the exchange to it's own data centres.

There is obviously something happening if your line is flapping that much and we can look into this and get BT involved if required.

A MAC can be requested via a ticket as you are on 21CN and there is no automated feed for this between the murphx system and BT hence why the button is greyed out...

But as above, moving to a new ISP won't solve the SYNC speed issue

[bogstandard]

There's deffo some issue here. Quite a few people have reported frequent disconnects. I was plagued with this problem recent and raised a ticket.

I was told there was no problem with the line (yeah right) yet I was getting frequent disconnects.

Im sorry but the service is poorer than what I got from adsl24 Enta.

Nothing has changed one jot in my set up since migration yet Im a meg down on speed and sufferred this episode of frequent disconnects from about 12 April until mid May when the line stability has improved but is nowhere near as stable before 12 April and migration from Enta in Feb.

Have to say I was impressed with ADSL24 Enta as I had speeds of 6 meg and none of the issues other people reported. Now, as I say I've lost speed and a less stable service.

Looks like Im going to find another supplier.

[subroutine]

29 May 2010 17:11 30 May 2010 05:24 12 hrs 12 mins 210.15 MB 33.62 MB
29 May 2010 12:25 29 May 2010 17:11 4 hrs 45 mins 130.23 MB 20.77 MB
28 May 2010 12:10 29 May 2010 12:25 1 day 0 hr 15 mins 3.07 GB 218.50 MB
27 May 2010 16:51 28 May 2010 12:09 19 hrs 17 mins 517.65 MB 42.49 MB
27 May 2010 08:46 27 May 2010 16:51 8 hrs 5 mins 861.38 MB 77.85 MB
27 May 2010 07:51 27 May 2010 08:46 54 mins 3.08 MB 392.90 KB
26 May 2010 03:00 27 May 2010 07:51 1 day 4 hrs 50 mins 2.10 GB 179.64 MB
25 May 2010 22:05 26 May 2010 03:00 4 hrs 55 mins 172.37 MB 3.18 MB
25 May 2010 14:18 25 May 2010 22:04 7 hrs 45 mins 107.53 MB 46.67 MB
25 May 2010 13:08 25 May 2010 14:17 1 hr 8 mins 11.87 MB 5.56 MB
25 May 2010 12:59 25 May 2010 13:07 8 mins 5.47 KB 3.74 KB
25 May 2010 12:54 25 May 2010 12:59 4 mins 2.40 KB 1.71 KB
25 May 2010 12:50 25 May 2010 12:53 2 mins 2.28 KB 1.36 KB
25 May 2010 12:46 25 May 2010 12:50 3 mins 2.42 KB 1.65 KB
25 May 2010 12:40 25 May 2010 12:46 5 mins 8.94 KB 7.87 KB
25 May 2010 12:37 25 May 2010 12:39 2 mins 2.73 KB 4.54 KB
24 May 2010 23:12 25 May 2010 12:37 13 hrs 24 mins 449.25 MB 37.58 MB
24 May 2010 23:11 24 May 2010 23:12 1 mins 170 B 82 B 24 May 2010 23:10 24 May 2010 23:11 58 secs 170 B 214 B 24 May 2010 23:07
24 May 2010 23:10 3 mins 5.30 MB 307.42 KB
21 May 2010 21:00 24 May 2010 23:06 3 days 2 hrs 6 mins 5.29 GB 458.09 MB
21 May 2010 16:04 21 May 2010 20:59 4 hrs 55 mins 92.51 MB 37.38 MB
21 May 2010 10:08 21 May 2010 16:03 5 hrs 55 mins 234.18 MB 51.88 MB
21 May 2010 09:54 21 May 2010 10:08 14 mins 5.28 MB 2.05 MB


I'm getting similar issues with disconnections although it hasn't lowered my profile yet. That's my most recent session log. I never had any issues before the switch to MurphX .

http://www.speedtest.net/result/832207041.png (http://www.speedtest.net)

[artyman]

Well to add some balance, I've not had any problems, apart from the mail server being out for brief spell a few days back. Download speeds are about the same as with Enta, and seems stable, though as I'm so far from my exchange it is never going to be lightning fast.

[soltakr]

well since my last post i did have to redo the wire so i did disconnect the router on the 28th, i was getting 6.5mb and syncing at 71xx then on the Tuesday full sync at 81xx but then today lost connection and sync fell and here we are. New router, cables and old(1yr?) filtered faceplate and got a disconnection so i have ABSOLUTELY NO IDEA WHAT TO DO NOW. was getting slow speeds yesterday but thought it was just busy time and now had little trouble downloading from 6-8am, program kept saying 'connecting' so gave up at 8.

sessions
1 Jun 2010 07:54--------2 Jun 2010 06:35----------22 hrs 41 mins


28 May 2010 07:06 -------1 Jun 2010 07:54------4 days 0 hr 48 mins

plus add to this i did reconnect after 8am when i saw post about LLC.

Sol

[topgazza]

See, this is weird. "Under" Enta I was getting random disconnects...early hours of the morning type stuff. No Pattern mind you and nothing too serious. Just irritating as my synch would always struggle to get its best level.

"Under" Murphx its as solid as a rock.

James is of course right. Changing ISP would make no difference at all...unless one ISP has a habit of restarting service on diff nodes on a regular basis. But it is odd that the reverse is happening to me that is affecting others.

Obviously given the wide variety of people locations its not so easy to blame BT/line issues but to contradict that its precisely the sheer massive scale of BT and its local conditions in the exchanges and line that could cause this problem. This forum makes it seem more intense but across the UK it may be minimal in percentage terms.

The question is why has it appeared to have got worse after the recent ISP change ? Less tolerance at Murphx for "borderline" signal quality ? Why is mine better than before in terms of connections ?

[segedunum]

Haven't had any issues before but I'm seeing frequent disconnects today. The PPP connections stays up for abotu a minute, a few bytes go through and then it disconnects.

[Sponge34]

Just to add my 2p worth...

As a main cause of ADSL24's server logs filling up with disconnect messages (30s was a long connection!), I changed my router to a Broadcom based DGN2000 and lo and behold no more disconnects - current session is over a week and line speeds are just fine.

The router that didn't work so well had worked perfectly well on ADSL & ADSLMax, the upgrade of the local exchange to 21CN seems to have been the thing that broke the line.

So even though I had changed nothing it was my end of the wet string that was the problem.

S.

[topgazza]

That would do it if the router was not compatible or firmware was out of date...

As a matter of interest what was your old router ?

[segedunum]

The problem is mine was fine up until yesterday lunchtime........ It's obviously a PPP problem of some kind. I'm already on 21CN.

[Sponge34]

That would do it if the router was not compatible or firmware was out of date...Well it claimed to do ADSL2+ in the UI...:D

As a matter of interest what was your old router ?It was a Safecom 54125 with a new firmware... mind you new as in new when the router was bought. I was going to routertech (http://www.routertech.org) it but didn't get around to it, though I might now I have a spare :)

S.

[topgazza]

Cheers

That info will be useful if anyone else has the same problem.

Its a minefield....

[bogstandard]

Cheers

That info will be useful if anyone else has the same problem.

Its a minefield....

I think this is a widespread problem affecting a lot of people. I have been experiencing this a lot since 12 april.

I had no issues while I was on ADSL24 Enta and the first month of migration to murphx. But since 12 April, disconnections have been numerous. Typically, my connections are now as long as 12 hours and sometimes last minutes.

This has the knock on effect of dropping your connection speed right down. I've gone from a consistent 5.9 - 6.1meg to currently 3.8meg!

Something needs to be done and quick because Im starting to lose patience with this. Paying £20 for a poor service isnt my idea of value for money.

Nothing in my set up has changed. My router is the same one I used with all the isp's I've been with. The only thing to have changed is migration to murphx.

[Polo]

I'm pretty suspicious of BT myself. The ISP is nothing to do with your ADSL drops, Sync, Attenuation.

My theory is that set up and even the line can change during a migration (BT, not your side). There's plenty to go wrong there. Screwing things up is what BT do best. :rolleyes: Still amazing that you can get mbs down a crap and very long cable at all though.

[Joshua]

It's started with me too
ADSL Link Downstream Upstream
Connection Speed 6655 kbps 1231 kbps
Line Attenuation 32.5 db 16.0 db
Noise Margin 20.15 db 6.5 db

That's from 12k originally.

[geep]

@Joshua - noise margin of 20.15 dB downstream is not good.
It's not surprising that your speed has dropped.
Any idea what your noise margin was in the past - should be about 9.
Cheers, Peter

[Joshua]

Used to be around 6db

[Polo]

Reboot/resync your router then look at the stats again. This'll give a good indication of your line's target noise margin and should also improve your sync speed from what it is now.

It could've been temporary noise on the line that caused this and it'll hopefully return to normal given time.

[Joshua]

I doubt it, more likely it will detect it as another DC from noise and make the connection even slower :)

Anyone know if the thunderstorms over the past few days would affect phone lines?

[Polo]

With one resync it shouldn't do. Multiple resyncs in a short space of time will do that.

If the line is now OK, your sync speed should improve from what is now but your target SNRM may have already increased to 9, 12 or even 15. With some luck that will gradually drop back to 6 and you'll get your usual sync speeds back. If you're lucky it's still at 6.

I think if you leave it, it might resync by itself but i'm not sure on that one. Lightning sometimes does cause my modem to resync if it's close. Two or three times the other day. Hope this helps. :p

[NattyFido]

These are the stats from my router using DMT :
DMT_TX> adsl info
DMT_RX> adsl info

Modemstate : Up
xDSL Type : ADSL2+
Bandwidth (Down/Up - kbit/s) : 4307/704
Uptime (days hh:mm:ss) : 1 day, 15:04:43

{Administrator}=>
DMT_TX> adsl info expand=enabled
DMT_RX> adsl info expand=enabled

Modemstate : Up
xDSL Type : ADSL2+
xDSL Standard : ITU-T G.992.5
xDSL Annex : Annex A
Uptime (days hh:mm:ss) : 1 day, 15:04:44

Number of resets : 1

Total Available Bandwidth Cells/s kbit/s
Downstream : 10158 4307
Upstream : 1660 704

Intrinsic/Actual and Maximum Bandwidth % kbit/s
Downstream : 31 13612
Upstream : 0 48640

Bearer Generic Info Downstream Upstream
INP (DMT) : 1.09 2.17
Delay (ms) : 7.48 8.00
R : 10 14
Margin (dB) : 29.0 8.0
Attenuation (dB) : 16.0 9.0
OutputPower (dBm) : 16.5 9.5

Vendor Chipset Local Remote
Country : B5 B5
Vendor : BDCM IFTN
VendorSpecific : 0000 B971
StandardRevisionNr : 00 02
Vendor System
Country : 0F 00
Vendor : TMMB ----
VendorSpecific : 3C61 0000
StandardRevisionNr : 00 00


Transfer statistics
Errors
Received FEC : 600599960
Received CRC : 2147
Received HEC : 1803
Transmitted FEC : 0
Transmitted CRC : 0
Transmitted HEC : 0

Near end failures since reset
Loss of frame : 0 failures
Loss of signal : 0 failures
Loss of power : 0 failures
Errored seconds : 34 seconds

Near end failures last 15 minutes
Loss of frame : 0 seconds
Loss of signal : 0 seconds
Loss of power : 0 seconds
Errored seconds : 0 seconds

Near end failures current day
Errored seconds : 0 seconds

Near end failures previous day
Errored seconds : 34 seconds
{Administrator}=>

As I have said before, I am using the same router as before (on ADSL24 Enta), and nothing else has changed at my end.

[topgazza]

29db...thats a massive noise margin ....

[bogstandard]

I'm pretty suspicious of BT myself. The ISP is nothing to do with your ADSL drops, Sync, Attenuation.

My theory is that set up and even the line can change during a migration (BT, not your side). There's plenty to go wrong there. Screwing things up is what BT do best. :rolleyes: Still amazing that you can get mbs down a crap and very long cable at all though.

The problem with your theory is that on ADSL24 Enta, my line was stable and delivered 5.9meg to 6.1meg speed.

With Murphx, I immediately 'lost' 1 meg of speed (which seekanddestroy claimed was 'just' a syncing issue, hahaha!), my line has become so unstable since 12 April that sometimes my connection lasts less than a minute so my speed is now down to 2.2meg and below.

I dont believe that's BT's work.

[Polo]

But Entanet and Murphx have no control over your connection in between you and the your exchange. Only LLU providers have that power.

IMO, BT have to change something on their network when you migrate. Maybe they bugger your line up when they do that. That's what I mean.

[topgazza]

That's assuming the problem lies between your house and the exchange.

Maybe it's the connections between BT and Murphx ? Given the sheer , sudden, volume of issues across the whole country that's more likely in my opinion.

[Polo]

Also quite possible Mr topgazza. :p:)

Are people having separate issues? There's some with internet/WAN disconnects and others with ADSL issues (resyncs and ridiculous SNRMs)? Or are they all the same? I'm just going off what I've read on here as Murphx has been problem free for me.

[topgazza]

Me to. I'm just sitting back in amazement at it all. I just see that ADSL24 pointing the finger at BT or router/filter as being the right approach. In some cases it will be...but why just as the switchover happens.

[soltakr]

im getting disconnects and from that the sync is going down, had one other day and iv lost 1.3mb so now at 6mb. i was happy with my 7.3mb and in the end iv spent ~80 (£22 of which was a new N NIC) for a new router and cables and no real improvement. i was hoping to actually get a better line as router is newer and prob a better chipset than old.

May was terrible with ups and downs (sync and connections) with slower than 56k for few days soo

iv asked for my mac and got it right away, amazingly fast, iv lined up next isp. i loved adsl24 for 3yrs and gave them the benefit of the doubt (even tho other isp was tempting with free month for migrating) for 3 months and enough is enough.

well if these problems ever get fixed i might think of coming back, in the end adsl24 gave me great service with the fastest speed my line could do without any problems and no problems with how much i ever downloaded. i didnt have any outages or other problems that others did last year and i was happy.

from my ticket quote
'something happened somewhere that no one can agree on what happened (adsl24 and users)'

real shame about that.

i do hope the problem gets fixed guys. and in the end like they say you can always go back home(adsl24) again.;)

Sol

[joe90]

Bah.. mines playing up too, never played up before in the last few years, and nothing has changed.

SpeedTest (i know) shows 1.2 - 2.3Meg.. then 6.6Meg.. then later 2.3 meg.
iplayer on the wii will now not connect (ping issues?)

whats going on.. this only started a couple of days ago.. Can i still find my sync on this site?

Just done a BT check:

Im syncing at the right speed etc.. This maybe the world cup, I remember the same happing at the Olympics..

[topgazza]

Yes...lots of people streaming games....nearly everyone at work......

let us all know if anything improves soltakr ... any indications if switching cures it shoiuld help us pressurise Murphx to take action.

[bogstandard]

im getting disconnects and from that the sync is going down, had one other day and iv lost 1.3mb so now at 6mb. i was happy with my 7.3mb and in the end iv spent ~80 (£22 of which was a new N NIC) for a new router and cables and no real improvement. i was hoping to actually get a better line as router is newer and prob a better chipset than old.

May was terrible with ups and downs (sync and connections) with slower than 56k for few days soo

iv asked for my mac and got it right away, amazingly fast, iv lined up next isp. i loved adsl24 for 3yrs and gave them the benefit of the doubt (even tho other isp was tempting with free month for migrating) for 3 months and enough is enough.

well if these problems ever get fixed i might think of coming back, in the end adsl24 gave me great service with the fastest speed my line could do without any problems and no problems with how much i ever downloaded. i didnt have any outages or other problems that others did last year and i was happy.

from my ticket quote
'something happened somewhere that no one can agree on what happened (adsl24 and users)'

real shame about that.

i do hope the problem gets fixed guys. and in the end like they say you can always go back home(adsl24) again.;)

Sol

I had 6meg speeds with ADSL24 Enta but since migrating to ADSL24 Murphx, my speed has gone to the toilet. Im now at 1.5meg.

Like you Im looking to migrate away. May I ask who are you migrating to?

Unlike you though, I wont be coming back!

[Polo]

Let us know how you guys get on and whether you switch to LLU. Good luck.

[soltakr]

will be switching end of the month and i do hope the problems are behind me after that. its a real shame theres no LLU except talktalk. no point in talking about that period. and there is no set date on my exchange for adsl2+.

iv been with adsl24 3yrs which is the longest iv been with anything actually (gas, elec, mobile), feels weird lol

Sol

[NattyFido]

My speed has jumped up to around 7Mbps now, but the SNRM is still high at about 16dB.

adsl info expand=enabled

Modemstate : Up
xDSL Type : ADSL2
xDSL Standard : ITU-T G.992.3
xDSL Annex : Annex A
Uptime (days hh:mm:ss) : 1 day, 3:24:22

Number of resets : 2

Total Available Bandwidth Cells/s kbit/s
Downstream : 18186 7711
Upstream : 2094 888

Intrinsic/Actual and Maximum Bandwidth % kbit/s
Downstream : 65 11712
Upstream : 100 888

Bearer Generic Info Downstream Upstream
INP (DMT) : 1.21 2.00
Delay (ms) : 7.33 8.00
R : 10 16
Margin (dB) : 16.0 15.0
Attenuation (dB) : 16.0 9.0
OutputPower (dBm) : 0.0 11.0

Vendor Chipset Local Remote
Country : B5 B5
Vendor : BDCM IFTN
VendorSpecific : 0000 B971
StandardRevisionNr : 00 02
Vendor System
Country : 0F 00
Vendor : TMMB ----
VendorSpecific : 3C61 0000
StandardRevisionNr : 00 00


Transfer statistics
Errors
Received FEC : 167
Received CRC : 0
Received HEC : 0
Transmitted FEC : 0
Transmitted CRC : 0
Transmitted HEC : 0

Near end failures since reset
Loss of frame : 0 failures
Loss of signal : 1 failures
Loss of power : 0 failures
Errored seconds : 20 seconds

Near end failures last 15 minutes
Loss of frame : 0 seconds
Loss of signal : 0 seconds
Loss of power : 0 seconds
Errored seconds : 0 seconds

Near end failures current day
Errored seconds : 0 seconds

Near end failures previous day
Errored seconds : 20 seconds
{Administrator}=

[bogstandard]

I cant believe ADSL24 are trying to push this 'distance from your exchange to home affects the speed you can get'!

So, are ADSL24 trying to say all of us people affected by these frequent disconnects and p*ss poor speeds are the result of our lines from exchange to home have mysteriously lengthened since we migrated from ADSL24 Enta to ADSL24 Murphx!?

What a load of horse sh*t! The line length hasnt change at all so that is NOT the reason people are getting frequent disconnects and lower speeds.

[NattyFido]

SNRM dropped to 12dB and speed is up a little to 8Mbps!

Modemstate : Up
xDSL Type : ADSL2
xDSL Standard : ITU-T G.992.3
xDSL Annex : Annex A
Uptime (days hh:mm:ss) : 0 days, 18:29:06
Number of resets : 4
Total Available Bandwidth Cells/s kbit/s
Downstream : 20313 8613
Upstream : 2094 888
Intrinsic/Actual and Maximum Bandwidth % kbit/s
Downstream : 76 11328
Upstream : 100 888
Bearer Generic Info Downstream Upstream
INP (DMT) : 1.09 2.00
Delay (ms) : 7.51 8.00
R : 10 16
Margin (dB) : 12.0 16.0
Attenuation (dB) : 16.0 9.0
OutputPower (dBm) : 0.0 11.0
Vendor Chipset Local Remote
Country : B5 B5
Vendor : BDCM IFTN
VendorSpecific : 0000 B971
StandardRevisionNr : 00 02
Vendor System
Country : 0F 00
Vendor : TMMB ----
VendorSpecific : 3C61 0000
StandardRevisionNr : 00 00
Transfer statistics
Errors
Received FEC : 260
Received CRC : 0
Received HEC : 0
Transmitted FEC : 0
Transmitted CRC : 0
Transmitted HEC : 0
Near end failures since reset
Loss of frame : 0 failures
Loss of signal : 2 failures
Loss of power : 0 failures
Errored seconds : 30 seconds
Near end failures last 15 minutes
Loss of frame : 0 seconds
Loss of signal : 0 seconds
Loss of power : 0 seconds
Errored seconds : 0 seconds
Near end failures current day
Errored seconds : 0 seconds
Near end failures previous day
Errored seconds : 10 seconds

[Jaggies]

SNRM dropped to 12dB and speed is up a little to 8Mbps!

xDSL Type : ADSL2
xDSL Standard : ITU-T G.992.3


I notice you're on ADSL2 rather than ADSL2+ - it might be worth checking to see where this setting is stored in your router. ADSL2+ is G.992.5

[NattyFido]

That weird. When the speed was higher DMT and RouterStats were reporting I was on ADSL2, but now that the speed has dropped again they are both reporting ADSL2+!!!
What's going on?!?!

adsl info expand=enabled
Modemstate : Up
xDSL Type : ADSL2+
xDSL Standard : ITU-T G.992.5
xDSL Annex : Annex A
Uptime (days hh:mm:ss) : 0 days, 0:34:00
Number of resets : 2
Total Available Bandwidth Cells/s kbit/s
Downstream : 5518 2340
Upstream : 1648 699
Intrinsic/Actual and Maximum Bandwidth % kbit/s
Downstream : 17 13296
Upstream : 100 696
Bearer Generic Info Downstream Upstream
INP (DMT) : 1.56 2.18
Delay (ms) : 7.79 7.96
R : 16 14
Margin (dB) : 33.5 11.0
Attenuation (dB) : 16.0 9.0
OutputPower (dBm) : 0.0 9.5
Vendor Chipset Local Remote
Country : B5 B5
Vendor : BDCM IFTN
VendorSpecific : 0000 B971
StandardRevisionNr : 00 02
Vendor System
Country : 0F 00
Vendor : TMMB ----
VendorSpecific : 3C61 0000
StandardRevisionNr : 00 00
Transfer statistics
Errors
Received FEC : 0
Received CRC : 0
Received HEC : 0
Transmitted FEC : 0
Transmitted CRC : 0
Transmitted HEC : 0
Near end failures since reset
Loss of frame : 0 failures
Loss of signal : 1 failures
Loss of power : 0 failures
Errored seconds : 1 seconds
Near end failures last 15 minutes
Loss of frame : 0 seconds
Loss of signal : 0 seconds
Loss of power : 0 seconds
Errored seconds : 0 seconds
Near end failures current day
Errored seconds : 1 seconds
Near end failures previous day
Errored seconds : 0 seconds

[cloudy73]

Now I'm getting dropouts:

[Thu 01 Jul 2010 23:53:14 109.224.128.20 14.8 12.0 8128 832 ppp0=0d,00:31:20
Thu 01 Jul 2010 23:53:34 109.224.128.20 0.0 0.0 0 0 ppp0=0d,00:31:40
Thu 01 Jul 2010 23:53:54 109.224.128.20 6.1 6.0 8128 512 ppp0=0d,00:32:00
Thu 01 Jul 2010 23:54:14 109.224.128.20 6.1 6.0 8128 512 ppp0=0d,00:32:20

Fri 02 Jul 2010 19:29:16 109.224.128.20 6.0 6.0 8128 512 ppp0=0d,02:16:54
Fri 02 Jul 2010 19:29:36 ppp0=0d,02:16:54
Fri 02 Jul 2010 19:29:56 109.224.128.20 6.0 6.0 8128 512 ppp0=0d,02:17:34
Fri 02 Jul 2010 19:30:16 109.224.128.20 5.9 6.0 8128 512 ppp0=0d,02:17:54
Fri 02 Jul 2010 19:30:36 109.224.128.20 5.9 6.0 8128 512 ppp0=0d,02:18:14
Fri 02 Jul 2010 19:30:56 109.224.128.20 5.9 6.0 8128 512 ppp0=0d,02:18:34
Fri 02 Jul 2010 19:31:16 109.224.128.20 5.9 6.0 8128 512 ppp0=0d,02:18:54
Fri 02 Jul 2010 19:31:36 109.224.128.20 5.8 6.0 8128 512 ppp0=0d,02:19:14
Fri 02 Jul 2010 19:31:56 109.224.128.20 5.8 6.0 8128 512 ppp0=0d,02:19:34
Fri 02 Jul 2010 19:32:16 109.224.128.20 5.8 6.0 8128 512 ppp0=0d,02:19:54
Fri 02 Jul 2010 19:32:36 109.224.128.20 5.8 6.0 8128 512 ppp0=0d,02:20:14
Fri 02 Jul 2010 19:32:56 109.224.128.20 5.9 6.0 8128 512 ppp0=0d,02:20:34
Fri 02 Jul 2010 19:33:16 109.224.128.20 5.8 6.0 8128 512 ppp0=0d,02:20:54
Fri 02 Jul 2010 19:33:36 109.224.128.20 5.8 6.0 8128 512 ppp0=0d,02:21:14
Fri 02 Jul 2010 19:33:56 109.224.128.20 0.0 0.0 0 0 ppp0=0d,02:21:34
Fri 02 Jul 2010 19:34:16 109.224.128.20 13.9 12.0 8128 832 ppp0=0d,02:21:54
Fri 02 Jul 2010 19:34:36 109.224.128.20 14.3 12.0 8128 832 ppp0=0d,02:22:14

[silverblack]

I'm getting disconnects now every 2 mins really slow speeds making it unusable.
Was fine this afternoon hopefully it will sort itself out.

[bogstandard]

I'm getting disconnects now every 2 mins really slow speeds making it unusable.
Was fine this afternoon hopefully it will sort itself out.

Yep, mine started at just before 10pm tonight! Every 2 minutes Im being disconnected. That must be about 10 times (at least) by now. It stinks tbh.

No doubt this will bollocks my 'speed' again, 1meg here I come!.

Thank god migration is in progress. Cant wait until the service is switched!

[imoit]

I was told to leave my router on for 10 days by technical support to help increase speed but the problem is I doubt this will happen as my internet is disconnecting itself every so often.

I never normally leave the router on all the time and switching it off overnight has never affected the overall performance of the connection. Its actually physically impossible for a Murphx connection to stay connected for more than a few hours. Its absolute rubbish.

[bogstandard]

I was told to leave my router on for 10 days by technical support to help increase speed but the problem is I doubt this will happen as my internet is disconnecting itself every so often.

I never normally leave the router on all the time and switching it off overnight has never affected the overall performance of the connection. Its actually physically impossible for a Murphx connection to stay connected for more than a few hours. Its absolute rubbish.

I'd say it was sound advice to leave your router connected for 10 days since the BT profiling system works all the time. If the router isnt on, then its possible this could affect the 'training' of the line or whatever.

TBH, my router has been on 24/7/365 since new. This must be about 4 years now!

I agree about murphx connections, My previous post where I mentioned disconnects started at 10pm continued until about lunchtime the next day. This made accessing the net virtually impossible.

For whatever reason, I dont think murphx's network can manage the number of people accessing the net via some exchanges. Why this should be when Enta had no problems in my location, I just dont know.

Its clear my speed is now capped at 2.2meg max. Even when the line has been stable (ha!) for 4 or 5 days, speed has never gone above 2.2meg. According to all the FAQ's and knowledge sites, my speed should have improved over 2.2meg during this time seeing as the line can support 6meg.

The fact that speed stays at 2.2 clearly shows its now capped at that level.

If it walks like a duck, quacks like a duck, it is a duck!

[imoit]

I'd say it was sound advice to leave your router connected for 10 days since the BT profiling system works all the time. If the router isnt on, then its possible this could affect the 'training' of the line or whatever.

TBH, my router has been on 24/7/365 since new. This must be about 4 years now!

I agree about murphx connections, My previous post where I mentioned disconnects started at 10pm continued until about lunchtime the next day. This made accessing the net virtually impossible.

For whatever reason, I dont think murphx's network can manage the number of people accessing the net via some exchanges. Why this should be when Enta had no problems in my location, I just dont know.

Its clear my speed is now capped at 2.2meg max. Even when the line has been stable (ha!) for 4 or 5 days, speed has never gone above 2.2meg. According to all the FAQ's and knowledge sites, my speed should have improved over 2.2meg during this time seeing as the line can support 6meg.

The fact that speed stays at 2.2 clearly shows its now capped at that level.

If it walks like a duck, quacks like a duck, it is a duck!


Mine appears to be capped at 3MB when my line is capable of 8MB but under Entanet I was getting 5-7MB. Its very clear that some sort of throttling is occurring. When I run a BT speed test, I'm connecting at 7MB but max through whilst being with Murphx has been around 3MB. Whether this is related to my IP profile just suddenly degenerated over the last few months or not, I really don't know.

[Joshua]

It's not throttling, it's just the way BT's ADSL implementation works. Too many DCs and BT;s equipment thinks you have a noisy line and increase the signal to noise ratio. Trouble it the equipment increases it a lot faster than it decreases it (can take up to 14 days of no DCs before it decreases it to the next level). When it does go down it's usually in 3db decrements.

[elektrobix]

Add me to the list of people being constantly disconnected. This last few days it's been getting horrendous. Some parts of the day i'm getting disconnected ever 2 or 3 minutes and the speeds are that slow i can barely browse.

I'm using a broadband dongle for the time being because it's the only way i can get anything done :/

[Joshua]

Getting a lot DCs tonight, can barely stay connected to Warcraft.

[NattyFido]

I reckon my problems are down to MurphX capping my connection.
That is the only way I can explain why my router SYNCs at 14218kbps but I can only get 2268kbps throughput.

[krob2]

I was told to leave my router on for 10 days by technical support to help increase speed but the problem is I doubt this will happen as my internet is disconnecting itself every so often.

I never normally leave the router on all the time and switching it off overnight has never affected the overall performance of the connection. Its actually physically impossible for a Murphx connection to stay connected for more than a few hours. Its absolute rubbish.

I'd have to agree that is becoming absolute rubbish - its physically impossible for a Murphx connection to stay connected for more than a few hours..

Theres clearly something wrong as my line/router is the same as Entanet but the service is much worse. The SNR upstream is 23db which can't be right. My phone line is very clear for voice calls.

Wonder which ISP I should move to next...

[Findlay]

I'd have to agree that is becoming absolute rubbish - its physically impossible for a Murphx connection to stay connected for more than a few hours..

Theres clearly something wrong as my line/router is the same as Entanet but the service is much worse. The SNR upstream is 23db which can't be right. My phone line is very clear for voice calls.

Wonder which ISP I should move to next...

Depends what constitutes a few I suppose, before I had a power cut the other day I'd been synced for 749 hours the last time I checked my router stats :)

Have you raised a ticket to let ADSL24 know you're having problems?

An upstream SNR of 23db isn't all that unusual btw, mine used to be 26db when my upload sync was 448kbps.

[Dae]

imoit
Its actually physically impossible for a Murphx connection to stay connected for more than a few hours. Its absolute rubbish.

krob2
its physically impossible for a Murphx connection to stay connected for more than a few hours..

--snip-- The SNR upstream is 23db which can't be right. --snip--


Those comments seems to be implying that all Murphx connections fail to remain up for more than a few hours, which isn't exactly a fair comment as others suffer no disconnections at all and have very good uptimes with MurphX.

I think it would be fairer to say that your connection(s) had trouble staying up for more than a few hours - which may very well be a fair comment in your case(s).

Personally however I have suffered virtually no disconnections since moving to a Murphx connection in November last year and my current WAN uptime is 1034h, but I wouldn't imply that this meant that everyone's uptime was without any disconnections as each line/connection behaves differently.

The only reason that my uptime isn't higher than that is that there were a spate of disconnections 40 odd days ago due to an MSO at the local exchange (sessions were <2mins due to that fault) once this was fixed by OpenReach I haven't lost connection to the exchange at all.

@krob2
And as Findlay was saying there is nothing much unusual with an UpStream SNR margin of 23dB, mine is currently 29dB. Now if that were 23dB DownStream or it has been fluctuating then that might indicate that there is or has been an issue with the line.

[krob2]

imoit


krob2


Those comments seems to be implying that all Murphx connections fail to remain up for more than a few hours, which isn't exactly a fair comment as others suffer no disconnections at all and have very good uptimes with MurphX.

I think it would be fairer to say that your connection(s) had trouble staying up for more than a few hours - which may very well be a fair comment in your case(s).

Personally however I have suffered virtually no disconnections since moving to a Murphx connection in November last year and my current WAN uptime is 1034h, but I wouldn't imply that this meant that everyone's uptime was without any disconnections as each line/connection behaves differently.

The only reason that my uptime isn't higher than that is that there were a spate of disconnections 40 odd days ago due to an MSO at the local exchange (sessions were <2mins due to that fault) once this was fixed by OpenReach I haven't lost connection to the exchange at all.

@krob2
And as Findlay was saying there is nothing much unusual with an UpStream SNR margin of 23dB, mine is currently 29dB. Now if that were 23dB DownStream or it has been fluctuating then that might indicate that there is or has been an issue with the line.

Sorry DAE if I suggested all were having problems - but there does seem to be a few of us who have a worse experience now than a few months ago.

Maybe the line on Murphx is quicker and my line can't cope? I found out how to get the line stats from my Belkin router

ADSL Status Information


Status:
Status


Configured

Current

Line Status

---

SHOWTIME

Link Type

---

Interleaved Path


Date Rate:
Data Rate
Stream Type

Actual Data Rate

Up Stream

448 (Kbps.)

Down Stream

4864 (Kbps.)


Operation Data / Defect Indication:
Operation Data
Operation Data

Noise Margin

Up 23 dB

Down 2 dB

Attenuation

Up 50 dB

Down 39 dB

Defect Indication
Indicator Name

Near End Indicator

Far End Indicator

Fast Path FEC Correction

0

0

Interleaved Path FEC Correction

0

84

Fast Path CRC Error

0

0

Interleaved Path CRC Error

5

0

Loss of Signal Defect

0

---

Fast Path HEC Error

0

0

Interleaved Path HEC Error

272

0

Statistics
Received Cells

94

Transmitted Cells

74

Can anyone help and spot anything here.The Belkin router is 5 years old and I was thinking of getting a new one. I heard the latest ones are better at holding a connection - does anyone have a recommendation?:)

[bogstandard]

It's not throttling, it's just the way BT's ADSL implementation works. Too many DCs and BT;s equipment thinks you have a noisy line and increase the signal to noise ratio. Trouble it the equipment increases it a lot faster than it decreases it (can take up to 14 days of no DCs before it decreases it to the next level). When it does go down it's usually in 3db decrements.

Please change the record! People who had stable lines and faster speed under ADSL24 Enta now find their line is unstable and their speed is in the toilet.

Even when the line regains stability after 4 or 5 days, the speed never again reaches the ADSL24 Enta levels.

The BT profiling will have sorted itself out after 4 or 5 days stability. Speed isnt being regained because the line is being throttled.

[NattyFido]

This is beyond a joke now.

I raised a ticket, posted details of my connection statistics, screenshots of DMT etc, etc and eventually my connection went up to around 6mbps. Not what it used to be with Enta, but 3 times better than it has been with MurphX.

I go away for a few days and when I get back it has dropped back below 2mbps.
http://www.fowler67.adsl24.co.uk/images/dmt20100808_1840.png
Screenshot of DMT showing exact moment my connection went tits-up again.

[topgazza]

I don't get many disconnects....sometimes none at all in a given month but on the odd few I have had they are always around 00.00 to 02.00

[Hacked Orf]

I seem to get plenty of disconnections, and so makes the internet unusable. I don't seem to recall having as many with Enta.

It's up and down sometimes like the proverbial drawers and as I write now, I'm on a laptop with a dongle as the connection seems to have gone awol again, for the past hour. I've rebooted the router, changed the filters etc; nothing!

Utterly hopeless.

[topgazza]

I know this is an obvious thing to say...so apologies....but have you raised a ticket ? No service like that HAS to be a line/exchange or ,yes, an ISP problem.

[topgazza]

This from my Login Record

17 Aug 2010 01:52 ****@login.adsl24.co.uk Login OK

Why ? Almost a rhetorical question really

Could be exchange but at 01.52 in the morning ?......could be Murphx of course, maintenance work ?.....but again...why ? Never had any under Enta, at least none I can remember..seriously...

[Hacked Orf]

I know this is an obvious thing to say...so apologies....but have you raised a ticket ? No service like that HAS to be a line/exchange or ,yes, an ISP problem.

I haven't as of yet but I will do in light of what has happened today. I've swapped routers around for now so I can at least get a reasonably functional internet connection, but even the other router had problems even logging on.

There's no reason for things to suddenly start playing up, and I'm getting rather sick of all this swap this, swap that lark.

Today has been the worst day of them all:

Sample of session logs for today:

Session startSession endSession lengthDownloadedUploaded
17 Aug 2010 16:49 17 Aug 2010 16:49 20 secs 3.38 KB 1.10 KB
17 Aug 2010 16:45 17 Aug 2010 16:49 4 mins 1.26 MB 432.12 KB
17 Aug 2010 16:41 17 Aug 2010 16:45 3 mins 806.11 KB 252.35 KB
17 Aug 2010 16:32 17 Aug 2010 16:41 9 mins 3.98 MB 774.60 KB
17 Aug 2010 16:26 17 Aug 2010 16:32 5 mins 677.51 KB 187.84 KB
17 Aug 2010 16:12 17 Aug 2010 16:15 3 mins 4.54 MB 137.42 KB
17 Aug 2010 15:57 17 Aug 2010 16:02 5 mins 6.66 MB 285.47 KB
17 Aug 2010 15:47 17 Aug 2010 15:47 6 secs 90 B 238 B
17 Aug 2010 15:38 17 Aug 2010 15:40 2 mins 506.58 KB 119.63 KB
17 Aug 2010 15:35 17 Aug 2010 15:37 1 mins 14.59 KB 12.74 KB
17 Aug 2010 15:29 17 Aug 2010 15:31 2 mins 299.43 KB 44.79 KB
17 Aug 2010 15:09 17 Aug 2010 15:17 8 mins 1.64 MB 352.94 KB
17 Aug 2010 15:00 17 Aug 2010 15:09 8 mins 6.83 KB 90.01 KB
17 Aug 2010 13:52 17 Aug 2010 13:56 4 mins 7.86 MB 2.23 MB
17 Aug 2010 13:38 17 Aug 2010 13:49 10 mins 6.85 MB 3.01 MB
17 Aug 2010 13:32 17 Aug 2010 13:33 51 secs 358.62 KB 28.68 KB
17 Aug 2010 13:07 17 Aug 2010 13:22 14 mins 4.40 MB 1.23 MB
17 Aug 2010 04:54 17 Aug 2010 10:19 5 hrs 24 mins 101.71 MB 23.82 MB
16 Aug 2010 23:48 17 Aug 2010 04:54 5 hrs 5 mins 75.66 MB 21.38 MB
16 Aug 2010 20:21 16 Aug 2010 23:44 3 hrs 22 mins 167.03 MB 26.21 MB

[cloudy73]

I probably shouldn't be saying this out on the forum, but ADSL24 trying to resolve one of my tickets invloved them giving me the Murpx number so I could call them direct, as ADSL24 couldn't get MurphX to understand noisy line / disconnection issues. Same old story, renew this, replace that, run from master socket. ENTA had no problems. ITS MURPHX !!!!

Now who do I pay support for??

Glad my MAC is in. 7 days to migration.

[NattyFido]

I got fed up with it all and got a MAC key from ADSL24. The same day I ordered BB from another supplier, gave them the MAC etc.

Migration day came, ... and went but still connected to ADSL24(MurphX).
I phoned the new supplier, they apologised and gave me a new migration date.
That date came, and went! Phoned them again and now they tell me the original MAC key was invalid and that I need to get another!

Meanwhile, since I requested the first MAC key, my line has been STABLE!!!!!! No disconnects and speed constant (a bit low at 7616kbps).

Why is that when you decide to leave, they sort things out? The same thing happened when I left AOL, low speeds, request a MAC key and suddenly higher speed!

Possibly something for the industry watchdogs to look at?

[NattyFido]

Just has a thought, maybe that is the whole idea of MAC keys?

Customer requests MAC citing low speeds and an unstable line. ISP gives invalid MAC, fixes problem. Customer stays with original ISP!

[topgazza]

You're probably right....

I did wonder if the new ISP had just forgotten to do it or the MAC was dodgy and they just forgot to let you know...either way I prefer the conspiricy theory...its more fun that way