Hotmail and Amazon uk

[davidco]

Hi folks, at least I hope you are there:)

My neighbor is unable to use Amazon due to the fact that Amazon says that there is already an email address of hers logged.
ie, xxx@hotmail.com
She swears that she has never bought from Amazon and when I try to get any data from the Amazon server I get nowhere because it asks for card details and I am suspicious. After all If she has not used Amazon before........

I have heard of something like this before (I think)

Anybody got ideas:s

[yorkie]

If her e-mail address has been compromised wouldn't she be better off getting another one,

yorkie.

[davidco]

Yes she would be better off, but to convince her is another matter
She has a lot of contacts and has asked them all if they have had any emails 'from her' that were suspicious - none.

I just seem to remember reading something similar about hotmail.

[yorkie]

To be sure David I still think the best option would be to set up another e-mail address with a very secure password, I know it's a pain and a lot of messing about but it's still the safest option,


yorkie.

[davidco]

Hi Yorkie
Just as a matter of interest I have been trying to make sense of this 'mess'
Amazon have 'her' email address & a password that is unknown to her plus some other data?
She has never received a transactional email from Amazon so the account has not been used to purchase anything
Without being able to answer questions from Amazon (last 6 digits of card No, security, whatever) she cannot use the account
So it makes no sense for this situation to exist. Criminals cannot gain from it.
:s

[tboorman]

Can't she just use the Forgot Your Password (https://www.amazon.co.uk/ap/forgotpassword?_encoding=UTF8&openid.assoc_handle=gbflex&openid.return_to=https%3A%2F%2Fwww.amazon.co.uk%2F gp%2Fcss%2Fhomepage%3Fie%3DUTF8%26ref_%3Dya_fp&openid.mode=checkid_setup&openid.ns=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2 .0&openid.claimed_id=http%3A%2F%2Fspecs.openid.net%2F auth%2F2.0%2Fidentifier_select&openid.pape.max_auth_age=0&openid.ns.pape=http%3A%2F%2Fspecs.openid.net%2Fext ensions%2Fpape%2F1.0&openid.identity=http%3A%2F%2Fspecs.openid.net%2Fau th%2F2.0%2Fidentifier_select) link?

[davidco]

We have tried that, but it asks for some, not all, card details
Weird

[Polo]

You sure it's not hotmail.co.uk instead of .com? :p I've done that before! :)

Maybe it's worth contacting Amazon and explaining the situation to them.