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[spannered]

Hi,

I'm moving into a house and looking to get broadband sorted. After a few years with Pipex, I'm looking at a change and after research ADSL24 is the favourite. However, I have a slight problem...

I'm moving in 2 weeks, and as I work from home I'm trying to get everything set up in advance so the DSL is ready ASAP. I've got the BT line set up, and started the sign up process, but it seems that ADSL is still 'live' on the line. The line was cancelled by the previous tenants, and I have a new number. I've been told that they also cancelled their ADSL, but after speaking to BT this morning they told me there's no cease date on the system for it.

So (finally!) here's my question; if I speak to the previous tenant, can I get them to request their MAC, and then use it myself to migrate the line over? Or do I need to get them to cancel their connection, so I can start from fresh? If it's the latter, how long does a cease order usually take?

Many thanks in advance...

Spannered

[James]

Hi Spannered.

A MAC code would not work as it's tied to the name on the BT bill, which will of course be changing to yours.

If you ring the Tags team @ BT on 0800 169 0934 and explain you have taken over a line that had broadband on it, they should be able to cease the broadband on the line so it becomes clear. A cease usually takes 5 days so if you get onto the ASAP we might be ble to get it all sorted for around when you move in 2 weeks.

James

[spannered]

Great, thanks for that James, I'll get on to them now.

[spannered]

Done, they said it can take up to 10 days, so I guess I'll just keep checking on a daily basis on your availability tool, and hope for the best!

Thanks again, looking forward to signing up with you.

[spannered]

Quick update, thanks again for your help James. BT managed to do the cease in 7 days which I'm pretty happy with, and I've just placed my order with yourselves.

[James]

Great stuff :)

James