Vodafone won't let me go....:O

[tinyclanger]

Well...been here with ADSL24 since 1st May and today I get notice from Vodafone that they are billing me via Direct Debit on 4th June for yet another month of their "at home" service.

After a phone call to a bloke who is actually just up the road from me in Derry, they say they made a mistake and will refund me the broadband portion of the bill at £25 but I'll pay the call costs, up to 23rd April when I cancelled with them. Fair enough.

I have to say Vodafone are shambolic. My migration TO them was a disaster in that they took my online application without asking for a MAC code, and then when they found out adsl was already on the line, that order had to be cancelled and then resubmitted to BT..a delay of a day, so no problem.

Then, the actual switch-over was a c*ck-up because of a jumper problem at the exchange, but this took ages to finally diagnose as they seemed to think that I was not able to type in my username and password, and it was MY fault.

Then, there was a proper line fault which took a weekend to fix, so 5 days after activation, I was connected.

Then began the fun....I'm on a long line with 63db attenuation, so you can guess the rest.

Cancelled finally on the 23rd April, 3 weeks after I got connected. They SAY they have released me from the 18 month contract, but today's bill would tell a different story.

I will await the date of their next billing cycle with baited breath, and a large club, ready to storm their billing department...:D :D :D

[Phoenix]

Visit this site

http://www.ispa.org.uk/ and click 'Make a complaint' or just click the link below.

http://www.ispa.org.uk/complaints/page_40.html


Follow the instructions (Select your ISP, Reason of complaint; Billing etc)

And explain all your story thats happend including when you first joined,, poor service and incorrect billing etc.

End your story saying you tried to resolve with customer services but resolved in nothing and add any extra to help your case (Did they keep you on hold? Make you call back another day? etc)

This process will take 5 days (I know it sucks) but on the 5th day they should ring you and let you know what they done with Vodaphone and make them cancel your billing (Hopefully)



Hope this helps! it should work as Vodaphone is listed.

[tinyclanger]

Oh thanks so much for the info. I will have to take this further because after I got notice of the upcoming debit (2 weeks ago) I rang and was told that yes, I was cancelled and they had made as mistake and would refund me the £25 portion of the bill relating to adsl (the rest were calls made before cancelling so fair enough)

The guy said he would put the money in right away as he couldn't cancel the debit as the bill had already gone into the system. So I waited, and yup..no money in, and the debit for 36.16 went out today.

I will wait another couple of days to see if my 25 quid goes in. Then its another call, see what they say, and then I'll do as you say above.

I dread typing the whole yarn out because I could fill a book...just so much crap really. I kept a note of stuff in my diary, so I'll be able to do it if needed.

Agin thanks so much, just the help I needed:D

[tinyclanger]

well..update. I phoned last night to see the whereabouts of my refund..and the billing folks had signed off for the night. :mad:

I was promised a call back, and sure enough they did. Support guy that I spoke to before said it was his mistake that he hadn't gone ahead and did whatever was necessary to trigger the refund, and that he had sent it through to second level support to see if they will refund me the whole bill of 36.16, not just the adsl part of £25.

So again, I wait to see if the money shows up.:rolleyes:

They're all nice enough people, and I haven't ranted at them, but really, they seem to be in a shambles as far as sorting out any problems. Maybe their service is so magnificent, that they don't have many people complaining??? Not enough practice at problem-solving??:eek: